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Update by user Nov 11, 2020
Uber customer service sent me an email stating that the email I received regarding my non-compliance with their mask policy was automatically generated.They apologized for the inconvenience and stated that they will be implementing a policy were passengers can upload a photo of themselves wearing a mask.I was not charged a cancelation fee.
Original review posted by user Nov 07, 2020
This driver NEVER even showed up.
I had a mask on as the driver who took my ride can attest to.
Please ensure that I am NOT charged for a canceled ride that was a blatant LIE.
This driver, whomever he is NEVER even saw me. He canceled the trip while I was waiting but he never SHOWED up.
I would never go against the mask policy as it is the rule and I always follow rules.
Please update your records accordingly and let me know that this email was received.
I received feedback about not wearing a face mask
If we receive feedback that a user was not properly wearing a face cover as our policy requires, we want to pass that along.
This also gives us an opportunity to ensure that you are aware of our mask policy.
The CDC recommends wearing face cover in public settings where other social distancing measures are difficult to maintain. Because of these recommendations, we are requiring masks or face covers for everyone riding, driving, or delivering on Uber's platform. If you can't find a face cover that is comfortable, you will unfortunately not be able to use Uber's platform while this policy is in effect.
Riders and drivers who repeatedly violate mask policies may risk losing access to Uber.
For more details on this policy, please tap here.
Begin forwarded message:
Subject: Your recent trip cancellation
Date: November 7, 2020 at 11:38:07 AM EST
Your driver said you were not wearing a face cover or mask
Were reaching out because a driver who recently canceled one of your trips let us know that you were not wearing a face cover or mask. As is always the case, riders and drivers can cancel a trip for any reason, and this includes the ability to cancel if the other person isnt following Ubers mandatory face cover policy.
To avoid this happening again, you must follow Ubers policy and wear a face cover or a mask the next time you take a trip.
Youll need to verify that you are wearing a mask when you request your next trip by taking a photo of yourself with your mask on. Please see guidance here on how to properly wear a face cover or mask.
Wearing a face cover or mask helps protect those around you.
Please note that if we continue to receive reports that youre not wearing a face cover when riding with Uber, youll risk losing access.
If your trip was canceled when you were in fact wearing a face cover or mask, we are sorry for that inconvenience. Please contact us through Help and let us know.
Thank you for understanding, and we hope you stay well.
1455 Market St., San Francisco, CA 94103
Preferred solution: Let the company propose a solution.