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3.4

Driver showed up, but didnt want to take me. When he pulled up he saw that i had been smoking.

When i went to get into the car he was extremely rude and made a hand gesture and said " No no no now its going to small like smoke and *** i said ok and shut his door. He drove away. When i tried to order another Uber ,he wouldn't cancel our ride and I wasn't going to pay him $ 5.00 for being rude and causing me to be late. I was left w/ no other choice other than to take my business elsewhere.

furthermore and shortly after my Lyft showed up I noticed that I WAS charged a cancellation FEE OF $5,00. How do you justify how I be chrgd. THE DRIUVER CELE3D THE RIDE NOT ME.

I DID NOT CANCEL THIS RIDE. have been an extremely loyal customer for 4-5 years and this entiore situation is clearly unacceptable.

User's recommendation: i hv no idea oither tham, stand youir ground.

Location: Garden Grove, California

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