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This month the number of Uber customer service requests is much higher than usual.
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Adreonna Mhn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Etobicoke, Ontario

Tak have charge me for two

Uber - Tak have charge me for two

When I ordered the Ulber they charge first and later asked to add money if I wanted a fast trip. I added the money instead of them to charge one fee they have taken double the money from my account

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Denise A Kuc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Charge me 9.99 on June 9 when I didn’t authorize it that payment

Uber - Charge me 9.99 on June 9 when I didn’t authorize it that payment

Yes, I would love for your company to put my money back into my account. I didn't authorize this payment.

Loss:
$9

Preferred solution: Full refund

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Sharhonda M Iik
map-marker Wellesley, Massachusetts

A refund on a ride that I didn't take yesterday

AI Highlights
  • - Airport ride $49 couldn't be completed.
  • - $5.75 cancellation fee charged; $43 remains with the driver.
  • - No way to contact support to request a refund.
Uber - A refund on a ride that I didn't take yesterday

I booked a ride to be picked up from the airport yesterday. The ride was $49.

I didn't get to get a ride because it took us too long to find each other. He told me he was going to cancel the ride and I would be charged the $5.75 fee.

I got the five dollars and $5.75 fee, and he has the $43. I'm trying to get my $43 back besides the $5.75 fee, and there's no way for anyone to get in contact with.

Loss:
$43
Pros:
  • Are really some nice drivers
Cons:
  • Need a phone number so that you can actually speak to someone

Preferred solution: Full refund

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Ngabo A
map-marker Doha, Baladiyat Ad Dawhah

My acount is deactivated

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Uber - My acount is deactivated
Uber - My acount is deactivated - Image 2
Uber - My acount is deactivated - Image 3

My Qatar identity card it was expired and i had to renew it in my uber app .

So this is where i made a mistake

I submitted my new identity card ( Qatar ID) in the uber app forgetting that i changed suponsor ( company)

So my account it was deactivated

Preferred solution: Apology

User's recommendation: I am humble and able to work with a smile

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Mehrab khan D

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Épinal, Vosges

***

Uber - ***

Hello ***, please open my account. Thank you for your help.

I need help, please. God bless you.

I wait for your help. Thank you so much for helping.

Preferred solution: Deliver product or service ordered

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Maquella T

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dallas, Texas

My order does not look good as it does on the picture n I will like a refund

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Uber - My order does not look good as it does on the picture n I will like a refund

I ordered from Southern Fried Chicken Shack, and my food does not look good. The chicken is too hard, and everything is unacceptable. I want my money back.

Loss:
$24
Pros:
  • First time trying it

Preferred solution: Full refund

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Resolved
Mustafu M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: I had money taken from account. I did not recogise

Uber - I had money taken from account. I did not recogise
Uber - I had money taken from account. I did not recogise - Image 2
Uber - I had money taken from account. I did not recogise - Image 3
Uber - I had money taken from account. I did not recogise - Image 4

I had transactions from my account taken, which I did not authorize. I went on and just found they had been taken from my account without my permission.

Loss:
$94

Preferred solution: Full refund

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Maquella T

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fort Worth, Texas

My food

Uber - My food

I ordered from Southern Fried Chicken Shack, and my chicken is hard and doesn't look good, and I want my money back.

Loss:
$24
Pros:
  • It good to ride
Cons:
  • Some bad drivers or dirty cars

Preferred solution: Full refund

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Fatawu I
map-marker Brooklyn, New York

My account has been blocked

Uber - My account has been blocked

I want the company to resolve my account. Can you bring me back on the system, so I can get access to my Uber application?

User's recommendation: Better

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Araceli L Mcg

Been charge without using Uber

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Been charge without using Uber

I am been charge again in my checking account 3 times already and Inmade Diapute through my bank account now I am been charge again 9,99 on June 11 2026.. I want to cancel the membership and CREDICT back my money

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Ismail L Adv
map-marker Germantown, Maryland

Canceled my order

Uber - Canceled my order

Because they sent me a wrong ordered , instead of buy one and get the other one free promotion. They only sent me one and not willing to offer me the other one

Loss:
$18

Preferred solution: Full refund

User's recommendation: Just a wrong ordered

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Patricia M Wyp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fort Worth, Texas

Uber - Review in Transport category from ***, ***

Uber - Review in Transport category  from ***,  ***

Hello. My name is ***.

And the reason that I am doing this recording is a complaint against ***. I received an email stating that my account would be disabled permanently. Did not have any reason of why. Reaching out to them would not give me no explanation, So I ended up actually contacting a phone number for Uber, and the representative was trying to assist me.

But she said something about some type of trips. Well, the trips that they were giving me was not my trips that I ordered. And what I have against it at this point is that I spent a lot of money with this company. And for them not to send me any warning or even try to speak with me to resolve the issue, I feel is very disrespectful and very unprofessional.

And I'm still trying to understand. This was my way of getting around back and forth to work and for you to actually just disable an account without any any type of verbal warning or any type of email warning or anything like that, I just still think it's distasteful. So this is my complaint at this time.

If you could please assist me with this issue, I would greatly appreciate it. Thank you.

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Fatuma A Rjv
map-marker Melbourne, Victoria

Returning refunding refund

Uber - Returning refunding refund

*** refunded my money to Uber Eats, and *** didn't give me my refund. Bunny Warehouse refunded some of my purchase with Uber Eats to my Uber Eats account, and *** didn't give me my money back. It's now like one and a half weeks.

Preferred solution: Full refund

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Celiana C Cdf
map-marker Homestead, Florida

I lost my car keys

Uber - I lost my car keys

I used Uber driver. I was in my doctor's appointment and I lost my keys.

I tried to call them, but it isn't possible. Please text me back that the keys are for my car and I don't have any more.

Preferred solution: Full refund

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Lakesha C Stu
map-marker Stone Mountain, Georgia

Restriction on my account

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Uber - Restriction on my account

Its a restriction on my account because they said someone was using my account but no ones using my account. Its me *** I have a different photo because I lost weight and Im trying to send a picture and open my account and put a

Preferred solution: The restriction lift off my account

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