He accepted the ride at 6:10 and cancelled at 6:20!! But still charged my card 5.75!!

This is unacceptable!!!! My son was late for work!

U had to get off my job to take him to work. Why was I charged??????!!!!

User's recommendation: Watch out for these drivers saying that the driver cancelled but they did and still getting the money for a ride they didn't do.

Location: Montgomery, Alabama

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

After spending 30 minutes trying to sign in to my account, including several attempts to set a new password I am coming to this location because it appears Uber responds here. I did sign into my account and was told the issue I wanted help with was past the 30 days time-frame.

To my amazement how can that be the 'blanket' response to correcting problems when Uber created the mistake. After reading a related problems on FB I am wondering if Uber has a duplicitous (scamming) way of extracting extra money from unsuspecting customers. I was at the airport on 3-16-22, ordered an Uber; waited and then after the person did not arrive in the allotted time I saw a message from Uber stating that the driver (the name) had to cancel or could not make it; and then for me to select another ride. I went to the ride page and it automatically went to the list of selections.

I made a new selection, the driver arrived, happy customer. Sometime later I noticed after reviewing my account statements that i had been charged $5.50 for a cancelled trip, that I did not cancel. Uber did!!! This is True !!!!

Now that i am as of this day (4-17-22), 1 day past the 30 days and (did not know there was a time limit) wanting to correct this problem I am told i cannot. Uber gets paid for it's mistake. There is something very wrong with that policy. How can Uber keep money under these circumstances?

Now that I see that this has happened to another person (maybe more) I wonder how much money Uber is making from this same practice. It appears fraudulent and a way to possibly get $. If Uber is not even open to correcting problems because of a time-frame, what does that say about a company I beleive I no longer want to provide patronage too. I stopped using Uber a few years ago for another probelm that took to long to resolve.

And for $5.50 I will happily do so again, forever. Uber no need to contact me to PM or DM.

I am over 70 and don't even speak the language. I am certainly frustrated and annoyed and will see if I can resolve this matter with my credit card company and other regulating bodies, on the practice of you collecting money that you have been erroneous about.

@Kelvin Apg

It appears my name was deliberately changed for this post.

Uber Reviews

  1. 4357 reviews
  2. 917 reviews
  3. 636 reviews
  4. 390 reviews
  5. 343 reviews
Uber reviews