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Updated on 09/26/2022

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Uber
Reviews and Complaints

7318 rated reviews Satisfaction analysis

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7.8M CLAIMED LOSSES

20.3K TOTAL REVIEWS

840K PAGE VIEWS

82 ISSUES RESOLVED

Uber Overview

Uber was first mentioned on PissedConsumer on Jan 14, 2015 and since then this brand received 20295 reviews.
Uber ranks 37 of 243 in Transport category. The overall rating of the company is 1.7 and consumers are mostly dissatisfied.
Recent recommendations regarding this business are as follows: "Don't book Uber to pick you up where the internet is not available", "driver", "Never", "Do not address pissed off customet", "TRY ANOTHER COMPANY AS IN LYFT!".

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Rating Details

7318 rated reviews

Number of Destinations	2/5
Level of Comfort	2/5
Price Affordability	2/5
Quality of Food	2/5
Value for money	2/5

Customer Satisfaction

Contact Uber Customer Service

Website:

www.uber.com

Mailing Address:

1455 Market Street, Suite 400 4th Floor

San Francisco, California 94103

United States

Phone:

(800) 353-8237

Contact Uber Customer Service

Uber Reviews

New Reviewer

Aug 29, 2022 JoAnn C Glb

Uber driver no show - HONEST MISTAKE

3.6

Original review updated by user Aug 29, 2022

An Uber driver pulled up and we thought it was our driver. Got into his car. He also thought we were the ones he was picking up also. When he pulled up to the wrong hotel to drop us off, that was when we both realized he picked up the wrong people. Just a complete honest mistake on our part and the driver's part. We dont think we shoud be charged ANYTHING!. Like I said - just an honest mistake. We have only taken a Uber once before and it was several years ago so we are not "seasoned" Uber riders.

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#3900937

Location

Saint George, Utah

Pros

Prompt and less exensive than a cab

Loss

Preferred solution

Full refund

New Reviewer

Aug 22, 2022 Lloyd F Ixo

To talk with Corporate regarding my account

4.0

I'm A Driver that was Promoted to Diamond back in 2017. My Name is Lloyd Flowers, I was one of your Best drivers in Milwaukee, Wisconsin always made sure every Person made it home safely no problems, however one night while off the clock I was drinking and decided I...

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#3878901

Location

Las Vegas, Nevada

New Reviewer

Aug 21, 2022 Khushboo B Hms

Driver took extra money

4.0

My ride showed in the app for 271 and driver took 700 from me which was totally a lite he said that I had pending payments

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#3874959

Location

New Delhi, National Capital Territory Of Delhi

New Reviewer

Aug 19, 2022 Makailyn Tsx

Scheduled 2 rides at the same time

3.5

Don't think I should be charged $11 for making a reservation 1 day before the pick up. Driver was good, early, but couldn't communicate in English. Car was very clean and had water.

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#3870773

Location

Laguna Niguel, California

Aug 17, 2022 PissedConsumer3863176 of Lawton, OK

Can't go online

4.0

I have driven for Uber and I gave all the documents. The documents were approved and they are correct, and ready to drive. Janice Lovelace ph# 817-779-****

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#3863176

Location

Lawton, Oklahoma

New Reviewer

Aug 10, 2022 Julie R Xxx

Not pissed, just concerned about how quickly charges of unknown origins are deducted from bank accounts.

4.0

A high trip charge that was deducted from my bank account. The amount was unreasonably high and it should be voided and drop off my account. Ive contacted my bank about the disputed charge, as well. Thanks for your concern. Julie

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#3839953

Location

Mason, Ohio

Aug 05, 2022 PissedConsumer3826417 of Sanford, NC

Item left in car , no timely response from customer service

3.6

Left phone in car . Could not get the customer service to respond . Were flying out next morning . So customer support sucked . You need an emergency phone number . Our amazing driver dropped the phone off at the hotel . So he was awesome

User's recommendation: Good grief don’t leave anything important in the car .

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1 comment

Aug 05, 2022 PissedConsumer2229203 #2229203

Well you also need to grow up and accept responsibility for being careless.

0 1

#3826417

Location

Sanford, North Carolina

Aug 04, 2022 PissedConsumer3822823 of Pasadena, TX

Left phone in car

4.0

Major issue for me was it was my phone left in the car inadvertently but to begin a conversation to retrieve my phone it required my phone.

User's recommendation: Take a screen shot of driver info and forward to another contact in case of emergency.

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#3822823

Location

Pasadena, Texas

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New Reviewer

Aug 02, 2022 Anbumani M Pku

Why was I charge $39

3.7

I booked Uber , he cancelled my trip. I booked second one , I was charged $50. Why I was charge for the 1st one $39 ?

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#3817871

Location

New York, New York

Pros

Always have a pleasant driver
Good and efficient

Cons

Over charged

Preferred solution

Full refund

New Reviewer

Aug 01, 2022 Morganne Ylk

My ride is no where to be found

3.9

Ride didnt arrive. No customer service. Website was far from helpful. Call didnt go through. $200 cancelation fee offered is BS

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#3814956

Location

San Francisco, California

New Reviewer

Jul 27, 2022 Shahyad N

There is a a charge on my account that doesn't make sense

4.0

I called for an Uber ride. I waited about 10 minutes, after I sat in the car, the driver told me that she must cancel the trip !!! She cant drive from NJ to NY ?? So, she canceled the trip and I had to get off the car , And now, I see there is a charge on my account !!!

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#3800958

Location

Brooklyn, New York

Preferred solution

Full refund

Jul 24, 2022 PissedConsumer3790455 of Giza, Egypt

I can't use my uber shuttle package

4.0

I have purchased my shuttle package, and before one month ends, i can't use my uber shuttle package.

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#3790455

Location

Giza, Giza

New Reviewer

Jul 20, 2022 Lavan Azw

Uber won't help me get online they just keep transferring me saying I'm sorry I don't know what wrong

3.6

I've worked for them for weeks and yesterday I spent over 600 to rent a car for 1 week and today I made my first delivery and now my app won't work nobody can tell me why they just keep transferring me and then they blamed it on checkr. Nobody tried to help me fix the problem they just transferred me like 6 different times before they emailed me to blame it on checkr. My background was already approved or else I wouldn't be able to rent a car or make deliveries

User's recommendation: Apply for lyft.

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#3778805

Location

Chicago, Illinois

New Reviewer

Jul 19, 2022 Rabindra K Pzi

Without riding, why charge me twice 1) $38.21 2) $40 without riding two times take my money. I refused the car, because driver was rudeness, he has big car. The doesn't take baby. It 4 adult baby.

4.0

Uber - Without riding, why charge me twice 1) $38.21 2) $40 without riding two times take my money. I refused the car, because driver was rudeness, he has big car. The doesn't take baby. It 4 adult baby.

Uber charge two times without riding. 1) $38.21 2) $40 from my bank. The statement said , twice took money. I want money back. That day I called Lyft, their driver was nice. Lyft make me charge only $40. You can see , copy of my bank statement.

User's recommendation: I will continue to ride uber.

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#3774596

Location

New York, New York

Loss

$78

Preferred solution

Full refund

Jul 17, 2022 PissedConsumer3769771 of Plattsburgh, NY

Hopefully, we drivers in Plattsburgh, NY will be getting a resolution soon.

4.0

Trips to Burlington, Vt airport aren't being paid enough. It amounts to about $9 per hour. It just makes more sense to stay local and forgo this particular trip, as we can make more money on 3 or 4 locals trips. We get appr $38 for the trip and have to deduct the $12-13 that we have to pay on the way back. It just makes no sense

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#3769771

Location

Plattsburgh, New York

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