Contact Uber Customer Service
Uber Phone Numbers and Emails
Toll-Free Number:
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(800) 353-8237
Customer Service:
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(800) 593-7069Drivers Support, USA
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(833) 305-4871
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+61 130 009 1272Drivers Support, Australia
Uber Emails:
Uber Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Uber Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Uber is 8003538237. 74% of consumers used this number to address their issues and concerns. Meanwhile, 61% of users reported contacting a real person successfully by dialing the phone number 8006641378.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Uber may ask you for the following information to identify you as a customer: first and last name, phone number or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Uber Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Uber is 8003538237. 74% of consumers used this number to address their issues and concerns. Meanwhile, 61% of users reported contacting a real person successfully by dialing the phone number 8006641378.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Uber may ask you for the following information to identify you as a customer: first and last name, phone number or email.
People call Uber mainly because of account, request for information, payments and charges.
5% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Uber is customercomplaints@uber.com. 74% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Uber Website:
Uber Help Center:
Corporate Office Address:
Other Info (opening hours):
Legal Department
1515 3rd St.
San Francisco, CA 94158
Fax:
How Good is Uber's Customer Service?
Summary of Uber Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Uber?
Payments and Charges Question:
- “Over charge me”
- “Charge”
- “I was charged a different amount than what it showed me”
Account Question:
- “Delete my account”
- “Trying to set up an account”
- “Set up a new account.”
Request for Information Question:
- “How to use my money in Uber wallet”
- “Concerning to my email”
- “Help with app”
Activation/ Cancellation Question:
- “I wanna cancel my Uber one membership”
- “Cancel ride”
- “Main pickup karne ja raha hun right customer cancel kar deta hai”
Shipping and Delivery Question:
- “Delivery stole my food”
- “Did not receive my food”
- “My delivery say I approved it not letting me on I think I need to take a picture”
Cards Question:
- “Money was taken off card”
- “I need a ride and i pay cash Because my card has a problem”
- “I have a new card number n there is no option to change it on the app”
Refund Question:
- “Need refund for cancellation”
- “To make a complaintand, im missing some of my order want my refund.”
- “Refund”
Product/ Service Question:
- “Loan a ride”
- “Food”
- “Food not delivered”
Staff Question:
- “You know my driver was very unprofessional and a dangerous situation”
- “Bad uber service”
- “Charging me for service 9.99 a month”
Website/ Application Question:
- “App problem”
- “App issues”
- “Application not working”
Employment Question:
- “Didn't not get paid for my last drop off Panda Express she changed her address”
- “I need ask if uber giving letter as an employer”
- “I want aa job”
Return/ Replace Question:
- “I need to change my phone number on the Uber app”
- “I change my license plate i want update”
- “I have an issue with the driver, i left my phone in his car, and now he's is demanding 20 ransom in order to return it to me”
Other Question:
- “Report robbery”
- “Information”
- “Lost phone Urgent”
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