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This month the number of Uber customer service requests is much higher than usual.

Contact Uber Customer Service

How to Reach a Person at Uber

Verified Contact Information

Toll-Free Number:

  • 1-800-353-8237
    IVR / Automated System Only (No Human Option)
Call Now
Send Message

Customer Service:

  • 1-650-960-6637
    App Support
  • 1-800-593-7069
    Drivers Support, USA
  • 1-415-941-3773
    Uber Pro Card Support
  • +6 113 8237
    Australia
  • +61 130 009 1272
    Drivers Support, Australia
  • +649 888 0766
    Drivers Support, New Zealand
  • +6 480 046 8237
    Request Ride (New Zealand)
  • +6 480 039 8742
    Uber Eats Orders (New Zealand)
  • +61 180 083 9157
    Uber Eats Orders (Australia)
  • +44 808 189 7190
    UK
  • +44 808 501 5525
    UK

Business Customer Service:

  • 1-833-305-4871
  • +61 180 059 5249
    For Business Customer (Australia)
  • +6 480 055 5213
    For Business Customer (New Zealand)

Complaints/ Feedback:

  • 1-800-664-1378
    Zero Tolerance Complaint

Business Customer Service:

restaurants.anz@uber.com
Support Team for Restaurants (Australia and New Zealand)
business-support@uber.com
Uber For Business

Complaints/ Feedback:

customercomplaints@uber.com

Customer Service:

google-play-notifications-group@uber.com
App Support
support.dublin@uber.com
Dublin
merchants.anz@uber.com
For Non-Restaurant Merchants (Australia and New Zealand)

General Info:

freight@uber.com
Freight

Investors/ Franchising:

investor@uber.com

Legal:

takedowns@uber.com
DMCA Inquiries
filed-arbitration-demands@uber.com
Initiating Arbitration
support@uber.com.au
AU
freight-support@uber.com
Freight
support@uber.ae
UAE
support@uber.com

Uber Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Uber Phone Number
1 (800) 353-8237
Average Hold Time
00:02:16
Average Calls duration
1 minute
Most Popular Uber Email Address
customercomplaints@uber.com
Uber Live Agent Availability
61% of callers successfully reach a real person
Issue Resolution Rate
Low (8% reported full resolution)
View full overview

How to Contact Uber?

Contacts

If you need to contact Uber's customer service, you can do so by calling the Uber customer service number for riders, which is 1-800- 873-8237. This phone number is available 24/7, so you can contact Uber at any time with questions or concerns about your account or rides.
If you're a driver for Uber, you can call the Uber helpline number at 1-800-593-7069 for assistance with your account or to report any issues. If you have a complaint about a specific ride or driver, you can report it through the app or by calling Uber's complaint phone number at 1-800- 664-1378.
For businesses using Uber's transportation services, there is a separate Uber for Business phone number at 1-833-305-4871. This number is available 24/7 for assistance with setting up a business account, managing expenses, or resolving any issues.

To chat with Uber support as an Uber driver, you can use the Uber driver support chat feature available on the Uber website. Here are the steps to access chat support:

  1. Go to the Uber website and log in to your driver account.
  2. Click on the "Help" button in the menu on the top right-hand side of the screen.
  3. Scroll down to the bottom of the Help page and click on "Contact us".
  4. Select the issue you need help with and follow the prompts to find a solution.
  5. If you can't find a relevant answer, click on the "Call or Chat with support" button.
  6. Select "Chat" from the available options and a chat window will open up.
  7. Type in your message and wait for an Uber support representative to respond.


Note that the Uber chat support feature is only available at certain hours of the day, so you need to check the availability before using it. If you prefer to speak with a representative over the phone, you can find the Uber chat line number in the "Contact Us" section of the Uber driver app or on the Uber website.

To contact Uber via email, you can use the Uber complaints email or Uber support email address. The Uber complaints email is "support@uber.com", and you can use this email address to report any issues or file a complaint related to your Uber account or rides.
If you need general assistance or have questions about your account, you can contact Uber customer service by sending an email to the Uber support email address "support@uber.com." In your email, be sure to provide as much detail as possible about the issue you're experiencing or your question, including your name, email address, and phone number associated with your account.
Remember that emailing Uber may not be the fastest way to get a response, as response times may vary. If you need immediate assistance, you can use the Uber app or visit the Uber Help Center on their website to access real-time support through the app's chat or call feature.

If you need to contact Uber customer service, one of the quick and convenient ways is through the Uber app. Here's how to contact Uber support in the app:

  1. Open the Uber app on your device and sign in to your account.
  2. Tap on the three horizontal lines icon in the upper left corner of the screen.
  3. Select "Help" from the menu that appears.
  4. Scroll down to the bottom of the Help screen and select "Call and Chat Support".
  5. From here, you can choose to either call or chat with Uber support.


Alternatively, you can also access Uber's help center from the Help screen in the app. Here, you can browse frequently asked questions and articles to find answers to common inquiries or issues.

To contact Uber to dispute your charge, follow these steps:

  1. Go to your Uber app.
  2. Click the three lines in the upper-left corner and select “Your Trips”.
  3. Choose the trip you want to dispute and click to see the trip details.
  4. Scroll down until the “Help” section and choose the "Review my fare or fees" option.
  5. Choose the reason for the dispute on your charge and details.
  6. Click the “Submit” button.

Account, Refund & Others

To delete your Uber account, follow these steps:

  1. Open the Uber app.
  2. Click the three bars (menu) at the top left.
  3. Click "Settings".
  4. Go to "Privacy".
  5. Click "Delete Your Account" at the bottom of the screen.

Uber headquarters in the US is located at 1725 Third Street in San Francisco, CA.

You can call an Uber using its official website. You can use your laptop, PC, tablet or a smartphone.

To request a refund, open your Uber app and select “Trip issues and refunds” in the “Help” section.

To complain about an Uber driver, go to the “Help” section, choose the trip you want to complain about, and submit a message to the support team.

PissedConsumer Club

Contact Information

Uber Website:

Uber Help Center:

Corporate Office Address:

Uber Technologies, Inc.
1725 3rd St.
San Francisco, California 94158
United States

Other Info (opening hours):

Legal Department

1515 3rd St.

San Francisco, CA 94158


Other Locations

Level 1, 100 Moorhouse Avenue

Addington Canterbury 8011

New Zealand


Uber London Ltd.

Floors 13-15, Aldgate Tower, 2 Leman Street

London England

E1 8FA United Kingdom

More contact details

Fax:

+1-877-986-2104

How Customers Rate Uber Support?

3.7 / 5
Needs improvement

Based on 290K calls to Uber customer support through PissedConsumer.com and 153 survey responses.

Total Calls
290K
Avg Call Duration
00:46
Issues Resolved
8%

Why Customers Call Uber?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 33%
  • Payments and Charges 22%
  • Account 12%
  • Request for Information 9%
  • Product/ Service 5%
  • Shipping and Delivery 4%
  • Activation/ Cancellation 4%
  • Cards 3%
  • Refund 3%
  • Return/ Replace 1%
  • Website/ Application 1%
  • Staff 1%
  • Employment <1%

Customer Inquiries & Issues

33%
  • "Driver collected extra cash"
  • "Need a driver"
  • "Left phone in Uber"

Payments and Charges

22%
  • "Too many chargers on my account"
  • "I want you not to charge me for the Uber driver pass me and didn't stop so I off to call another Uber to come get me."
  • "Being charged fees never used Uber"

Account

12%
  • "Account reactivated"
  • "Acct not working"
  • "I have another account and I can't get in it so I wanna do a different account with this phone number"

Request for Information

9%
  • "The way a customer has to seek out info to speak to a rep, and then told not taking calls, go "help" and still can't get anything resolved. I placed a order with Denys using Provo; buy and get one free, I only received 1 sandwich, when contacti"
  • "Confirm ride"
  • "I want to update the phone number on my account"

Product/ Service

5%
  • "Insurance"
  • "Uber driver complaint"
  • "Complaint from ride this morning"

Shipping and Delivery

4%
  • "Lost item"
  • "Delivered wrong order need refund"
  • "Lost item in the Uber"

Activation/ Cancellation

4%
  • "Cancel UBER ONE MEMBERSHIP"
  • "Driver canceled don't have money on card to rebook"
  • "Cancellation"

Cards

3%
  • "Can't add card"
  • "I can use my national benefits card. I have been grocery shopping through uber shop. What happen. I've used the card every month for a year. I even done shopping this month. But when I when to order more groceries it said the is declined by the ban"
  • "My plus card I got a different phone now I can't pay for the stuff. The customer wants I need to have you guys reload it."

Refund

3%
  • "Refund"
  • "Need refund for food order"
  • "Want refund"

Return/ Replace

1%
  • "Hi please I need to change my application to ube ride if you can please help me thank you"
  • "Change me extra"
  • "To change my job"

Website/ Application

1%
  • "I cannot get in app but I need an Uber now at 3314 W. 1st. Santa Ana"
  • "Problem in application"
  • "I don't have a call number, do you have WhatsApp to communicate my ride from Beirut to Adma"

Staff

1%
  • "Ride service"
  • "Talk to customer service"
  • "The Uber driver didn't let me get all my groceries out of the SUV and I called the lost and found team and they told me to called the police.. I love Uber but but they were so very Rude to me.. I'm 68 years old and have my grandkids now what are th"

Employment

<1%
  • "Need a job"
  • "Yesterday 4pm Uber send a driver who was drunk didn't realize til we were on 95 hwy hard rain rush hour otherwise I would got out of the car! He put my life in danger by speeding, texting with no GPS I had to use mine why doesn't Uber do a better job"
  • "I didn't get my pay for the last job"

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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