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1.0

Dear Uber Support,

I am writing to dispute a recent charge on my trip dated 6/15/24. The original fare for my trip was estimated to be approximately $8.

XX. However, due to an issue with the Uber app's route calculation, I was charged an additional booking fee of $19, which I believe is incorrect.

During the trip, I made only one stop at 7-Eleven, which was directly on the way to my home. Despite this, the Uber app routed my trip in a way that placed my home as the first stop, causing an unnecessary increase in the fare and an additional booking fee.

Here are the details of my trip: Original route: Food 4 Less on Century in Inglewood to 8306 Crenshaw Blvd. Apartment A Inglewood, CA 90305.

Added stop: 7-Eleven. Actual stop made: 7-Eleven (for less than five minutes)

The trip should not have incurred the extra booking fee as the stop at 7-Eleven was directly on my route home and only lasted for a short duration. I kindly request a review of this trip and an adjustment to reflect the correct fare without the additional booking fee.

Thank you for your attention to this matter. I look forward to your prompt response.

Best regards, Terry.

User's recommendation: Watch out for unnecessary booking fees from wrong calculation of map.

Monetary Loss: $19.

Preferred solution: Full refund.

Uber Pros: I was cheated.

Uber Cons: I was forced to accept the price change which included a booking fee of 20.

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Ahmad Y Qfq

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