Uber Phone Numbers and Emails

Toll-Free Number:

  • (800) 353-8237

Customer Service:

  • (800) 593-7069
    Drivers Support, USA
  • (833) 873-8237
    Riders Support, Arizona and Florida
  • +61 130 009 1272
    Drivers Support, Australia
  • +649 888 0766
    Drivers Support, New Zealand
  • +2 780 017 2957
    Drivers Support, South Africa and Kenya
  • +44 808 169 7334
    Drivers Support, UK
  • +2 780 017 2956
    Riders Support, South Africa and Kenya
  • +9 714 328 9901
    Riders Support, UAE
  • +44 808 169 7335
    Riders Support, UK
  • +9 714 880 9202
    UAE
  • +44 808 189 7190
    UK

Complaints/ Feedback:

  • (800) 664-1378
    Zero Tolerance Complaint

Uber Emails:

Complaints/ Feedback
Customer Service
AU, Dublin, Freight, Freight Europe, UAE
Investors/ Franchising
Legal
DMCA Inquiries
More phone numbers and emails Less phone numbers and emails

Uber Contact Information

Uber Website:

Uber Help Center:

Corporate Office Address:

Uber Technologies, Inc.
1455 Market Street, Suite 400 4th Floor
San Francisco, California 94103
United States

Fax:

+1-877-986-2104
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How to Contact Uber?

How to Contact Uber Customer Service by Phone?

In the past, Uber did not provide a phone number for drivers and riders to call but now drivers can contact them on the 24/7 support line: (800) 593-7069 and riders on (800) 353-8237

What is Uber Email Address?

You can contact Uber through email support (support@uber.com) for any problems that you are facing regarding Uber.com car rental services.

How to Chat With Uber Support?

Uber customer service representatives are most active on the Uber Facebook page and their Twitter customer support page (@Uber_support). They also have an Instagram account where you can inbox your question.

How to Contact Uber Support in the App?

Uber encourages both drivers and customers to contact them via the in-app help feature. However, they provide various phone numbers through which you can reach their customer support. There is no direct Uber email address that you can write to directly but if you submit a complaint or question via the app they will respond to your email.

You can reach out to Uber via the app for a wide range of issues including trip issues and refunds, account and payment, Uber Eats, and sign-up issues among others.

Contact Uber support team through the Help section of Uber app.

- If you require immediate medical or police attention dial 911.

- If you do not have a safety concern please visit help.uber.com

- If you have an urgent safety issue, that you need to report to Uber :
1. Open your app
2. Find your trip history
3. Select your trip
4. Tap "Need Help" - select your issue and somebody will be in touch with you by phone
5. Choose a critical safety response line, which offers you a number to reach our critical response incident team.

- If you have an urgent safety issue, and you are located in a city that currently does not offer an urgent safety line in the app:
1. Open your app
2. Find your trip history
3. Select your trip
4. Tap "Need Help"
5. Select your issue and someone will be in touch with you via phone or email shortly.

More information

Uber Rating Based on 6.9K Reviews

Rating details

1.7
more details
Customer service
Product or Service Quality
Website
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

Summary of Uber Customer Service Calls

160K TOTAL
CALLS
01:25 AVG CALL
DURATION
8% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Uber Customer Service?

Payments and Charges Question:

  • “Uber charge on my account”
  • “Amount $5.75 debited from my account”
  • “Overcharged”

Account Question:

  • “Money being taken from my account”
  • “Why is my Uber account been deactivated”
  • “CANT SIGN IN for over 8 months now. Lost password”

Request for Information Question:

  • “Need help with the account”
  • “Since a while when i request for uber i have error message saying my phone number already taken”
  • “To talk to someone about my account”

Cards Question:

  • “I need to delete dome cards and put a new card number”
  • “Someone used my card unauthorized”
  • “Sent gift card thst was not received”

Activation/ Cancellation Question:

  • “Your driver cancelled but still charged me”
  • “Me cobraron una carrera que cancele”
  • “Cancelled order”

Refund Question:

  • “Need immediate refund”
  • “Refund”
  • “My refund is short”

Product/ Service Question:

  • “Food order”
  • “Booking issue”
  • “Missing food”

Shipping and Delivery Question:

  • “Driver has not arrived”
  • “Didn't get my food”
  • “Driver did not arrive at the right location”

Staff Question:

  • “Not satisfied with the service”
  • “Rudest driver”
  • “To see if we have that service here”

Website/ Application Question:

  • “Need an update with my application”
  • “App not working”
  • “Application”

Employment Question:

  • “Bike job”
  • “Need to get my 1099 tax form for 2020 I'm 21”
  • “Tax1099”

Return/ Replace Question:

  • “Changing card”
  • “I left my phone in thw car this morning she agreed ro bring it back to me for a price I agreed ans she still has not returned my phone”
  • “Return my money”

Other Question:

  • “Devolucion de mi dinero”
  • “I want to know my pickup time and place at seatac airport”
  • “My order is completely wrong”

About

Uber Terms of Service
To read more: https://www.uber.com/en-ca/terms/
Uber Privacy Policy
To read more: https://privacy.uber.com/
Top Uber Services

Vehicle Driver, Customer Care, Taxi Service

Top Uber Products

Account, Debit Card, Credit Card

Uber Pros and Cons

Pros: Have been good in the past, Need call back, Convenient, No pros, Customer service no contact number

Cons: No customer service, Not able to speak with somebody, Customer service is non-existent, Lack of customer service, Customer support nonexistant

Related Companies

Ubereats, Postmates, Careem

Summary

Uber Technologies Inc. is a large transportation network. It was founded by Travis Kalanick and Garret Camp in March 2009. Its headquarters is based in San Francisco, California, United States of America. The company offers the Uber mobile application. It is designed to allow riders connecting to drivers. Smartphone owners over 18 years can submit a trip request which is redirected to Uber drivers. Any order can be cancelled for free within 5 minutes after being placed. The service is available in more than 320 cities worldwide. The company provides a number of payment options including PayPal, Google Wallet, American Express, and Apple Pay. The company has over 3000 employees.

Uber reviews and complaints

Uber is ranked 44 out of 253 in Transport category

Area Served

USA, Worldwide, Asia, Other, Canada, UK, Australia, Europe

Payment Methods

VISAMasterCardPayPalAmerican ExpressDiscover

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