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I have been complaining about an issue that makes riding in Uber or even getting deliveries difficult for at least 3-4 years now. As a former Uber driver myself, this is really frustrating.
In the Miami area, there is a SERIOUS language barrier where drivers are not able to communicate effectively in English and as a result, we cannot direct them to reach us or to drop us off.
This causes people to be late food to be delivered to the wrong place and other issues and the problem is, Uber still charges the customer.
My mother is a regular rider who is also a first responder as she's a nurse. You can look at her work address 5200 NE 2nd avenue on her account which is where she goes at night if I don't take her. She was recently reported by a driver who did not understand English. They were not able to communicate and in fear of being reported, he reported that she was not wearing a mask.
Uber reached out to try to cancel her account without even asking questions. This is a FIRST RESPONDER, a nurse who always has face coverings and for the driver to report her because he could not speak english and feared being reported is just wrong. What's even worse is that Uber did not even look at her account and see how long she's been using your service without issue and your immediate action is to cancel her account.
This is why I no longer use your services. Years ago, I had a drive that was not able ot find me though I was across the street from him.
He did not speak English and subsequently, I took Lyft instead and Uber still charged me for a ride I never took.
Then with Ubereats, I got sour food from a restaurant I always ordered from. I could have got food poisoning and was refused a credit because I dd not include a pic of sou food. How would anyone tell if food is sour by a photo? I threw it in the garbage!
Yet, I was still charged. I have not used Ubereats since and for some reason, I can't get my account canceled/closed.
The point here is, I have instructed all my family members to stop using your services and will start documenting all you responses and refusal to indemnify customers. This is a serious issue for us.
You blocked my mom's account because the lousy driver could not communicate properly ad it looks bad on you because if you did any research, you could have easily saw that she was a first responder. Shame on you!