Uber
Reviews and Complaints
4M
CLAIMED LOSSES
12.5K
TOTAL REVIEWS
410K
PAGE VIEWS
40
ISSUES RESOLVED
Uber Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerPayment pending
My money is pending. I have already paid the driver in cash. He cheated me. He was also asking for extra money.
ID
Cons
- Very hard to find a phone number to speak with a real person
Preferred solution
Full refund
Double charged for ride services
Doubled charged for Uber ride services from Waveland,Mississippi to New Orleans Louisiana.on Friday September 24,2021.around 1:00 pm with XR Gina. UBER has No customer service phone number to assist you with rider complaints. Chas Visa customer service representative verified 2 charges on my credit card account Friday September 25,2021
User's recommendation: Do not use UBER.
ID
New Reviewer
Charge
My Uber driver was on the wrong street and canceled the trip but I was charged a cancellation fee. The drive was on the wrong block. I need the cancellation charge refunded.
ID
Loss
$6
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerIncorrect claim by uber
I had a trip yesterday at around 9-45 pm from newpanvel to CBD,Belapur . While booking the charge was shown as 215/- and at the end the fare was shown as 218/- which has been given to the driver.Infact I had paid 220/- to the driver. Now uber is showing that 18/- is pending from my side.How it is possible. Why the driver has informed uber for less payment?
ID
Location
Navi Mumbai, Maharashtra
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerMoney taken
Someone used my card for Uber iam home charge came out my accti would like my refund back press charges
ID
Loss
$18
Preferred solution
Full refund
New Reviewer
Coughing like Covid cough with windows up
Covid coughing with no mask never again will drive with person coughing No stop I sue this company if I find out if I out if I get Covid
User's recommendation: Covid testing for drivers.
ID
Pros
- No covid testing for drivers
Cons
- No test for covid
Loss
$100000
Preferred solution
For a Uber driver never yo drive around sick
New Reviewer
Lost my husband phone in car
May husband call Uber from his phone and he forgot in the car he booked. I could not retrieve driver info as phone lost in the car. We
ID
Location
New York, New York
Preferred solution
Phone back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer
On Sept 24,2021,at around 3:00 pm, I booked a ride with Uber, intended for my husband who was on his way to work. I put as my pick up point our house address at Mattino Way, Henderson, Nevada. When tracking the driver's whereabouts i saw that the pick up point was...
View full review
ID
Pros
- Pros-good when you dont have a ride somewhere
Cons
- Difficult to contact customer service
Preferred solution
I should not be charged cancelation fees for trips I did not book or for driver going to the wrong address.
Double charged by Uber and can not find a customer service phone number?
Double charged for the ride And NO CUSTOMER SERVICE PHONE NUMBER to contact for the rider. I order Uber ride today. Did not find app very user friendly. The Uber company hides behind email and is too cheap to hire customer service representative to help riders. Useless company that makes a lot of money on their drivers and their riders. Do not know what Uber does for me ? Hope you can get a real human to contact Human being to contact me
User's recommendation: Do not use them.
ID
Location
New Orleans, Louisiana
New Reviewer
A pending transaction from a Uber I didn't take
I have a transaction on my account for a Uber I need to know where the Uber came to and the destination so I can find out who used my card
ID
Loss
$10
Preferred solution
I would like to get a refund and press charges on the person responsible for using my card without my permission
New Reviewer
I need help with app
They dont Answer the phone so whats the point of having customer service if you dont answer your phone freaking incredible how any of these companies stay in business
ID
Location
Fort Worth, Texas
New Reviewer
Phone number does not work
I want to report trips that I never made it. my las trip we Uber was September 15, 2021 and I still see my application that I been use the service almost every day. I have no more money in my account and now I odd money to the bank.
ID
Location
Ellicott City, Maryland
Fraudulent account
The customer service representative that i spoke to had screaming kids and loud *** roosters in the background. She left me on hold for 20 min just to get back on the phone and ask the same *** questions. She didn't know who I was or what I needed . Time is money, and she wasted mine by being incompetent!!!! I have a serious issue regarding fraud, and it WAS NOT RESOLVED. Maybe Uber needs to hire people who actually live in the United States and can be properly trained to assist their costumers. All I know is if this issue isn't resolved, I will be suing the *** out of uber for not addressing the issue. Having fraud on your name can ruin your life this is no joke. Uber better get it together!!!
User's recommendation: Good luck fixing your issue.
ID
Location
Los Angeles, California
Fraudulent charges
Asked for help with a subscription I dont have or ever signed up for. Tried to troubleshoot myself by following instructions from website. The actions I was told to take were not an option to remedy the problem. I was asked again for bank information and list of charges without someone looking at the problem after it was explained multiple times. No one in my family uses Uber for any reason and I didnt even have the app until AFTER I was being charged for a subscription I NEVER SIGNED UP FOR! Im still paying for it!!!
User's recommendation: Be careful.
ID
Location
Maumee, Ohio
New Reviewer
To find out if uber connect drivers do connect work or do uber ride share drivers do connect work?
No review or complaint. Thinking of applying to do connect work only as a driver and wanted to know if that division like eat has its own drivers. Do not want to do ride share. I never talked to anyone yet in customer service.
ID
Location
Buffalo Grove, Illinois
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