New Reviewer

Someone use my debit card three times without my authorization with Uber

Explore video interviews
Yes someone stole my account with my debit card and had three rides with Uber. I would like it to be investigated my name is kristopher white thats kristopher with a K you can reach me at 813-468-****
View full review
View full review
3 comments
#2178833

Hi Kristopher, The same thing happened to me twice within a months time on 2 different debit cards. I do not have an acct with Uber nor have I ever used Uber.

The 1st time was 3-2-22, I first contacted my bank. They canceled my card issued me a new one also gave me copy of charges, amount. Date & time. I then emailed Uber got a rep named Sumit K.

She asked me for the 3 amounts,date & first 6 & last 4 # of my card.and screenshot of charges on bank statement. I sent all of the above. Sumit got back to me very quickly inform me that the first name of the person that used my card was Jaquita & charges were for Uber in California, I live in Missouri. The 3 charges were refunded back to me from Uber within 24 hours.

Now another later on 4-28 & 29, 3 more charges show up on my acct. Now mind you this is a completely different debit acct #. So I contact my bank cancel that card get new one & all info. I then send Uber an email to same one I sent to before & I get an email back that they are no longer responding to that email that I have to send thru my Uber app, which I do not have.

So I went to help section on their website got an email, sent them all the info for the 3 charges plus screenshot. I received at least 6 different email from different reps each time saying they need this or that. They kept requesting the same info saying when they received the info they would be able to help me. I sent them the info they requested on all 6 emails.

They then tell me that they have check all their accts & can't find the charges & that I should contact my bank, which I did. They said that 2 of the charges were still pending & that Uber probably had not received yet but that 1 of the charges had definitely gone thru & they should show that they had received it. So I emailed Uber with this info & they never responded back. So I sent them another email stating that I wanted to SPEAK to a supervisor, either have one call me or give me a ,# that I could call them.

Never heard back. So I checked my bank statement today & the 2 pending charges had now gone thru. So instead of emailing, I filled out form that is on their help section on website. I get email back asking for all the same info I had already sent them at least 6-7 times.

So then I get email that this has been sent on to a department that handles these things. Pretty soon I get another email again asking me for all the info that had been sent several times before but I sent all info again. Then I receive an email telling me they can't locate charges. 1st I want to know how they getting my info 2 different accts.

2. Why can't they locate charges, they did have problem a month earlier even gave me 1st name of person that used it. 3. Why if somebody has my card info that Uber is the only place it was use both time & 3 charges each time.

And if they can tell me the first name of person who is using it then they should have more of that person's info, why don't they turn it over to the authorities for stealing someone's debit card & using it.

This isn't over, I have found a # that hopefully I can talk to a real person & get to bottom of this. Wish me luck

View more comments
Featured
ID
#2441909 Review #2441909 is a subjective opinion of poster.
Location
Land O Lakes, Florida
Preferred solution
Someone stole my debit card account number and had three rides with Uber
Most helpful review

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Account Suspended, Money Kept & Zero Regard.

Uber - Account Suspended, Money Kept & Zero Regard.
Uber - Account Suspended, Money Kept & Zero Regard.
Uber - Account Suspended, Money Kept & Zero Regard.
Uber - Account Suspended, Money Kept & Zero Regard.
Uber - Account Suspended, Money Kept & Zero Regard.
Uber - Account Suspended, Money Kept & Zero Regard.
I have been using Uber for several months &;;;;;;managed to reach Platinum level..close to Diamond. After an app update I started getting an error saying my payment methods weren't valid & I went through the back and forth protocol of...
View full review
View full review
4 comments
#2181379

Damn! Bogus AF!

View more comments
ID
#1930565 Review #1930565 is a subjective opinion of poster.
Location
Atlanta, Georgia
Product
Uber Mobile Application

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Driver asked for more money and made a fake complaint about me

Driver was asking for more money when I denied then he made a complaint about me that I paid less but I paid him 560 in cash which was my actual fare for my ride. My fare for delhi airport to canal colony okhla was 556 only but he was asking for 1200 something.please do something as I paid full but still he complained about me that I paid only 200 something and 300 something I have to pay.. seriously? Why would I pay now..is this your service..I am not gonna pay anything because it is a matter of fraudulent.do something
View full review
ID
#3842863 Review #3842863 is a subjective opinion of poster.
Location
New Delhi, National Capital Territory Of Delhi
Cons
  • Uber customer service is terrible
  • Fraudulent charges on my card
Preferred solution
Let the company propose a solution
New Reviewer

Fare taken tremendously high. I

Uber - Fare taken tremendously high. I
Initial show less fare but at the time drop fare taken too much high. Also customer support not getting. Customer care number not available in apps.
View full review
ID
#3842304 Review #3842304 is a subjective opinion of poster.
Location
Mumbai, Maharashtra
Preferred solution
Price reduction

Check to how Uber can better help me to recover my account

I have an active account but I can not access to it because I no longer have access to my old Gmail and old phone number attached to my active Uber account .old Gmail: nchobassa62@***.com/old phone number: 323 955 ****
View full review
ID
#3842133 Review #3842133 is a subjective opinion of poster.
Location
Los Angeles, California

Worried

Need to speak to alive person or char even to edit the ride and to check on availability at certain time. Not in the ap
View full review
ID
#3841545 Review #3841545 is a subjective opinion of poster.
Location
Englewood, Florida
New Reviewer

Unknown charge

I need someone to email me cause I can't find a number to call you guys, it's in st Francesco I live in lake Elsinore, CA
View full review
ID
#3841469 Review #3841469 is a subjective opinion of poster.
Location
Lake Elsinore, California
Preferred solution
Full refund

Update account

I have my Uber account under My email: nchobassa62@***.com And Tel: 323 955 **** But the issue is my telephone number has been deactivated when I was in Europe for more than 3 months and I can no longer access to my Gmail account in order to login into my Uber account. So I freshly applied with a new telephone number:323855**** and a new Gmail: nchobassa89@***.com in order to access to my account,then update my informations in my profile and start working with Uber. When I was trying with new personal informations, the account remains blocked. How can you help me to solve this situation?
View full review
ID
#3841158 Review #3841158 is a subjective opinion of poster.
Location
Los Angeles, California

I was charged $43 for a ride I do daily to work for approx $10

Uber - I was charged $43 for a ride I do daily to work for approx $10
I was overcharged I have used Uber for work at least twelve times in the morning for work how did I get a $43 dollar charge for a $10 ride
View full review
ID
#3841054 Review #3841054 is a subjective opinion of poster.
Location
Charlotte, North Carolina
New Reviewer

We were a passenger of Uber and they were in a accident

Complaint is Uber never responded to calls or comments made through Uber App. We are seeking legal advice.
View full review
1 comment
#2232072

You need to be arrested for scamming.

ID
#3841024 Review #3841024 is a subjective opinion of poster.
Location
Fresno, California
Cons
  • Unable to reach a person to help
Loss
$1800
Preferred solution
Compensation for ruing my vacation I spent it in the hospital due to the accident

Giving a helping hand

Your customer service is absolutely atrocious & I would rather walk or call a taxi. No call back & this incident occurred a week ago? Unbelievable how unprofessional you are. Kick rocks, pound sand with your horrible service.
View full review
ID
#3840954 Review #3840954 is a subjective opinion of poster.
Location
Los Angeles, California

We tried to contact UBER numerous times!Ever!!there was a customer servuce number NEVER worked!!!

We tried to contact cust serv but would never connect!never worked!! We were trying to update our credit card as we hadnt used UBER for a while!! No luck!! We eventually used cabs! This is very frustrating, obv!!
View full review
ID
#3840908 Review #3840908 is a subjective opinion of poster.
Location
Aspen, Colorado

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Gift card issue

I scheduled a ride for today using my gift card and now I received notification that it was cancelled due to not enough funds
View full review
ID
#3840728 Review #3840728 is a subjective opinion of poster.
Location
Bettendorf, Iowa
Cons
  • This is the contrary back my money
Loss
$12
Preferred solution
Full refund
New Reviewer

To dispute a charge

I had been repeating my trip problem. Can I talk to a real person to listen to my problem? Please be considerate.
View full review
ID
#3840566 Review #3840566 is a subjective opinion of poster.
Location
Boston, Massachusetts
Loss
$25
Preferred solution
My usual fare was only $10.59 but this trip the amount that appears was $35.90. I didnt have any choice but still book it thinking I can just ask for a refund of the excess of $10.59. I panicked since there are 2 more stops to get off. A refund of $25.31

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I was charged 3 times for the same ride on 8/10/22 8/10/22,

Hope to get refund for this thanks Never had it happen before have this matter would be resolved soon as possible Thanks
View full review
ID
#3840298 Review #3840298 is a subjective opinion of poster.
Location
Spring Hill, Florida
Loss
$113
Preferred solution
Full refund
New Reviewer

Double payment by

Cash and debited from my Paytm account. Your Driver Bijendra Singh also demanded toll charges at New Delhi Railway station.
View full review
ID
#3840089 Review #3840089 is a subjective opinion of poster.
Location
New Delhi, Delhi
Preferred solution
Full refund
New Reviewer

Double payment

Your Uber driver Bijendra Singh told me about toll tax to pay at New Delhi Railway station and taken cash from me 290/-. But after some time I found that amount already deducted from my Paytm account. Hence you are requested to refund me the amount debited from my Paytm account. Thanks for early action from your end.
View full review
ID
#3840068 Review #3840068 is a subjective opinion of poster.
Location
New Delhi, National Capital Territory Of Delhi
Preferred solution
Full refund

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article