Uber Reviews
Uber FAQs
Uber is a US-based technology company that specializes in ride-hailing, food delivery, and freight transportation. Founded in 2009, Uber is now available in more than 60 countries worldwide.
How does Uber work?
Uber is a mobile app designed to connect drivers and riders. The application allows users to request a ride. When the request is accepted, the app shows the estimated time of arrival, vehicle type, and driver data. The rate is calculated automatically based on traffic, destination, availability of cars, etc.
How much is an Uber ride?
As stated on the Uber Help page, there are 2 variants for calculating fares: upfront and classic. The first one is a dynamic calculation that is based on demand, distance, traffic, and surge. Classic fare calculation is made on the basis of time, distance, and the base fare.
How to cancel a scheduled Uber ride?
According to Uber Help, a trip cancellation can be done any time by clicking “Cancel” on the trip page. A fee can be charged for cancellations being done after the driver’s acceptance.
How to delete an Uber account?
An Uber account can be deleted on the web and from the app. For both options, identity verification is required. To delete the account from the app, you should tap ‘Delete Account’ on the Privacy Setting tab. The Settings can be reached from the menu at the top left of the app.
Uber Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer
Need help with the account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerResolved: Overcharged
Company fixed the issue and I have been provided with partial refund.
Account Blocked
I was charged 4 times
Terrible terrible
User's recommendation: Run!!!
Driving location
Bad behaviour of my driver
- No customer service available
To talk to someone about my account
- Your dealing with issues
Companies Similar to Uber
Lyft
“i NEED this investigation urgently Brought to service I am 100% in full Compliance Fighting for my...“
Ola Cabs
“I am so much disappointed for OLA service, I have troubled with your team more then 15 days but my issue...“
Lazada Philippines
“I will cancel my order because i dont have some money to pay my order and i have some problem about my...“
Fashion Nova
“1. The company's customer service is lacking one major component; SERVICE. 2. They ask you to provide...“
I still have not received my refund for the driver canceling the ride
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerRe-Occurring Bill
User's recommendation: I would not use Ubers services every again. They make is too difficult to resolve issue and they rather don't want to hear from their customers.
- Customer service is none existing
To know about my ride
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerRider
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerAnd item was stolen from me
Lost my item in auto
- Needs better customer service
2 drivers refused to go for ride
Brands Related to Uber
Ubereats
“Just spoke to Starbucks in Bourbonnais, Illinois. They have no control over the zoning and delivery...“
Postmates
“A few days ago I ordered food from the Steak and Shake on Cherry Road in Rock Hill South Carolina...“
Careem
“Forgot my AirPods in the taxi on my ride home I left my AirPods case and one ear side earphone in the...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Hi Kristopher, The same thing happened to me twice within a months time on 2 different debit cards. I do not have an acct with Uber nor have I ever used Uber.
The 1st time was 3-2-22, I first contacted my bank. They canceled my card issued me a new one also gave me copy of charges, amount. Date & time. I then emailed Uber got a rep named Sumit K.
She asked me for the 3 amounts,date & first 6 & last 4 # of my card.and screenshot of charges on bank statement. I sent all of the above. Sumit got back to me very quickly inform me that the first name of the person that used my card was Jaquita & charges were for Uber in California, I live in Missouri. The 3 charges were refunded back to me from Uber within 24 hours.
Now another later on 4-28 & 29, 3 more charges show up on my acct. Now mind you this is a completely different debit acct #. So I contact my bank cancel that card get new one & all info. I then send Uber an email to same one I sent to before & I get an email back that they are no longer responding to that email that I have to send thru my Uber app, which I do not have.
So I went to help section on their website got an email, sent them all the info for the 3 charges plus screenshot. I received at least 6 different email from different reps each time saying they need this or that. They kept requesting the same info saying when they received the info they would be able to help me. I sent them the info they requested on all 6 emails.
They then tell me that they have check all their accts & can't find the charges & that I should contact my bank, which I did. They said that 2 of the charges were still pending & that Uber probably had not received yet but that 1 of the charges had definitely gone thru & they should show that they had received it. So I emailed Uber with this info & they never responded back. So I sent them another email stating that I wanted to SPEAK to a supervisor, either have one call me or give me a ,# that I could call them.
Never heard back. So I checked my bank statement today & the 2 pending charges had now gone thru. So instead of emailing, I filled out form that is on their help section on website. I get email back asking for all the same info I had already sent them at least 6-7 times.
So then I get email that this has been sent on to a department that handles these things. Pretty soon I get another email again asking me for all the info that had been sent several times before but I sent all info again. Then I receive an email telling me they can't locate charges. 1st I want to know how they getting my info 2 different accts.
2. Why can't they locate charges, they did have problem a month earlier even gave me 1st name of person that used it. 3. Why if somebody has my card info that Uber is the only place it was use both time & 3 charges each time.
And if they can tell me the first name of person who is using it then they should have more of that person's info, why don't they turn it over to the authorities for stealing someone's debit card & using it.
This isn't over, I have found a # that hopefully I can talk to a real person & get to bottom of this. Wish me luck