Uber
Reviews and Complaints
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Verified Reviewer
Uber One
They charged me for a service I never asked for. I wanted my money back and couldn't get it. I don't want to use this company again.
Preferred solution: Full refund
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Verified ReviewerApp won’t upload license
System wont do its job and what Kansas gives for renewal and am thinking on letting the BBB and media know how bad you treat your drivers
- Keep dui down in area
- Treatment of drivers
Preferred solution: Apology
User's recommendation: Fix app
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Verified Reviewer |
Seattle, Washington
I was charged erroneouslly $14.40 on9/24 and would like a refund.
Put a live person on the phone to fix the problem. I have wasted almost an hour going around and around with this crap, and then they wanted to charge me $5.00!
I can't even believe it. Business has gotten this automated.
It makes me crazy that they would try to charge you for their mistake. Be very careful.
User's recommendation: Be very careful. This company does not value their employees very much either.
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Verified Reviewer |
Austin, Texas
Will not respond
They are trying to collect an erroneous charge dating to 2021 and never respond. They never respond but claim they will.
- Never tesponds
Preferred solution: Full refund
User's recommendation: Use Lyft instead
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Verified Reviewer |
Tucson, Arizona
Utgard@***.com Lost phone, disturbed customer
Hello,
On October 19, 2025, I requested an Uber to take me to the Veterans Administration hospital in Tucson, AZ. My experience was okay until the next day when I discovered that I had lost my phone in the Uber that I had used the previous night. I looked everywhere and informed the management of my apartment complex of the loss. I went and replaced the phone the next day.
The day after that, the manager on duty of my complex informed me that the driver that Uber had supplied had come with my phone and wouldn't give it back without paying him a reward of $20.00. The driver's name, as far as I know, is Dion, phone number 520-818-****.
I don't want to complain, but I never offered a reward, and I was a bit disturbed by the entire affair, especially with the exchange between the driver and the manager on duty of my apartment complex.
I would like to know where my old/lost phone ended up and if possible to get it back.
I may be contacted via email or voicemail at 520-548-****.
I'm not sure if I'll use your service again; it all depends on what happens on your end of this entire episode.
Thank you,
Craig Arnesen
Preferred solution: My phone returned or proof that it has been destroyed.
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Verified ReviewerUnknown transaction from uber
Hi, my name is Pawanpreet Gill. There is a transaction from Uber on August 2, 2025, of $11.29.
This transaction was not made by me, and this happened almost 2 months ago. I blocked my card and got a new one. But now I contacted the bank, and they said to resolve it with Uber. So please verify that this transaction was not made by me and refund the money.
I would appreciate your business and hope you will understand the inconvenience caused by this to me. Regards, Pawanpreet Gill 647-821-****
- Good and efficient
- Fraud take unauthorized money from your card
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Verified Reviewer |
Long Beach, California
Medical ride through call the car, left my phone in vehicle
I have been trying to speak with a person in order to get my phone returned to me, but AI is taking over everything and messing it up as always!
Impossible to talk to a person; AI can't understand the issue and provide adequate assistance. And this review is requiring 100 characters.
- Impossible to talk to a person
Preferred solution: My phone returned to me
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Verified ReviewerWrong items
I need customer service. Im paying for item.
I didnt order. there was no calls or nothing.
She just replaced it without asking you need to change the way that these people do shopping. I spent money on something I dont need.
- Convenient when it works
- Your driver is should ask what we want
Preferred solution: Price reduction
User's recommendation: I ordered the eye brow and mustache pen
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Verified Reviewer |
Gilbert, Arizona
Can't talk to support and or live chat.
I haven't renewed my membership due to issues . I have a promotion that was emailed to me that isn't in NY account I wanted to use today to getvtonwork but no support.
Apparently if you haven't paid the membership you have no support or live chat. I have had issues glad I have nit renewed. I have used you guys for years. Have Have ppl ent a lot of money.
I have been late to work due to you guys and arrival and cancel rides I definitely wouldn't recommend.
I am going to Bbb and AG. I am exhausted and tired of the runaround.
User's recommendation: Do not use worst customer care
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Verified ReviewerI'm being charged on authorized charges on my card and I'm with my money back
Someone is using my information to get Uber rides, and my card is being charged for unauthorized charges out of San Francisco, California. I want something done about it. I want my money back.
Preferred solution: Full refund
You are lucky at $10. I am out over $2000 and UBER is playing dumb.
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Verified ReviewerA refund.
I will show you what I want. I copied it I dont know how she got these two mixed up
She shouldve called me if she didnt know what I wanted
Preferred solution: Full refund
User's recommendation: Reviewing the object and getting the right thing
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Verified Reviewer |
Chicago, Illinois
Uber never returned my money and they took money off both my payment methods
Just got hung up on and Uber steals money they took money off both my payment method's when I reserved my ride and then when I tried to call them they do not have no customer service support so I really hope I get my money back cause I really hope I dont have to drop uber Completely as
- Cheaper then lyft
- No customer support phone line
Preferred solution: Full refund
User's recommendation: Do not do uber they will rip your hard working money off
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Verified ReviewerI am owed money
Insufficient at first but excellent at the end
My rights to cash out were taken away because someone scammed me with a phone call, pretending to be with Uber. I told them my email address I guess, and even though Uber informed me that they determined zero fraud on my partI cannot get into the app, I cannot drive, and I cannot get the 100.00 that they owe me. Im being treated like a criminal by a faceless company that I cannot contact by phone!!!
- Lol
- No support
Preferred solution: Full refund
User's recommendation: Don’t
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Verified Reviewer |
Gilbert, Arizona
Promotion
I dont recommend using them at all.
You can't talk to no one. Why I haven't redone my membership.
I can't get my 40 percent off promotion that says id in my account not there. I guess uf You don't pay for Uber one you can't talk to w live human. I have been with you guys for years. Glad I haven't paid s new membership.
I strongly do not recommend you guys. I have spent so much money with you.
User's recommendation: Don't use. I do not recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery good sarves
I need to open my account I need talk to customer services My sell nu 571528****my name Jasbir kingra
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Let's be clear, you didn't lose anything. You were stupid enough to leave your phone behind.
Secondly, that is the charge that YOU agreed to when leaving something behind.
The only problem I see here other than YOUR stupidity is that the driver tried to get over assuming that you didn't file in the app for a left behind item. As to you not wanting to get anyone in trouble, please be a man and own what you're doing here which is telling on someone.