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This is Dr. Khaled Fouda

My only mobile number is +20 10 66 ** ** 21

My only email used in Uber is khaledmsfoda@***.com

On 16/09/2021 at around 6:35 pm I made a request from the New administrative capital - Minster of Defense - building 5 (Work) to New cairo (Home)

by chatting on Uber chatting the driver asked me to send him my mobile number to let him in to MOD.

Then he requested to send him the code send to me by email to confirm the trip

Then he changed my password

Then he changed my email from khaledmsfoda@***.com to 0106650****@***.co

After that he changed me with 155 EGP twice by using my debit card which was stored in my Uber account.

I canceled my debit card after I received two SMS from my bank stating that Uber deducted two transactions by 155 EGP.

He did one trip with my account on 16 September 2021 at 19:23 from Al Abageyah, El Mukkatam, Cairo Governorate, Egypt , 19:54 to 80 Talaat Harb Axis, Industrial Area, Third New Cairo, Cairo Governorate 11865, Egypt.

I can't access my account again

I cant receive SMS from Uber.

I cant receive the 6-digit verification code that should send to my App

I dont know the 8-digit backup code

What I request is

1-Restore my uber account using only email khaledmsfoda@***.com and only mobile +20 10 66 ** ** 21

2-Send me the car plat number of this driver (on 16/9/2021 at 6:35 pm) the two trips costed 155 EGP

3-Refund me

Please help


Monetary Loss: $20.

Preferred solution: I want my account back Full refund I want to know all the trips info done on 16 Sep 21.

Uber Cons: Not safe, No call center.

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