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I ordered an Uber yesterday afternoon to go to Manhattan. To church I was running late and the Uber driver kept saying he was on his way!

I was freezing waiting for him by the bank and he made me wait approximately 30 mins. He then canceled my Uber and I reordered the Uber but since it was so cold I canceled the Uber and took a regular taxi!

I payed about $40 that Im waiting to get reimbursed for! Plus$12 cancellation fee!

The driver was extremely unprofessional and should get fired! Im extremely upset and disappointed!

The 2 other drivers were so professional I tipped them both.

Im very disappointed and dont think I will take overpriced Ubers any longer!

Ill take the train or bus! I rather freeze than to deal with any jerk Uber drivers.

Thank you and sorry for any inconvenience

Brenda Medina 347-723-****

User's recommendation: Be professional and don’t let passengers freeze it’s NYC.

Monetary Loss: $60.

Preferred solution: Price reduction.

Location: The Bronx, New York

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