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Uber Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Uber has 1.7 star rating based on 10711 customer reviews. Consumers are mostly dissatisfied.

  • 13% of users would likely recommend Uber to a friend or colleague.

  • Rating Distribution
  • Pros: Convenient, No pros, Have been good in the past.
    Cons: No customer service, Not able to speak with somebody, Lack of customer service.

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Mohamed M Plu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Forgot my sunglasses

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I haven't received anything from you yet, no one replied or can't even reach you, is there a chance for any one to talk to.

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Loss:
$100
Pros:
  • No customer service number
Cons:
  • No customer service

Preferred solution: My forgotten sunglasses

Ethan L Aod

They hae opened the door for 3RD PARTY CRIMINALS TO KEEP ON TAKING

I started driving for ("UBER") in 2023. In my 1st week of driving I did 189 trips.

Got all the congrats the this's and that's. Make it to a whole PRO in less then 2 weeks. As soon as they gave me the SO-CALLED promotion - is as fast as they took it away. And thats due to acceptance rates that I had no clue about.

I mean then they threw in with the wolves. Which then changed my whole everything with them. Started on longer trips for way less money. Will direct you all they way out to places unknown then after dropping off the passenger you then are now wasting gas because the GPS is not picking up because your in the back woods.

And when you find your way to people its at a gas station where you then find yourself waking up there by a man screaming at you because where people come to pull over to rest their eyes so they don't end up waking up thanks for the sign and the pull it connected to. Drive and Drive because your good at it and they seem to acknowledge that to. Well why does it worse. Now the call in is HORRABLE actually its DISGUSTING.

Everyone deserves a chance IDK where your located. With this UBER NO CUSTOMER SERVICE ETHICS at all. There code of conduct is get them off the phone, ignore: TACTICS - hello, hello, are you there sir I can't hear you / can you hear me? you are aloud to talk to coworkers while on a call, transfer them to another co-worker.

OR JUST HANG UP. OK desperate you are doing all of what they tell you and you leave Georgia with a pro status. Tennessee your driving and really surprised at how good your doing in money wise being though its way smaller that Atlanta. Time comes for you to leave after 3 months in NO TICKETING TENNESSEE again your leaving a TOP PRO and heading back to the state that started it all - ATL.

2 time PRO - O to which you find out the hard way that the reason why your not getting TOP-PRO or even a PRO status is because when I came back to ATL It erased everything and zero'd me out. And from that time until they let 4 people out 2500 rides make the most - please make it make sense complaints. 1 said that I was doing illegal drugs in the car. OK when before they got in or after.

2. I was doing cash rides. OK how do you they know that? and how would I be able to do that if it was not them the tattler doing that.

3. And a rider said that I was under the influence. OK under what influence and when did they feel that way before or after all of every of my passengers made it to their location safely - YES less then 4 of them left with my words of advice. GET OUT.

I was used to making $1500 - $2000 a week. After coming back to ATL I made $1500 1 time never to be seen again. Riders have told me several time how much they paid for the ride but uber only gives you a 1/3 of that meaning that rider paid 36 dollars the diver got 12 dollars. Uber got the rest of that.

Not a problem when making the money to offset the thought of your being robbed. But they are going to find any excuse to keep you in a gold status, Hence they pocket the majority of all money. The break down of what is supposed to be customer service / support turns out to different levels of not being able to do anything. And I say this because of the system programmed to keep a certain group of people to consistently fail while they drive thinking after being told several times and getting several badges that your doing well so they give you a status.

EACH level is what determines the quality of service your going to receive and soon find out is the slick game of hiding behind an APP with not having any rule or regulation and can and do with always having your information to do what they want. And while you think you have rights and some control of your life. You know now that the days of customer comes first, the customer is always right, Or making it make sense - making it right. With BRONZE and SILVER the quality of service your getting is coming from someone that either just starting the job and they don't know what they are doing and eventually your going to get hung up on to call in again for it to happen several times over.

The 1 that don't understand anything and you keep repeating the problem over and over. The one that only hears what they want to and responds to something you never even mentioned. Or the 1 that really could care less because they freaking have a job. Most of all they mostly are in countries that don't have the "SO-CALLED" freedoms we have.

So getting anything done, fixed, repaid, changed, talk to, taken at into consideration is not in their D.N.A. or its just against laws of either country and the businesses that are funding them. YOUR NOT GETTING ANYTHING AND THEY CANNOT DO OR CHANGE OR FIX ANYTHING. Noted and sent off.

OOOOK your a PLATINUM DRIVER and the service your getting comes from the PRORITY TEAM to whom are little bit more sorry that your having to experience this and that if they can get it out. But they are trying because they know all that trying is going to get them acknowledge and that promotion is going to be theirs the next time they start passing them out. Your not getting hung up on as much, repeating still happens and the only definite your getting is they are going to look the 3 things they are allowed to see which has nothing to do with why your calling and they also have noted it and sent it over to that whom ever again and look out for your e-mail to have a message from whomever. AGIAIN nothing and no resolution.

Priority is your time of holding and or getting transferred 8 times to with someone telling that they took note to the situation are going to send it there prority team and look out for a message in your app from them. "NOTHING". Getting to PRO level you come to find out that everyone is a PRO driver. UBER has just as many SUPPOSED TO BE SUPERVISORS as they do PRO DRIVERS - Meaning your still getting nothing more nothing less than you were being bronze or silver and at times your in need of help.

Road side assistance isn't worth no more than someone taken 2 to 3 hours coming all to do is put a spare on that I hope most people know how to do themselves. Tell me how many times have your spoke to a supervisor that couldn't do anything, can't change nothing, has a WHOLE ATTITUDE, and again that can't do anything but notate that and send it over to now there special team that will take a look at it. so look out for a message in your app. But the message is on articles on what people may have looked up to get nowhere at all.

It didn't matter at all what the issue was "HELP" is not in their program. Words like Priority, Pro, Elite, Supervisor are words thrown out to make people feel some type of importance, an edge on the others, belonging, maybe a 1 percent increase in pay. For most they are never going to budge and they don't have to. Now that company supposedly has an office in San Fransisco but has no number you cannot contact anyone about the mistreatment that you the CONSUMER, APP'R, USER have been receiving.

WHO THE *** CARES cause the base is over seas in the first place. Its all a Facade that feeds to those that if this 1 thing works it will just fix the problem. At the same thing your knowing that you have the beginning of deep digging of your I am never going to get out of this whole "GRAVE". NO RULE NO REGULATIONS.

With that strategy they make billions to which they now are a large enough conglomerate that they franchise out as IDK but whatever it is but there was a vision and it gave birth for a now New 3rd party entity and powered in there own right a legal way of destroying anyone and everyone in its path. My account got suspended with no reasoning at all. Nope on driving, can't reserve a car to get anywhere, and what does driving have to do eats. I am allowed to resign up again but I think they are now asking for money to take a special class.

UBER/HERTZ. I drove uber with the help by renting a vehicle from ("HERTZ") I paid deposit and that week. More than $500 dollars! Hertz gave me a 2023 Grey Toyota Camary to I was happy happy happy.

I love Toyotas as a matter of fact my first car was a Toyota. It drove SOOOOO smooth and the room and space for everyone was perfect with a weekly payment of $368. Like I said in UBER I did 189 rides in my first week drove over 4000 miles congratulated several times and 500 5 stars. Atlanta, GA has to be 1 of if not highest when it comes down insurance costs.

Within a 5 mile span of highway you will have passed 5 accidents. Thanks to phone technology the attention spans of majority is just as equal to their patience and that's as far as their hand and if they wear glasses that depends if you are a closer or not close enough. I said all that to say is this my 1st Complaint on HERTZ. Now growing up there wasn't to many assistance when it came to driving.

Now there is an assistance for everything to the lane this lane that, back this up, and in most cases there is a 360 degree view of the car. Driving down the highway going 65 miles an hour coming up to THE "Grady Curb" with both hands on the wheel for better control of the car you proceed into the turn and out of nowhere here comes this van either driving to fast or maybe haven't been driving long enough to handle turns at all has slid into your lane to which you proceed to swerve away from having an accident at 65 miles an hour on a very popular highway going thru a very major city. As that is happening the LANE ASSIST is going to assist you back to the center of the lane because that's what its designed to do but it is not recognizing the van that is bum-rushing not paying attention *** you out. The only way to not get into an accident is by putting force against the programmed assistant which had some passengers over time to think that you really don't know how to drive or swerving to much and now your a drunk that riders are now starting to complain about to which its effecting your ratings in which most times they are not looking forward they are looking to as far as their attention spanned hand connectd to their phone.

I tried the drivers manual and nothing, I even took it a Toyota dealership and they told me they would take it off. Issue was that it wasn't my personal car. And NOONE at HERTZ could do it either and by the end of week 1 and my 2nd payment that I made in person I brought this up to HERTZ. And I gave them different scenes that I've experienced and what I didn't want my passengers to have to.

I was told that I haven't had the vehicle long enough and that I could leave that car there and wait for who knows long its going to be when they have another car. So Yep I drove off with hating the steering anything on any vehicle. Yes that means even the backup camera. Week 2 the 3rd payment made in person after driving 6000 miles thru a couple of conditions, the worst streets in America, and places that should have insurance for if anyone has to go down to pick anyone up.

Its been raining for 2 days the roads are wet and your car is sliding when you have to break fast for whatever, sliding when you proceed to move forward after stopping at the stop sign/ light, and will complete 360 degree turn when coming onto or getting off the already 360 degrees. Its 1 thing when I'm the only person in the car but when it happens several times and 1 day it was completely dry and that still happens with having passengers. First Steering Assistant now TIRES. I also in person brought that up to HERTZ and I was told that they DON"T swap out cars because of tires.

Which I don't understand this car without tires and why wouldn't they be covered because no tires what good is the car? So now this is when I'm introduced to the VOUCHER. What is your zip code? 30313.

Your now given a piece of paper which has 4 different places in the zip code you gave them and they say you can take the car to these 3 Maintenace providers or the 1 place I didn't need to see because they told me that I still had 4000 more miles for an oil change. So I go to 1, 2, 3, places that are on the piece of paper and they are all booked and its going to be days until they could get to your car. "Dummy" you live in Atlanta and HERTZ is paying for it and time for mechanics working out another s money getting of sticking it to HERTZ finding things that didn't need to be fixed but they said it did. And now they have appointments out the ying-yang.

REALITY is REAL being and seeing the many people coming, sitting waiting, and leaving. Its all a game and the individual is the victim with losing out on time and money not to mention that your experience with UBER/HERTZ was going great but now but soon turns out to be some of the very worst ever 1st time situations experience in my 46 years. Here we are on week 3 and the 4th payment made in person. I have now driven over the 4000 miles for the oil change, I have put on the car 12,000 miles, made come to find out 10,000 dollars as well.

It gotten to the point the tires were so worn that I was at the air pump 3 times a day. So I took the car to hertz and told them what the issue is and have been going on with the tires lets not forget the GOT DAYMN STEERING ASSIT headache. I was told to buy fix a flat again being told that switching was not going to happen and I'd have to wait for one of the maintenance providers to have an opening again asking me for my zip code getting the same 4 providers as the 1st, 2nd, and third time. That was on a Friday.

I always said to them that the 1 thing I'd hate to is for anything to happen to which I'd be left some where with trying to figure out how to get home. Sunday I am driving down 1 of the highways and tire #1 blows out. I call uber and they tell me that its going to be 2 hours for them to come just to put a spare on. Not another tire.

Until you get that tire replaced and pictures are sent. YOUR NOT GOING ONLINE on hold 48 hours. Call into hertz they are going to charge you like $100 dollars just to show up 2 to 3 hours later just to put the spare if your car has 1 on the car. It took me n hour to get the spare off because the screw was plastic and the part you needed was the iron steel that wore the plastic down that it was unable to turn.

Got it on and since it was so late I didn't know where I was and to late to be driving around wasting gas on top of not being able to make money I pulled over to a gas station and fell asleep. Monday I wake to get a coffee got into the car to press my luck with driving on the spare because I didn't have that much money because of UBER'S Slave driven policies and again with no RULES or REGULATIONS I felt like I was drowning. Getting back to the morning of Monday I proceed to make a right turn out of the parking lot and probably mad it if a quarter of a mile down the street then TIRE #2 blows out on me. So now I have a dummy on the passenger front side and a flat on the passenger back side.

Call into HERTZ and I was told that they can come tow the car I go on to ask well what about me and they told me that I'd have to figure it out they weren't allowed to have anyone in the trucks. So it comes down to choice. I had on me the money I was going to pay the car with since now my day for payment was now on Monday's. Its about 7 - 8 am.

I go to find a tire place and bought 2 used tires that costs me $100 dollars. Because of that I am short on my payment so I decide to just be late on my payment. I drove the rest of Monday. Then and again here it is Tuesday morning and I am going into the HERTZ location to now make another payment and to bring these issues thats been happening.

And this time I wanted to talk to the HBIC. Miss Kimberly Johnson. Ok well that didn't happen because I was now NOT allowed to make a payment because after all this time I have to go and get the car maintenance. Now on this very day I was introduced to people really just don't care to give you all your options and for 4 weeks and 5 payments later to now be told that you could found another provider in another location.

Mouth dropped to the floor because why didn't anyone say that. On top of needing tires I needed breaks because of the 2 tire blow outs back to back it wore on the breaks bad as well as having been driving over 15,000 miles in 4 weeks. I came back on Friday and couldn't do it anymore it was taking to long and to many days out of my being able to drive and make money. And how I felt the unfairness of the process especially when I have came into the location once a week with the issues I having and I kept getting a voucher that was 4 places and blah blah blah.

They know the deal and at this time I am feeling that this is a game plan. So I went on ahead and went to find another mechanic. I went and called a place and in front of the Hertz worker and we both heard her say that they were open and ready for ya. I am on my way.

It only takes me 10 minuts to get there and why when I pull up they are telling me that there systems had just went down and they are not going to be able to do anything until the next day. And that was not true either because I went. So getting back to Friday I went back to the Hertz location. The back and forth with the worker because I came in to make a payment and I was told that I needed to get the car Maintenaced and I tried and tried and its taking away from time and money.

Any who again going back and forth with her she gets to the point that askes me what it is that I wanted and I told her I wanted to be able to pay for the my week so she goes and taps a the computer and then says declined. NO run it again I have the money she does it again and comes back declined. Well I go take a look into my account and see that my account is now in the red. Why is that is Hertz took the money and had it the while meaning that the week was already paid for.

But to the rep behind the counter she wanted to try to embarrassed someone by getting loud and the threats of if you leave then I was taking the risk of there being a repo put on me and the car and I was going to be charged for that. After the 30 mins of nothing I left and went bout my business. Sunday Uber has me on the longest trips ever and this particular trip took me out so far that I wasn't going to make it back to the city. I took that trip and noticed that my breaks were really going out.

Coming to a light or sign you'd put foot on the breaks and the car kept moving. There were time the car stopped in the middle of the intersection. So I went to pull over at a QT again where people to rest or even take a nap and don't have to worry about being bothered. O no not at this QT.

Why was I woken to a worker screaming at me telling me that I was not allowed to sleep there and that I needed to get off the property or he was going to call the police. So I proceeded to leave which I should have just let the man call the police because it would have saved me from getting into my very first car accident. As I am leaving the QT and as tired as I was I tried to foot the break and the car crossed over jumped the curb I went down a hill, thru a tree to continued down the hill and free fell off a wall landing on some construction clean-up which prevented me from going into a wall belonging to a business. Get this why did only the Chamblee police and fire dept come to sit there for an hour to be told that the EMT's wasn't coming because they were short 2 E.M.T's.

So my fear came to reality when I was left on a corner by the Chamblee PD and fire dept and I was left there to figure it out. And yes I did go back over to the QT and wasn't his *** still there so I just had a couple of words for him and what he could have prevented but instead his threats of calling the PD department and not being able to see past his own whatever *** And as I walked out the door low and behold the wrecker pulled up with my car on the back. And I told that driver of the wrecker to show that Ma Tha FuckERRRRR what could have been prevented. Thank you sir who ever you are that got the uber for me back to a safe place.

GOD BLESS YOU!!! Never have ever I heard from anyone either from Uber or Hertz. And getting in contact with location HERTZ is SOOOOO IMPOSSIBLE. Not to mention I basically I owned was in the trunk.

Clothes, that I had of my bff who just passed, things I got from packing my sister up and her moving to Mexico. About $1500 dollars of stuff and my license was in the door. So after calling Hertz/UBER I eventually made it to the Hertz/UBER and I was told by the Uber/Hertz operator that since I had full coverage and I still had days left that I could go get another car. Because the car was fully covered and at this time I am so far gone off what's going on in my life personally and to add victim of 2 tire blow outs and now a physical accident to the pot.

I know life happens but hold up now these situations COULD HAVE BEEN AVOIDED. ANY OF THE WEEKS I WENT INTO THE LOCATION. AND YES I DID GO THE FLIP OFF AND HAD TO REMIND EVERYONE AT THAT LOCATION DON'T ACT LIKE YALL DID NOT SEE ME ONCE A WEEK WITH THE SAME 3 COMLAINTS. Now everyone wants to look stupid and now Big girl MISS Kimberly Johnson wants to waddle her *** from the back.

As i gave her the rundown and the results of what the rep on the phone is telling me Miss Johnson is not trying to hear that. Back and fourth with 3 different reps over the phone telling me 1 thing go pay for a car and get to the location and here it was 3 times and nothing. 2 weeks later i had to pay them $360.00 dollars then they gave me another Vehicle and guess what happened. OF COURSE sitting at the gas station 15 mins later the guy says your tire is flat.

GTFOH no its not and OMMFG tire flat. Call it in to HERTZ they gave me a voucher and I put air in the tire and made it to Keystone. 9 hours later and finding out what the sensor really is and totally amazed REALLY. But damn all day and after calling it in Uber again has the 48 hour thing and of course I get put on it.

SO the day I get to driving I am going down the street and here this truck comes and got too close and why did my passenger side mirror disintegrate like it was never there. Another 48 hours. Now I am at the point that I didn't get a chance to make any money because of tires and holds and so in 1 day I done my 30 rides and rode on out of the GA until i came back 3 months later. ("AVIS") Here I am today and I have rented from AVIS and with them I was driving a car that I had for a week and a half until getting pulled over from the Sherrif and the Metro PD of Nashville.

And their reasoning was the tag did not go with the car i was driving. And in between that I took the car back to rented location they did go all out of the way to prove the fact that the tag did go with the car. But when the Metro PD got to me he told me to home and get the car towed back to the location. I got my pack of cigarettes and did just that.

The 5 day wait for another vehicle was torture but I got another vehicle and I was very surprised. But the 2023 Chevy Malibu took me by Suprise. I mean I liked that car. The gas mileage was top dawg.

as much as I drove I only had to fill up once. Now I did 26 trips so I needed 4 more trips to make 30 and get the *** out of NONE TICKETING TENNEESSEE. Feb 8th I picked up the car at 9am and dropping off the 29th and on the way to 30. Accident #2 BAMMMM from the passenger side and I did a 395.

No not 360 degrees I mean he hit me so hard that's where the extra degreeage came from. Police comes and can't do anything because we were in a parking lot. Nope on the paramedics nope ticket. I go the Emergency Room.

But that's for another topic. OK So with these 4 Uber/LYFT - AVIS/HERTZ. At the top of the pyramid there's UBER/LYFT gave birth to the new HERTZ/AVIS everything is going thru the app and they both have the nerve to make you sign up to be a member and for what? It wont and don't change anything.

Now both Uber and Lyft gives their own business debt card A BUSINESS DEBT card. And that's just so anyone who you give any information about those cards to your trapped then looking at how are you in the whole especially with their cards. Calling and fixing anything IS NOT GOING TO HAPPEN. Just signing up already given you the dummy check.

So I have both cards Uber and Lyft and they both sit in the negitive and why is that when I already made the money. It was there but this is the introduction to the underline *** They are what I call third party white collar crimes that were birthed from Uber-Lyft to Hertz-Avis down HyreCar, Flexdrive, GIGCar, and what ever trifolent M'Fer out trying to make another quick buck off another broke ma tha *** and the broke ma tha *** er is trying to get out of a slump. There are NOPE PROTECTIONS FOR US AT ALL. GigCar- I rented a car from them that I was paying $450.00 a week it only hade 350 miles on it RIGHT.

3 days later why did the tire EXPLODED. I didn't know that a tire could make that loud of a noise. GIG Car told me that they don't do tires. Tire #3 bought a whole day taken from they still get paid for that day because they say you still had the car WTF type of B.S is that.

OK so they supposedly to it off my weekly total so whatever I get to the point to call in and take care of the total and with the GIGCar guy on the phone the money was taken out and i got a confirmation and everything. So why when the following week came and I went to pay for what I wanted to be my last week with the dumb *** I went to sleep being in the positive and woke up $275.00 in the whole and why. GIGCAr got paid last week with me on the phone but the day before the payment they told me and chime that there was an oops and it was sent back. but when it was sent back it was taken out and with that took my *** money.

BUt gig car sees it as they only got 1 payment *** the fact that they *** my positive account to a negative and guess who that falls all on EVEN with chime on the phone. So I went from now owing them after they got me in the hole I have NOPE money can't even put gas in the car I am now supposed to pay them $1899.00 dollars. How the *** And what about my account they get away with the help from chime and not have to fix a GOT DAYMN THING IN MY ACCOUNT so I get call card in stolen and they gave me a new account and number. Let me say that I gave up $200 deposit and same time gave $450.00 just to get the *** Where is the help at.

Cant Call no one after they put you in the whole they blocked me from calling they no nothing at all. And that goes for Uber, Lyft and there *** so called bank cards. Again thats another topic. Cards that you cant use until you put money on but everyone else can come swipe the *** out f your 500 dollar limit but they swiped 6000 dollars still you cannot get 520 off your card.

insufficient funds is what you got but. Your card paid them and now you owe both of them. So I went to HyreCAR another dealer getting over on *** cars that was never ever inspected by LYFT / UBER or hyrecar themselves. But theses vehicles are allowed to be on the road as rideshare vehicles.

Ok I was giving a car more filthier than anything I ever seen. But he gave it to me to do drive share with. Inside the car the seats looked like they were fighting with a knife and the knife won. Again I am renting for ride share.

to put people in these cars. So I went out and bout seat covers it took me a day just to get it where I felt save to ride people. The head lights go out then the break lights go out on me. So I call the place I got the rental for them to tell me to ride with the high beams on and theyll see about fixing it but its of course Friday and they are not open on the weekends.

So all weekend I am trying to drive and go to this Automart to that Automart for no one to have the damn fuse, bulb to anything. So come Monday i had to drive 2 hours to get to the lot to get another car thats totally rudefully disgusting I mean come the *** on. I took videos of me cleaning this car out to stressed the *** out. But again I am trying to do rideshare for Uber and Lyft none inspection of these cars.

Every day i take out of having too do any type of Maintenace why do i get charged for the day. but everyone still gets the but me. or a car that is not mine but belongs to the place I am renting for a car that I am renting I should not be charged for *** but they still get PAID AND I AM SITTING ON TOP OF *** UP BROKE AS ***

To whom gets this far there is a lot more to this but I would think that there is enough here to get the just of how the everyday person that is trying to get to fix or even get out of a slump is never going to get out due to being preyed upon by the criminal, lazy, don't give a dam. But this time they are all thru these app's that have no number that you have to e-mail or the don't help *** help in your app.

Most of these app's are based out side of the country and handled by THE WEAK that are running and the app gives them the place to hide safely never to be caught. And now it needs to stop. I am sending out to every news outlet blogg and so fourth. These organizations need to stopped and burned to the ground.

WHOS READY TO FIGHT this war that can be won and power gets put back in the hand of the very people these businesses are getting off of. They need us before we need them there would be not a *** business if there were not a *** person with not a *** dollar

View full review
Loss:
$10
Cons:
  • No customer care or service at all

Preferred solution: O there to be an oversite of them and I want to be compensated for all the times that my situation could have been prevented.

User's recommendation: be smart and ask for the maintenance report that its the law for you to have if asked. They dont have it then they are fraud

4 comments
Germany Mrl

Dude make it so people can read what your saying. Especially if your gonna write a short novel.

Pheng Oxq
reply icon Replying to comment of Germany Mrl

Not their fault you are SLOW and cannot read simple English.

Chao Pne
reply icon Replying to comment of Germany Mrl

I can read this person's posts just fine. Only, you seem to have difficulty. Then again after your replies to other people it is apparent you are SLOW and cannot read well.

Guest

No one is going to read all of this. If the job isn't working out, find something else to do.

View more comments (3)
Resolved
Vickie S Kjk

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

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Verified Reviewer

Resolved: Uber renewed my UberOne without telling me

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Contains 1 confidential file for company representatives
Updated by user Dec 27, 2024

Facebook representative reached out to me,( after saying that this couldn't be done). They reversed the $96 charge off my account & I was able to renew using the $9.99 monthly fee.

That was the resolution that I expected and I am happy it was accomplished.That was all I wanted. Amazing that resolution was less than 24 hours after my review here!?!

Again, be aware of your membership subscriptions expiration dates! Suggest you cancel a month in advance.

Original review Dec 26, 2024
I saw a $96 charge on my debit account. It did not specify membership or renewal. I thought it was fraud on my account as I had not ordered anything from Uber. So, I reported a fraudulent charge on my account and had the charge reversed. I never received anything from Uber stating this was your membership for Uber One.

When I went to use the app, I received the $96 charge message asking me to pay that amount before I could place an order. At that time, I clicked to cancel my subscription and the app said, 'wait, you can pay $9.99/mo.' I added my Capital One card information to pay that then.

The next time I tried to use the app, again, it asked for the $96. I was at work, too busy to chat. On Christmas Day, I wanted to order breakfast for my bunch, but encountered the same issue! Finally, today, I reached a customer service representative on the chat. They told me I must pay the $96 to reinstate my subscription and that the monthly plan doesn't apply. Why did your app offer it to me? I'm so frustrated because it appears to be a chat bot that is not listening to me, just repeating the same message, 'sorry you are unhappy with this.' I have no problem paying two months of membership, but why do I have to pay a year's worth right now? It should be my decision if I want to pay little by little.
View full review
Loss:
$96
Pros:
  • I love uber this has been the only time they failed me
Cons:
  • Spoke with a bot
  • No real help at all
  • Why not send an email or a text to advise me the renewal date is app

Preferred solution: Price reduction

User's recommendation: Make sure to pay attention to your subscriptions, watch for automatic renewals, you do not get any leeway at UberOne

Kirubel Idc

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Verified Reviewer
| map-marker Denver, Colorado

Just about everything to do with my delivery

Contains 4 confidential files for company representatives

Half of my order was wrong and I spent 70 something dollars on it. I know for a fact that they had the products that I ordered because I called up to Safeway and Safeway had the stuff I even saw them when my daughter took me the other day.

The kid that was shopping could not speak English. At this point, I was trying to just cancel my order, but it wouldnt let me. I have the screenshot of that and I have a couple other screenshots when I was talking to support that was no help at all. I am tempted to puteverything out front of my house so that they can come pick it up.

I am not paying for it as theyve already taken it out of my account. I cannot afford this. Especially compared to what you see. I originally ordered.

This is a crying shame. Im tempted to call the freaking police. when I tried to converse conversation with him and tell him my substitutions, the page wouldnt show up. It would show as a notification on my phone and Id press on it and it would go to the main Uberscreen.

I think this is a way of scamming people. Its either that or their app is screwed up. I work hard for my money. If I could get to the point where I would find the messages between him and I, I wouldnt be able tounderstand him anyway.

So you can see where I tried deleting it and it would just go to the main page as well. everything on the left of the first picture is right and everything on the right is wrong. I cant even have chocolate and my daughters not gonna eat those either.

Somebody has to come get this stuff. So its not showing my original receipt of course, its just showing their stuff that they decided to purchase and the receipt for that and it says its not generated yet but heres what I got.

View full review

User's recommendation: If you absolutely have to go through Uber, eats grocery shopping, make sure it’s someone that speaks English.

7 comments
Shauntel Whk

That person has no issues with their reading. Perhaps you do.

That person should take your advice since the OP has bad English. Same with you since you cannot seem to comprehend what that other poster is saying. They used capital letters in the middle of the sentence to make the point stand out.

This has NOTHING to do with poor English. My guess, with your not knowing this is that you are either a young child, new to the internet, and or have poor English skills yourself.

Kenzie Hxm

Before you are commenting on THE GROWN MAN'S English, you should work on your own English. Your English is poor.

Get a 6 year old to help you with your English. Words like wouldn't, I'm it's and here's need an aprostphee. Put everything is two words, not one word. Uber screen is also 2 separate words.

Both Uber and Eats should begin with a capital letter. You should have said make sure that it is someone WHO speaks English, not make sure that it is someone that speaks English. Your English is terrible and you have no right calling someone out for their English. In the future make sure you can communicate with proper English so people can understand you.

I am sure that they his English is fine. It is your English that is terrible.

Germany Mrl
reply icon Replying to comment of Kenzie Hxm

If you can't read or understand what he's saying then your not as smart as you think you are. Everything he was taking about is a problem.

If you can't communicate with somebody in your own language because of the other person, then their English is bad. Also why did you capitalize who (with no quotation marks) when it was in the middle of your sentence and thus, shouldn't be capitalized.

Chao Pne
reply icon Replying to comment of Germany Mrl

Also, I have seen your replies and clearly you cannot read anything that has more than a few paragraphs.

Chao Pne
reply icon Replying to comment of Germany Mrl

The capitalization shows that they are shouting, making those words more important. You must be six to not understand this.

Guest
reply icon Replying to comment of Germany Mrl

He capitalized the word for emphasis. Here’s an example directed at you. By the way, it is “you’re not as smart” not “your not as smart.” I’d say it is YOU who is STUPID.

Guest

Why would you call the police and waste their time and resources like that? This is a civil matter, not a criminal matter.

The police can do NOTHING! They cannot make UberEats give you a refund, they aren't going to take your groceries to the store, literally, there is NOTHING they can do! Why don't you get your daughter to take you, since she just took you "the other day". NO ONE is going to come by your house and pick up your groceries.

Again, the police are not going to do it, Uber is not going to do it and Safeway is not going to do it.

If you are not satisfied with Ubereats, then don't use them again. Get your daughter or someone else to take you or take a cab there and back.

View more comments (6)
Sad S Zcd

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Verified Reviewer

Concerned!!!!!

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Uber - Concerned!!!!!

Hello, I am writing to you today because I witnessed a crash at 38th and Minnehaha in Minneapolis, Minnesota, at 12:05 PM with one of your drivers, license plate number KXL 220, Nissan Leaf. I also have a video of him fleeing the accident area, driving 100 mph down Hiawatha at 12 o'clock, and shortly after, he crashes into a red car.

They pull over, and I was watching it; I was at the stoplight, and then he zoomed off on them, a flee and run. I was trying to inform you that one of your Uber drivers with the license plate number I provided was in a hit-and-run accident and left, which is kind of sad because it was a male, bald guy with glasses, and he just took off when there were children in the car. I called to inform you; I tried to call all the customer service numbers when it first happened. I did file a police report.

I called to report the accident due to there being children in the car, but unfortunately, you have drivers like that, so I will no longer support you. Unfortunately, I'm going to DoorDash. Thank you. Sad!!!

I have a dash cam; I have video of everything that I informed you of.

If you need anything, please contact me at my email or my phone number provided. Thank you.

View full review

Preferred solution: Justice

Caitlin H Ubj

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Wrong delivery-days of messaging with proof-no refund

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Contains 1 confidential file for company representatives

On November 6th, I ordered an Einstein bagel from Uber Eats. The driver dropped off the wrong order. I noticed this when I went to grab it. I called him, he answered, I explained, and he hung up on me. Then I texted him, notifying him he had delivered the wrong order. He texted back asking if he could come back for the wrong order. He came back and I handed him the wrong order. I asked him, 'So, what now?' He shrugged and said, 'Call them.' I asked, 'who?' and he said, 'Uber.' I asked if he could go back and get my order from the location where he accidentally dropped it off. He then said, 'Yeah, sure,' drove off with the other order and never responded.

I immediately disputed this with Uber Eats and they denied me a refund 'without enough evidence' on November 8th. This was very convenient for Uber because after 48 hours they deny refunds. I had sent them a screenshot of the conversation with the driver. They then did not respond to any other messages I sent.

Then I contacted Uber support, with whom I have been emailing for days. I sent them a picture of the wrong order, the receipt of the order, and the screenshot of the texts with the driver. After they requested all of that information they said because I messaged them more than 48 hours after the incident, I would not get a refund.

Uber has delivered the wrong item, then retrieved it, and now after days of messaging, still denied me a refund. So, Uber has essentially stolen my money and refuses to give it back, functioning just like an aggressive multi-billion dollar bully. I want my money back since no service was rendered. I truly believe that this company is trying to wear me down to prevent me from getting my money back, as I'm sure it does with millions of others.

I went on Reddit and the Uber Eats Facebook page and many people have had the same experience. This is fraud. It's unethical, and it's near to impossible to contact anyone and get it resolved. It seems their strategy is to take people's money and exhaust them until they give up on receiving the money they are owed as a consumer.

View full review
Loss:
$24
Cons:
  • Fraudulent and shady service

Preferred solution: Full refund

User's recommendation: Never ever ever order from Ubereats. Use Door Dash. Seriously, if your order is damaged or wrong or anything like that you wont get your money back.

Adelso jose R

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Adelsojrb818@***.com

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Uber - Adelsojrb818@***.com
Contains 1 confidential file for company representatives

Quiero actualizar tanto el correo electrónico de mi cuenta Uber y el número de TLF ya que extravié mi TLF y quiero incorporar otro número nuevo de TLF para poder acceder a mi cuenta de Uber nuevamente aver si me pongo de nuevo a trabajar por favor y muchas gracias

View full review
Pros:
  • Ningunas
Cons:
  • Ningunas

Preferred solution: Ingresar de nuevo a mi cuenta de Uber

Vera W Oct

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Payment issue and food

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Uber - Payment issue and food
Contains 1 confidential file for company representatives

I already sent pictures. I no longer have pictures of the food I took with my camera.

I didn't download the pictures. I wasn't happy with the food; it was awful. I cancelled my subscription because I didn't want to be charged again.

I cancelled in a timely manner, please put my money back on my original card. The food was soggy, the bread was much too soft, and the vegetables were soft and stringy with no crunch.

View full review
Cons:
  • Awful

Preferred solution: Full refund

User's recommendation: Awful customer service service you can’t reach anyone under any circumstances and false advertising to get you to except offers and will not refund money on cancellation in a timely manner matter bad company take your money and over charge and theirs no communication

Resolved
Dawn C Yzq

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Verified Reviewer

Resolved: Fraud transactions on my debit card

Uber - Fraud transactions on my debit card
Uber - Fraud transactions on my debit card - Image 2
Uber - Fraud transactions on my debit card - Image 3
Updated by user Mar 05, 2025

Company fixed the issue and I have been provided with apology.

Original review Feb 18, 2025

On 2/17/25, I received four fraud alerts for four different pending transactions on my Chime card. This also happened with a previous Chime card I had cancelled and received a new one.

Now, the same thing is happening to this new card I have.

I have included some screenshots to support the issue that I'm having. Your prompt response would be appreciated!

View full review

Preferred solution: Full refund

Resolved
Otilia Zgc

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Verified Reviewer
| map-marker Montreal, Quebec

Resolved: My app not working

Uber - My app not working
Contains 1 confidential file for company representatives

Dear Uber Support Team,

I hope this message finds you well. My name is Rahmatulli Drakhshani , and I recently completed all the necessary steps to join Uber as a driver.

However, my app is still not functioning, and I am unable to begin working.

I have ensured that my documents, background checks, and other requirements are up-to-date and approved. Despite this, I am experiencing difficulties accessing the app properly.

I would greatly appreciate it if you could look into my account and assist in resolving this issue.

Please let me know if any additional steps are required from my side.

Thank you for your time and assistance. I look forward to hearing from you soon so I can start driving with Uber.

Best regards,

Rahmatulli Drakhshani

rahmat_drakhshani@***.com

View full review
AnaLisa E Ehf

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Pissed off

Uber - Pissed off
Contains 1 confidential file for company representatives

The driver accepted and picked up my daughter from her work. Her job training is 45 minutes from our house.

The driver is already dropping off another client and tells my daughter that he can't complete the ride. Our card was charged and took 51 dollars. The driver said he pressed accept and can't complete his drive because he feels dizzy and needs to go home. We should get a refund quickly.

He lied because it shows completed. It's a scam to prey on the vulnerable, I can't get hold of anyone.

View full review
Loss:
$51
Pros:
  • Quick response
Cons:
  • No customer agents to talk too or given options with handling complaints or dispute charges

Preferred solution: Full refund

Elizabeth W Rud

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Driver canceled and it says I canceled

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Uber - Driver canceled and it says I canceled

My son was getting a pet uber. Driver was 20 mins early and sat our front.

My son went out with his dog, he forgot something Said to Driver I'll right back. Driver acknowledged my son by shaking head yes. My son turned around walking back to house

. Driver pulled way canceled trip and charged me.

My son missed his planned trip a trip we planned and scheduled 120 nins before hand nc it was a pet uber. I want my 35.99 refunded

View full review

User's recommendation: Don't be at work and needing a human on the phone to resolve this issue.

Anonymous

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Verified Buyer
| map-marker Stevenage, England

Terrible service

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Uber - Terrible service
Contains 1 confidential file for company representatives

I have fibre broadband, Im changing my provider

Open reach have not put down anywhere that I have fibre broadband even though they fitted it and came in last week to fit again

They will not see ign it off so I cannot get broadband from anyone. Impossible to speak to them in phone

Dissatisfied with every aspect

View full review

User's recommendation: Unfortunately you can’t go elsewhere

Shruti K Ipi

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Verified Reviewer

Burnt Food

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Uber - Burnt Food

I contacted customer service for a burnt pizza order. I provided 1 photo of the 2 pizza we received in the same burnt and inedible state.

We threw the pizzas out. The customer agent only refunded for 1 pizza and refused to refund the entire order because a picture of the second pizza wasnt provided. Uber cash was used to make the purchase in addition to credit card payment and he didnt refund any part of that either.

Absolutely ridiculous! We order from uber eats so often and this isnt what we expect when we get burnt food!

View full review
Loss:
$28

Preferred solution: Full refund

User's recommendation: Document every portion of the order because you will have to advocate for yourself!

1 comment
Pheng Oxq

The burnt food is the restaurant's problem, not Ubers. Anyways want a refund. RETURN THE FOOD.

Lyndrick S

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A clump of hair in my food

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Uber - A clump of hair in my food
Uber - A clump of hair in my food - Image 2

On Valentine's Day, I ordered Ramen and a Burrito bowl from El Gallo Taqueria. While eating my food, I bit into a spoonful of food and pulled out a clump of hair from my burrito bowl. I am nauseous.

View full review
Loss:
$61

Preferred solution: Full refund

Romel G Qmi

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Verified Reviewer
| map-marker Framingham, Massachusetts

There a driver who didn’t pick me up in my location I need we cancel the payment for me please.

Uber - There a driver who didn’t pick me up in my location I need we cancel the payment...
Uber - There a driver who didn’t pick me up in my location I need we cancel the... - Image 2

The driver had to pick me up from 290 Speen Street to 59 A. It looks like the driver went empty or picked up someone from 5 Chrystel Road, Natick, and then I was obliged to take another Uber from 290 Speen Street, Natick, to 59 A. I want the payment canceled, please.

View full review

About

Related Companies

Ubereats, Postmates, Careem, UberHealth, Uber Boat by Thames Clippers

Summary

Uber is a ride-hailing and transportation company that operates in over 600 cities worldwide. The company was founded in 2009 by Travis Kalanick and Garrett Camp in San Francisco, California. Initially called UberCab, the company's ability to leverage smartphone technology to connect riders with nearby drivers in real time drove its early success. Over the years, Uber has expanded its service offerings to include ride-hailing, food delivery, bike-sharing, and even helicopter rides in select cities.

Uber's niche is providing affordable and convenient transportation to people who need it. With its easy-to-use app and cashless payment system, Uber has disrupted the traditional taxi industry and become a popular alternative for many people. The company has also introduced features like UberPOOL, which allows riders to share rides and split the cost with other passengers going in the same direction, making it an even more affordable option.

Uber's clients are diverse and include both individuals and businesses. Many people use Uber for their daily commute, while others rely on the service when traveling to new cities or needing a designated driver. Businesses also use Uber to provide transportation for their employees or customers, and the company has even launched a separate service called Uber for Business to meet these needs. Uber has become a household name and a ubiquitous part of modern transportation.

Uber reviews and complaints

Uber is ranked 46 out of 390 in Transport category

Area Served

USA, Worldwide, Asia, Other, Canada, UK, Australia, Europe

Payment Methods

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Uber FAQs

Winnie Murugi
PissedConsumer Reporter

Uber is a US-based technology company that specializes in ride-hailing, food delivery, and freight transportation. Founded in 2009, Uber is now available in more than 60 countries worldwide.

Uber FAQs

Uber is a mobile app designed to connect drivers and riders. The application allows users to request a ride. When the request is accepted, the app shows the estimated time of arrival, vehicle type, and driver data. The rate is calculated automatically based on traffic, destination, availability of cars, etc.

As stated on the Uber Help page, there are 2 variants for calculating fares: upfront and classic. The first one is a dynamic calculation that is based on demand, distance, traffic, and surge. Classic fare calculation is made on the basis of time, distance, and the base fare.

According to Uber Help, a trip cancellation can be done any time by clicking “Cancel” on the trip page. A fee can be charged for cancellations being done after the driver’s acceptance.

An Uber account can be deleted on the web and from the app. For both options, identity verification is required. To delete the account from the app, you should tap ‘Delete Account’ on the Privacy Setting tab. The Settings can be reached from the menu at the top left of the app.

An Uber application that connects drivers and riders works according to the following principle: in the app, enter the necessary destination into the “Where to?” box, choose the option by using filters, and confirm the pickup. The nearby driver accepts your request, and at the same time, you are automatically notified when the driver’s vehicle is about a minute away. After this, the driver picks you up, takes you to the destination you need, and in the end, you leave reviews and ratings in the app.

As Uber is a publicly traded company, it is owned not only by its founders, Travis Kalanick and Garrett Cam, but also by a variety of shareholders.

If you have found another way to get to the destination you need, cancel your order via the Uber app by navigating to “Orders”, choosing your “Active order”, tapping “Help” in the upper right corner, selecting “Cancel Order”, and following the on-screen instructions.

Uber Black is travel in black premium cars with professional, highly-rated drivers. As for Uber Premium, it is a general term that includes Uber Black, Uber Select, and other high-end ride options depending on the specific offerings in your area.

Uber usually shows the full estimated cost of the trip from your location to the destination, rather than per mile. To find out how much you have to pay, enter the destination you need in the “Where to” box.

When you upload the Uber app on your mobile device from Google Play or App Store, create your account by using your email address and telephone number. Enter your destination in the “Where to” box, tap to confirm your pickup location, and follow “Confirm”, after which track the driver’s arrival on the map, make sure that the driver is in front of you by matching the license plate, car make and model. Pay cash or use another payment method, after which rate your trip.

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