Uber - The lack of help to make contact with a driver who left me stranded while he left with my backpack full of my most valuable possession
I was in an Uber on my way to work and the driver took a different route so I switched the stop I needed to make to a closer gas station so I could grab something before work and when I walked out the store just a couple minutes later the driver was no wheee to be seen and my back pack was in the back seat of the car. Ive talked to Uber over the phone twice and they somehow cant get ahold of him and apparently gave him my number for him contact me almost 5 hours ago and I havent heard anything and am unable to contact g myself through the app I get an error message as soon as I try call him.
Customer service hasnt been any help all they said was to be patient and that they sent him an email which is somehow gonna work better than calling him. Ive been forced to make a police report BevUsr everyone at Uber could care less that my life is in this bag and its crucial I get it back with everything in it
User's recommendation: Use Lyft.
Monetary Loss: $1500.
Preferred solution: Deliver product or service ordered.
Uber Cons: No phone contact.