New Reviewer

Customer service rep hung up on me while I am locked out of my house in 90 degree heat with me child. Unprofessional and unacceptable.

User's recommendation: Don’t use Uber.

Preferred solution: Apology.

Uber Pros: Second csr.

Uber Cons: Rude driver.

Location: Odessa, Texas

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I hoped the CSR would do what the next CSR did when I called back: get a translator to speak to the driver so we could find a solution. The second CSR was quite polite and helpful, resolving the issue by having the drunk Uber driver have his brother take my keys to the local police station for pickup.

I am not asking for miracles, just a CSR who cares and is capable of finding creative solutions to difficult problems.

I worked as a CSR myself during college and absolutely never hung up on a client, even if they cursed me out, which, by the way, I did not do. A stern tone to an apathetic representative never warrants a hang up.


What did you want the CSR rep to do let you in the house?


Next time, be nice.


Everything in that complaint went right over your head.


Perhaps everything in my critique went right over yours.

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