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Uber 23215

Updated on 03/25/2023

Unclaimed

Uber Reviews

7794 rated reviews Satisfaction analysis

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9.3M CLAIMED LOSSES

23.2K TOTAL REVIEWS

1.1M PAGE VIEWS

106 ISSUES RESOLVED

Uber Overview

Uber has 1.7 star rating based on 7793 customer reviews and ranks 105 of 456 among companies in Auto category. Consumers are mostly dissatisfied.
Rating Distribution
Pros: Have been good in the past, Convenient, Need call back.
Cons: No customer service, Not able to speak with somebody, Customer service is non-existent.
Recent recommendations regarding this business are as follows: "Do not use UBER EATS DRIVERS this is the second driver doing something stupid like this in 2 weeks at our hotel.", "Do not order from UBER EATS", "Call it I’m as soon as it happens or you won’t get your money back I’ve called this in multiple times", "don't have one", "Stay away".

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Uber Net Promoter Score (NPS)

-69 low NPS

-100 100

11% Promoters
10% Passives
80% Detractors

Uber's estimated NPS of -69 considered to be low. 11% of users would likely recommend Uber to a friend or colleague.

Customer Satisfaction

Contact Information

Website:

www.uber.com

Mailing Address:

1455 Market St., Ste 400, 4th Fl.

San Francisco, California 94103

United States

Phone:

(800) 353-8237

Contact Uber Customer Service

Top Uber Reviews

Positive Review

"I purchased a 25 dollars Amazon gift card. And my girlfriend tried to use it and it's empty no money"

Mar 23, 2023

I purchased a Amazon gift card for 25 dollars and my girlfriend tried to use it and it comes up empty no money

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Critical Review

"Charged for ride when was supposed to be free"

Mar 25, 2023

Took Uber for first time promotion said sign up free first time use but was absolutely charged for my first time use and don't think I'll use their service...

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Uber FAQs

Winnie Murugi

PissedConsumer Reporter

Uber is a US-based technology company that specializes in ride-hailing, food delivery, and freight transportation. Founded in 2009, Uber is now available in more than 60 countries worldwide.

How does Uber work?

Uber is a mobile app designed to connect drivers and riders. The application allows users to request a ride. When the request is accepted, the app shows the estimated time of arrival, vehicle type, and driver data. The rate is calculated automatically based on traffic, destination, availability of cars, etc.

How much is an Uber ride?

As stated on the Uber Help page, there are 2 variants for calculating fares: upfront and classic. The first one is a dynamic calculation that is based on demand, distance, traffic, and surge. Classic fare calculation is made on the basis of time, distance, and the base fare.

How to cancel a scheduled Uber ride?

According to Uber Help, a trip cancellation can be done any time by clicking “Cancel” on the trip page. A fee can be charged for cancellations being done after the driver’s acceptance.

How to delete an Uber account?

An Uber account can be deleted on the web and from the app. For both options, identity verification is required. To delete the account from the app, you should tap ‘Delete Account’ on the Privacy Setting tab. The Settings can be reached from the menu at the top left of the app.

All Uber Questions