Uber Reviews
Uber FAQs
Uber is a US-based technology company that specializes in ride-hailing, food delivery, and freight transportation. Founded in 2009, Uber is now available in more than 60 countries worldwide.
How does Uber work?
Uber is a mobile app designed to connect drivers and riders. The application allows users to request a ride. When the request is accepted, the app shows the estimated time of arrival, vehicle type, and driver data. The rate is calculated automatically based on traffic, destination, availability of cars, etc.
How much is an Uber ride?
As stated on the Uber Help page, there are 2 variants for calculating fares: upfront and classic. The first one is a dynamic calculation that is based on demand, distance, traffic, and surge. Classic fare calculation is made on the basis of time, distance, and the base fare.
How to cancel a scheduled Uber ride?
According to Uber Help, a trip cancellation can be done any time by clicking “Cancel” on the trip page. A fee can be charged for cancellations being done after the driver’s acceptance.
How to delete an Uber account?
An Uber account can be deleted on the web and from the app. For both options, identity verification is required. To delete the account from the app, you should tap ‘Delete Account’ on the Privacy Setting tab. The Settings can be reached from the menu at the top left of the app.
Uber Reviews
Hi Kristopher, The same thing happened to me twice within a months time on 2 different debit cards. I do not have an acct with Uber nor have I ever used Uber.
The 1st time was 3-2-22, I first contacted my bank. They canceled my card issued me a new one also gave me copy of charges, amount. Date & time. I then emailed Uber got a rep named Sumit K.
She asked me for the 3 amounts,date & first 6 & last 4 # of my card.and screenshot of charges on bank statement. I sent all of the above. Sumit got back to me very quickly inform me that the first name of the person that used my card was Jaquita & charges were for Uber in California, I live in Missouri. The 3 charges were refunded back to me from Uber within 24 hours.
Now another later on 4-28 & 29, 3 more charges show up on my acct. Now mind you this is a completely different debit acct #. So I contact my bank cancel that card get new one & all info. I then send Uber an email to same one I sent to before & I get an email back that they are no longer responding to that email that I have to send thru my Uber app, which I do not have.
So I went to help section on their website got an email, sent them all the info for the 3 charges plus screenshot. I received at least 6 different email from different reps each time saying they need this or that. They kept requesting the same info saying when they received the info they would be able to help me. I sent them the info they requested on all 6 emails.
They then tell me that they have check all their accts & can't find the charges & that I should contact my bank, which I did. They said that 2 of the charges were still pending & that Uber probably had not received yet but that 1 of the charges had definitely gone thru & they should show that they had received it. So I emailed Uber with this info & they never responded back. So I sent them another email stating that I wanted to SPEAK to a supervisor, either have one call me or give me a ,# that I could call them.
Never heard back. So I checked my bank statement today & the 2 pending charges had now gone thru. So instead of emailing, I filled out form that is on their help section on website. I get email back asking for all the same info I had already sent them at least 6-7 times.
So then I get email that this has been sent on to a department that handles these things. Pretty soon I get another email again asking me for all the info that had been sent several times before but I sent all info again. Then I receive an email telling me they can't locate charges. 1st I want to know how they getting my info 2 different accts.
2. Why can't they locate charges, they did have problem a month earlier even gave me 1st name of person that used it. 3. Why if somebody has my card info that Uber is the only place it was use both time & 3 charges each time.
And if they can tell me the first name of person who is using it then they should have more of that person's info, why don't they turn it over to the authorities for stealing someone's debit card & using it.
This isn't over, I have found a # that hopefully I can talk to a real person & get to bottom of this. Wish me luck
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Verified Reviewer New Reviewer
Charge was duplicated
Left my iPhone in the Uber and they want me to pay $15 for my phone after I tipped the diver $20!!!!!!!!!!!
User's recommendation: Double check the car and pray you have a honest driver who wouldn’t hold your phone hostage.
- I use to work for them
They said I did not pay for a trip
EXCESS PAYMENT OF RS 300
- More vehicle in remote areas
Can’t get help getting my phone left in an Uber car
It is virtually impossible to reach customer support. The links don’t direct you to where you are going.
User's recommendation: Find some other service provider.
My refund for last night
give me My Dam money back this is some *** really I'm st ill waiting on my dam money what os the problem just give me my money back now I'm still waiting User's recommendation: *** no.
- Took my money never got a ride
- I just want to get in to my account
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User's recommendation: Never.
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If you really worked for Uber you would know that there is a $15 charge to return items that you left behind. If the driver wants to go home, he has that right since you were the one that was careless and left your phone behind.
He is not holding your phone hostage. You signed an agreement stating that you would pay $15 for returning lost items.
You are not the victim. The driver is not being dishonest.
I did sign the agreement, but I did not read the whole thing. Too long, so I did not know about the $15 fee.
But when I was a driver for Uber I did no make passengers pay the $15 return fee. Of course I did not have passengers that left their items behind. Also I have left items behind several times and most of the drivers waived the $15 return fee. This man is greedy.
all he cares about is money and wanting the return fee. If I have to pay the $15 fee to get my items back he is stealing. I called the police about him holding my phone hostage and they said that since I signed the policy I have to pay the fee. The driver wanted to get home to his wife and children because they had not seen him all day.
It would not take that long to return my phone. I even asked for his address but he said that he did not feel comfortable giving me that information when I told him I hope he and his family die in a car crash. I was upset at this time. I should get my ride and tip refunded if he is going to charge $15.
I won't they won't get this. So to get my phone back I have to pay $15.