Uber
Reviews and Complaints
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Verified Reviewer
App is the only support, but it doesn't work
I had a fraudulent charge to my account and tried to contact Uber before my credit card company. Unfortunately, the app requires that you indicate which trip is to be disputed, and this trip did not show on the app.
Uber supplies NO OTHER WAY to contact them - there is no email they respond to, and the published phone number is no longer functional. TERRIBLE system.
- Easy to book a ride
- App support is insufficient
Preferred solution: Full refund
User's recommendation: I don't know. Use Lyft or taxi services instead?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Vancouver, British Columbia
Uber not help me for activate my account all documents done already
I call you about my account activate reason all requirements done already,, but long waiting for response,, all time uber give me answer 2 or 3 days wait before 1 month waiting please help me ,I have not any other job .. Im full time uber driver last year
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Verified Reviewer |
Belleview, Florida
I am legally blonde I need to speak to representative
If I could have given a more negative response, I would. I am legally blind.
I was reaching out for help and needed someone to contact me via phone because it's hard for me to read and see things on a phone text. I explained that I am visually impaired, legally blind, and I talk to text because I find it hard to text with my fingers and see letters and stuff. But no one contacted me nor called me back about my issue. I left a phone number and was waiting for a phone call but never got a response.
Technology hasn't come that far; everything speaks to me on my phone. I will always be grateful for people who are legally blind and visually impaired. If you choose to respond to me with this message I just left, I hope everything is correct in my wording and how this AI thing is spelling it.
But the number is 724-579-****. Please leave a response.
User's recommendation: For future customers I hope no one in your family is busy impaired and trying to get a Hoover customer service it doesn't seem no word
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccount wrongfully suspended saying my license isn't real and that's insane
Uber is a scam I wouldn't advise anyone Invest their time I got deactivated cause they said my license wasn't realI was a 5star XL driver I was cheated and wrongfully deactivated
My account was suspended for license. Y'all said my license is fraud.
Your system is fraud. My license is real as *** Uber is full of ***
- Make extra money
- Pay is low their verification system is bs i was a 5 star driver and was cheated out of my account
Preferred solution: Apology
User's recommendation: I don't recommend Uber at all
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnknown charges
I noticed multiple charges on my card today, but I only took two Uber rides.
Here are the charges that showed up.
All of these were within an hour of each other. I only used Uber twice, so Im not sure why Im seeing four separate charges. Please tell me why this happened as I am disappointed and dissatisfied
- Safety
- Money stealer
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI forgot an Electrical device
I forgot my Nintendo Switch coming from the Long Beach airport in an Uber transportation vehicle. We got in contact with him. He told me to go to Long Beach to pick it up, but he never showed up.
Preferred solution: Deliver product or service ordered
User's recommendation: Always check or put your stuff really close to you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Orlando, Florida
Unprofessional
Dental of unrecognizable charges, my account was charged over $600 of charges i did not make, I am very disappointed.
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Verified ReviewerOvercharged, cheated
I was recently cheated by Uber. I arrived at the airport and checked both Uber and Lyft.
Uber's cheapest fare was $103, and Lyft was $108, so I chose Uber. When I arrived home, the Uber bill was $143. I sent in a complaint to Uber, and they replied that they would not change the fare and hoped that I would understand.
It is not a large enough amount to waste time with, sue, cancel the charge, etc. I was definitely cheated by them, a dishonest practice, and I'm not sure what else to do, except post.
- Are widely available
- I was cheated
Preferred solution: Price reduction
User's recommendation: Avoid them when possible
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNone response from the company. No human service.
I can not open the app fully and always get an error message. I have been trying to contact the company to resolve the issue for two-three weeks.
Absolutely no response.
App freezes at " !
it looks like there was a problem. Please try again."
Preferred solution: Apology
User's recommendation: Use another ride service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami Gardens, Florida
Over charge
Over charge paid extra please refund please was trying buy food on Uber then I was over charge instantly o guess by the system seem like it didn't know
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAdelsojrb818@***.com
Quiero actualizar tanto el correo electrónico de mi cuenta Uber y el número de TLF ya que extravié mi TLF y quiero incorporar otro número nuevo de TLF para poder acceder a mi cuenta de Uber nuevamente aver si me pongo de nuevo a trabajar por favor y muchas gracias
- Ningunas
- Ningunas
Preferred solution: Ingresar de nuevo a mi cuenta de Uber
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPayment issue and food
I should have been refunded for the way. Y food was prepared the sandwiches was soggy lettuce all dropped tomatoes were stringy but my communication were through a chat I was totally disregarded as a customer for very poor customer service I was never offer proper communication or services
I already sent pictures. I no longer have pictures of the food I took with my camera.
I didn't download the pictures. I wasn't happy with the food; it was awful. I cancelled my subscription because I didn't want to be charged again.
I cancelled in a timely manner, please put my money back on my original card. The food was soggy, the bread was much too soft, and the vegetables were soft and stringy with no crunch.
- Awful
Preferred solution: Full refund
User's recommendation: Awful customer service service you can’t reach anyone under any circumstances and false advertising to get you to except offers and will not refund money on cancellation in a timely manner matter bad company take your money and over charge and theirs no communication
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTook my money
They took my money, and I did not get a ride. I need my money back. How can they help me get reimbursed?
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Arlington, Texas
Granddaughter used my cc to book Uber from Arlington to Austin. 15 yrs old at 3am
Granddaughter was transported from Arlington TX to Austin. She's 15 yrs old.
James was her driver. Are your drivers provided training to recognize runaways?
User's recommendation: Train your drivers. She used my my name
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI got robbed
I called Uber; it never came and took my money. They said it picked me up but never showed up. I want my money back.
Preferred solution: Full refund
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