I requested a ride in front of my son school The driver didn't pick me up to the right address, he supposed to make U- turn to pick me and my son in front of a school name Young Men Preparatory Academy. The street is only two lanes, so he was at the other side of the street, so I crossed under the traffic light and I enter the vehicle and when we sat down, he said: where are you going because the destination is the same as your pickup, I answered: I don't know how this happened because I put my home address which was already registered at the apps and also, he asked me to give the phone to fix it for me then the price now change without making any other trips.
It was $9.20 and became $18.40. I need my money go back to my account, they do that all the time to me. They have to be fair.
Lift never do this to me. Please reimburse my money
User's recommendation: They have to fix their navigation.
Preferred solution: Price reduction.
Uber Pros: Taking money twice, Evident easy transportation.
Uber Cons: Impossible to contact zero customer service, Needs better customer service.