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Yes someone stole my account with my debit card and had three rides with Uber. I would like it to be investigated my name is kristopher white thats kristopher with a K you can reach me at 813-468-****
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#2178833

Hi Kristopher, The same thing happened to me twice within a months time on 2 different debit cards. I do not have an acct with Uber nor have I ever used Uber.

The 1st time was 3-2-22, I first contacted my bank. They canceled my card issued me a new one also gave me copy of charges, amount. Date & time. I then emailed Uber got a rep named Sumit K.

She asked me for the 3 amounts,date & first 6 & last 4 # of my card.and screenshot of charges on bank statement. I sent all of the above. Sumit got back to me very quickly inform me that the first name of the person that used my card was Jaquita & charges were for Uber in California, I live in Missouri. The 3 charges were refunded back to me from Uber within 24 hours.

Now another later on 4-28 & 29, 3 more charges show up on my acct. Now mind you this is a completely different debit acct #. So I contact my bank cancel that card get new one & all info. I then send Uber an email to same one I sent to before & I get an email back that they are no longer responding to that email that I have to send thru my Uber app, which I do not have.

So I went to help section on their website got an email, sent them all the info for the 3 charges plus screenshot. I received at least 6 different email from different reps each time saying they need this or that. They kept requesting the same info saying when they received the info they would be able to help me. I sent them the info they requested on all 6 emails.

They then tell me that they have check all their accts & can't find the charges & that I should contact my bank, which I did. They said that 2 of the charges were still pending & that Uber probably had not received yet but that 1 of the charges had definitely gone thru & they should show that they had received it. So I emailed Uber with this info & they never responded back. So I sent them another email stating that I wanted to SPEAK to a supervisor, either have one call me or give me a ,# that I could call them.

Never heard back. So I checked my bank statement today & the 2 pending charges had now gone thru. So instead of emailing, I filled out form that is on their help section on website. I get email back asking for all the same info I had already sent them at least 6-7 times.

So then I get email that this has been sent on to a department that handles these things. Pretty soon I get another email again asking me for all the info that had been sent several times before but I sent all info again. Then I receive an email telling me they can't locate charges. 1st I want to know how they getting my info 2 different accts.

2. Why can't they locate charges, they did have problem a month earlier even gave me 1st name of person that used it. 3. Why if somebody has my card info that Uber is the only place it was use both time & 3 charges each time.

And if they can tell me the first name of person who is using it then they should have more of that person's info, why don't they turn it over to the authorities for stealing someone's debit card & using it.

This isn't over, I have found a # that hopefully I can talk to a real person & get to bottom of this. Wish me luck

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Featured
ID
#2441909 Review #2441909 is a subjective opinion of poster.
Location
Land O Lakes, Florida
Preferred solution
Someone stole my debit card account number and had three rides with Uber
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New Reviewer
Uber - Account Suspended, Money Kept & Zero Regard.
Uber - Account Suspended, Money Kept & Zero Regard.
Uber - Account Suspended, Money Kept & Zero Regard.
Uber - Account Suspended, Money Kept & Zero Regard.
Uber - Account Suspended, Money Kept & Zero Regard.
Uber - Account Suspended, Money Kept & Zero Regard.
I have been using Uber for several months &;;;;;;managed to reach Platinum level..close to Diamond. After an app update I started getting an error saying my payment methods weren't valid & I went through the back and forth protocol of...
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4 comments
#2181379

Damn! Bogus AF!

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ID
#1930565 Review #1930565 is a subjective opinion of poster.
Location
Atlanta, Georgia
Product
Uber Mobile Application
New Reviewer

Need help with the account

Uber - Need help with the account
Need help with cash out after I can login back in with my new email and phone number thanks I would like to get back to work!
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ID
#3703405 Review #3703405 is a subjective opinion of poster.
Location
Atlanta, Georgia

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Verified Reviewer
New Reviewer

Resolved: Overcharged

Update by user Jun 25, 2022

Company fixed the issue and I have been provided with partial refund.

Original review posted by user Jun 25, 2022
Uber charged me ,$6,22 For allegedly making the driver wait 5 minutes I'm not showing. This is totally incorrect. . I was watching for the driver and even send him a note telling him what I was wearing...not impressed with my first uber experience... not happy at all... no reason to use uber again
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Resolved
ID
#3703368 Review #3703368 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Loss
$6
Preferred solution
Full refund

Account Blocked

My account is blocked, and I don't know the reason for account Block. I have tried to contact the Uber through many sources like mail and even tried to make a call, but there was no reply for the side of Uber, neither was my issue solved. I would request to please solve my issue. Thank You
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ID
#3703144 Review #3703144 is a subjective opinion of poster.
Location
Bengaluru, Karnataka
New Reviewer

I was charged 4 times

I made one transaction today and my banks fraud protection dept called me to inform me that I was charged 4 times different amounts
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ID
#3702889 Review #3702889 is a subjective opinion of poster.
Location
Beverly, Massachusetts
New Reviewer

Terrible terrible

I rented a car through their website as a customer. Nowhere on their website does it say you would need a credit card when picking up the rental. I was not able to pick up the rental car that I pre-paid for and when I asked for a refund was told it goes against their policies. Never ever ever will I ever use Uber on any level again

User's recommendation: Run!!!

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ID
#3702758 Review #3702758 is a subjective opinion of poster.
Location
Redmond, Washington

Driving location

My address is now 171 Wallace Blvd Apt J5, Clarksville TN 37042 but Im still getting the notifications to drive in Toledo Ohio. I changed my address to Tennessee and did a new background check, why are my emails and offers still for Toledo ohio
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ID
#3702478 Review #3702478 is a subjective opinion of poster.
Location
Clarksville, Tennessee
New Reviewer

Bad behaviour of my driver

My driver picked me up and i asked him to make a stop along the way. He yelled at me and said he wasn't moving until i chose to add a stop. Then he yelled at me about how he gets paid! I want my money back. I had him just drop me off and i called another uber!
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ID
#3702390 Review #3702390 is a subjective opinion of poster.
Location
Detroit, Michigan
Cons
  • No customer service available
Preferred solution
Full refund
New Reviewer

To talk to someone about my account

I signed up for Uber drive my background check has not came back it's been over 2 months the last time I checked it was saying that I had multiple complaints against me and I have never driven for y'all for Uber doordash or any of those driving places so I'm trying to find out why is my background check taking so long
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ID
#3702274 Review #3702274 is a subjective opinion of poster.
Location
Tampa, Florida
Cons
  • Your dealing with issues
Preferred solution
A call back

I still have not received my refund for the driver canceling the ride

I ordered a Uber and I paid for it via card. It said that the driver was on his way then he suddenly canceled and kept 5.54 of my money for cancellation fee which I didnt cancel he did and kept close to $30.00 that they promised they would refund but didnt
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ID
#3702159 Review #3702159 is a subjective opinion of poster.
Location
Rockwall, Texas

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Verified Reviewer
New Reviewer

Re-Occurring Bill

I have been getting a re-occurring change from your company for the past year on the 16th of each month. I would like to be reimbursed for $299.98 for the $24.99 re-occurring change. Feel free to contact me at 914-786-**** or via email at gravesmarc50@***.com if you have any questions. Feel free to send a check to my home address at 501 Astor Street, Norristown, Pa 19401 Attn: Marc Graves. Marc Graves

User's recommendation: I would not use Ubers services every again. They make is too difficult to resolve issue and they rather don't want to hear from their customers.

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ID
#3702139 Review #3702139 is a subjective opinion of poster.
Location
Orangeville, Pennsylvania
Cons
  • Customer service is none existing
Loss
$300
Preferred solution
Full refund

To know about my ride

I want to hire uber cab for 4 -5 persons from Santoshnagar to Rajiv Gandhi International Airport. I want to know about it. Details
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ID
#3702025 Review #3702025 is a subjective opinion of poster.
Location
Hyderabad, Telangana

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Verified Reviewer
New Reviewer

Rider

I was given a ride from the Denver Airport to my Hotel on June 6, 2022. I did not order the ride, the driver was there waiting at the uber pick-up location at the airport. I paid her through Venmo, but the proof of this transaction is not adequate for reimbursement from my employer. I was wondering if it was possible to get a proof of employment from you for the driver Toyin Ojowa.
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ID
#3701804 Review #3701804 is a subjective opinion of poster.
Location
Plummer, Idaho
Preferred solution
recite/proof of employment

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

And item was stolen from me

One of the drivers stole a tool from me when I was servicing her car tire and she had a real nasty attitude
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ID
#3701768 Review #3701768 is a subjective opinion of poster.
Location
Chicago, Illinois
New Reviewer

Lost my item in auto

Uber - Lost my item in auto
Uber - Lost my item in auto
I am from Jaipur. I booked uber auto at afternoon for going to aakash institute rajapark but when I arrived I remember that I lost my umbrella in auto. And after 5 min I call back to the driver but he can't answer the call. Umbrella colour is black. Driver name is Mohd Naim.
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ID
#3701503 Review #3701503 is a subjective opinion of poster.
Location
Jaipur, Rajasthan
Cons
  • Needs better customer service
Preferred solution
Let the company propose a solution

2 drivers refused to go for ride

All uber drivers deny for ride which is v pain ful for those people who r senior citizens, patients plz try to refind ur drivers
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ID
#3701138 Review #3701138 is a subjective opinion of poster.
Location
Noida, Uttar Pradesh

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