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Contact Uber Customer Service

Uber Phone Numbers and Emails

Toll-Free Number:

  • (800) 353-8237
    This number is currently not in service and simply goes to a voicemail
Call customer service
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Customer Service:

  • (650) 960-6637
    App Support
  • (800) 593-7069
    Drivers Support, USA
  • (415) 941-3773
    Uber Pro Card Support
  • +61 130 009 1272
    Drivers Support, Australia
  • +649 888 0766
    Drivers Support, New Zealand
  • +44 808 189 7190
    UK
  • +44 808 501 5525
    UK

Business Customer Service:

  • (833) 305-4871

Complaints/ Feedback:

  • (800) 664-1378
    Zero Tolerance Complaint

Uber Emails:

Business Customer Service
Uber For Business
Complaints/ Feedback
Customer Service
App Support, AU, Dublin
General Info
Freight
Investors/ Franchising
Legal
DMCA Inquiries, Initiating Arbitration
freight-support@uber.com
Freight
support@uber.ae
UAE
support@uber.com
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Uber Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Uber Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    96% phone 4% email
  • The best phone number to call Uber is 8003538237. 74% of consumers used this number to address their issues and concerns. Meanwhile, 61% of users reported contacting a real person successfully by dialing the phone number 8006641378.

  • The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.

  • Be prepared for the call as Uber may ask you for the following information to identify you as a customer: first and last name, phone number or email.

View full overview ›

How to Contact Uber?

Most Popular Number:

(800) 353-8237
This number is currently not in service and simply goes to a voicemail
Total calls: 204 433 Issues resolved: 6 129 Last call: Nov 14, 2025

If you need to contact Uber's customer service, you can do so by calling the Uber customer service number for riders, which is 1-800- 873-8237. This phone number is available 24/7, so you can contact Uber at any time with questions or concerns about your account or rides.
If you're a driver for Uber, you can call the Uber helpline number at 1-800-593-7069 for assistance with your account or to report any issues. If you have a complaint about a specific ride or driver, you can report it through the app or by calling Uber's complaint phone number at 1-800- 664-1378.
For businesses using Uber's transportation services, there is a separate Uber for Business phone number at 1-833-305-4871. This number is available 24/7 for assistance with setting up a business account, managing expenses, or resolving any issues.

To chat with Uber support as an Uber driver, you can use the Uber driver support chat feature available on the Uber website. Here are the steps to access chat support:

  1. Go to the Uber website and log in to your driver account.
  2. Click on the "Help" button in the menu on the top right-hand side of the screen.
  3. Scroll down to the bottom of the Help page and click on "Contact us".
  4. Select the issue you need help with and follow the prompts to find a solution.
  5. If you can't find a relevant answer, click on the "Call or Chat with support" button.
  6. Select "Chat" from the available options and a chat window will open up.
  7. Type in your message and wait for an Uber support representative to respond.


Note that the Uber chat support feature is only available at certain hours of the day, so you need to check the availability before using it. If you prefer to speak with a representative over the phone, you can find the Uber chat line number in the "Contact Us" section of the Uber driver app or on the Uber website.

To contact Uber via email, you can use the Uber complaints email or Uber support email address. The Uber complaints email is "support@uber.com", and you can use this email address to report any issues or file a complaint related to your Uber account or rides.
If you need general assistance or have questions about your account, you can contact Uber customer service by sending an email to the Uber support email address "support@uber.com." In your email, be sure to provide as much detail as possible about the issue you're experiencing or your question, including your name, email address, and phone number associated with your account.
Remember that emailing Uber may not be the fastest way to get a response, as response times may vary. If you need immediate assistance, you can use the Uber app or visit the Uber Help Center on their website to access real-time support through the app's chat or call feature.

If you need to contact Uber customer service, one of the quick and convenient ways is through the Uber app. Here's how to contact Uber support in the app:

  1. Open the Uber app on your device and sign in to your account.
  2. Tap on the three horizontal lines icon in the upper left corner of the screen.
  3. Select "Help" from the menu that appears.
  4. Scroll down to the bottom of the Help screen and select "Call and Chat Support".
  5. From here, you can choose to either call or chat with Uber support.


Alternatively, you can also access Uber's help center from the Help screen in the app. Here, you can browse frequently asked questions and articles to find answers to common inquiries or issues.

To delete your Uber account, follow these steps:

  1. Open the Uber app.
  2. Click the three bars (menu) at the top left.
  3. Click "Settings".
  4. Go to "Privacy".
  5. Click "Delete Your Account" at the bottom of the screen.

Uber headquarters in the US is located at 1725 Third Street in San Francisco, CA.

You can call an Uber using its official website. You can use your laptop, PC, tablet or a smartphone.

To contact Uber to dispute your charge, follow these steps:

  1. Go to your Uber app.
  2. Click the three lines in the upper-left corner and select “Your Trips”.
  3. Choose the trip you want to dispute and click to see the trip details.
  4. Scroll down until the “Help” section and choose the "Review my fare or fees" option.
  5. Choose the reason for the dispute on your charge and details.
  6. Click the “Submit” button.

To request a refund, open your Uber app and select “Trip issues and refunds” in the “Help” section.

To complain about an Uber driver, go to the “Help” section, choose the trip you want to complain about, and submit a message to the support team.

PissedConsumer Club

Contact Information

Uber Website:

Uber Help Center:

Corporate Office Address:

Uber Technologies, Inc.
1725 3rd St.
San Francisco, California 94158
United States

Other Info (opening hours):

Legal Department

1515 3rd St.

San Francisco, CA 94158

More contact details

Fax:

+1-877-986-2104

Uber Customer Service Reviews

1.5 / 5
Poor
Edward D Fcp
No human interaction on issues

I immediately canceled a future ride but was still billed. No refunds are given. No phone number reaches a human.

Rozalia Hvq
Not helping
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Very bad no help treated like slavers not like humans being ,please reactivate my user driving account but no one help the listion to Costomer

Matia Gja
Very good sarves
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

I need to open my account I need talk to customer services My sell nu 571528****my name Jasbir kingra

Ladean Tne
No body call me back I think my house keys was let in one of the ride
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

No Good still no body call me back even I send a email and nothing what can I do if no body call me back

How Good is Uber's Customer Service?

Marquesa J Dqu
Marquesa J Dqu
Feels Disappointed | Sep 26, 2025

Never got a response from uber

Read full quote
Brian N Ivy
Brian N Ivy
Feels Disappointed | Sep 05, 2025

Horrible, impersonal, bait and switch, overcharge by double then same exact ride 10 or so times for Half of what I was charged

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Greg C Dmx
Greg C Dmx
Feels Satisfied | Aug 02, 2025

Insufficient at first but excellent at the end

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Keith H Vvq
Keith H Vvq
Feels Disappointed | Aug 02, 2025

Terrible. Car smelled of vomit. Then he refused to take us because I had a walker that didn't fit in the trunk. "po" was rude and crude. I ended up in a taxi that cost $35 more than uber. And taxi was same size vehicle as Camry Po refused to take me in

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Othelia Rya
Othelia Rya
Feels Disappointed | Jul 24, 2025

No compassion for others with these scooters and bikes in sidewalk

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Nicole D Rff
Nicole D Rff
Feels Disappointed | Jul 13, 2025

I feel robbed and there’s absolutely no one to provide support regarding matters like these I was overcharged for several trips never taken and the non existent customer service by talking over the phone and only by chat or some messaging (which you don’t hear back from when using either) is absurd given how big use of this service is

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Summary of Uber Customer Service Calls

290K TOTAL
CALLS
01:04 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Uber?

Payments and Charges Question:

  • “Charges”
  • “Charge for a ride I didn't get”
  • “This morning they took my money 2 times”

Account Question:

  • “Can’t log in”
  • “Cannot get into my account”
  • “Account”

Request for Information Question:

  • “Information”
  • “Can you help me online in the app please?”
  • “I have a urgent concerns”

Product/ Service Question:

  • “Like work for you if I can Thank”
  • “Complaint”
  • “Complaint for the payment”

Shipping and Delivery Question:

  • “Lost item”
  • “Driver wrong location”
  • “Driver arrived too early for scheduled trip”

Activation/ Cancellation Question:

  • “I cancelled a future ride immediately but was still charged for it. I was offered 2 12.50 credits to be used in the next 7 days that I didn't need. I asked for an extension but got no response. Id like a refund.”
  • “Cancel ride”
  • “My ride was canceled and I didn’t do it”

Cards Question:

  • “Bank card stolen & used through urber”
  • “My card was charged with 3 charges today for rides i didn't take”
  • “Card issue”

Refund Question:

  • “Refund”
  • “Not satisfied with inadequate refund”
  • “A refund into my account because I didn’t mean to subscribe to the app”

Return/ Replace Question:

  • “Incorrect charge”
  • “Dropped off a incorrect location”
  • “Need to change destination on scheduled ride”

Website/ Application Question:

  • “Quiero una application nueva”
  • “App not working but charged”
  • “Can't put car on app for Uber eats”

Staff Question:

  • Terrible service
  • “Need customer service”
  • “Services”

Employment Question:

  • “Job”
  • “1099”
  • “Employment”

Other Question:

  • “Accident”
  • “My uber is not going through”
  • “Rental car issues.”

Compare Uber Customer Service To

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