Uber - Order never received

Still haven't got it resolved I paid $65 to get some food last week and it never showed up the whole time it telling me that it was going to be delayed because my driver was on a bicycle LOL so after 3 hours it finally said my food had been delivered but it wasn't so I had to get dressed and I went to the restaurant to ask them what happened they said the food was actually picked up but it was never brought to me so I paid $65 more dollars and got more food assuming that ubereats would reimburse me for not getting my food because the whole time I was on the way up there I was trying to start the chat with the help desk and nobody would ever open the chat and when they did they opened it and immediately closed it.. I assumed that at some point they would reimburse me..

I kept getting notifications that my order was not eligible for a refund which I don't understand why because I paid $65 for food that I never got anyway three days later I get back try to get back in touch with him through my app and there's no phone number to call. Whatsoever you're not supposed to call so I continued with a chat and tried to get some help after they told me my order was not eligible for a refund I wanted to know why at first they told me it was because I had waited three days to get in touch with him I did not I got in touch with him immediately and then after I wanted to know the real reason why my food was not eligible for a refund they wouldn't tell me and they continuously closed the chat over and over again I tried and each time my check got closed because I wanted to know why I was not eligible for a refund so then I start trying to find a phone number every phone number I found they said that that was not their department they couldn't help me and they *** hung up on me so I'm still out $65 I still never got my food and I need help