Contact Uber Customer Service
How to Reach a Person at Uber
Toll-Free Number:
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1-800-353-8237IVR / Automated System Only (No Human Option)
Customer Service:
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1-650-960-6637App Support
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1-800-593-7069Drivers Support, USA
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1-415-941-3773Uber Pro Card Support
Uber Emails:
Uber Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Uber Phone Number | 1 (800) 353-8237 |
| Average Hold Time | 00:02:54 |
| Average Calls duration | 1 minute |
| Most Popular Uber Email Address | customercomplaints@uber.com |
| Uber Live Agent Availability | 61% of callers successfully reach a real person |
| Issue Resolution Rate | Low (8% reported full resolution) |
| Uber Customer Service Rating | 3.7 out of 5 |
| Overall Customer Sentiment | Mostly neutral |
| Contact Method Distribution | 96% phone, 4% email |
| Common Reasons for Contact | Account, request for information, payments and charges |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Uber | First and last name, phone number or email |
Contact Information
Uber Website:
Uber Help Center:
Corporate Office Address:
Other Info (opening hours):
Legal Department
1515 3rd St.
San Francisco, CA 94158
Other Locations
Level 1, 100 Moorhouse Avenue
Addington Canterbury 8011
New Zealand
Uber London Ltd.
Floors 13-15, Aldgate Tower, 2 Leman Street
London England
E1 8FA United Kingdom
Fax:
Summary of Uber Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Uber?
Payments and Charges Question:
- “Got charged $52.44 for a trip I didn't attend”
- “My payment method are being rejected”
- “Fraudulent charges”
Account Question:
- “Trying to see if I got a account”
- “My uber account is not working”
- “Subscription cancel”
Request for Information Question:
- “Talk to representative”
- “How do I book for a mobility scooter and riders?”
- “Need to talk regarding refund”
Product/ Service Question:
- “Complain”
- “Complaint”
- “Issue with the picture of my insurance”
Shipping and Delivery Question:
- “Lost item”
- “Order not delivered”
- “Driver delayed”
Activation/ Cancellation Question:
- “I want to cancel my Uber one subscription”
- “My driver cancel the ride, I don’t need another ride now”
- “Cancelled reservations”
Cards Question:
- “Gift card”
- “Credibcard”
- “My card is not working”
Refund Question:
- “My refund please”
- “I need a refund”
- “Refund”
Return/ Replace Question:
- “I changed my phone in my email”
- “I need to change a pickup address”
- “Need to correct pickup address”
Website/ Application Question:
- “I cant finish a uber eats application to become a uber driver”
- “My App is down. It says y’all are having technical difficulties”
- “Uber app screwed up itinerary and charge”
Staff Question:
- “Service fee charged to my account”
- “Customer service”
- “Money taken without me wanting or needing the service without my knowledge”
Employment Question:
- “Info on job”
- “For 1099”
- “1099 fraud”
Other Question:
- “Talk”
- “Need a ride home in Oshawa”
- “I left my phone in the car of my Uber”
Compare Uber Customer Service To
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