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I have been attempting to drive for Uber as I understand they need drivers. However, it has been impossible to get the only entity that can help if there is a problem, to take any of the steps to resolve a problem.

For more than a week they tell me they are waiting on a report from Checkr's while at the same time I've got Checkrs me saying no report had been ordered. I could not get this fact through to Uber. I asked the rep from Checkr's for advice on how to communicate with Uber, nothing worked. This Friday, a supervisor called.

In verifying me, we learned that the wrong DOB was put into the system. She said she would need to handle through email. I heard nothing. I wrote and said verify the correct DOB through the docs I sent and order another background check using the correct DOB.

Nothing, nothing nothing. Uber support is back to telling me to be patient, the report is almost done. Which can't be correct

So my suggestion on resolving because if this has happened to me it's happening to everyone. When one contacts Uber support they speak to someone through chat or email and that is their only contact with that person.

Unless the problem is super simple and in that case would be t need support, it's not going to be fixed with the frequently incorrect answer you get. Then your back on with a different rep getting the same wrong answer and your problem goes unresolved.

The fix to this is allowing the service rep to stay with a problem until it's resolved. The system that I've been working with for two weeks now, has been the most inefficient I honestly have ever seen!

User's recommendation: Insist that a supervisor contact you by phone and once you are speaking to them, check that they understand your problem and insist they stay with you until it is resolved.

Preferred solution: Get the problem resolved so I can start driving and earning!.

Uber Pros: Perhaps they can make policy changes that would allow better, Efficiency with problem resolution.

Uber Cons: Lack of efficiency cost me in earnings.

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