Uber - They are not treating me right now.
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Junior Reviewer
It's not letting me update the text for my Uber review in the Pros and Cons box. It should say "Free delivery not being applied when it should be." That is what I typed.
HERE IS MY LATEST UPDATED COMPLAINT TO UBER SENT TO THEM IN MY CUSTOMER CONVERSATION WITH THEIR SUPPORT TODAY.
Hi. That's not right and there is no confusion in my mind whatsoever.
To be clear I have been overcharged in 2 separate ways whilst using Uber Eats recently and you tried to fob me off with saying the first issue was resolved and it was the same issue as the 2nd but not true because ISSUE ONE of the illegal overcharge on my Iceland grocery order is NOT related to any promo it is because any company has to honour the price at the point of choosing in the aisle. This price has to be the same as at the checkout but it was not.
I contacted Iceland about this but they referred me back to you but you have not refunded me. ISSUE TWO I know the benefits of being an Uber One member already that's why I have paid to be one and one of them is £0 delivery fee and it DOESN'T SAY I HAVE TO SPEND £25 TO GET THAT AND ALSO WHEN I first joined Uber One I was getting £0 delivery fee without paying £25.
User's recommendation: Keep your eye out for extra charges from Uber creeping in as times goes by l.
Monetary Loss: $35.
Preferred solution: Full refund.
Uber Pros: Ing, Free delivery bring applied when it should.
Uber Cons: Bad customer service now fobbing me off.
Location: Liverpool, Liverpool
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