Skip to content
This month the number of Uber customer service requests is much higher than usual.
Uber

Uber Reviews

www.uber.com
What is your customer experience with Uber?

Uber Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Uber has a 1.6 star rating from 8612 customer reviews, with 13% likely to recommend. Reviews show 82% unfavorable and 8% positive; many cite high price levels and overall dissatisfaction with service and support.

Key Takeaways for Future Customers

  • Read recent Uber reviews for recurring customer complaints before booking.
  • Expect difficulty reaching customer service for billing or refund issues.
  • Check payment and membership charges closely to avoid unexpected fees.

Negative Feedback / Risk Areas

  • Frequent customer complaints about billing errors and unauthorized charges.
  • Refunds and cancellations often delayed or unresolved.
  • Poor availability of live support and account or delivery disputes.

Positive Feedback

Some users find the service convenient and have received successful refunds in individual cases.

View full overview ›

Media from reviews

Uber - I was charged after I had scheduled a pet ride and the driver didn’t want my dog...
Uber - 909843****Uber - My id want go on the appUber - Status on refundUber - I was charged $5 for a cancellation fee...Uber - I was charged $5 for a cancellation fee... - Image 2Uber - I was charged $5 for a cancellation fee... - Image 3
View all media ›

Turn one complaint into a collective action

PC collective complaint

A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

Start Collective Complaint
Show reviews that mention
account driver money ride service phone customer number card app
Filter review
Sort by
Avonte Yfi
map-marker New York, New York

I can’t go online

I cant go online I sent all my pictures papers work they still asked me to send them back please I need help with this issue

View full review
shoppergirlz G

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

On August 1, I placed a breakfast order...

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Driver delivered to the wrong address in another state despite confirmed instructions.
  • - Order was over $100; refund requested but not provided.
Uber - On August 1, I placed a breakfast order...

On August 1, I placed a breakfast order with Uber Eats for the Denny's restaurant. I was visiting family in another state, so I made sure to put the delivery address to my niece's house, where I was currently located.

The driver, Jorge, called me to confirm the delivery location, which I confirmed with him. I even followed up with a text and confirmed the delivery address again. I then received a notification that my order had been delivered; however, I did not receive any delivery. I looked at the picture, and he actually delivered the food to the incorrect address in a different state, willfully and knowingly, and then lied and said he delivered as instructed by the customer.

He knew what he was doing was wrong, but he wanted to make sure that he got the money and the tip for the delivery. Even on the app, it says delivery too far, so he knew what he was doing was wrong and did it anyway. The order was over $100. He literally dropped the food at the end of the driveway of my personal residence in a different state.

I still had hungry kids that I needed to feed, so I put in a second Uber Eats order. I called customer service and spoke to a rep named Christian to request a refund because the first driver willfully delivered the food to the incorrect address; very unethical business practices, and the operator, although he could see the delivery address clearly was not the address the driver delivered my order to, refused to refund my hundred dollars. I have since filed a dispute with my bank and additionally filed a complaint with the Better Business Bureau. I feel that I have been scammed.

Your business practices are unethical, and I will not stop posting negative reviews until I get my refund and made whole. What your company and your driver did to me is unacceptable. Not to mention, I was visiting family that I don't see often in another state, and instead of being able to enjoy their company, I was having to order and reorder and talk to customer service to try to get a refund and figure out what was going on. It was an awful experience.

Shame on the driver who did that to me and my family. Everything is well documented: the phone call, the text message correspondence. I even followed up with the driver's phone call with a text message again, confirming the address that I had listed on the order for the delivery, and also your app has on there that the delivery was too far, so the driver should have notified me and had the order canceled. Instead, he decided to do something unethical and dishonest.

I hope that he is terminated from Uber Eats.

I will never use your service again, and I won't stop coming after my refund. I will not be taken advantage of.

Loss:
$100
Cons:
  • Unethical business practices

Preferred solution: Full refund

User's recommendation: The drivers will knowingly deliver your purchase to an incorrect address and willfully lie to keep the money and tip and when you complain to customer service, they are so unethical even if they know what their driver did was wrong, the will not issue a refund. I got scammed out of over $100!

View full review
2 comments
Aniello Rgx

I doubt they did it on purpose. You conclude this because this is something you would do and you think that everyone is as dishonest as you are.

Guest

Without screen caps/order details of Denny's address and the delivery address as it appeared on the order summary you placed, your review is useless.

View more comments (1)
Vondalynn D

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Riverside, California

Uber does nothing about driver stealing from riders

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Driver drove off with backpack left in trunk; bag with the driver.
  • - Uber Support has not resolved within 24 hours; police video exists.
Updated by user Aug 09, 2026

I have over 15 different chat threads with Uber in their app and I have not been able to get one person that has been willing to help me with my stolen items that were taken by their driver. It is obvious that the driver took these items on camera and he would not answer the phone when I tried calling him immediately after. Uber is a piece of *** company

Updated by user Jul 24, 2026

NOTHING has been done from Uber. Police are investigating the driver.

I have had to go without my debit cards, Id and property that belongs to me. The driver is still out there….Likely stealing from his next victim.

Original review updated Jul 24, 2026
I am extremely frustrated with how my situation has been handled and am requesting immediate assistance. Four days ago while riding in an Uber, the driver closed the trunk and drove away with my backpack still inside.

As I was exiting the vehicle, the driver took control of my backpack and shut the trunk before I had the opportunity to confirm that I had all of my belongings. The backpack remains in the driver's possession. Over the past 24 hours, both my friend (who booked the ride) and I have repeatedly contacted Uber Support, yet no one has provided meaningful assistance or helped us recover my property. This has been an unnecessarily difficult and time-consuming process.


The backpack contains valuable personal property, including expensive hair products and professional hair styling tools.

I need these items returned immediately. If this matter is not resolved promptly, I intend to file formal complaints with the Better Business Bureau (BBB) and the Federal Trade Commission (FTC). This situation highlights the serious shortcomings in Uber's lost-item support process. No customer should have to spend over 24 hours trying to recover personal belongings left in an Uber.
I provided these photos to the Uber staff and yet they still keep asking me to name the rider and the driver in this situation.

Am I missing something here?!?
I filed a police report. Police were able to retrieve video of the driver taking off with my bag; meanwhile, Uber is still trying to locate the trip.
Loss:
$4500
Cons:
  • Worst customer service ive ever encountered

Preferred solution: Full refund

User's recommendation: Replace the entire staff

View full review
Sachin S Jtr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Los Angeles, California

909843****

AI Highlights
  • - Request reconsideration and reactivation of the Uber Driver account.
  • - Affirms current ownership of phone and email; requests review for linking.
Uber - 909843****

Request for Reconsideration and Reactivation of My Uber Driver Account. Dear Uber Support Team, I hope you are doing well.

I am respectfully requesting a final review of my account deactivation and kindly ask you to reactivate my Uber Driver account. My current phone number is 909843**** and my email address is.sachindhullp@***.com I would like to clarify that this phone number may have been used by someone else before it was assigned to me, and I had no knowledge of its previous usage. However, I am now the rightful owner and current user of this phone number, and this Gmail account belongs only to me. I have never knowingly or intentionally created or used multiple Uber driver accounts.

If your system has linked my information to another account, I respectfully believe this may be due to a previous ownership of the number or some other misunderstanding. I kindly request that you investigate my case once again. Driving with Uber is very important to me, and at this time I do not have another reliable source of income, and I sincerely hope to continue working on the Uber platform. I respect Ubers policies and am fully committed to following all of the companys rules.

If any additional information or documents are needed to verify my identity or ownership of my phone number and email, I will gladly provide them immediately. I sincerely apologize for any confusion that may have occurred, even though it was never my intention to violate Ubers policies. I respectfully ask you to give me one more opportunity and reactivate my account. Thank you for your time, understanding, and consideration.

Sincerely,.

Phone: Phone Number]. 909843****Email:.Sachindhullp@***.com

User's recommendation: “I would recommend Uber to future customers because it has been a convenient and reliable platform for me. I’m hoping to continue working on the platform and appreciate Uber’s support.

View full review
wentao q

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unnusually higher and unreasonable booking fee ( $23.71) for just 25 miles

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Booking Fee of $23.71 was over half the fare.
  • - Estimate was $74.95; fee breakdown unclear.
  • - Support gave No Change and did not explain the fee.
Uber - Unnusually higher and unreasonable booking fee ( $23.71) for just 25 miles
Uber - Unnusually higher and unreasonable booking fee ( $23.71) for just 25... - Image 2

I am posting this review to help other customers make an informed decision. My concern is not about the total price of the ride.

Before I booked my Uber from LAX to Monterey Park, Uber showed me an estimated total of $74.95, and I accepted the ride because I considered the price competitive. However, after the trip, I received the receipt and discovered the following breakdown: Trip Fare: $45.58 Booking Fee: $23.71 Other fees and surcharges The $23.71 Booking Fee alone was more than half of the actual Trip Fare. I found this unusually high and unreasonable from a customer's perspective. If Uber had clearly shown me this fee breakdown before I confirmed the ride, I might have chosen another transportation option or made a different decision about tipping the driver.

I contacted Uber Support and asked only one simple question: Why was the Booking Fee $23.71? The support representative initially told me that my concern appeared to be a confusion regarding the Booking Fee and that it would be forwarded to a specialized team for review. However, the final response was simply 'No Change.' My specific question about why the Booking Fee was $23.71 was never actually answered. Instead, I was only told that the total price matched the estimate shown before booking.

Whether or not Uber is permitted to charge this fee under its pricing policy, a Booking Fee of $23.71 on a $45.58 trip fare is not transparent or reasonable from a customer's perspective. Customers deserve to understand how their money is being allocated before they confirm a ride, not only after the trip is completed.

I have attached my receipt so other customers can see the actual fee breakdown for themselves and make their own informed decisions. I hope Uber will improve the transparency of its pricing and clearly disclose significant fees before customers confirm a ride.

Loss:
$16
Cons:
  • Too higher booking fee for just 25 miles distance

Preferred solution: Price reduction

View full review
2 comments
Guest

Uber was involved in a wage-theft class action lawsuit with its drivers. Up until recently you would not have seen the mandated breakdown of the fare.

Now it is there for transparency. The booking fee is Uber’s to cover administrative costs.

Rabban K

Sir we recharged yesterday, token for token is not received yet.

View more comments (1)
Ethan L Aod

They hae opened the door for 3RD PARTY CRIMINALS TO KEEP ON TAKING

AI Highlights
  • - Promotions and PRO status were inconsistent; suspensions and resets.
  • - Customer service was unhelpful across Uber/Hertz/Avis with no resolution.
Updated by user Jun 04, 2024

This is a very concerning not so fun fact. Heard of "AS IS"?

I'm just knew that "AS IS" was pertaining to purchasing a vehicle. But IN THE STATE OF GA you go to rent a vehicle and are renting the vehicle to do rideshare with. It's allowed that cars are "RENTED" as is. Ride shares are paying to Ride at their own risk?

Georgia's At Your Own RISK is what you have to expect to have to deal with.

AT YOUR OWN RISK. Drive at your OWN RISK and the new Ride Share at your own risk.

Original review May 15, 2024
I started driving for ("UBER") in 2023. In my 1st week of driving I did 189 trips.

Got all the congrats the this's and that's. Make it to a whole PRO in less then 2 weeks. As soon as they gave me the SO-CALLED promotion - is as fast as they took it away. And thats due to acceptance rates that I had no clue about.

I mean then they threw in with the wolves. Which then changed my whole everything with them. Started on longer trips for way less money. Will direct you all they way out to places unknown then after dropping off the passenger you then are now wasting gas because the GPS is not picking up because your in the back woods.

And when you find your way to people its at a gas station where you then find yourself waking up there by a man screaming at you because where people come to pull over to rest their eyes so they don't end up waking up thanks for the sign and the pull it connected to. Drive and Drive because your good at it and they seem to acknowledge that to. Well why does it worse. Now the call in is HORRABLE actually its DISGUSTING.

Everyone deserves a chance IDK where your located. With this UBER NO CUSTOMER SERVICE ETHICS at all. There code of conduct is get them off the phone, ignore: TACTICS - hello, hello, are you there sir I can't hear you / can you hear me? you are aloud to talk to coworkers while on a call, transfer them to another co-worker.

OR JUST HANG UP. OK desperate you are doing all of what they tell you and you leave Georgia with a pro status. Tennessee your driving and really surprised at how good your doing in money wise being though its way smaller that Atlanta. Time comes for you to leave after 3 months in NO TICKETING TENNESSEE again your leaving a TOP PRO and heading back to the state that started it all - ATL.

2 time PRO - O to which you find out the hard way that the reason why your not getting TOP-PRO or even a PRO status is because when I came back to ATL It erased everything and zero'd me out. And from that time until they let 4 people out 2500 rides make the most - please make it make sense complaints. 1 said that I was doing illegal drugs in the car. OK when before they got in or after.

2. I was doing cash rides. OK how do you they know that? and how would I be able to do that if it was not them the tattler doing that.

3. And a rider said that I was under the influence. OK under what influence and when did they feel that way before or after all of every of my passengers made it to their location safely - YES less then 4 of them left with my words of advice. GET OUT.

I was used to making $1500 - $2000 a week. After coming back to ATL I made $1500 1 time never to be seen again. Riders have told me several time how much they paid for the ride but uber only gives you a 1/3 of that meaning that rider paid 36 dollars the diver got 12 dollars. Uber got the rest of that.

Not a problem when making the money to offset the thought of your being robbed. But they are going to find any excuse to keep you in a gold status, Hence they pocket the majority of all money. The break down of what is supposed to be customer service / support turns out to different levels of not being able to do anything. And I say this because of the system programmed to keep a certain group of people to consistently fail while they drive thinking after being told several times and getting several badges that your doing well so they give you a status.

EACH level is what determines the quality of service your going to receive and soon find out is the slick game of hiding behind an APP with not having any rule or regulation and can and do with always having your information to do what they want. And while you think you have rights and some control of your life. You know now that the days of customer comes first, the customer is always right, Or making it make sense - making it right. With BRONZE and SILVER the quality of service your getting is coming from someone that either just starting the job and they don't know what they are doing and eventually your going to get hung up on to call in again for it to happen several times over.

The 1 that don't understand anything and you keep repeating the problem over and over. The one that only hears what they want to and responds to something you never even mentioned. Or the 1 that really could care less because they freaking have a job. Most of all they mostly are in countries that don't have the "SO-CALLED" freedoms we have.

So getting anything done, fixed, repaid, changed, talk to, taken at into consideration is not in their D.N.A. or its just against laws of either country and the businesses that are funding them. YOUR NOT GETTING ANYTHING AND THEY CANNOT DO OR CHANGE OR FIX ANYTHING. Noted and sent off.

OOOOK your a PLATINUM DRIVER and the service your getting comes from the PRORITY TEAM to whom are little bit more sorry that your having to experience this and that if they can get it out. But they are trying because they know all that trying is going to get them acknowledge and that promotion is going to be theirs the next time they start passing them out. Your not getting hung up on as much, repeating still happens and the only definite your getting is they are going to look the 3 things they are allowed to see which has nothing to do with why your calling and they also have noted it and sent it over to that whom ever again and look out for your e-mail to have a message from whomever. AGIAIN nothing and no resolution.

Priority is your time of holding and or getting transferred 8 times to with someone telling that they took note to the situation are going to send it there prority team and look out for a message in your app from them. "NOTHING". Getting to PRO level you come to find out that everyone is a PRO driver. UBER has just as many SUPPOSED TO BE SUPERVISORS as they do PRO DRIVERS - Meaning your still getting nothing more nothing less than you were being bronze or silver and at times your in need of help.

Road side assistance isn't worth no more than someone taken 2 to 3 hours coming all to do is put a spare on that I hope most people know how to do themselves. Tell me how many times have your spoke to a supervisor that couldn't do anything, can't change nothing, has a WHOLE ATTITUDE, and again that can't do anything but notate that and send it over to now there special team that will take a look at it. so look out for a message in your app. But the message is on articles on what people may have looked up to get nowhere at all.

It didn't matter at all what the issue was "HELP" is not in their program. Words like Priority, Pro, Elite, Supervisor are words thrown out to make people feel some type of importance, an edge on the others, belonging, maybe a 1 percent increase in pay. For most they are never going to budge and they don't have to. Now that company supposedly has an office in San Fransisco but has no number you cannot contact anyone about the mistreatment that you the CONSUMER, APP'R, USER have been receiving.

WHO THE *** CARES cause the base is over seas in the first place. Its all a Facade that feeds to those that if this 1 thing works it will just fix the problem. At the same thing your knowing that you have the beginning of deep digging of your I am never going to get out of this whole "GRAVE". NO RULE NO REGULATIONS.

With that strategy they make billions to which they now are a large enough conglomerate that they franchise out as IDK but whatever it is but there was a vision and it gave birth for a now New 3rd party entity and powered in there own right a legal way of destroying anyone and everyone in its path. My account got suspended with no reasoning at all. Nope on driving, can't reserve a car to get anywhere, and what does driving have to do eats. I am allowed to resign up again but I think they are now asking for money to take a special class.

UBER/HERTZ. I drove uber with the help by renting a vehicle from ("HERTZ") I paid deposit and that week. More than $500 dollars! Hertz gave me a 2023 Grey Toyota Camary to I was happy happy happy.

I love Toyotas as a matter of fact my first car was a Toyota. It drove SOOOOO smooth and the room and space for everyone was perfect with a weekly payment of $368. Like I said in UBER I did 189 rides in my first week drove over 4000 miles congratulated several times and 500 5 stars. Atlanta, GA has to be 1 of if not highest when it comes down insurance costs.

Within a 5 mile span of highway you will have passed 5 accidents. Thanks to phone technology the attention spans of majority is just as equal to their patience and that's as far as their hand and if they wear glasses that depends if you are a closer or not close enough. I said all that to say is this my 1st Complaint on HERTZ. Now growing up there wasn't to many assistance when it came to driving.

Now there is an assistance for everything to the lane this lane that, back this up, and in most cases there is a 360 degree view of the car. Driving down the highway going 65 miles an hour coming up to THE "Grady Curb" with both hands on the wheel for better control of the car you proceed into the turn and out of nowhere here comes this van either driving to fast or maybe haven't been driving long enough to handle turns at all has slid into your lane to which you proceed to swerve away from having an accident at 65 miles an hour on a very popular highway going thru a very major city. As that is happening the LANE ASSIST is going to assist you back to the center of the lane because that's what its designed to do but it is not recognizing the van that is bum-rushing not paying attention *** you out. The only way to not get into an accident is by putting force against the programmed assistant which had some passengers over time to think that you really don't know how to drive or swerving to much and now your a drunk that riders are now starting to complain about to which its effecting your ratings in which most times they are not looking forward they are looking to as far as their attention spanned hand connectd to their phone.

I tried the drivers manual and nothing, I even took it a Toyota dealership and they told me they would take it off. Issue was that it wasn't my personal car. And NOONE at HERTZ could do it either and by the end of week 1 and my 2nd payment that I made in person I brought this up to HERTZ. And I gave them different scenes that I've experienced and what I didn't want my passengers to have to.

I was told that I haven't had the vehicle long enough and that I could leave that car there and wait for who knows long its going to be when they have another car. So Yep I drove off with hating the steering anything on any vehicle. Yes that means even the backup camera. Week 2 the 3rd payment made in person after driving 6000 miles thru a couple of conditions, the worst streets in America, and places that should have insurance for if anyone has to go down to pick anyone up.

Its been raining for 2 days the roads are wet and your car is sliding when you have to break fast for whatever, sliding when you proceed to move forward after stopping at the stop sign/ light, and will complete 360 degree turn when coming onto or getting off the already 360 degrees. Its 1 thing when I'm the only person in the car but when it happens several times and 1 day it was completely dry and that still happens with having passengers. First Steering Assistant now TIRES. I also in person brought that up to HERTZ and I was told that they DON"T swap out cars because of tires.

Which I don't understand this car without tires and why wouldn't they be covered because no tires what good is the car? So now this is when I'm introduced to the VOUCHER. What is your zip code? 30313.

Your now given a piece of paper which has 4 different places in the zip code you gave them and they say you can take the car to these 3 Maintenace providers or the 1 place I didn't need to see because they told me that I still had 4000 more miles for an oil change. So I go to 1, 2, 3, places that are on the piece of paper and they are all booked and its going to be days until they could get to your car. "Dummy" you live in Atlanta and HERTZ is paying for it and time for mechanics working out another s money getting of sticking it to HERTZ finding things that didn't need to be fixed but they said it did. And now they have appointments out the ying-yang.

REALITY is REAL being and seeing the many people coming, sitting waiting, and leaving. Its all a game and the individual is the victim with losing out on time and money not to mention that your experience with UBER/HERTZ was going great but now but soon turns out to be some of the very worst ever 1st time situations experience in my 46 years. Here we are on week 3 and the 4th payment made in person. I have now driven over the 4000 miles for the oil change, I have put on the car 12,000 miles, made come to find out 10,000 dollars as well.

It gotten to the point the tires were so worn that I was at the air pump 3 times a day. So I took the car to hertz and told them what the issue is and have been going on with the tires lets not forget the GOT DAYMN STEERING ASSIT headache. I was told to buy fix a flat again being told that switching was not going to happen and I'd have to wait for one of the maintenance providers to have an opening again asking me for my zip code getting the same 4 providers as the 1st, 2nd, and third time. That was on a Friday.

I always said to them that the 1 thing I'd hate to is for anything to happen to which I'd be left some where with trying to figure out how to get home. Sunday I am driving down 1 of the highways and tire #1 blows out. I call uber and they tell me that its going to be 2 hours for them to come just to put a spare on. Not another tire.

Until you get that tire replaced and pictures are sent. YOUR NOT GOING ONLINE on hold 48 hours. Call into hertz they are going to charge you like $100 dollars just to show up 2 to 3 hours later just to put the spare if your car has 1 on the car. It took me n hour to get the spare off because the screw was plastic and the part you needed was the iron steel that wore the plastic down that it was unable to turn.

Got it on and since it was so late I didn't know where I was and to late to be driving around wasting gas on top of not being able to make money I pulled over to a gas station and fell asleep. Monday I wake to get a coffee got into the car to press my luck with driving on the spare because I didn't have that much money because of UBER'S Slave driven policies and again with no RULES or REGULATIONS I felt like I was drowning. Getting back to the morning of Monday I proceed to make a right turn out of the parking lot and probably mad it if a quarter of a mile down the street then TIRE #2 blows out on me. So now I have a dummy on the passenger front side and a flat on the passenger back side.

Call into HERTZ and I was told that they can come tow the car I go on to ask well what about me and they told me that I'd have to figure it out they weren't allowed to have anyone in the trucks. So it comes down to choice. I had on me the money I was going to pay the car with since now my day for payment was now on Monday's. Its about 7 - 8 am.

I go to find a tire place and bought 2 used tires that costs me $100 dollars. Because of that I am short on my payment so I decide to just be late on my payment. I drove the rest of Monday. Then and again here it is Tuesday morning and I am going into the HERTZ location to now make another payment and to bring these issues thats been happening.

And this time I wanted to talk to the HBIC. Miss Kimberly Johnson. Ok well that didn't happen because I was now NOT allowed to make a payment because after all this time I have to go and get the car maintenance. Now on this very day I was introduced to people really just don't care to give you all your options and for 4 weeks and 5 payments later to now be told that you could found another provider in another location.

Mouth dropped to the floor because why didn't anyone say that. On top of needing tires I needed breaks because of the 2 tire blow outs back to back it wore on the breaks bad as well as having been driving over 15,000 miles in 4 weeks. I came back on Friday and couldn't do it anymore it was taking to long and to many days out of my being able to drive and make money. And how I felt the unfairness of the process especially when I have came into the location once a week with the issues I having and I kept getting a voucher that was 4 places and blah blah blah.

They know the deal and at this time I am feeling that this is a game plan. So I went on ahead and went to find another mechanic. I went and called a place and in front of the Hertz worker and we both heard her say that they were open and ready for ya. I am on my way.

It only takes me 10 minuts to get there and why when I pull up they are telling me that there systems had just went down and they are not going to be able to do anything until the next day. And that was not true either because I went. So getting back to Friday I went back to the Hertz location. The back and forth with the worker because I came in to make a payment and I was told that I needed to get the car Maintenaced and I tried and tried and its taking away from time and money.

Any who again going back and forth with her she gets to the point that askes me what it is that I wanted and I told her I wanted to be able to pay for the my week so she goes and taps a the computer and then says declined. NO run it again I have the money she does it again and comes back declined. Well I go take a look into my account and see that my account is now in the red. Why is that is Hertz took the money and had it the while meaning that the week was already paid for.

But to the rep behind the counter she wanted to try to embarrassed someone by getting loud and the threats of if you leave then I was taking the risk of there being a repo put on me and the car and I was going to be charged for that. After the 30 mins of nothing I left and went bout my business. Sunday Uber has me on the longest trips ever and this particular trip took me out so far that I wasn't going to make it back to the city. I took that trip and noticed that my breaks were really going out.

Coming to a light or sign you'd put foot on the breaks and the car kept moving. There were time the car stopped in the middle of the intersection. So I went to pull over at a QT again where people to rest or even take a nap and don't have to worry about being bothered. O no not at this QT.

Why was I woken to a worker screaming at me telling me that I was not allowed to sleep there and that I needed to get off the property or he was going to call the police. So I proceeded to leave which I should have just let the man call the police because it would have saved me from getting into my very first car accident. As I am leaving the QT and as tired as I was I tried to foot the break and the car crossed over jumped the curb I went down a hill, thru a tree to continued down the hill and free fell off a wall landing on some construction clean-up which prevented me from going into a wall belonging to a business. Get this why did only the Chamblee police and fire dept come to sit there for an hour to be told that the EMT's wasn't coming because they were short 2 E.M.T's.

So my fear came to reality when I was left on a corner by the Chamblee PD and fire dept and I was left there to figure it out. And yes I did go back over to the QT and wasn't his *** still there so I just had a couple of words for him and what he could have prevented but instead his threats of calling the PD department and not being able to see past his own whatever *** And as I walked out the door low and behold the wrecker pulled up with my car on the back. And I told that driver of the wrecker to show that Ma Tha FuckERRRRR what could have been prevented. Thank you sir who ever you are that got the uber for me back to a safe place.

GOD BLESS YOU!!! Never have ever I heard from anyone either from Uber or Hertz. And getting in contact with location HERTZ is SOOOOO IMPOSSIBLE. Not to mention I basically I owned was in the trunk.

Clothes, that I had of my bff who just passed, things I got from packing my sister up and her moving to Mexico. About $1500 dollars of stuff and my license was in the door. So after calling Hertz/UBER I eventually made it to the Hertz/UBER and I was told by the Uber/Hertz operator that since I had full coverage and I still had days left that I could go get another car. Because the car was fully covered and at this time I am so far gone off what's going on in my life personally and to add victim of 2 tire blow outs and now a physical accident to the pot.

I know life happens but hold up now these situations COULD HAVE BEEN AVOIDED. ANY OF THE WEEKS I WENT INTO THE LOCATION. AND YES I DID GO THE FLIP OFF AND HAD TO REMIND EVERYONE AT THAT LOCATION DON'T ACT LIKE YALL DID NOT SEE ME ONCE A WEEK WITH THE SAME 3 COMLAINTS. Now everyone wants to look stupid and now Big girl MISS Kimberly Johnson wants to waddle her *** from the back.

As i gave her the rundown and the results of what the rep on the phone is telling me Miss Johnson is not trying to hear that. Back and fourth with 3 different reps over the phone telling me 1 thing go pay for a car and get to the location and here it was 3 times and nothing. 2 weeks later i had to pay them $360.00 dollars then they gave me another Vehicle and guess what happened. OF COURSE sitting at the gas station 15 mins later the guy says your tire is flat.

GTFOH no its not and OMMFG tire flat. Call it in to HERTZ they gave me a voucher and I put air in the tire and made it to Keystone. 9 hours later and finding out what the sensor really is and totally amazed REALLY. But damn all day and after calling it in Uber again has the 48 hour thing and of course I get put on it.

SO the day I get to driving I am going down the street and here this truck comes and got too close and why did my passenger side mirror disintegrate like it was never there. Another 48 hours. Now I am at the point that I didn't get a chance to make any money because of tires and holds and so in 1 day I done my 30 rides and rode on out of the GA until i came back 3 months later. ("AVIS") Here I am today and I have rented from AVIS and with them I was driving a car that I had for a week and a half until getting pulled over from the Sherrif and the Metro PD of Nashville.

And their reasoning was the tag did not go with the car i was driving. And in between that I took the car back to rented location they did go all out of the way to prove the fact that the tag did go with the car. But when the Metro PD got to me he told me to home and get the car towed back to the location. I got my pack of cigarettes and did just that.

The 5 day wait for another vehicle was torture but I got another vehicle and I was very surprised. But the 2023 Chevy Malibu took me by Suprise. I mean I liked that car. The gas mileage was top dawg.

as much as I drove I only had to fill up once. Now I did 26 trips so I needed 4 more trips to make 30 and get the *** out of NONE TICKETING TENNEESSEE. Feb 8th I picked up the car at 9am and dropping off the 29th and on the way to 30. Accident #2 BAMMMM from the passenger side and I did a 395.

No not 360 degrees I mean he hit me so hard that's where the extra degreeage came from. Police comes and can't do anything because we were in a parking lot. Nope on the paramedics nope ticket. I go the Emergency Room.

But that's for another topic. OK So with these 4 Uber/LYFT - AVIS/HERTZ. At the top of the pyramid there's UBER/LYFT gave birth to the new HERTZ/AVIS everything is going thru the app and they both have the nerve to make you sign up to be a member and for what? It wont and don't change anything.

Now both Uber and Lyft gives their own business debt card A BUSINESS DEBT card. And that's just so anyone who you give any information about those cards to your trapped then looking at how are you in the whole especially with their cards. Calling and fixing anything IS NOT GOING TO HAPPEN. Just signing up already given you the dummy check.

So I have both cards Uber and Lyft and they both sit in the negitive and why is that when I already made the money. It was there but this is the introduction to the underline *** They are what I call third party white collar crimes that were birthed from Uber-Lyft to Hertz-Avis down HyreCar, Flexdrive, GIGCar, and what ever trifolent M'Fer out trying to make another quick buck off another broke ma tha *** and the broke ma tha *** er is trying to get out of a slump. There are NOPE PROTECTIONS FOR US AT ALL. GigCar- I rented a car from them that I was paying $450.00 a week it only hade 350 miles on it RIGHT.

3 days later why did the tire EXPLODED. I didn't know that a tire could make that loud of a noise. GIG Car told me that they don't do tires. Tire #3 bought a whole day taken from they still get paid for that day because they say you still had the car WTF type of B.S is that.

OK so they supposedly to it off my weekly total so whatever I get to the point to call in and take care of the total and with the GIGCar guy on the phone the money was taken out and i got a confirmation and everything. So why when the following week came and I went to pay for what I wanted to be my last week with the dumb *** I went to sleep being in the positive and woke up $275.00 in the whole and why. GIGCAr got paid last week with me on the phone but the day before the payment they told me and chime that there was an oops and it was sent back. but when it was sent back it was taken out and with that took my *** money.

BUt gig car sees it as they only got 1 payment *** the fact that they *** my positive account to a negative and guess who that falls all on EVEN with chime on the phone. So I went from now owing them after they got me in the hole I have NOPE money can't even put gas in the car I am now supposed to pay them $1899.00 dollars. How the *** And what about my account they get away with the help from chime and not have to fix a GOT DAYMN THING IN MY ACCOUNT so I get call card in stolen and they gave me a new account and number. Let me say that I gave up $200 deposit and same time gave $450.00 just to get the *** Where is the help at.

Cant Call no one after they put you in the whole they blocked me from calling they no nothing at all. And that goes for Uber, Lyft and there *** so called bank cards. Again thats another topic. Cards that you cant use until you put money on but everyone else can come swipe the *** out f your 500 dollar limit but they swiped 6000 dollars still you cannot get 520 off your card.

insufficient funds is what you got but. Your card paid them and now you owe both of them. So I went to HyreCAR another dealer getting over on *** cars that was never ever inspected by LYFT / UBER or hyrecar themselves. But theses vehicles are allowed to be on the road as rideshare vehicles.

Ok I was giving a car more filthier than anything I ever seen. But he gave it to me to do drive share with. Inside the car the seats looked like they were fighting with a knife and the knife won. Again I am renting for ride share.

to put people in these cars. So I went out and bout seat covers it took me a day just to get it where I felt save to ride people. The head lights go out then the break lights go out on me. So I call the place I got the rental for them to tell me to ride with the high beams on and theyll see about fixing it but its of course Friday and they are not open on the weekends.

So all weekend I am trying to drive and go to this Automart to that Automart for no one to have the damn fuse, bulb to anything. So come Monday i had to drive 2 hours to get to the lot to get another car thats totally rudefully disgusting I mean come the *** on. I took videos of me cleaning this car out to stressed the *** out. But again I am trying to do rideshare for Uber and Lyft none inspection of these cars.

Every day i take out of having too do any type of Maintenace why do i get charged for the day. but everyone still gets the but me. or a car that is not mine but belongs to the place I am renting for a car that I am renting I should not be charged for *** but they still get PAID AND I AM SITTING ON TOP OF *** UP BROKE AS ***
To whom gets this far there is a lot more to this but I would think that there is enough here to get the just of how the everyday person that is trying to get to fix or even get out of a slump is never going to get out due to being preyed upon by the criminal, lazy, don't give a dam. But this time they are all thru these app's that have no number that you have to e-mail or the don't help *** help in your app.

Most of these app's are based out side of the country and handled by THE WEAK that are running and the app gives them the place to hide safely never to be caught. And now it needs to stop. I am sending out to every news outlet blogg and so fourth. These organizations need to stopped and burned to the ground.

WHOS READY TO FIGHT this war that can be won and power gets put back in the hand of the very people these businesses are getting off of. They need us before we need them there would be not a *** business if there were not a *** person with not a *** dollar
Loss:
$10
Cons:
  • No customer care or service at all

Preferred solution: O there to be an oversite of them and I want to be compensated for all the times that my situation could have been prevented.

User's recommendation: be smart and ask for the maintenance report that its the law for you to have if asked. They dont have it then they are fraud

View full review
5 comments
Latessa Dyj

You are NOT entitled to compensation. GET a job instead.

Germany Mrl

Dude make it so people can read what your saying. Especially if your gonna write a short novel.

Pheng Oxq
reply icon Replying to comment of Germany Mrl

Not their fault you are SLOW and cannot read simple English.

Chao Pne
reply icon Replying to comment of Germany Mrl

I can read this person's posts just fine. Only, you seem to have difficulty. Then again after your replies to other people it is apparent you are SLOW and cannot read well.

Guest

No one is going to read all of this. If the job isn't working out, find something else to do.

View more comments (4)
Nequisha m

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Status on refund

Uber - Status on refund

Extra charge on a ride and didn't receive a refund on July 31, 2026, for 24.94. Have not got status about the refund.

Loss:
$24

Preferred solution: Full refund

View full review
Resolved
Elise B Hem

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Detroit, Michigan

Resolved: Charged twice for one order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Uber - Charged twice for one order
Updated by user May 21, 2026

Talked to someone and was able to get my fifty two back on my card but still waiting for the other charge to be lifted from other card of 21.31$.

Original review May 20, 2026

One order $46 charged $52.21 reached out haven't heard anything from anyone. This is the second time.

Loss:
$75
Pros:
  • Only got it for my daughter transportation
Cons:
  • Sneak charges on you

Preferred solution: Full refund

View full review
Campbell T Bcb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I was charged $5 for a cancellation fee...

Uber - I was charged $5 for a cancellation fee...
Uber - I was charged $5 for a cancellation fee... - Image 2
Uber - I was charged $5 for a cancellation fee... - Image 3

I was charged $5 for a cancellation fee for a trip I never ordered, confirmed or authorized. I have screen shots and past uber history to back this up. $5 refund?

Loss:
$5
Pros:
  • Great service always there
Cons:
  • First time having an issue

Preferred solution: Full refund

View full review
Warren J Vir

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tampa, Florida

Previous ride

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - The driver asked about Uber charges during the ride and seemed upset.
  • - The driver asked to see my phone at the end; I felt uncomfortable.
Uber - Previous ride

Just for your information, the driver was asking questions on how much I was being charged through the Uber app during my ride home, and while I was conducting business on the phone (she also began to explain that she believed that Uber wasn't paying her the correct percentage). She also asked if I didn't mind, could I tell her when my ride was over and seemed pretty upset?

I explained that I don’t see the bill until the end of the ride. Then she had an attitude explaining why I was asking; she wanted to see my phone at the end of the ride.

I didn’t feel comfortable telling her the amount that Uber quoted, and nor is it her business to know. I am not an advocate between drivers and Uber, and I felt uncomfortable and did not tip.

Pros:
  • Saves me on dui & is very convenient
Cons:
  • I will continue to use uber and never experience a problem before

Preferred solution: Please do not put your passengers and predictions of how Uber gets paid and pays their drivers. It is a very uncomfortable feeling when somebody asked to see my phone at the end of the ride with the World Of scammers…

User's recommendation: Explain to your drivers that your percentage you pay is between Uber and the drivers not the customers, especially in the world of scam when somebody wants to look at my phone and see what it was charged…. I felt very uncomfortable….

View full review
Kenneth p New

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

On a former Uber driver this past monday

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Ear buds were left in the vehicle and the staff promised to return them.
  • - No follow-up from the staff since Aug 3, 2026, despite attempts to reach.
On a former Uber driver this past monday
On a former Uber driver this past monday - Image 2

Angela is here name picked me up at 3617 Evanston ave destination was 6218 Glenway ave Cincinnati Ohio 45211 and I left my black ear bugs on back seat or floor I called the number she called me from to come out I believe it is her personal cell and she promised to return my ear bugs since monday August 3 2026 and that has not happened I can send you a screen shot proving statement

Her cell is 523 549 **** please can you talk to her let her know I appreciate my ear bugs back

Pros:
  • I like uber excellent
Cons:
  • Make sure drivers return merchandise

Preferred solution: That's my complaint and would like my ear bugs back

View full review
Madison P Gcu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Grove City, Ohio

I was charged after I had scheduled a pet ride and the driver didn’t want my dog in the car.

Uber - I was charged after I had scheduled a pet ride and the driver didn’t want my dog...

I was charged after I had scheduled a pet-friendly ride, and when the driver arrived, they didn't want my dog in the car, so I had to cancel it. I want a refund; I have a picture to prove it was a pet ride.

Loss:
$17
Pros:
  • Quick rides
Cons:
  • Some drivers are disrespectful or hazards drivers

Preferred solution: Full refund

User's recommendation: Please make sure to call the driver before they arrive to make sure they will allow you to have a pet with you.

View full review
Ronnie D Heq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dayton, Ohio

Payment method

Uber - Payment method

It's not accepting any payment method. It won't let me use my Uber cash that’s already on the app.

This *** just took my money and suspended my account.

Customer service is worthless, too *** lazy to do their job, and you can never understand what the *** they are saying. They won't explain anything to you.

Loss:
$19

Preferred solution: Full refund

User's recommendation: Don’t use Uber

View full review
Susana Maria R

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Your annual membership automatically...

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
AI Highlights
  • - Membership was billed without notice.
  • - Partial electric and full water payments were taken.
  • - Layoff caused hardship; cancel and refund.
Uber - Your annual membership automatically...

Your annual membership was automatically billed with no notice and overdrew my account! You took half of my electric bill payment and all of my water bill payment.

I can no longer afford you since being laid off!

Please cancel my membership and refund my payment ASAP! Sincerely, Susana Maria Rosende 11713 Minto Ct Orlando, FL 32837 +1 (40*) ***-**** writewaydesigns@***.com midineromoneymoney@***.com

Loss:
$99
Pros:
  • Good service
Cons:
  • Automated support is lacking

Preferred solution: Full refund

User's recommendation: Good Uber Service, but not notified of $99 AUTOMATIC RENEWAL that I can no longer afford since being laid off

View full review
Tametha P

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Houston, Texas

REFUND!!!!

Uber - REFUND!!!!

I was charged $9.75 via my PayPal account on Aug 2, 2026. I had zero funds in my PP account, so Uber took the payment from my primary banking account.

I cancelled my membership last month, so I did not anticipate Uber charges. I absolutely want a refund, please.

This is unbelievable. Do not trust Uber...

Loss:
$9

Preferred solution: Full refund

View full review
Richard S Rgz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cleveland, Ohio

Double charged

Uber - Double charged

Uber charged me twice for the same ride. My account is in the negative because of it.

I would like to know when Uber will be putting my money back into my account. I use my wallet for multiple reasons, and now I can't because my account is in the negative.

So when will y'all resolve this issue? I'd like to speak with a representative.

Loss:
$26

Preferred solution: Full refund

View full review

About

Related Companies

Ubereats, Postmates, Careem, Ubereats Australia, Ubereats New Zealand

Summary

Uber is a ride-hailing and transportation company that operates in over 600 cities worldwide. The company was founded in 2009 by Travis Kalanick and Garrett Camp in San Francisco, California. Initially called UberCab, the company's ability to leverage smartphone technology to connect riders with nearby drivers in real time drove its early success. Over the years, Uber has expanded its service offerings to include ride-hailing, food delivery, bike-sharing, and even helicopter rides in select cities.

Uber's niche is providing affordable and convenient transportation to people who need it. With its easy-to-use app and cashless payment system, Uber has disrupted the traditional taxi industry and become a popular alternative for many people. The company has also introduced features like UberPOOL, which allows riders to share rides and split the cost with other passengers going in the same direction, making it an even more affordable option.

Uber's clients are diverse and include both individuals and businesses. Many people use Uber for their daily commute, while others rely on the service when traveling to new cities or needing a designated driver. Businesses also use Uber to provide transportation for their employees or customers, and the company has even launched a separate service called Uber for Business to meet these needs. Uber has become a household name and a ubiquitous part of modern transportation.

Uber reviews and complaints

Uber is ranked 53 out of 498 in Transport category

Area Served

USA, Worldwide, Asia, Other, Canada, UK, Australia, Europe

Payment Methods

VISAMasterCardPayPalAmerican ExpressDiscover

Uber FAQs

Winnie Murugi
PissedConsumer Reporter

Uber is a US-based technology company that specializes in ride-hailing, food delivery, and freight transportation. Founded in 2009, Uber is now available in more than 60 countries worldwide.

Uber FAQs

Uber is a mobile app designed to connect drivers and riders. The application allows users to request a ride. When the request is accepted, the app shows the estimated time of arrival, vehicle type, and driver data. The rate is calculated automatically based on traffic, destination, availability of cars, etc.

As stated on the Uber Help page, there are 2 variants for calculating fares: upfront and classic. The first one is a dynamic calculation that is based on demand, distance, traffic, and surge. Classic fare calculation is made on the basis of time, distance, and the base fare.

According to Uber Help, a trip cancellation can be done any time by clicking “Cancel” on the trip page. A fee can be charged for cancellations being done after the driver’s acceptance.

An Uber account can be deleted on the web and from the app. For both options, identity verification is required. To delete the account from the app, you should tap ‘Delete Account’ on the Privacy Setting tab. The Settings can be reached from the menu at the top left of the app.

An Uber application that connects drivers and riders works according to the following principle: in the app, enter the necessary destination into the “Where to?” box, choose the option by using filters, and confirm the pickup. The nearby driver accepts your request, and at the same time, you are automatically notified when the driver’s vehicle is about a minute away. After this, the driver picks you up, takes you to the destination you need, and in the end, you leave reviews and ratings in the app.

As Uber is a publicly traded company, it is owned not only by its founders, Travis Kalanick and Garrett Cam, but also by a variety of shareholders.

If you have found another way to get to the destination you need, cancel your order via the Uber app by navigating to “Orders”, choosing your “Active order”, tapping “Help” in the upper right corner, selecting “Cancel Order”, and following the on-screen instructions.

Uber Black is travel in black premium cars with professional, highly-rated drivers. As for Uber Premium, it is a general term that includes Uber Black, Uber Select, and other high-end ride options depending on the specific offerings in your area.

Uber usually shows the full estimated cost of the trip from your location to the destination, rather than per mile. To find out how much you have to pay, enter the destination you need in the “Where to” box.

When you upload the Uber app on your mobile device from Google Play or App Store, create your account by using your email address and telephone number. Enter your destination in the “Where to” box, tap to confirm your pickup location, and follow “Confirm”, after which track the driver’s arrival on the map, make sure that the driver is in front of you by matching the license plate, car make and model. Pay cash or use another payment method, after which rate your trip.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article