Uber Reviews

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They took my money & didn't come get me

Uber - They took my money & didn't come get me
I ordered a ride an I paid an now I never got the ride when they said they was 6min down the road then it reset an said it was looking for a driver for me never got it
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ID
#3177302 Review #3177302 is a subjective opinion of poster.
Location
Mebane, North Carolina
Cons
  • Hotline number never answer for an emergency
Loss
$45
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Refund ASAP

Someone got my info in California and got charged 3x I really want my refund back I send the information requested the charges the dates the screen shot and the 6 digit and 4 digit on my Mastercard I do not live in California Im really upset my name is Aaron geer

User's recommendation: I got scammed.

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ID
#3046267 Review #3046267 is a subjective opinion of poster.
Service
Refund Advantage Customer Care
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

I need help

The driver app wont let me start driving and Ive filled everything out and I even went through the whole background check. Can you please help me because I am wanting to start driving
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ID
#3032239 Review #3032239 is a subjective opinion of poster.
Location
Erlanger, Kentucky
Cons
  • Difficult to correct problems with app
Preferred solution
I want to start driving
New Reviewer

I got charged 2 times for 1 trip

Uber - I got charged 2 times for 1 trip
I took an Uber I ordered one after the party this past sunday morning for my friend and the first time a good tip but now I see all my statements for my debit got charged again the $64.70 twice i would love a full refund because my drive was amazing

User's recommendation: Please dont charge twice.

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ID
#3030984 Review #3030984 is a subjective opinion of poster.
Location
Montreal, Quebec
Loss
$65
Preferred solution
Full refund

Unhappy with extra charges on my card

My reservation confirmed but never received a driver confirmation. Had to cancel 11:00 am ride and placed an earlier ride. At 11:00 am drivers kept contacting me and left after 5 minutes. I request this $34.00 on my charge card removed because of Ubers negligence in handling my my first time reservation.
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ID
#3027806 Review #3027806 is a subjective opinion of poster.
Location
Saint Petersburg, Florida

Lack of website information about scheduled trips

Early on in September, I booked an Uber trip to JFK for picking me up on the 6th October at my house at 4:45 AM from my house at 103 South Avenue, New Canaan CT. Few days before the due date, I tried to check on the UBER App, if the booking is registered or still valid. There was absolutely no record on the APP about my forthcoming trip. So I assumed it is cancelled, when I was surprised to get a call from the driver at 4:30 am on the 6 October, which I had to cancel. I felt bad for the driver. What is the way to find out if a forward date scheduled booking for a trip is still scheduled. I would have thought the UBER APP will show that my trip is scheduled.

User's recommendation: appreciate response.

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ID
#3020400 Review #3020400 is a subjective opinion of poster.
Location
Norwalk, Connecticut

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Verified Reviewer
New Reviewer

I did not receive my promotion of $355.00 for 80 rides

Uber - I did not receive my promotion of $355.00 for 80 rides
I completed a promotion of 80 rides for $355. And the at the end of my completion of the requirement, I did not receive my $355.00. So I am requesting that I receive the money for the promotion. Thanks T. Alexander

User's recommendation: Take photos of all requests and promotions.

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ID
#3019743 Review #3019743 is a subjective opinion of poster.
Location
Beltsville, Maryland
Preferred solution
Deliver product or service ordered
New Reviewer

Would not take my call

Need to change credit card information. Old card was stolen. From a rider's point of view, changing a credit card is not easy.

User's recommendation: Not sure yet. I’ll have to see how much of a hassle this is.

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ID
#3012633 Review #3012633 is a subjective opinion of poster.
Location
Cuyahoga Falls, Ohio

Left purse in the car

I was able to talk to the driver and he returned to the location with my purse. I could not be happier with the services I received from the uber driver he was the BEST!
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ID
#3008196 Review #3008196 is a subjective opinion of poster.

Driver 20 min late

My friend and I scheduled an Uber for 4:00pm and the Uber driver on Uber showed he was going to be 20 minutes late. We had reserved many hours in advance and we had to leave by 4 to get to our flight. Driver would not answer our call as he said his English was bad . No worries we found another ride and had to leave but I do appreciated that Uber credited my account and this was resolved quickly

User's recommendation: Be sure to track under when schedule ahead.

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ID
#3007971 Review #3007971 is a subjective opinion of poster.
Location
Raleigh, North Carolina

Order not delivered

Order was not delivered.But Uber took ownership of the issue and rectified it by refunding the order amount and compensating for the inconvenience.
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ID
#3001218 Review #3001218 is a subjective opinion of poster.
Location
New Egypt, New Jersey

Uber driving me crazy about things that i don’t owe them and this is the second time they do it

uber driving me crazy i was checking on my account in Credit one bank and see uber said i owe them $24.99 on October 20 $8.26 on October 10 and $24.99 on October 9 I only use uber on October 21 for $7.66 at 3.25 pm and on the October 21 $8.26 at 4.10 pm
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ID
#2997298 Review #2997298 is a subjective opinion of poster.
Location
Brooklyn, New York

Goodness I can’t even remember

But no I was not upset with anything, concerning Uber, last time I used it was Slidell and she was very nice and sweet and a good driver.
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ID
#2991657 Review #2991657 is a subjective opinion of poster.
Location
Houston, Texas

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Verified Reviewer
New Reviewer

Can't log into account

Uber - Can't log into account
I don't have access to the phone or phone number anymore. I'm trying to get into my account,but it's not letting me log in because of the old phone number, opted out of SMS messages for the code.
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ID
#2980625 Review #2980625 is a subjective opinion of poster.
Preferred solution
I would like to have access to my account or be able to make another one.
New Reviewer

Hacked my account

Uber - Hacked my account
Uber - Hacked my account
Uber - Hacked my account
Uber - Hacked my account
I received so many messages to my phone and my email. Also somebody was acting like Uber VIP, they ask me a lot of questions, like my car plate, phone number, &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; asked me to send code from my email address
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ID
#2959238 Review #2959238 is a subjective opinion of poster.
Pros
  • No help
Cons
  • People actually are real
Loss
$1100
Preferred solution
My account and my refund

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