New Reviewer
5 comments
1.0

Customer service rep hung up on me while I am locked out of my house in 90 degree heat with me child. Unprofessional and unacceptable.

User's recommendation: Don’t use Uber.

Preferred solution: Apology.

Uber Pros: Second csr.

Uber Cons: Rude driver.

Location: Odessa, Texas

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#2061082

I hoped the CSR would do what the next CSR did when I called back: get a translator to speak to the driver so we could find a solution. The second CSR was quite polite and helpful, resolving the issue by having the drunk Uber driver have his brother take my keys to the local police station for pickup.

I am not asking for miracles, just a CSR who cares and is capable of finding creative solutions to difficult problems.

I worked as a CSR myself during college and absolutely never hung up on a client, even if they cursed me out, which, by the way, I did not do. A stern tone to an apathetic representative never warrants a hang up.

#2061072

What did you want the CSR rep to do let you in the house?

#2061068

Next time, be nice.

#2061288
@PissedConsumer2061068

Everything in that complaint went right over your head.

#2061388
@PissedConsumer2061288

Perhaps everything in my critique went right over yours.

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