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1.0

I just noticed unauthorized onepass membership charges being billed to my debit card over the last 5mos, since I did a ride back in July.

I have never subscribed to any other Uber services other than taking a ride once in a blue moon. When I went into app to check it had me signed up for this monthly onepass membership costing $24.99 per month that I would never have subscribed to based on my limited usage.

So whether a technical glitch or someone doing this to customers internally you can imagine the implications of how this practice could enhance the company's cash flow from unsuspecting customers like me.

I have taken steps to dispute these charges with my bank since Uber shows no customer service numbers that actually work to call that can be located online or messaging that allows you to send a message.

Just stupid drop down menus that address other issues to problem solve not communicate with them.

Very self serving to avoid actual complaints and real communication.

Very frustrating to have this experience with a company of this size. Hopefully all will be resolved.

User's recommendation: Riders beware, check your accounts and Uber app today to make sure no unauthorized charges are being applied.

Location: Novato, California

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