I ordered a ride to Burbank airport last night. Absurd the cost would be $99-$109.
This morning they confirmed the ride for a pick up at 5:30 AM. At 5:26 AM I get another email saying they are charging me three times the price they quoted almost 300 bucks. When I receive the tax Im standing on my curb waiting for the car. Having no other option I hit except only to find out the car is still sitting about 18 miles away in Simi Valley.
At this point hes running so late I have to get a ride and meet him halfway to make it to the airport on time. Have a never had a serious issue with Uber I then reached out looking for a contact phone number to arrange a refund or at least a partial credit.
SURPRISE. How in the flying *** can you not speak to an account rep ?????????
User's recommendation: Stop using them.
Preferred solution: Price reduction.
Uber Pros: Friendly drivers, Are convenient way to get around.
Uber Cons: Need to talk to live person, Cant get help.