Uber
Reviews and Complaints

I booked an uber from 77 Trumpeter st to 181 dundas street east on 15 April, 2024. The driver named (Farrukh)came with his vehicle white Toyota highlander, vehicle number CYVY238.

I had a babies bicycle. A really small bicycle .

And the driver asked me for $20 extra.

He said either i have to add him $20 tip or give him $20 cash.

If not then he is not going, just because i had a tiny bicycle which was the height barely till my knees.

In 2 years of using uber, i had never met this kind of annoying, greedy, money hungry narrow minded driver.

This guy should really be banned from using uber.

Even the way he talks is rude.

He saidI dont wanna argue, just take your stuff out of my vehicle and find another one.

Also i would like my $6.78 back that got deducted from my account . Because the driver made me cancel it.

Your best bet is to flag a cab down or call cab service at least there is a free will decision. The driver are horrible liars, I was not picked up from my location I had to walk to the Uber I have requested, then he sitting in the vehicle Watch me carry my bookshelf to his vehicle.

I see on my GPS the driver is circling around that area, then he text me he was on his way after I ask for his where about. I even have a picture exactly where I was at, which was at the Dollar Discount & Party, he was by Applebees he refuse to come to my pick up, now he put in a waiting fee for $3.95 now my price went from $13.67 to $17.49 plus these unnecessary charges they charge a NY STATE fee, a NY Driver Benefits Surcharge wow, if anything I waited for my driver, I requested a Uber for a purpose I had an heavy item that I need access to a vehicle near me not blocks up from my pick up.

Your driver refused to bring me and my baby because of clear discrimination. You want to tell me Ive been driving with Uber for years and my location has not been on because of domestic abuse reasons and your driver left me and my baby outside after trying to get her to her appointment and was still able to get my money?

After he refused to bring us? And he saw me and the baby less then a minute away?

He doesnt deserve my 7 dollars he didnt do his job and I need my money back. I always use Uber and I am pissed I had to book a second ride with Lyft cause if I dont get my money back I am canceling the app and check how frequently I use it.

Basic details are simple.

1.I Bought a physical gift card (first mistake) pin could not be scratched off to read the pin.

2. No way out other than to contact UBER via the app.

They said to send a pic of the card and the receipt. I did

3. Took a few days but at 0900 they sent me the pin through the app to redeem it . I saw the message at 1600 that day and enter the PIN to redeem it, but the response was "Already been redeemed" .

4.

Went back to UBER and over some doing found out the card had been redeemed at 1100 that morning, 2 hours after they released the pin on the app message, by some user with a very long Asian name. I obviously didn't know who or where this person was. But from this point forward UBER has absolved themselves of responsibility yet they were the ones hacked and the pin stolen. , I, the customer was ripped off, and they know the user who used the $100.00 wasn't me.

5.

This became a theft issue not a gift card issue and I am stuck as UBER is hiding from this theft completely yet is was still a good card until they printed out that pin and sent it in the app. Probably an employee i would assume.

6 . Still fighting with UBER with dozens of calls, plenty of verbal we understand and will help you, but then I get AI email responses back at me later.

I am not giving up though. Any advice to break through the UBER customer service the customer service AI Barrier would be appreciated.