Uber
Reviews and Complaints
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Verified Reviewer |
Port Said, Bur Said
I left my iPhone inside uber last night
I tried everything I can to get in touch with the uber, but its not working out. This happened here Egypt and I tried to call back the phone and it was switch off instantly and uber try to get in touch with the driver and its not working out and the phone is my business
User's recommendation: Always keep your phone with you not in the cab
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Verified ReviewerCan't talk to live person on uber platform, just AI chat
I reserved a rental and when I got to the rental, they were out of Uber vehicles. I couldn't talk to a live person on Uber.
I was at the rental place for one and a half hours, waiting for an Uber ride to take me back home. I had to reschedule a rental because the $40 Uber cash to pick up the rental was not available to apply to the ride. I had to go through chats five times. Then, I received a message that someone would get a hold of me in 6-12 hours (too late to pick up the rental).
I also got hung up on because the time I got a live person, they said they would transfer me to the legal department.
I spoke to whoever I got transferred to and they were a different department., they didn't have a legal department, they said. I'd rather stick my head in *** than deal with these unreasonable people.
- No live interaction does not take serious customers hang up on
Preferred solution: Deliver product or service ordered
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Belleville, New Jersey
Refund
I got in a uber once in the morning and the that afternoon they took out more money than supposed I have the screen shot of how many times they took out the payments
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
My account has been blocked, l need help
I had a ride this morning, this evening l tried logging in into the account and discovered that it was locked.
User's recommendation: Urba is a very good ride company to choose
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer100$ gift card not working
I recently bought two $50 Uber gift cards. Since the app is confusing, I initially had no idea Uber Cash was a feature because your advertising was ineffective.
Despite my numerous attempts, I couldn't manage to get my money back.
I searched all over the internet for possible solutions to my problem, but unfortunately, my payment is still not going through. I earnestly request that you all improve on your responsibilities; it unfortunately seems as though you are focused solely on profits.
- App sucks ass
- Stole my money
Preferred solution: Full refund
User's recommendation: Don’t use this *** app
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI was charged twice for the same ride
I used Uber this morning and was charged twice for the same ride. The driver had to make a detour due to a roadblock by the Florida Highway Patrol blocking the entrance ramp to the I-95 highway.
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerXenialopez1989@***.com
Porqué si yo pague mi uber de 14,33 me cobraron 30 ,97 ests no es ls primera vez que pasa quiero una explicación
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Boston, Massachusetts
I wanna fix something in my account
Why uber don't accept my insurance
I know I have to renew my insurance before jan 18 please give me access for start working
User's recommendation: Help me please
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Verified ReviewerI need to speak with someone in customer service regarding an ongoing issue
My husband left his phone in the Uber last night. We called the number immediately, expecting the driver to return immediately with the phone.
However, that didn't happen. I reported the lost item to Uber immediately and used their 'contact the driver' feature, but did not receive a response. Today, Uber sent an email saying the driver did not find the phone. The email suggests keeping the conversation going by simply responding to the email, but when you do that, you receive another email saying your reply was not received by customer service and to go to the app.
However, the app indicates that the issue is closed and provides no avenue for more information or any kind of response. What I want them to know is that the phone has a tracker and I tracked the phone all night until it stopped tracking. I can provide information on where the driver was and likely where he resides (several stops at this address). They should be able to verify the driver's routes and pick-ups and know he indeed has the phone.
This is extremely frustrating and a horrible way to treat customers.
I would very much like to have contact from Uber to provide more information and continue this discussion. This experience has dramatically changed my perception of Uber and the service choices I will make in the future.
- Fast service
- Easy to use
- No customer service
Preferred solution: I would like to continue a conversation with customer support regarding my issue. I have more information for them but they do not provide an avenue to continue a help conversation.
If the driver says he does not have it, there is little that can be done. The terms of service when you signed up for the app, was that you would not leave property behind and if you did, the company and the driver are not responsible.
You can see by looking at all the other Uber and Lyft complaints on this website, that people leaving their phone behind is one of the top 3 complaints. I have had drivers tell me they are sick of people doing it and then expecting THEM to drop what they are doing, give up taking paid rides, burn their gas, and return people's phones on their time and at their expense. They have said they aren't doing anymore, it costs them money. Depending on where you live, the police may or not intervene.
I can say with certainty they won't spend much time on this. The police are probably sick of people leaving their phone in Ubers/Lyfts as well.
Replying to
Doha, Baladiyat Ad Dawhah
I got scammed toda i havent use any uber taxi but it deduct charge from my debit card
i got scammed today i didnt use any uber taxi but it deduct from my debit card here is below details which i received sms Debit Card **0021
was used for QAR 10.88
at UBER *TRIP
at 04:47
14-Mar-25
Balance: QAR 155.41
Enquiry 4449****
User's recommendation: please kindly removed my emails,contact,debit card or personal details from uber
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUber ride
My driver made me get off not at my location . Said he didnt know how to get there with traffic .
Then he said get off and cancel the trip which charged me tripple of what I paid for the trip . He scammed me
Preferred solution: Price reduction
Barrie, Ontario
A charge I didn’t do
I was charged $112.99 for something that I didnt do. I didnt take a ride for 112 99.
It said it was ongoing.
Id like you guys to clear up this matter because I would like to use your service The day of the charge 112 99. I was working so it was impossible for me to take a ride for that that amount of money.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing an item
My Mountain Dew was missing from my order. I ordered Panera and got Mac and Cheese, Mountain Dew, and a baguette. However, I did not receive my Mountain Dew.
- Fast delivery
- Missing items
Preferred solution: Deliver product or service ordered
User's recommendation: Clear instructions
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Diego, California
Declined uber driver login
Declined driver login for 2 days
Couldnt login on Tuesday 1/14/2025 - background check document needed.
All the help desk did was make it worse. They only talk to you through a chat which takes forever. None of their suggestions worked and I had to deal with them through email since I could not get online to the app.
User's recommendation: Don’t drive for uber
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New Orleans, Louisiana
Uber driver not working
So when i get i the app the app say i need to complete something but when I click it its say we gotta wait for one day but everyday when i check its still saying the same thing
User's recommendation: Fix it
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Can you plz solve my account problem it's 2step verification problem showing sahebk1213@***.com because I forget my pasword can you plz resolve this problem as soon as possible plz my number 628938****