UBER Reviews and Complaints
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1
ISSUE RESOLVED
178
TOTAL REVIEWS
$33.3K
CLAIMED LOSSES
$725
AVG LOSS
8.5K
PAGE VIEWS
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Cons
- Uber deceiving practice with customers
- Uber
- No customer service
Pros
- Convenience of uber
- I use to love my uber drivers before this
- Have been good in the past
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- Latest review first
- Most helpful reviews first
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Most Helpful
What happened to the humans who used to work at Uber Support?
Someone hacked into my Uber account and swiped $475 from my bank account into Uber cash. They used some of it for UberEats and Uber rides over the weekend. I reported it to Uber Support and was told I would be refunded. I got only $225 back. I tried for days to get someone to understand that that wasn't all that was due to me. They consistently closed the issue without resolution. They don't even take the time to read what you said previously before they respond. It's extremely frustrating. Eventually they closed my account altogether stating that I somehow violated the terms and conditions. They refuse to explain to me what I did, they refuse to refund my money and now the refuse to respond to me at all. VERY unethical and illegal company.
1 comment
Review
Service
Uber Customer Care
Cons
- Uber deceiving practice with customers
- Refusal to read my requests and respond appropriately
- Lack of care from customer support
Reason of review
Poor customer service
Loss
$475
Preferred solution
Full refund
Tags
UBER - Unknown payment
There two purchase payments on my card. I didnt even get a trip i needed so i still got charged twice.
Review
Product
Uber Debit Card
Reason of review
Problems with payment
Loss
$18
Preferred solution
Full refund
UBER - Charged for a ride i didn’t take
I was cgarges for a ride that i didnt request and i dont even have the uber app on my phone. I want ny money to be refunded please it was 23.25
Review
Pros
- Angry
Cons
- Lack of care from customer support
Reason of review
Charged for a ride I did not request
Loss
$23
Preferred solution
Full refund
Tags
UBER - A better way to contact driver for lost item
Your endless loop function to try and contract a driver SUCKS.
Review
Cons
- Total lack of customer servicenot user friendly
UBER - Can’t login email hacked number changed
Need to login in my existing account Don’t know email since an employee signed up and not sure what email they used
Review
UBER - Took money from my account
70 dollars was takin out my account that’s not shown on my ride but in my bank account y
Review
Product
Uber Account
Pros
- Convenience of uber
Cons
- False advertisement
- Unprofessional driver
- No customer service
Reason of review
Bad quality
Loss
$85
Preferred solution
Full refund
Tags
UBER - Charged too much
I was charged for the full amount but ended up cancelling. Instead of the cancellation fee you charged me the full ride amount. I want my money back.
Review
Reason of review
Poor customer service
Loss
$21
Preferred solution
Full refund
Do not call Uber to take you anywhere they’re will cancel on you and still your money they’re a bunch of mother *** thieves
Uber driver are thieves The app said that your Uber ride gonna be arrive in 1 minuets but suddenly you’ll get a notification saying that your Uber ride been cancelled They did it to 4 times and charges my card I want my *** money back I’ve seen you guys doing in front of me I’ have proof
Review
Pros
- Angry
- Have been good in the past
- I use to love my uber drivers before this
Cons
- Never got picked up
- Bad time estimation
- There is no way to contact them even to report a sexual preditor
Reason of review
Poor customer service
Loss
$24
Preferred solution
Full refund
Tags
Uber drivers are thieves
That’s was the fourth time them *** do it to me I ordered the Uber ride waiting on them to show up and suddenly you got a notification that says your trip been canceled and they still charge your card. I work to *** hard for my money to have an idiot seating behind the wheel pushing a deny button and still get paid I have prouf off theme doing I want my money back or I’m gonna posted on social media
Review
Pros
- Angry
Cons
- Uber is absoutely no good to anyone
Reason of review
Poor customer service
Loss
$24
Preferred solution
Full refund
Tags
Very complicated company. They are hiding from costumers. I been searching for a phone number for UBER last 1 hour and cant find it
Very poor site options. Site has issues
Review
Pros
- Have been good in the past
Cons
- People with developmental disabilities
Reason of review
Poor customer service
Loss
$5
Preferred solution
Full refund
Tags
UBER - I was charged twice for a ride I didn’t take
On nov 8 I was waiting outside to take my 2weeks old daughter to a doctor appointment , that Chinese driver doesn’t speak or understand English got lost and had cancelled the ride twice on me and double charge me for a ride that I didn’t take . I had to cancel my daughter appointment for the following day
Review
Product
Uber Debit Card
Reason of review
Charge for a ride that I didn’t take
Loss
$20
Preferred solution
Full refund
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I have has exactly the same super bad experience! A hacked account and than freudlent trips and withdrawals from my account...
...and then a parody of support answers that show that they have no idea what they are doing!
This is of course deliberate and a strategy for private individuals who have been deceived not to be able to move on! /Benny