Uber
Reviews and Complaints
4M
CLAIMED LOSSES
12.5K
TOTAL REVIEWS
410K
PAGE VIEWS
40
ISSUES RESOLVED
Uber Reviews
New Reviewer
I'm getting texts from Uber about jobs
Somehow I got a text from phone # 410-695-**** and it says $32.50 and tips in Baltimore Md. finish uploading your documents here at t.Uber com/ IJ8929 I didnt not download anything I said stop and who is this I called the phone # and it says application not available and hangs up I no longer have the Uber app and I no longer live in Maryland. Now another message came through saying SMS from Uber is now disabled, to re-enable say start I no longer need Uber or need a job with them . And stop sending texts .
ID
Location
Clarksburg, West Virginia
New Reviewer
Lost item inquiry
My husband left his phone in uber last night , we just want to get in touch with the driver.kindly help us find the phone .
ID
Preferred solution
Contact the driver to check for the list item.
New Reviewer
I'm having problem reinstalling Uber in my new phone
Im trying to reinstall Uber in my new phone but Im having difficulties with doing that. I need help with reinstalling my Uber account in my new phone
ID
Preferred solution
Reinstalling my Uber account in my new phone. I used to live in the UK, but now I live in the US.
New Reviewer
Cancellation issue
I was charged 66.00 today and I want to contest that charge for a cancellation. Also I inadvertently contested a ride in texas in March of 2019. That contested ride is wrong and should be removed. But todays is definitely not right. The ride was canceled
ID
Loss
$66
Preferred solution
Full refund
New Reviewer
Where is my order
Its great that you have no phone numbers to call. Ive been waiting for a food delivery for over an hour using Uber wats for the first time. The restaurant has no order from my app. WTF
ID
Preferred solution
Apology
Complaint about Port of Subs - Bellingham
My order was cancelled by Port of Subs (Bellingham, WA). There were 8 items on it. I placed the order again an hour after it was cancelled, then it was cancelled 15 minutes later. I called Port of Subs to figure out what was going on. They said they saw it come through both times, but they didn't want to fulfill it because then they wouldn't have enough bread for other customers. I explained that I was a customer, and they should fill my order. They said no. This is unacceptable, and this was the manager who made this decision. Margie
ID
Location
Auburn, Washington
New Reviewer
The Uber driver canceled my trip
I have prescheduled rides for work and last nite my ride scheduled for pick up at 11:05 pm the uber driver called before 11 I told him give me a few mins please I'm putting my client to bed he said ok then canceled my ride and charged me 7 dollars for canceling
ID
Loss
$7
Preferred solution
Full refund
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Verified Reviewer New Reviewer
Hello My name is reem and Im from Egypt.i have a big issue with a driver here in Egypt and I called the customer service in Egypt without any reply.Im writing this email and i hope to get my rights from this driver. I bought some stuff from shopping center and I called...
View full review
ID
Pros
- Sad
Cons
- Trying to get help from customers services
- Careless
New Reviewer
I was charged for a ride that didn't come
I was charged for a ride that didn't arrive, how did that happen I called Uber this Friday morning the card didn't arrive but I was charged $7 and some sent
ID
Preferred solution
Full refund
New Reviewer
Let phone in the car
i was pick up at 1230 e. linden ave. and was drop off at lookers i forgot my phone in my uber please help
ID
Location
Elizabeth, New Jersey
Preferred solution
Deliver product or service ordered
New Reviewer
Trying to figure out if I became an Uber driver
I'm trying to be excepted as an Uber driver and finding out what is going on. I have been trying for over a week and still havent heard anything back and was just trying to make sure everything is OK
ID
Location
Warner Robins, Georgia
Pros
- Can i speak to a live agent
Cons
- Merchant spoke very low of uber
Preferred solution
I drivers position
Over charged
Was shown up front price of $9.91 was charged$17.91 And was charged after the ride. Unfair charges for booking fee that I never did and waiting fee and wasn't any waiting period
User's recommendation: Take screen shot of upfront price.
ID
New Reviewer
Problem with taking my money and no ride
I'm in Lexington Kentucky the driver Brandon never came to pick me up, some how he got payed, but did not come get me at all. My bank is on this because now yall taking money out of my account paying someone that did not come get me at all. The ones that came got me I always gave them a tip for coming to get me. If I don't get my money back I will take yall to court.
ID
Product
Uber Mobile Application
Pros
- Never came to get me
Cons
- Bad time estimation
Loss
$12
Preferred solution
Full refund
Need ride
First driver drove by and cancelled. Not a person Id recommend to anyone. The 2nd driver was great as are most of your drivers. The first one I would not use if I were you.
User's recommendation: Uber’s great. But, I’ll tell them they need to better screen their drivers.
ID
Location
Saint Petersburg, Florida
New Reviewer
Drive Received Products But Cannot Delivery Destination
Dear sir, I am book cab in 12:30am. Driver getting the product. But he can't drop the product his destination. (Till 5:36 Pm) Please solve the matter. Regards Rumeka Ganguly. M - 987464****
ID
Loss
$1500
Preferred solution
Deliver product or service ordered
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