Need to get uber. App won't take payment

I use the Uber app to get to my destination. Upon attempting to return , the app did not accept the same payment information and declined payment. This caused a hardship because I had to find an alternate means of return

User's recommendation: Not until issue is corrected.

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ID
#3979776 Review #3979776 is a subjective opinion of poster.
Location
Jackson, New Jersey

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New Reviewer

My driver on the app did not match the driver that showed up

Uber - My driver on the app did not match the driver that showed up
Uber - My driver on the app did not match the driver that showed up
Uber - My driver on the app did not match the driver that showed up
My driver was not the person that said she'd be I got a man in a gray SUV instead of a woman in a wight car

User's recommendation: Call a cab instead.

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ID
#3972967 Review #3972967 is a subjective opinion of poster.
Location
Minneapolis, Minnesota
Pros
  • I need a ride
Cons
  • Never know who will pick you up
Loss
$18
Preferred solution
Full refund

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New Reviewer

My order got canceled

Why I wait 1 hour for the food and then its said cancel ? Wasting the time not amhappy at alllllfkdndndndnjdjdjd
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ID
#3972505 Review #3972505 is a subjective opinion of poster.
Preferred solution
Apology

I want change my vehicle number

Uber - I want change my vehicle number
Hi Uber team, I want to change my vehicle number it wrong mentioned please help me for change vehicle number my correct vehicle number it's Dl3sdp9559 kindly mention this.
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ID
#3961060 Review #3961060 is a subjective opinion of poster.
Location
Delhi, Delhi

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New Reviewer

Zero customer service and no customer support contact information

Uber - Zero customer service and no customer support contact information
Uber - Zero customer service and no customer support contact information
Today I booked an Uber for my work in the morning at 10:20, my pick up from home was 434, swaraswati kunj-1,sector 53, Gurgaon and drop was at The DLF Crest sector- 54,Gurgaon which showed my fare as 135.00 INR Rupees only HOWEVER when my ride ended it charged me 585.00 IN Rupees also showed my pick up from T3 Airport Delhi. Now when I've complained to Uber I haven't got any revert from them yet also no customer support number is there to be contacted in case of any emergency situations. Even at the time of an accident or Rape you aren't going to be reachable

User's recommendation: Don’t ever book an Uber.

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ID
#3958498 Review #3958498 is a subjective opinion of poster.
Location
Delhi, Delhi
Preferred solution
Full refund

Incorrect charges

I've called three times about an order that was missing an entire entree. I was not given a replacement nor a refund. It's been weeks now and they STILL haven't refunded me for that meal. Absolutely ridiculous!
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ID
#3956512 Review #3956512 is a subjective opinion of poster.
Location
Boise, Idaho

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New Reviewer

Drivers not coming for ride

Uber - Drivers not coming for ride
Uber - Drivers not coming for ride
Respect Uber I am writing this mail with great disappointment. My name is Donald davis . I had installed this for the first time and had a very bad experience. I got the call booked . But the driver is telling me to cancel the ride. Its 2.00 clock am .I dont have any other go ..great disappointment with Uber..please dont allow these kind of drivers to work with such a great company . Please do the needful and I need a better solution for this .I am not gonna cancel .if I cancel my money will be deducted. Expecting a pleasant reply from you or a call back Thank you
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ID
#3943332 Review #3943332 is a subjective opinion of poster.
Location
Mangalore, Karnataka

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New Reviewer

Request for refund

Palak paneer was very bitter inedible and mozzarella naan bread was burned black inedible Id like a refund for these please
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ID
#3939476 Review #3939476 is a subjective opinion of poster.
Location
Winnipeg, Manitoba
Pros
  • Quick good promos
Cons
  • Hard to get help on refund
Loss
$16
Preferred solution
Partial refund as the butter chicken was good as usual
New Reviewer

Overcharged on September 3rd 2022

Uber - Overcharged on September 3rd 2022
Uber - Overcharged on September 3rd 2022
Uber - Overcharged on September 3rd 2022
Uber - Overcharged on September 3rd 2022
Uber - Overcharged on September 3rd 2022
My ride was 9.56. I was charged $56.95. Then today they returned the money to the incorrect account. Not the card I paid with. I'm in great need of that money. -thank you. William J Thrower
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ID
#3918870 Review #3918870 is a subjective opinion of poster.
Pros
  • Convenient
  • Convenience
Cons
  • And both refunds have gone towrong account not the card i use
  • I have been overcharged twice
Loss
$50
Preferred solution
Full refund

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New Reviewer

Not satisfied

Took my money and never showed up and never called like they say it was a no show done with no type of contact to reach the customer no fashion way

User's recommendation: Be careful.

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1 comment
#2243331

It’s frustrating and it agree not support from Uber

ID
#3911329 Review #3911329 is a subjective opinion of poster.
Location
Atlanta, Georgia

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Verified Reviewer
New Reviewer

Phone number verify not working

Got no help Dfyhjkkhgrrvbjkkhgfescvbjkngfedcvxsgjkbgrdjkkbgfhjjffdvvjg Hgghhikkufydtxrxrxyvuvibkbkvjchxyxtxuvivkbkbivjvjcjv

User's recommendation: Good luck. You will need it.

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ID
#3907046 Review #3907046 is a subjective opinion of poster.
Preferred solution
A verified phone number. Does not work correctly

Cause it was taking 10 dollars from my accounts while i never knew i have uber one! I was paying 2 times, both uber one and delivery!

I really don't know why my uber one is subscribed! I really like to have the money back cause i was paying for my food delivery and also subscription!
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ID
#3896442 Review #3896442 is a subjective opinion of poster.
Location
Rancho Palos Verdes, California

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New Reviewer

Pending ride amt

I am in Pune, yesterday am booking bike for courier service. somwar peth to baner. and ride amt 125.99/- and i am paid to Shabaz Shaikh gpay. but he never complete payment prosess to uber app. thats why show me to app pending amt.
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ID
#3894031 Review #3894031 is a subjective opinion of poster.
Location
Pune, Maharashtra
Loss
$126
Preferred solution
Full refund

To pick up phone found

Uber website - customer service stinks. I left on home in Uber car. The drive was great! It was trying to do o everything on line. I must of tried to get information for Lost and Found. I wasted 2 hours trying to get info. It was the driver who helped me. Your drivers are great, your website stinks and not user friendly.

User's recommendation: Don't forget anything in the driver car.

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1 comment
#2241033

Your attitude stinks. Be more careful with your stuff and you won't have an issue.

ID
#3893591 Review #3893591 is a subjective opinion of poster.
Location
Rancho Cordova, California

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Verified Reviewer
New Reviewer

Charged when driver canceled

I ordered the taxi to go to Newark Airport. When App said it was there, I didn't see any taxi and the driver cancelled. Of course, I was charged for service.

User's recommendation: Make sure you don't reserve the taxi the evening before you leave.

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ID
#3893324 Review #3893324 is a subjective opinion of poster.
Location
Brooklyn, New York

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