Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer

On 10/19/21, I paid for a ride home from work at approximately 3:00 p.m. My driver was named Terrance, and he drove a white Acadia SUV.

After arriving home, I discovered I had mistakenly left my cellphone, which I use for work. I logged onto my Uber account, and found information on how to contact the driver. I called Terrance and informed him I had left my phone, and would he return it. He stated he would after he dispatched with a rider.

I informed him I would pay a big tip, in addition to the $15 required, for him to do this for me. He assured me he would. I have yet to receive any contact from him, nor the return of the phone. I have followed the phone's location, and see that it has traveled quite a bit since yesterday.

I know the Uber website states that the company can't force driver's to return items left in their vehicles. but the fact that I trusted a company driver to return something in good faith is upsetting. I have to now go through the process of replacing this phone because a driver decided to keep, discard, or sell my current one. I would like the company to at least reach out to me.

My original Uber account seems to be locked, and I was forced to start a new one that doesn't show any of my past Uber trips/eats. I cannot get back into the original account to retrieve my trip i.d. number.

If you can, can someone help me? Thanks.

User's recommendation: Double check to make sure you're not leaving anything behind. No guarantee you will be able to get it back.

Preferred solution: Let the company propose a solution.

Uber Pros: Ease of use.

Uber Cons: Drivers will keep left property.

Location: Fayetteville, Georgia

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Uber Reviews

  1. 4362 reviews
  2. 918 reviews
  3. 637 reviews
  4. 390 reviews
  5. 343 reviews
Uber reviews