Need to change my credit card

April 11 I took Uber from 6144 winton street Dallas to to Dfw airport. The vehicle had a flat on the freeway half way to the airport. The driver used my phone for another car. The car went to 6144 winton street in stead of where the flat was. Then the driver used my phone to correct the location. I wad charged THREE times for this ride. I was fortune not to miss my flight. Pease correct these charges for April 11. Thanks. 423-367-****.
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ID
#3493594 Review #3493594 is a subjective opinion of poster.
Location
Knoxville, Tennessee
New Reviewer

Many fraudulent charges

Needed to get new credit card 3 times in last 4 months because of fraudulent Uber charges the charges were from California and I live in Pennsylvania, across the United States I need to get Uber blocked from my card since each time I get a new card it gets hacked please help me I love using u er and so do my children but I cant have this happening every month thank you
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ID
#3481853 Review #3481853 is a subjective opinion of poster.
Pros
  • Love it when on vacation
Cons
  • Hacking
Loss
$120
Preferred solution
My info removed from Uber so I can use a different card where hackers don’t have my info
New Reviewer

Tip issue

It added an 8.00 tip to my 8.00 ride. I wrote to them and asked them to change the tip to $3. They emailed back saying it was resolved and IT IS NOT RESOLVED!!
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ID
#3480933 Review #3480933 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Pros
  • Good service and safe
Cons
  • Terrible customer service
Loss
$5
Preferred solution
Price reduction

Overcharged

Was overcharged 2 days in a row and credited the difference on both days. No explanation as to why over charged.

User's recommendation: Yes just check debit charges.

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ID
#3480720 Review #3480720 is a subjective opinion of poster.
Location
Raynham, Massachusetts

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Verified Reviewer
New Reviewer

Driver issue

driver cancelled my ride he claimed that I didn't have a mask on he is full of ish and doesn't deserve to get anyone's money if your ever in Arizona and you see Fausto Romero with a gold ford fusion do not tip his lying *** he's full of ish and doesn't deserve anyone's money!

User's recommendation: don't ride with this guy use another company when possible.

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ID
#3473028 Review #3473028 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Pros
  • Get to your location
Preferred solution
Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Finalze payment

Uber - Finalze payment
Last one month I am waiting as I paid the cancelled change but still showing in my next trip Costamer care is not respond my issue.this is very poor service from Uber can.
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ID
#3472188 Review #3472188 is a subjective opinion of poster.
Location
Bengaluru, Karnataka
Preferred solution
Remove the cancelled change witch is already paid
New Reviewer

Sir ji 200 extra charge and driver abusing non statndred language

Dear sir, today we book a cab for Sheetla mata mandir, when we started trip with driver, he is abusing about mandir, and using non standard work about our God and temple, then we cancel our trip and don't want continue with that driver, then he is abusing me and my wife and taken 200 cash fource fully, he was local area driver, I'm very heart, a bad day start with him, very poor experience with him
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ID
#3464479 Review #3464479 is a subjective opinion of poster.
Location
Delhi, National Capital Territory Of Delhi
Preferred solution
Money is secondary but driver experience was so bad, i never accepted
New Reviewer

Charged for a ride driver canceled

The driver canceled another driver was found the money was taken out of my account twice I cancels payment I dont owe you $20.99
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ID
#3455493 Review #3455493 is a subjective opinion of poster.
Loss
$2099
Preferred solution
Price reduction

When the food or service is good it’s good but when it’s bad it’s really really bad. Customer service is not user friendly.

Really Bad delivery. Wrong items. Missing items. Yet full charges. I think the restaurant staff is mainly at fault.

User's recommendation: Check your order carefully. Restaurants rush deliveries and end up with issues. I deserve FULL CREDIT. THIS WAS THE WORDT EVER ORDER.

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ID
#3445481 Review #3445481 is a subjective opinion of poster.
Location
Poughkeepsie, New York

Impossible to connect when needed

Awful customer service when needed. I cannot contact you to assist in resolving a problem. Thank you. Joe
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ID
#3444200 Review #3444200 is a subjective opinion of poster.
Location
New York, New York

Unable too talk with a human being.

I was having problems with the Uber app and an appointment. The phone numbers that I could find anywhere within the app and on Google were the same and all came to filling out complaints. That went no where and since I could not talk within the app or on a phone, (that's the product founded by Alexander Graham Bell), long before you millennials. Some problems can not wait for answers from a computer. I have heard this complaint from other Uber riders, and even from drivers. In this age of life behind a screen grow up and speak with your lips.
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ID
#3444180 Review #3444180 is a subjective opinion of poster.
Location
Belmar, New Jersey

Long time to get a response to an unquiry

Difficult to notify customer service. Sent number out emails via app and finally got an innocuous response. Still not tesolvedm
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ID
#3442594 Review #3442594 is a subjective opinion of poster.
Location
Chicago, Illinois
New Reviewer

Complaint for Vinod kumar mishra UP16FT9073

शरमन ज मन आज सबह अपन बचच क परत कल करन क लए एक गड बक क थ परत गड क डरइवर वनद कमर मशर मटर सटशन पर आय और मटर क परकग पर बत करन क बद भ नह गय बद म बचच क परकग पर जन क लए मन बल और बचच स झठ बलकर चल गय क म गड मडकर ल रह ह
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ID
#3440209 Review #3440209 is a subjective opinion of poster.
Location
Rampur, Uttar Pradesh
Preferred solution
Value for time call me vinod driver
New Reviewer

Driver has taken extra cash

Driver took extra money including Uber cash he even took more money from what it showed while booking.
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ID
#3433942 Review #3433942 is a subjective opinion of poster.
Location
Kolkata, West Bengal
Loss
$130
Preferred solution
Full refund

Need pin

Still waiting for pin. Driver could not take me as he asked for pin. I do not understand why is so difficult to respond.
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ID
#3429454 Review #3429454 is a subjective opinion of poster.
Location
The Bronx, New York