Uber
Reviews and Complaints
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Verified Buyer |
Brooklyn, New York
My uber account and suspended
hi September 14, 1 month my mother passed away at 9 p.m. I took 3 orders and delivered all orders.
I swear to you I was innocent and I made over 471 deliveries. I delivered all my orders I respect my work and I really like working with Uber
User's recommendation: Customers are the boss
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Verified Reviewer |
Atlanta, Georgia
Uber driver stole my package
I am writing to formally address a serious issue I encountered with a recent package delivery through Uber. My package was sent using Uber, but it never arrived.
I contacted Uber Support via chat and was informed that the driver, Nigel, would be contacted. I was also assured that I would be contacted within 24 hours regarding the resolution of the issue.
Unfortunately, it has now been over 48 hrs since I initially reported the problem, and I have not received any updates or communication from Uber. I have called Uber Support four times, been transferred to different people, and, in some instances, hung up on. Despite all of this, the matter has yet to be resolved, and I have not received any calls, emails, or further assistance.
At this point, I am requesting a full refund for the charge associated with the ride, as well as the cost of my missing package.
I am extremely dissatisfied with the service Ive received, and due to the lack of follow-through, I no longer wish to do business with Uber in the future.
Please respond promptly to confirm the refund and resolution of this issue. If I do not hear from you within 48 hours, I will be forced to explore other avenues to address this matter.
User's recommendation: DO NOT TRUST ANY COMPANY THAT DOESN'T HAVE AN ACTUAL CUSTOMER SERVICE DEPARTMENT!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Reston, Virginia
Vomiting on car by rider
Vomiting inside car .need money for cleaning no more again for that rider , smoking on car , totally mess , naughty n bad smell . First sent me fee to clean up and I need to clean my car please
User's recommendation: No more again that rider
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Olathe, Kansas
I would like an Uber
The Uber never comes. This service is in professional they do not treat customers right u call they don't show they don't have a number to call it's sad.
User's recommendation: Don't call an Uber.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
The Bronx, New York
Refund
The driver canceled the ride was $57.49 and I only received$12.54 I would like to know when will I receive the other 44.95
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Verified Reviewer |
Brooklyn, New York
Uber is a FRAUDULENT car share
I will NEVER EVER use Uber! They are FRAUDULENT carshare company!
These are the charges: WAITING, RESERVATION, CANCELLATION, DISTANCE & TIME! On October 5th 2024 I requested Uber & price that I received & agreed was $43.29! After my ride was completed it was $72.40! Uber said the reason was trip was taking too long but what does that got to do with me?
This is not my problem its the driver problem! K asked Uber to give me refund from difference of $72.40-$43.29= refund of $29.11 but they refused! Uber said I asked too much refund in the past! The reason is because Uber overcharged me!
This isnt first time Uber overcharged me. Dont ever take Uber!
This company needs to be shutdown PERMANENTLY so it wont rip customers off! Im disputing with my credit card company & if it doesnt work then I will make a complaint to ATTORNEY GENERAL!
User's recommendation: Don’t ever use Uber!
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Verified Buyer |
Liberia, Provincia De Guanacaste
None refund
I book one of this services three time on September 29, 2024 and the trips got cancelled by the driver, they charged the money for all of them and haven't received a refund three months after. I contacted them and they said they will resolve something but they haven't found a solution afterwards
User's recommendation: Don't book XL Ubers
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Customer support for unfulfilled ride
Company fixed the issue and I have been provided with apology. Uber refunded automatically
I cancelled the trip, so I could try again. When I did this, again no driver could be located. This time it timed out waiting for a driver. Yet again I was charged.
Money was taken from my account. I finally did get a ride though on the third attempt. Meanwhile, to talk to someone to get the refund, I was directed to the app. I tried the instructions I found, and those instructions are not as whats on the app.
Theres no contact us for a refund. I googled the cust service
number and that number is no longer in service. The chat bot doesnt understand the word refund for my transaction. Very frustrated with Uber!
Will be searching for Lyft instead even IF I get a refund. My total charge was 85.00 that they havent refunded back.
- Mostly good rides
- For problem no customer service agent to talk with
User's recommendation: Choose alternative
Update:it took some time but Uber did refund the charges back. Do not expect a quick refund quickly if this happens to you.
And also, you still will not have someone to talk to for customer service.
You’d be lucky if the chat bot you’re sent to can understand your needs. Good luck out there.
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
They stole money from me
They overcharged for items from the grocery store. *** They did not admit it.
They did nothing.
How can they get away with charging more than the store does? How is this legal?
- Theives
Preferred solution: Full refund
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Verified Reviewer
Refund
I requested a cab from Brooklyn, New York, to the Bronx, New York. The driver never allowed me to get in the cab.
The ride came up to $57.49, which was removed from my Cash App account.
I only received a partial return of $12.54. I was wondering when I would receive the other $44.95.
- Driver left me before i could say bye to my family last night
Preferred solution: Full refund
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Verified Reviewer |
The Bronx, New York
You charged me twice for the same ride
I dont need to be writing nothing else please refund me back full amount of money that been deducted from my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Unresolved issues
I booked an Uber ride for my husband which included two stops on 12:23:2024 at 12:12 PM. The Uber driver drove off and left my husband at the first stop, 658 63rd Street, and went to the second stop without him.
I had to rebook another Uber ride to take my husband to the other stop and return home for $22. I should not have had to pay $13 for a typical $8 ride because the Uber driver, Joseph, did not understand his job.
Preferred solution: Price reduction
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Mount Prospect, Illinois
Charged twice for same ride
UI have too many charges on my account. One ride, one tip.
You charged me for TWO rides one tip. I had a one way trip on 12/5 for $58.80 with $13 tip.
You charged another $48.91to my credit card. This needs to be removed.
User's recommendation: Use lyft
Washington, District Of Columbia
Double charged after 2 drivers canceled
I scheduled and pre-paid for Uber ride to O'Hare airport. Got notice that driver canceled and another would be coming.
Less than 10 minutes later I was notified that the second driver canceled and that I needed to order another uber ride. So I did. Third one showed up and I told him I could not get anyone on phone at Uber cuz all is through the app. He apologized.
Now I'm trying with cc issuer to get credit for the rides that were canceled by the first two uber drivers. I will only use cabs from this point forward.
User's recommendation: Don't use uber
Stittsville, Ontario
Uber giving mental stress
Hi my name is jas and I am writing it all through my heart. If anyone, who can help me reading it please help me and I am also asking for help from Uber too.
My husband used to do Uber rides, he rides in New York City, but due to false reason his account is deactivated. Which is broken his heart and mind not. He is now crying and depressed. You guys (Uber)not give him any warning calls or not any email, no anything.
Just immediately shut his account off . What kinds of company you are, at one side your are helping to people and on the other side you are snatching jobs. But I cant give up. At least you need to listen to us.
If something happens to him I cant live. I cant see him like that. Please help us.
I will send all proofs and other documentation too.
I will tell my all circle friends, what Uber help me after all I am writing here. I am crying its not good thing.
Contact me: kiratt9555@***.Com
User's recommendation: Don’t trust anymore, on uber
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I wouldn't consider this a "formal" complaint, since this is a public online forum. You need to send written correspondence to Uber's corporate address, sent certified, for it to be formal.
So, if I am understanding correctly, you were not the passenger, the "passenger" was a package and the driver did not deliver it. So, he stole it, unless someone on the other end of the package is lying to you.
If you are confident that is not the case, I'd go in person to my local police department and get a report filed with all the information you have. Include a copy of that police report in the correspondence to Uber.