Contact Uber Customer Service
Uber Phone Numbers and Emails
Toll-Free Number:
-
(800) 353-8237This number is currently not in service and simply goes to a voicemail
Customer Service:
-
(650) 960-6637App Support
-
(800) 593-7069Drivers Support, USA
-
(415) 941-3773Uber Pro Card Support
Uber Emails:
Uber Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Uber Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Uber is 8003538237. 74% of consumers used this number to address their issues and concerns. Meanwhile, 61% of users reported contacting a real person successfully by dialing the phone number 8006641378.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Uber may ask you for the following information to identify you as a customer: first and last name, phone number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Uber Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Uber is 8003538237. 74% of consumers used this number to address their issues and concerns. Meanwhile, 61% of users reported contacting a real person successfully by dialing the phone number 8006641378.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Uber may ask you for the following information to identify you as a customer: first and last name, phone number or email.
People call Uber mainly because of account, request for information, payments and charges.
5% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Uber is customercomplaints@uber.com. 73% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Uber Website:
Uber Help Center:
Corporate Office Address:
Other Info (opening hours):
Legal Department
1515 3rd St.
San Francisco, CA 94158
Fax:
How Good is Uber's Customer Service?
Summary of Uber Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Uber?
Payments and Charges Question:
- “I don’t have uber and u keep trying to charge my card”
- “They took my money and then canceled the trip before they picked me up”
- “Payment”
Account Question:
- “My Uber account no set up”
- “Hackees”
- “My account is not activated yet”
Request for Information Question:
- “Update ph no”
- “Need support”
- “Helpline”
Product/ Service Question:
- “Rider complaint”
- “I have been trying to book a ride two times this morning none went through but Uber keeps cutting my money in Uber cash account I was having $90 and is $50 with out going anywhere please I want my money back”
- “Can't order food”
Shipping and Delivery Question:
- “Need delivery help”
- “Theft of my package”
- “Did not received my delivery food”
Activation/ Cancellation Question:
- “Deactivated app”
- “Cancel ride but still been charged”
- “To activate my account”
Cards Question:
- “My card was charged twice”
- “I see in my master card December and January changed $10.49”
- “Can't roll my Uber card money to instant pay”
Refund Question:
- “Couldn’t find a ride need refund”
- “It happens mistake 3 times I need refund 24.59 back please asap call me”
- “Refund”
Return/ Replace Question:
- “To change credit card number”
- “My changer Uber”
- “Change in prices”
Website/ Application Question:
- “Call for Uber. It was dropping somebody off for one place when he gained when he started to come get me he went the opposite direction which made my child late for school so I canceled it.”
- “App issues”
- “Trying to download state id”
Staff Question:
- “Need users customer service number.”
- “Driver was rude speeding a e cursed me”
- “Service in my area tonight? 29687”
Employment Question:
- “Needs w2”
- “Need my w2”
- “He was very disrespectful. He threatened to put me out his car because I was only telling him the right way to go. He got off the car at my job and start calling me names.”
Other Question:
- “Driver fair scam”
- “Phone lost”
- “You”
Compare Uber Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.