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There has been an error of billing on my VISA account for 3/1/22. I called UBER for a pick up on 3/1/2022 from John Wayne airport in the afternoon.

The female driver was delayed but I did not understand until she finally called me and inquired if I was at the "bus stop".

I stated I was at the UBER drop off/pick up area of the parking lot.

She admitted it was her first trip to John Wayne and so it appeared she did not KNOW HOW TO FIND ME.

I then received a text....." You will need to make a new reservation with UBER" .

The driver did not bother to CALL ME as a COURTESY. I have never had any experience with such poor service with UBER.

I did not have a charger for my cell phone and it was dead. I requested assistance from several staff at the airport and NO ONE would help me to charge the phone.

Thus I could not reach UBER. My current VISA statement on shows a charge for $26.67 plus $5.31 for the date 3/1/2022.

This pick up did not occur and I don't know how I could be charged due to the incompetent driver.

Under the circumstances I trust that you will delete this billing from my VISA account.

I will await your response.

Margaret Carrigan

User's recommendation: audit your billing statements.

Monetary Loss: $32.

Preferred solution: Full refund.

Location: Orange, California

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