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Was coming from SPCA with dog who was sick 10/1; I had waited at SPCA for 5 hours before they saw her. I let driver(s) know I had a nice medium dog.
I had two drivers cancel as soon as they saw me and the dog. The next driver said he was scared of dogs and at first I was worried he would also drive off because he got out of the car and then back in and then back out; it was about 80 degrees in hot sun in SF. I was loading 25 lb dog food into the trunk, and then I put dog in car. I'm 5' and 130 lbs.
The driver didn't say anything about my lack of mask; just told me to keep the dog away from him; the mask was under my chin and I didn't realize it. I was really stressed; I forgot; I ALWAYS wear a mask. I just wanted you to know it wasn't intentional and I would have appreciated the driver saying something. I gave him a big tip because I was desperate and glad he picked me up.
We had a great conversation - but now I'm disappointed that I received an email threatening me that they won't honor my rides if I keep doing this. Sometimes it's just human error and not recklessness.
Driver should have said something. Almost tempted to lower his tip, but I understand he is also human, and he did carry my heavy bag to the steps.
User's recommendation: Don't use uber if you have a medium size dog?
Preferred solution: Just say you understand and that you will remind drivers that if a passenger doesn't have his mask up, to give them a friendly reminder. Part of driver's customer service, would be to remind me that my mask was down..
Uber Pros: I got to my destination.
Uber Cons: Cancelled 2x bec of dog - location spca.