Uber
Reviews and Complaints
Philadelphia, Pennsylvania
Problems with account
Checkr do not remember my email or password that I forgot myself.I think I may be victim of identity theft
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Verified Reviewer |
Birmingham, England
Refund
I paid for my order, and it never came. I called the restaurant, and they said they never received an order.
Preferred solution: Full refund
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Verified ReviewerI can’t open my uber app
I cant open my uber app. I was using it fine 2 weeks ago in New Jersey and I move to New York State.
I changed all my documents and submitted them to uber. Im still waiting for uber to approve me.
Leeds, Leeds
Parking ticket which delivering
- - Delivered for McDonald's and Tim Hortons on Feb 21-22; long waiting time cited.
- - Driver usually enters/exits this park but doesn't stay long.
I was done delivery from macdonal and Tim Horton during this time period as given date on Saturday and Sunday on 21 and 22 February as in the uber history. However, they mentioned about a long waiting time as a reason. Usually I am a uber delivery driver enter and exit this park all the time but never stay for long time.
User's recommendation: Need to be careful
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Verified Reviewer |
Lancaster, South Carolina
I was charged for a on 2/15 and I still haven't received my money back
I requested a ride but it never came an the money was taken from my account an I still haven't received my money back yet an this was 12/15
Preferred solution: Full refund
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Verified Reviewer |
Hemel Hempstead, Hertfordshire
Vehicle certificate
My issue was that my motor certificate has been in review for the last three weeks. I uploaded pictures for the review, but it is still not resolved. I still have a problem.
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Verified ReviewerAn other costumer lousing an Item in a Uber this morning
- - Customer left phone in Uber and asked to call Uber customer service; missed the 5:30 flight and was rebooked to 10:00 AM; contact 954-552-****.
The customer left his phone in the Uber this morning and asked me to call the Uber customer service for him. We tried to call on his phone, but nobody answered.
Please, the customer needed to travel this morning and he was missing the first flight going at 5:30, and now they rebooked him until 10:00 AM. Please help me with that; this is his number: 954-552-****.
Preferred solution: The costumer phone please
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Verified ReviewerOn May 10, 2026, 6:20am pickup by UberX...
On May 10, 2026, 6:20 AM pickup by UberX with Abdullah; no issue with the ride. However, the driver was tipped $5 in cash but later added an additional $5 tip charge to my account.
I did not tip him from my app, but Uber refuses to reimburse the illegally processed tip. How many customers have been ripped off by Uber like this!
- Transportation options
- Tip added by driver in app
- No direct phone contact is available
- No immediate resolution
User's recommendation: IF you use Uber (not customer service friendly) tip only after ride completed!
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Verified ReviewerDidn’t receive ride but was charged twice
I put where to, and they charged twice, but I never received the Uber ride. I just want my refund for what I was charged.
- Just want my refund please
User's recommendation: Rip off
London, England
In correct substitution
My current situation is bad I called Email several times but not resolved yet please resolve my issue thank you
User's recommendation: Solve issues quickly please
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Verified Reviewer |
New Port Richey, Florida
Never got my food placed at the wrong address
- - Phone numbers provided did not work for Uber.
- - Food was left at an empty condo.
- - It was found in another building with same number but a wrong address.
The phone numbers that I got did not work for Uber. The driver left our food at an empty condo.
Good thing a picture was taken at the front door, which was not my place. My husband went on a food hunt at another building that had the same number, but the building address was wrong. Thank goodness the food was found.
I have to say I was very angry. Drivers, be more careful!
User's recommendation: Be careful if you use uber for food delivery.
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Verified Reviewer |
Santa Ana, California
I called it said go somewhere and I called to talk to somebody trash
Cancel the order in the morning they try to say it was a zero charge but it still took money off my card and I have no money on my car it's been 2 days
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Washington, District Of Columbia
Driver didn’t know how to pickup at Dulles!!! Cost me 45 min!
- - Took 15 minutes to locate the driver at Dulles.
- - Gloria couldn't locate the pickup.
- - I was at 3F level and told her to stay left; it delayed me.
It was 15 minutes to find the driver. Gloria didn't know where the Uber pickup is at Dulles.
Went to the top level (Departures) three times. I kept texting her that she was on the top level and I was at the 3F sign on the bottom level. As she came around the curve the next two times, I texted her to stay left and she kept going to Departures and not the Uber pickup. The third time, I told her to find me a new driver because I was not willing to wait for her to do the same thing again.
I just wanted to get home. Her going to the wrong place and having to get a new driver delayed me getting home by a good hour!
This is happening too many times with Uber drivers of late! This was the worst!
- Better than a taxi
- Costs have increased significantly of late
- Unable speak human at uber
- Too many drivers not know dulles pickup is bottom level
Preferred solution: Price reduction
User's recommendation: Create LYFT account. Don’t use Uber. This happens a lot of my trips! Also NO way to speak to human at UBER!!! Should’ve given a refund! As a result of Gloria, I got home a hour later than should have because I told her to find me another driver and he was coming from Cascades! UBER, if you see this, please call my cell #. Gloria wold not have gotten a tip!!
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Verified ReviewerCharged to much for ride
- - Can't speak to a person.
- - Charged $10 instead of $8; wants a refund.
- - May leave a bad review and call the news if unresolved.
- - Feels overcharged and cheated.
Can't speak to person. I was only supposed to be charged $8, but it charged me $10.
I want my money back. If you can't resolve my issue, I will be forced to leave a bad review, and I am going to call the news station to let them know that Uber is overcharging their customers.
This is ridiculous. I don't appreciate being cheated out of my money.
- Multiple rides
- Take peoples money
Preferred solution: Price reduction
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Verified Reviewer |
Miami, Florida
Uber eats did not resolve my loss of 60 dollars cuz the gift cards were invalid
Uber Eats did not put the unredeemed money from my gift cards in the app. Unacceptable! Not satisfied at all.
Preferred solution: The 60 dollars in the app
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