Contact Uber Customer Service
How to Reach a Person at Uber
Toll-Free Number:
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1-800-353-8237IVR / Automated System Only (No Human Option)
Customer Service:
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1-650-960-6637App Support
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1-800-593-7069Drivers Support, USA
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1-415-941-3773Uber Pro Card Support
Business Customer Service:
Complaints/ Feedback:
Customer Service:
General Info:
Investors/ Franchising:
Legal:
Uber Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Uber Phone Number | 1 (800) 353-8237 |
| Average Hold Time | 00:03:07 |
| Average Calls duration | 1 minute |
| Most Popular Uber Email Address | customercomplaints@uber.com |
| Uber Live Agent Availability | 61% of callers successfully reach a real person |
| Issue Resolution Rate | Low (8% reported full resolution) |
| Uber Customer Service Rating | 3.7 out of 5 |
| Overall Customer Sentiment | Mostly neutral |
| Contact Method Distribution | 96% phone, 4% email |
| Common Reasons for Contact | Account, request for information, payments and charges |
| Customer Effort Score | High Effort |
| Prepare before the call to Uber | First and last name, phone number or email |
Contact Information
Uber Website:
Uber Help Center:
Corporate Office Address:
Other Info (opening hours):
Legal Department
1515 3rd St.
San Francisco, CA 94158
Other Locations
Level 1, 100 Moorhouse Avenue
Addington Canterbury 8011
New Zealand
Uber London Ltd.
Floors 13-15, Aldgate Tower, 2 Leman Street
London England
E1 8FA United Kingdom
Fax:
Summary of Uber Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Uber?
Payments and Charges Question:
- “It says the selected payment could not be charged”
- “Triple bill”
- “Charged twice”
Account Question:
- “Locked out my account”
- “Forgot password”
- “My account not working need to talk pls”
Request for Information Question:
- “Question.”
- “Speak to an agent”
- “No driver for confirmed ride at 4:0””
Product/ Service Question:
- “Complaint”
- “Complain”
- “Can’t connect”
Shipping and Delivery Question:
- “A courier did not deliever a package”
- “Lost item”
- “Pickup location to drop location misunderstanding now exces paid please return my payment”
Activation/ Cancellation Question:
- “Cancel fee”
- “Cancel amount charge”
- “Cancel UBER ONE MEMBERSHIP”
Cards Question:
- “Card not working”
- “Can't use gift card”
- “Sent gift card thst was not received”
Refund Question:
- “Ride refund”
- “I want a refund for a ride i tried to order but was never picked up.”
- “Refund”
Return/ Replace Question:
- “Because my money has not been replaced on my card for rides that I did not take that was canceled money has not been refunded”
- “Uber driver went to incorrect location”
- “Trying to change a scheduled pick up time”
Website/ Application Question:
- “The trying to place a order on the app and it sold out when I call the store that have what I wont”
- “Can't use app to contact Uber”
- “App not working”
Staff Question:
- “Customer service”
- “Bad ai customer service i want to cancel as your drivers are thief and charge me cancelation”
- “I want drive for uber driver services”
Employment Question:
- “For job”
- “Info on becoming a driver”
- “Employment”
Other Question:
- “My Uber not accepting cash”
- “Answer now or I'm deleting uber”
- “Uber driver”
Compare Uber Customer Service To
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