On a recent trip to the New York area, I took five trips with Uber. I had two episodes where the DRIVER cancelled on me.

The first was going from Greenwich, CT to Manhattan on Feb 27. He came to the gate but said HE WASN'T GOING TO DRIVE INTO THE CITY. I called another Uber and it worked out fine. However, I was charged a cancellation fee of $5.44.

The second episode occurred on March2. I called for an Uber from Madison Ave in Manhattan to go out to River Vale, N.J. THE DRIVER WAS A MINUTE AWAY AND SUDDENLY DROPPED THE CALL. Again I was charged a cancellation fee of $5.44.

I called back and got another car and went out to N.J.

I was very upset by these two episodes. I enjoy the convenience of using Uber but might need to rethink in the future.

Sheldon Levin, M.D.

Location: Fort Lauderdale, Florida

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