Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer

There has been an error of billing on my VISA account for 3/1/22. I called UBER for a pick up on 3/1/2022 from John Wayne airport in the afternoon.

The female driver was delayed but I did not understand until she finally called me and inquired if I was at the "bus stop".

I stated I was at the UBER drop off/pick up area of the parking lot.

She admitted it was her first trip to John Wayne and so it appeared she did not KNOW HOW TO FIND ME.

I then received a text....." You will need to make a new reservation with UBER" .

The driver did not bother to CALL ME as a COURTESY. I have never had any experience with such poor service with UBER.

I did not have a charger for my cell phone and it was dead. I requested assistance from several staff at the airport and NO ONE would help me to charge the phone.

Thus I could not reach UBER. My current VISA statement on shows a charge for $26.67 plus $5.31 for the date 3/1/2022.

This pick up did not occur and I don't know how I could be charged due to the incompetent driver.

Under the circumstances I trust that you will delete this billing from my VISA account.

I will await your response.

Margaret Carrigan

User's recommendation: audit your billing statements.

Monetary Loss: $32.

Preferred solution: Full refund.

Location: Orange, California

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Uber Reviews

  1. 4850 reviews
  2. 989 reviews
  3. 693 reviews
  4. 420 reviews
  5. 365 reviews
Uber reviews