Uber Reviews

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New Reviewer

Location problem

3.6
I having problem everyday going home from work at 2280 Gellert Blvd. at Aegis. Drivers cant find my location and Im ending paying more because they cant find me. I even tried to message them the address right after I booked the ride. Still they go somewhere else. Please help. $3.00 extra everyday is not acceptable because they cant find my location.
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ID
#3271196 Review #3271196 is a subjective opinion of poster.
Location
South San Francisco, California
Service
Uber Customer Care
Pros
  • Available option
Preferred solution
Let the company propose a solution
New Reviewer

Driver was rude n lied I didn’t wear a face mask

3.7
The driver was racist and report me that I didn't wear a face mask, which I wore during the whole trip coming from the Airport. The driver was very rude, racist n after all reported that I didn't wear a face mask if Inter read this please contact me and check her video cameras. Thanks

User's recommendation: Be aware of rude drivers.

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1 comment
#2119065

How is saying that you did not wear a mask racist?

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0 0
ID
#3269558 Review #3269558 is a subjective opinion of poster.
Location
Nashville-Davidson, Tennessee
Pros
  • Fast
  • Instant service
Cons
  • Driver was insane us what i can tell you
Preferred solution
Apology
New Reviewer

Illegal charges

4.1
Excellent Service though sometimes it may be very difficult or long wait times getting a vehicle in some locations even in large inhabited towns like Morgan Hill CA where I leave.

User's recommendation: Don't relied on Uber if you are visiting Morgan Hill CA if you hope to use Uber after 8.pm.

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ID
#3266642 Review #3266642 is a subjective opinion of poster.
Location
Carmichael, California
Loss
$20
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Refund Not Credited

3.8
I had two trips back to back both canceled by the driver. One cancellation fee was credited the other has not. It's been 7 business days. It shows I was credited but it has not reached my credit card as of yet. My trip was 1/4/22. I cannot find an option in the app to resolve my problem. Help!

User's recommendation: Know your pickup location, speak up to the driver (I had two rude ones) and the company (if possible).

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ID
#3256925 Review #3256925 is a subjective opinion of poster.
Location
West Roxbury, Massachusetts
Pros
  • Cars are generally available anytime
Cons
  • Some of the drivers need etiquette classes use uber black
Preferred solution
Full refund
New Reviewer

Please an black my id

3.7
Uber - Please an black my id
Hi my name is mallesh im in Bangalore please bay name so please in black I'd im loging uber auto please reply me 866006**** thank you

User's recommendation: Open my id.

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ID
#3254803 Review #3254803 is a subjective opinion of poster.
Location
Bengaluru, Karnataka
Loss
$3500
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

No me abrio la puerta y siguio el viaje como si yo fuera con el y me cobro

4.1
mil no le abrio la puerta a mi esposa y se fue como si siguiera el viaje aparte me estába cobrando no contesto mis msj ni llamadas
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ID
#3245728 Review #3245728 is a subjective opinion of poster.
Location
Kearny, New Jersey

I was charged $ 7.50 as cancellation fee and the driver was the one who cancelled the trip.

4.2
The driver didn't go to my location to pick me up and he send message that he was in my location but i didn't see his car with the plate number. I replied to hom with the exact lication but he cancelled my trip and charged me.
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ID
#3239042 Review #3239042 is a subjective opinion of poster.
Location
Seattle, Washington
New Reviewer

Overcharged for the ride

4.0
I've been charged for an old trip for which I already paid. Idk wtf had happened. My fare charge was 514 and it got updated to 1.2k Outta no where. Pls fix this asap

User's recommendation: Never use uber ofc.

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ID
#3234879 Review #3234879 is a subjective opinion of poster.
Location
Bengaluru, Karnataka
Pros
  • Usually on time for pick up and drop off
Cons
  • Charge without services
Loss
$10
Preferred solution
Price reduction
New Reviewer

Card Was Charged, I don’t use Uber anymore

4.4
My card was charged $10 that I want refunded back. Why was I charged? I no longer use Uber at this point
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ID
#3215461 Review #3215461 is a subjective opinion of poster.
Loss
$10
Preferred solution
Full refund
New Reviewer

Not working

3.9
Not working in my Uber app not login in my app not open my app assssssss. Asdfgj zo DP dp GP GP GP GP GP GP goodluck cl hii

User's recommendation: Calling castamar care.

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ID
#3211911 Review #3211911 is a subjective opinion of poster.
Location
Hyderabad, Telangana

They need to have a main telephone or e-mail address so customer’s can reach them DIRECTLY

4.0
(1) trying to reach someone because they were rejecting all my credit cards for a hospital visit i had to get to.All credit cards were good (2) having whatever company that they were working with charge my card for a membership that i didnt authorize and then jump through hoops to fix (which was finally resolved

User's recommendation: get a direct contact nimbet.

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ID
#3208682 Review #3208682 is a subjective opinion of poster.
Location
Arlington, Massachusetts

I can’t logging to my account

4.0
My account says its disabled Im trying to get to the button of it but its not letting me sign in on the account
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ID
#3199879 Review #3199879 is a subjective opinion of poster.
Location
New York, New York
Pros
  • I use to love my uber drivers before this

Showing 2 pending reservations and charges for the same time and date

4.0
Uber did charge me for a canceled trip but they reimbursed me a part of my trip. So I guess this was their way to correct and make things right. So I have to say that was something they really did not have to, and maybe the only way they could resolve the issue. So I have to say thank you to Uber for their effort to keep me as a customer, and I will use them again. Thank you for your time and attention to my situation. Merry Christmas and Happy New Year.

User's recommendation: Continue to do the right thing for your customers.

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ID
#3195883 Review #3195883 is a subjective opinion of poster.
Location
Spring Hill, Florida
New Reviewer

Confirming a ride

3.7
Update by user Dec 25, 2021

Very frustrating not to be able to contact customer service to confirm ride

Original review posted by user Dec 24, 2021
No complaints, just confirming a ride for tomorrow Saturday Dec 25th at 9:00 AM from 2925 Salem Pl. Reno nv to Reno airport. My phone number is 707 685 **** and my e mail is josebalta728@***.com. Please reply with confirmation. Thank you.
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ID
#3195288 Review #3195288 is a subjective opinion of poster.
Location
Reno, Nevada
Cons
  • Need a direct phone number to reach customer service
Preferred solution
Ride confirmation

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Driver ne mujse cash payment bhi liya aur app me due payment show hua

3.7
Dear sir 24/12/2021 ke subah ke 8:23 ke trip ka maine160/-ki bajay180/- pay kiya jo driver ne mujhse jabardasti gandi bhasa me baat karke liya uske bavjood usne mera bill pending kiya jo mujhe mere next trip me pay karna pada aap log driver par karwai karne ki bajay customer ko hi double charge karke paisa wasool karte h sir is par karwai kare aur mera180/- rupaiye refund kare aur aise driver par karwai kare
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ID
#3194751 Review #3194751 is a subjective opinion of poster.
Location
Pune, Maharashtra

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