Uber Reviews and Complaints | Rating: 2/5 @ Pissed Consumer

New Reviewer

Jun 24, 2022 Marc G Kgb

Re-Occurring Bill

1.6

I have been getting a re-occurring change from your company for the past year on the 16th of each month. I would like to be reimbursed for $299.98 for the $24.99 re-occurring change. Feel free to contact me at 914-786-**** or via email at gravesmarc50@***.com if you have any questions. Feel free to send a check to my home address at 501 Astor Street, Norristown, Pa 19401 Attn: Marc Graves. Marc Graves

User's recommendation: I would not use Ubers services every again. They make is too difficult to resolve issue and they rather don't want to hear from their customers.

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#3702139

Location

Orangeville, Pennsylvania

Cons

Customer service is none existing

Loss

$300

Preferred solution

Full refund

New Reviewer

Jun 20, 2022 Jesus R Gdx

Driver never showed up

2.3

Contacted Fahad at 5:35 pm, my destination was like 15 minutes away waited for 45 minutes, he never showed up, or texted or call, I was not able to pick up my car from the Tesla repair shop, and I will not be able to use the Uber voucher they gave me anymore, this Fahad person is very unprofessional, Jesus Rivera

User's recommendation: Avoid Ahad.

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#3690698

Location

Yorba Linda, California

Cons

Hard to talk to anyone in customer service
No customer service
Bad drivers

Loss

$6200

Preferred solution

Deliver product or service ordered

New Reviewer

Jun 20, 2022 Diana K Vnr

Accident while Riding

2.0

6-16-2021 Was picked up at 1:18 pm. Did the driver ever report an accident? He rear-ended a White SUV. The driver's name was Christhian...spoke very little English. He chased down the SUV and they talked, exchanged insurance info. He asked us a couple times if we were...

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#3689323

Location

Washington, District Of Columbia

Pros

Had no issue til now

Cons

Horrible customer service
Dangerous

Preferred solution

Let the company propose a solution

New Reviewer

Jun 20, 2022 Remy L Vnk

Trying to change email and can’t do it

1.6

Unable to change email address; unable to log in; always go back to my old hacked email address; so to log in is difficult

User's recommendation: Better customer service.

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#3688448

Location

Westfield, New Jersey

Preferred solution

To be able to sign in

New Reviewer

Jun 19, 2022 Mae A Orw

Ordered 1 Uber you sent 2 and made me pay for cancellation

2.0

This is not the first time you do this to me, reserving an Uber at night and receiving 2 the next day one 1 go with the next gets cancelled and I have to pay. The first time I did, because I did not receive any information or see my reserved ride, and I cancelled the...

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#3685805

Location

Portland, Oregon

Preferred solution

Full refund

New Reviewer

Jun 14, 2022 Joy P Ntj

About an email Uber sent me

2.4

I constantly receive email promotions from Uber and none of them ever work! And it is impossible to contact them for help! Do not trust their promotions! Makes me unhappy!

User's recommendation: Do not trust their promotions!

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#3670957

Location

Bremerton, Washington

New Reviewer

Jun 14, 2022 Lance P Bpl

No Phone number - Chat sez THEY will e-mail... still got nothing

2.1

I need a return trip from the Hollywood Bowl, after the Andrea Boceli show (6/16 around 10PM) but NO ride is available... according to the mobile site. Tried to book a ride and it came back NOW... so I cancelled (so far... without penalty... stay tuned)... Called the driver to cancel! within 5 minutes of making reservation... The Mobile App, the Website, and the web (Search Engines) do not have a number that works. There is no number on the mobile app or the website... and the WEB gives a number that is disconnected... HOW DO I MAKE A RETURN TRIP RESERVATION???

User's recommendation: BE CAREFUL.

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#3670506

Location

Reseda, California

Pros

Affordable ride share service

Cons

No live customer service
Hard to reach or talk to someone

Preferred solution

Let the company propose a solution

Jun 06, 2022 PissedConsumer3644196 of Millington, NJ

Was charged three times for the same route - newark airport to Earren

2.1

5/17 was charged $57 from warren nj to Newark airoort 5/29 was charged almost three times from Newark airport to Warren Nj

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#3644196

Location

Millington, New Jersey

Preferred solution

Full refund

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Jun 06, 2022 PissedConsumer3642991 of Chilcoot, CA

Need Verification code to sign in. Not showing on my aol nor spam nor junk. Tried many timrs

1.7

I have tried several times to get Uber in different cities . I used to have no problem . Now , I get the verification code on my cell but when they send the password to my registered email , there is NOTHING in my mail nor junk . Just pathetic ! How can this be fixed ? My email is correct . Thank you

User's recommendation: COMPLAIN . LYFT IS MUCH BETTER AND FASTER AND EASY.

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#3642991

Location

Chilcoot, California

New Reviewer

Jun 03, 2022 Jaiven Hwr

No one showed up for my ride

2.3

I cant get a number to call and no one picked me up! And I ordered the Uber since last night! So they made me late to work!

User's recommendation: Try Lyft.

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#3634836

Location

Livermore, California

New Reviewer

Jun 01, 2022 Daniel L Voi

Booked at 1 rate charged 2times after I was dropped off

1.8

Applied a promo code gave me 50 percent off after I was dropped off the fair increased $4then overnight increased $2.49 I tried support but they were zero help you can't even talk to them everything is automated. Will not use Uber again, There are so many others to use that do not bait and switch ..

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#3630188

Location

San Marcos, Texas

Loss

Preferred solution

Price reduction

New Reviewer

May 28, 2022 Robert L Zsm

Got hurt inside Uber vehicle

2.0

Go hurt while inside Uber vehicle Waiting to talk with an Uber customer service hope this gets resolved in a timely manner

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#3617022

Location

Bartlett, Illinois

Cons

And uber needs to make it easy to contact them
I got hurt while inside uber vehicle
Customer service is non-existent

Preferred solution

Let the company propose a solution

May 26, 2022 PissedConsumer3610780 of The Bronx, NY

I never road with this driver

2.1

Someone else took this vehicle after previous explaining that someone acted on my behalf . Thereafter, no response I should be given an opportunity to defend my account to treat the issue fairly and equally which I believe Im not getting in case when its actively suspended or limited.

User's recommendation: Do not think that other drivers will be honor of the ride to places.

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#3610780

Location

The Bronx, New York

New Reviewer

May 25, 2022 Carlos C Cwr

Iam call cause I got charge 2 times this morning $ 19.91 the first Uber driver didn't show up and I still got charge for the trip to 1000 west Carson st

2.3

I would like to get me refund from the first uber trip that didn't showed up and I requested the 2 Uber and the 2 Uber showed up the first Uber didn't showed up saying it was on it's way to 1000 west Carson st and it was a lie I will need my refund from the first Uber that didn't showed up it's really bad for the customer thanks

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#3608878

Location

Phoenix, Arizona

Preferred solution

Full refund

May 23, 2022 PissedConsumer3602852 of Salt Lake City, UT

Terrible customer service and billing

1.9

My bank account had 22 unauthorized charges from Uber.helper! It cost me over $250. I tried getting a hold of them for a day, then they would send one response each day, until they quit responding because I wanted a refund. Horrible customer service, and ridiculous that they would charge me for nothing.

User's recommendation: Don’t keep your card on file.

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#3602852

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Uber
Reviews and Complaints

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Rating Details

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Uber Reviews

Re-Occurring Bill

Driver never showed up

Accident while Riding

Trying to change email and can’t do it

Ordered 1 Uber you sent 2 and made me pay for cancellation

About an email Uber sent me

No Phone number - Chat sez THEY will e-mail... still got nothing

Was charged three times for the same route - newark airport to Earren

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Fashion Nova

Need Verification code to sign in. Not showing on my aol nor spam nor junk. Tried many timrs

No one showed up for my ride

Booked at 1 rate charged 2times after I was dropped off

Got hurt inside Uber vehicle

I never road with this driver

Iam call cause I got charge 2 times this morning $ 19.91 the first Uber driver didn't show up and I still got charge for the trip to 1000 west Carson st

Terrible customer service and billing

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Price Affordability	2/5
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Value for money	2/5