Uber
Reviews and Complaints
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Verified Reviewer |
Vancouver, British Columbia
Uber not help me for activate my account all documents done already
I call you about my account activate reason all requirements done already,, but long waiting for response,, all time uber give me answer 2 or 3 days wait before 1 month waiting please help me ,I have not any other job .. Im full time uber driver last year
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Verified Reviewer |
Belleview, Florida
I am legally blonde I need to speak to representative
If I could have given a more negative response, I would. I am legally blind.
I was reaching out for help and needed someone to contact me via phone because it's hard for me to read and see things on a phone text. I explained that I am visually impaired, legally blind, and I talk to text because I find it hard to text with my fingers and see letters and stuff. But no one contacted me nor called me back about my issue. I left a phone number and was waiting for a phone call but never got a response.
Technology hasn't come that far; everything speaks to me on my phone. I will always be grateful for people who are legally blind and visually impaired. If you choose to respond to me with this message I just left, I hope everything is correct in my wording and how this AI thing is spelling it.
But the number is 724-579-****. Please leave a response.
User's recommendation: For future customers I hope no one in your family is busy impaired and trying to get a Hoover customer service it doesn't seem no word
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Verified ReviewerI forgot an Electrical device
I forgot my Nintendo Switch coming from the Long Beach airport in an Uber transportation vehicle. We got in contact with him. He told me to go to Long Beach to pick it up, but he never showed up.
Preferred solution: Deliver product or service ordered
User's recommendation: Always check or put your stuff really close to you
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnknown charges
I noticed multiple charges on my card today, but I only took two Uber rides.
Here are the charges that showed up.
All of these were within an hour of each other. I only used Uber twice, so Im not sure why Im seeing four separate charges. Please tell me why this happened as I am disappointed and dissatisfied
- Safety
- Money stealer
Preferred solution: Full refund
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Verified Reviewer |
Miami Gardens, Florida
Over charge
Over charge paid extra please refund please was trying buy food on Uber then I was over charge instantly o guess by the system seem like it didn't know
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAdelsojrb818@***.com
Quiero actualizar tanto el correo electrónico de mi cuenta Uber y el número de TLF ya que extravié mi TLF y quiero incorporar otro número nuevo de TLF para poder acceder a mi cuenta de Uber nuevamente aver si me pongo de nuevo a trabajar por favor y muchas gracias
- Ningunas
- Ningunas
Preferred solution: Ingresar de nuevo a mi cuenta de Uber
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPayment issue and food
I should have been refunded for the way. Y food was prepared the sandwiches was soggy lettuce all dropped tomatoes were stringy but my communication were through a chat I was totally disregarded as a customer for very poor customer service I was never offer proper communication or services
I already sent pictures. I no longer have pictures of the food I took with my camera.
I didn't download the pictures. I wasn't happy with the food; it was awful. I cancelled my subscription because I didn't want to be charged again.
I cancelled in a timely manner, please put my money back on my original card. The food was soggy, the bread was much too soft, and the vegetables were soft and stringy with no crunch.
- Awful
Preferred solution: Full refund
User's recommendation: Awful customer service service you can’t reach anyone under any circumstances and false advertising to get you to except offers and will not refund money on cancellation in a timely manner matter bad company take your money and over charge and theirs no communication
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Verified ReviewerResolved: Did not honor Gift Certificates
Company fixed the issue and I have been provided with full refund. Unfortunately it took about 10 emails, using PissedConsumer and BBB as well as threatening to bring Discover Card into this to get UBER to honor the certificates.
They credited only the amount that I had ordered. They apparently did not feel that my extra time and effort was worth adding to my wallet nor did they ever admit to their mistakes.
After trying multiple times to get the codes to work to put into my 'wallet,' I checked in with Discover and UBER. Discover states that UBER is responsible for the accuracy of the codes. UBER kept trying to get me to retry the codes, which repeatedly did not work. Ultimately, UBER stated that the codes did not work because they were already redeemed.
UBER gave me the names of the drivers which, upon checking them, I have never used. UBER has refused to respond further despite at least nine emails.
They do not offer a phone option. UBER was alerted that I would be escalating this as they can't fix their error, nor have they offered to replace my purchase.
- Alternative to taxi
- Unprofessional
Preferred solution: Full refund
User's recommendation: Be careful about using gift certificates
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Verified ReviewerResolved: Fraud transactions on my debit card
Company fixed the issue and I have been provided with apology.
On 2/17/25, I received four fraud alerts for four different pending transactions on my Chime card. This also happened with a previous Chime card I had cancelled and received a new one.
Now, the same thing is happening to this new card I have.
I have included some screenshots to support the issue that I'm having. Your prompt response would be appreciated!
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Montreal, Quebec
Resolved: My app not working
Dear Uber Support Team,
I hope this message finds you well. My name is Rahmatulli Drakhshani , and I recently completed all the necessary steps to join Uber as a driver.
However, my app is still not functioning, and I am unable to begin working.
I have ensured that my documents, background checks, and other requirements are up-to-date and approved. Despite this, I am experiencing difficulties accessing the app properly.
I would greatly appreciate it if you could look into my account and assist in resolving this issue.
Please let me know if any additional steps are required from my side.
Thank you for your time and assistance. I look forward to hearing from you soon so I can start driving with Uber.
Best regards,
Rahmatulli Drakhshani
rahmat_drakhshani@***.com
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Verified Reviewer |
Birmingham, Alabama
Driver didn't show
I booked a ride this morning, it was to arrive at 7:21 am, which gave me 6 minutes to show, as I watched the app the driver was going away from my location, by 7:55 , I called the customer service number, to no avail, it said 8 minutes 35 seconds before the next agent, it disconnected the call after 5 minutes, I called back later it wouldn't connect me to no one.
User's recommendation: GET A CAR
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Verified Reviewer |
Staten Island, New York
No customer phone number
Spent over 1/2 hour trying to contact the company. I had trouble with accessing my account and had to speak with someone. Their on line support was of no value.
User's recommendation: Use another company
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Verified Reviewer |
Winchester, Kentucky
772971****
hola buenas tardes como mi nombre ronald leccis yo tiene mi cuanta uber ta bloke como prete ayúdame aktiva por favor
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Verified Reviewer |
Staten Island, New York
Uber has no way for a customer to get phone support.
Pissed consumer sent me a suggested phone number it tells you to go to a site. No human help. Back where I started from.Phone number is of no use!
I could not get into my account. Spent 1/2 hour trying to follow their directions. Finally just deleted the app.
They should have phone support
User's recommendation: Do not use UBER until they recognize costumer needs.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPissed off
The driver accepted and picked up my daughter from her work. Her job training is 45 minutes from our house.
The driver is already dropping off another client and tells my daughter that he can't complete the ride. Our card was charged and took 51 dollars. The driver said he pressed accept and can't complete his drive because he feels dizzy and needs to go home. We should get a refund quickly.
He lied because it shows completed. It's a scam to prey on the vulnerable, I can't get hold of anyone.
- Quick response
- No customer agents to talk too or given options with handling complaints or dispute charges
Preferred solution: Full refund
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I booked a ride today and the driver was a no-show for the airport. Tried again and the ride was cancelled with no reason (driver named Leandro).
The female reservationist was also incompetent, slow and spoke poor English. Called my credit card company and immediately cancelled all their charges and might press charges for their total failureS (plural). Got the ride I needed from their competitor, whom Uber now lost me to.
Their license should revoked. My new expression is "You Can't Spell UnReliaBlE Without UBER." Please tell everyone you like not to use 'Stuber".