Uber Reviews
4M
CLAIMED LOSSES
12.5K
TOTAL REVIEWS
410K
PAGE VIEWS
40
ISSUES RESOLVED
Uber Reviews
New Reviewer
Someone use my debit card three times without my authorization with Uber
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Yes someone stole my account with my debit card and had three rides with Uber. I would like it to be investigated my name is kristopher white thats kristopher with a K you can reach me at 813-468-****
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ID
Location
Land O Lakes, Florida
Preferred solution
Someone stole my debit card account number and had three rides with Uber
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer
I have been using Uber for several months &;;;;;;managed to reach Platinum level..close to Diamond. After an app update I started getting an error saying my payment methods weren't valid & I went through the back and forth protocol of...
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ID
Location
Atlanta, Georgia
Product
Uber Mobile Application
No help at all
On the weekends yall need a customer service for the weekend problems I called n couldnt even get help
ID
Location
Chicago, Illinois
New Reviewer
To make a complain
On September 11th I called Uber, I canceled right away, Uber charged me the cancelation fee and they charged me for the ride which was $30. On Monday September 13th I called Uber after 40 minutes no one showed up the app was frozen. I decided to take the bus because I had to go to work. While on the bus a driver called me. I explained to him what happened. Uber charged me $17 .
User's recommendation: Don't trust Uber.
ID
Cons
- Was sent a customer number that had recording
- Different charges for the same route during the same times
- Hard to speak to a person
Loss
$47
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerComplain
Driver said did not need mask. He was waiting for someone that then canceled. I did not confirm my ride because I did not have 2 masks. He said driver will pick you up any way. I then booked a Uber he pull back around and was our driver. If he did not say it was find I would have not got in. Talk to him. Thank you, Racquel
ID
New Reviewer
Bill payment
I want to pay cash not on my card. I have a negative on my bank but I have cash. Can I pay with cash instead of putting it on my card?
ID
Preferred solution
Pay bill with cash
New Reviewer
Respond to hours of your menus no help. Need contact Uber agent Lalaine who emailed me Sept 15
Uber ph not avil. Help Uber has menus with no answers for my request to reconnect with Uber agent Lalaine
User's recommendation: Not use Uber. Cannot reach them over chargedd.
ID
Cons
- No direct contact
New Reviewer
Respond to hours of your menus no help. Need contact Uber agent Lalaine who emailed me Sept 15
Cannot contact Uber help. Just getting hours of menus. Uber agent Lalaine emailed me Sept 15. Need her to contact me. I just keep getting menus & Uber phone number that no longer avail.
ID
Cons
- Over charged
Preferred solution
Uber agent Lalaine to email me again or how email her. I've been at this all morning. No help.
New Reviewer
Displeased with service
Didnt get my order it was supposed to be here at 12:00 pm. Then it was 12:10-12:14,12:18. At 12:30,I received a message,that the order was here. I have contactless delivery,so I went down stairs to ge my order,and it was not there.???
ID
Preferred solution
Full refund
Refund
I canceled a ride and the full amount was still taken out of my account and it still hasnt been put back!
ID
Location
New York, New York
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I was in D.C getting out of the vehicle he proceeded to move towards after making a complete stop!!!
ID
Location
Richmond, Virginia
New Reviewer
My trip overcharged
I had trip to Maya puri to Indrapuram with option non cash payment system but driver charges me Rs.400.00 cash and trip charges Rs.597. Is already debited my Pytm wallet account .Kindly refund me Rs.400.in my Pytm wallet trip date is 25. 09.2021
ID
Location
Delhi, National Capital Territory Of Delhi
Loss
$5
Preferred solution
Full refund
New Reviewer
Insatisfecho con el trabajo de uner
porque no esta igual la aplicacion ? dura demasiado tiempo para darme carreras? ebdurado asta 30 min en linea y no cae nada
ID
Pros
- Bcvnk
Cons
- Want to talk to a real person
Preferred solution
Let the company propose a solution
New Reviewer
Someone is trying to Use my account and I want to cancel my account
Received a few messages saying someone was trying to use my account. I need my account to be canceled. Thank you
ID
Pros
- Efficient
Preferred solution
To get my account canceled
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerSomeone used my account twice
Someone used my account twice on two expensive trips. Also used my credit card so need to give you new card, and NOT over the internet , since old card cancelled
ID
Location
New Hope, Pennsylvania
New Reviewer
A charge
I got charger for a ride that I never requested-and I want my 23.04 back this is s a San y'all are charging people for service they never ordered
ID
Cons
- Customer support is not available
- Lack of being able to talk to a live person
Preferred solution
Full refund
New Reviewer
I may have duplicates
please call i may have duplicates it ask me to put the info in twice . i had already started an finished
ID
Preferred solution
talk to rep
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Omg !! Almost dead on to what I'm dealing with right now with uber.
I'm on the same level as you are as a ride I use Uber pretty much everyday over 1100 rides, to wake up to a charge of $92 so I seek help from the so call supposed support team I provided all the info the asked and a screen shot just to get a response from Uber saying my account is suspended due to me violating the terms and conditions. .I'm beyond irritated that the company is allowed to rip people off