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Respected Sir/Mam,

This is to bring your attention towards the problem that I am facing with Uber from my last trips. I have raised many complaints regarding this but all went in vain. At first, when I book a ride they show the charge as Rs94 and later at the drop the charge changes to Rs 194 which rs100 extra. When I ask the driver why it has changed he just shows the application and says this is what the amount is. This is such an unappreciated behaviour. I choose uber over Ola because in uber the rates are reasonable and now you are *** like this with me ? Atleast Ola is better it charges what it shows. Secondly , to highlight a most recent experience. Today I booked a cab with the driver named Sushil Srivastava . I booked a trip till ring road mall with the estimated fare as rs 169. Later , in his app the location changed but in mine the location was exactly the same. He stopped in the midway and said I will not go further because your location is not the same. I showed him my application as well saying that it is exactly the same. He did not agree and stopped us in the road and said you can get down and pay till here. My trip from Rohini 18 to ring road mall was rs 169 and when he stopped us in the road we had to pay him Rs 185. What is this behavior? I had to take my mother to the doctor at 11:30 and here I am at 11:25 standing in the road. I had to take a local rickshaw. I should opt for Ola then as with that I have never faced such issues. Neither you ever answer the query nor you refund the money. I am also prepared for my this mail to be ignored . This is the last time I am hoping for a rectification or else I am discontinuing my services with Uber and not only me but everyone in my house will discontinue the services.

Thankyou,

Nitya Prakashnonono

Preferred solution: Refund .

Uber Cons: Gathiya company.

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