Uber
Reviews and Complaints
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Verified Reviewer |
Union City, New Jersey
Complaint
Uber is charging me $10 every month when I don't use the app and don't have it downloaded on my phone.
Preferred solution: Full refund
User's recommendation: Use uber wisely
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUber stole 8 charges from my credit card! This happened on July 17! I’ve already reported one of the charges, but there are still 8 charges sitting in my bank!
UBER STOLE 8 or 9 TRANSACTIONS FROM MY BANK! Its in the hundreds of dollars!
My name is Vivian and my cell is 248-971-****! I emptied that account and its showing NSF CHARGED BECAUSE YOU WILL NOT ADDRESS THE ISSUE AND RETURN MY MONEY!
Please call me at (248) 971-**** immediately! Thank you!
User's recommendation: None! This is ridiculous!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVoice a formal complaint regarding your driver
- - Driver canceled 2 minutes before pickup and did not answer calls or messages.
- - Requests a callback from Uber to resolve the issue.
Your driver cancelled this trip when 2 minutes away from pick up. He would not answer a phone call or reply to my messages.
His name is Florentino, license plate #9GGW990, driving a blue Kia EV6. I am requesting a call back at 408.693.1926 ASAP from Uber to deal with this hassle caused by your irresponsible driver.
I have concerns as an Uber customer, however your firewall prevents a formal complaint from being resolved. Peter Casas
- Lack of being able to talk to a live person
Preferred solution: Full refund
User's recommendation: Use a different service
San Antonio, Texas
An Uber Driver driving a customer around with fake insurance!
- - Driver had fake insurance from Genesis Auto Insurance LLC.
- - Driver claimed to have used ChatGPT to alter policy dates and almost hit another vehicle.
So you have an Uber Driver thats driving around with fake insurance by the name of Raul Hernandez. He almost hit a driver 2x while I was riding with him. He told me that when his insurance expired he used Chat GPT to change the dates on His policy.
Producer:
GENESIS AUTO INSURANCE LLC -918-508-****
The policy name holder name Raul Hernandez.
2016 Year ; MAKE/MODEL - Honda CRV
Vin
2HKRM4H55GH******
Policyholder address- 6802 NW 16th St Apt 12D, OKC, OK 73127.
Phone -347-941-****
Policy Number POK263****
Effective Date 01/05/26
Expiration Date 07/05 26
POK263****
- Dangerous uninsured driver
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Neots, Cambridgeshire
Parlm with my account Uber Eats account
Is balked. I need to open please any parlm.
I need new account reopening my all account.
Old one delete. I can open a new account.
Easy to open, please help me. I can open a new Uber Eats account. Please thank you very much. Anything please I need help. Thank you very much. How this please? I have tried 23 times but it did not open.
User's recommendation: Yas
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Waipahu, Hawaii
I got charged for AZ cancelation and the driver never showed up
I got charged for a cancellation today when the driver never even showed up at the address that I was at. I have a picture showing me sitting there waiting, and therefore I want that charge disputed.
Preferred solution: Full refund
Salem, New Hampshire
My account is blocked
I have not been able to get a human being or find out a resolution why my account is blocked I filled out the form and the final item that stopping me from submitting the form is screenshot screenshot drop down menu does not open up I've had Uber for years and I'll send my account is blocked I can't find out why I've gone through every single option resource that you suggest everything's up to date I can't get a resolve to this this is totally unacceptable unbelievable
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pittsburgh, Pennsylvania
Never returned funds on aaccount
My Ubers have gotten canceled, and I didn't get refunded my money back. I had scheduled an Uber for 5:10 AM yesterday, and an Uber never showed.
My money never got refunded back for that, and plus I ordered an Uber this morning to work.
They only refunded me my money on the one I ordered, not the other two that got canceled. Smh.
- You can add a trip or change the scheduled address while riding
- Cancel important trips with no option
Preferred solution: Full refund
User's recommendation: Don’t let uber keep your money
Wheaton, Illinois
$ 96. Deduction off my debt card. I didn't approve it
- - Unauthorized $96 debit for Uber One; not ordered.
- - Requests contact and refund of the $96.
There was a $96 deduction off my debit card for an Uber One membership I didn't order. Can someone please contact me at 331-247-****?
My name is Debra Taylor. I live in Wheaton, Illinois, 81 Kensington Circle, apartment 205, Wheaton, Illinois, 60189. Please contact me and repay my money. Please, I can't afford the $96, with nothing coming out of my check every month.
I did not approve this. Thank you.
- Transportation
- Be careful with your account
Preferred solution: Full refund
User's recommendation: Uber does work but this is not working for me but I'm taking money out my account
Hammond, Louisiana
I am outraged and want a refund
I was dropped off at the wrong hotel, and I had to walk down the highway with my luggage. I demand a full refund. Attached is a card from the wrong hotel.
Greenville, South Carolina
Charged three times to my account
- - Three Uber charges: 8.95, 8.95, 11.95.
- - Requesting refund to account.
- - Asking how long refund takes.
- - Couldn't reach by phone.
I requested an Uber today to go to work, and they charged 2 times 8.95, and the third time they charged 11.95. Can you return my money to my account, please?
So the first time was 8.95. The second time was 8.95. The third time was 11.95.
How long are you going to take to return my money to my account? I was trying to call, but the call didn't go through.
Preferred solution: Full refund
Lawrenceville, Georgia
Trying To Recover Lost IDs
- - Left phone in Uber; the driver hasn't returned it.
- - As a disabled veteran, I need my VA card and driver's license; please contact the driver.
I'm feeling frustrated because I left my current phone in the backseat of the Uber on July 3rd. I contacted and texted Uber about the problem.
They said they contacted the driver, but my phone was never returned. So, I purchased another phone.
I am now a disabled veteran, and I need my VA card and driver's license. Please contact the driver; his name is Robert.
Preferred solution: I Just Want My Personal Items Returned.
New Orleans, Louisiana
Unrecognizable charge
Nothing, it hung up on me and never connected me to anyone at all. Totally don't get this. I wish I knew the exact point of going through.
Preferred solution: Full refund
User's recommendation: Waste
Indianapolis, Indiana
Uber delivery driver speeding recklessly in my neighborhood
At approx 9:30 pm, an Uber Eats delivery driver sped recklessly down my street going to and from the delivery destination. He was asked to slow down but continued his speed of at least 40-45 miles per hour in a 20 mph zone. He drove a silver Toyota Camry with an Indiana paper license plate that read U153474.
Preferred solution: I would like this driver removed from his position as he is putting pedestrians, especially children, at risk.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrendous, Unprofessional, Incompetent, Unethical Business Tatics
I've tried just about every option possible to get them to reason, but they take no accountability or responsibility for my account being hacked and charged fraudulently
I received no email or notifications about a device getting into my account; that was Uber's first fail. Then the hacker takes a trip; the total cost is like £43. Mind you, I'm in *** and have never been to ***. I filed a fraudulent charge claim, to which *** replied, 'We're sorry if you feel that this is an unrecognizable charge, but we can confirm there was no unauthorized access to your account.
Please pay the balance, and we can restore your account to good standing so you can continue using our service!' This sent me into a rage. Uber, you guys screwed me and my only ride to work for a job I just started.
I've also started a group complaint. Please sign to help me out.
User's recommendation: Do not recommend
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Well can I please have my money back. I have *** to do.
I can't babysit this transaction nor can I go to sleep feeling like y'all owe me money. It has me moving reckless