Kendrick Conley

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They ain’t put my money back for the Uber one membership $9.99 didn’t won’t it

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They ain’t put my money back for the Uber one membership $9.99 didn’t won’t it
They ain’t put my money back for the Uber one membership $9.99 didn’t won’t it - Image 2
Made mistakes to charge it on my card cancel it soon it did asking can you refund my money please really dont need it no help for me uselessly to me
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Loss:
$999
Pros:
  • Get around

Preferred solution: Full refund

User's recommendation: Read before you do anything

VERNETTA C Yit

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Accident

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Uber - Accident
Uber - Accident - Image 2
Uber - Accident - Image 3
Uber - Accident - Image 4
Updated by user Feb 02, 2024

My truck is completely totalled and they giving me the run around and I still pay a car note this is the first accident in my life having a clean driving record for over 15 years and me not even in the car

Updated by user Feb 02, 2024

Uber has no contact for customer complaints or driver complaints no resolutions

Original review Feb 02, 2024
In more detail , I am a uber eats delivery driver. Therefore when I arrive at a location to pick up a customer order I shouldn't have to wait on the order as if I ordered the food myself .

The all give you a 10 minute requirement each delivery before you cancel doing so on September 15th 2023 my vehicle was damaged & totalled outside of the restaurant awaiting a customers order. I have been with a damage Vehicle , rentals charges that amount to 4000 I am now riding public transportation after over 20 years . I wasn't even in the car Liberty mutual who is the insurance company Uber uses says that no matter what takes place you have to give $2500 for the accident if it's your fault or not.

However I wasn't in the truck had my truck off and keys in my pocket yes I had a person riding with me that didn't want to leave me and go to the hospital still has back pain to this day. Nobody has fixed or replaced my truck yet and I'm out of pocket thousands of dollars for a accident I didn't create even the other person insurance company refuses to pay and the police reports are clear as well as photo
View full review
Loss:
$15000
Pros:
  • Driving
Cons:
  • Payment

Preferred solution: My truck repaired or replaced

User's recommendation: Don't drive for Uber phots won't upload

8 comments
Guest

I'm glad you were not in the vehicle. Getting really hurt or killed is worse than property damage.

I'm surprised that you are carrying a note on your wrecked truck without the lender demanding comprehensive as well as collision coverage. I don't know the rules of every state, but the situation you described is highly unlikely in this state. There would be no cost to an innocent victim (except when your insurance company gets wind of this, they will raise your rates regardless of pay outs).

Meanwhile, someone who wasn't even present (you) bears the brunt of inconvenience, an unpaid note for a useless wreck, etc. It very nearly reeks of scam ...

Guest

Why isn’t your insurance company dealing with this?

Guest
reply icon Replying to comment of Guest-2477263

It sounds like his insurance company does not want to fight the other company. It looks like they will handle the repair but his portion is $2500.

Guest
reply icon Replying to comment of Guest-2477447

When I spoke with his insurance company which is First Chicago insurance company boy was it a nightmare. The woman sent a reference for a rental then didn't pay their portion had my account 2400 in the negative for a rental.

Once I paid it she lied and said she don't do rental reimbursements. Then she said she had to speak with her insurer concerning the accident I said lady the police reports are clear. Seems like first Chicago insurance has really bad reviews.

They don't fix people cars when their insured damages property they let these cases last long as possible. I took them to civil court and the insurance company attorney wants to take it to trial this is a open and shut but they making it last forever in my keith sweat voice denial is terrible

Guest
reply icon Replying to comment of Guest-2477447

Liberty mutual is the insurance company for Uber I'm a driver on Uber eats however liberty mutual is the one saying $2500 regardless of what and I think come Monday ill add liberty mutual to my case one thing for sure I won't be driving uber ever again. They refuse to do anything withoht 2500 and I refuse to spend another dime for a accident I didn't cause and this other party ain't paid a dime

Guest
reply icon Replying to comment of Guest-2477263

The reason my insurance company denied my claim because my truck was parked I wasn't inside at the time of the accident. As well as the police reports are clear that I am not at fault.

My insurance company hasn't even offered to assist because I'm not at fault. Insure on the spot & I recently let the policy cancel itself because I see no reason to continue to pay these people a dime when my car won't even start after this accident

Guest
reply icon Replying to comment of Guest-2477536

Good luck to you. Both companies sound terrible.

Guest
reply icon Replying to comment of Guest-2477663

All three are terrible my insurance company which was insure on the spot , his insurance company which is First Chicago Insurance Company, as well as Uber insurance company. They messed up everything but I'll pray that one day it don't happen to them. By then I'll be long over this mess

View more comments (7)
Yehudis Rjb

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I'm disappointed

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Uber - I'm disappointed
Uber - I'm disappointed - Image 2
Uber - I'm disappointed - Image 3

I requested a ride this morning was cancelled on and requested multiple more rides and by the time either got one . I was late for for my bus to work I travel from Vallejo ca to Union City on public transportation .

Was extremely late for work and was sent home they took multiple charges off my bank account and didn't receive all of what they had taken off. I was sent home from work with I get paid $180 a day . I'm highly upset . I been a customer for Uber leave good ratings .

It's terrible.

I can say I'm a unsatisfied customer and I want to speak to someone . I been on so many run arounds.WtfWtfWtfWtfWtfWtfWtfAngryAngryAngryAngryAngry

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Cons:
  • Some people are very nice

Preferred solution: Price reduction

User's recommendation: Make sure you leave a hr ahead of time in Vallejo

Mohan C Jkh

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Wrong charge

Uber - Wrong charge
I didn't use Uber, but you charged my card 0.22 for international fees and 8.35 for a ride charge. I need a refund.
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Loss:
$9

Preferred solution: Full refund

Narinrat C

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| map-marker Detroit, Michigan

I (Narinrat Cain) am an AT& T customer. Not T-Mobile Customer. Someone had used my name on T-Mobile Account

Uber - I (Narinrat Cain) am an AT& T customer. Not T-Mobile Customer. Someone had used my...
Uber - I (Narinrat Cain) am an AT& T customer. Not T-Mobile Customer. Someone... - Image 2
Uber - I (Narinrat Cain) am an AT& T customer. Not T-Mobile Customer. Someone... - Image 3
Uber - I (Narinrat Cain) am an AT& T customer. Not T-Mobile Customer. Someone... - Image 4

I (Narinrat Cain) follow up an incident that found on Criminals IP Addresses.

Do Criminals IP Addresses search Engine.

People lookers, and opt out Page.

So interesting to see my data, identity, and information been breached all over.

See Attachments

So disappointed and depressed!!!

Need Legal team to investigate!

Be tough on hackers and scammers!

It seemed to me that any phone company had allowed hackers and scammers phishing malicious malware and dangerous software.

I wonder why? Government could not keep up with cyber criminals online.

Hackers and scammers have in dark websites and underground web sites.

I would not stop reporting and keep up with all cyber criminals online.

At&T massively outaged and data breached.

T-Mobile massively outaged and data breached.

Verizon is the same

Every companies have been used by hackers and scammers in their brand name.

So pay attention on any website!

Bad experience

That I have been through 24)7

Please consider this matter to assist and protect others.

Most seniors citizens are at higher risks.

Word for today!!!

Hackers and scammers are among others as customers

Greatly appreciate it lots for your attention!!!

Best Regards,

Narinrat Cain

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Clara W Cgu

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Denied to pick up my parents when I scheduled an Uber ride for them

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Denied to pick up my parents when I scheduled an Uber ride for them
Denied to pick up my parents when I scheduled an Uber ride for them - Image 2
Denied to pick up my parents when I scheduled an Uber ride for them - Image 3

About 1:40pm this afternoon I arranged an Uber to pick up my parents in Mount Laurel New Jersey when the driver arrived my mother explained to him where they were going. His name was Sylvester.

He drove a Honda pilot, and when my mother told him where she needed to go, he immediately told her no no no I dont do that. Sorry and pulled off, leaving them stranded. My cousin helped my mother with another Uber earlier today and did a no-show or no call and canceled but took the money, The Uber driver my cousin called was named Terry shes looking for her ID right now.

The Uber driver I called was named Sylvester and his ID is U50RNZ, In total Im requesting a refund of $48.17immediately. Thank you.

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Loss:
$48
Cons:
  • Denied customers to their destination
  • Took the money
  • Called the uber driver got no response more than several times

Preferred solution: Full refund

User's recommendation: If this is how Uber does business because I am new to Uber. I fortunately have a vehicle. Unfortunately, my parents do not right now if this is how they do business, I’d recommend another service until then Uber needs to improve with their customer service because they screwed up twice today.

Ace8

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They blocked my son's account for being 13 yo

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Uber - They blocked my son's account for being 13 yo
Uber - They blocked my son's account for being 13 yo - Image 2
Uber - They blocked my son's account for being 13 yo - Image 3

I enrolled my son in our family's Uber account when they introduced the service for teens approximately nine months ago. However, today, a driver refused to transport him to school, citing his age as a reason for denial and threatening to report his underage account.

Consequently, his account was blocked, leaving me unable to access support regarding the discriminatory treatment of my son and to seek resolution for the incurred charges.

Despite numerous attempts to contact Uber's support center, I have encountered significant difficulty, exacerbated by cancellation and additional fees totaling approximately $11. I earnestly request prompt and effective assistance to address this distressing situation.

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Loss:
$11
Cons:
  • No live person to talk or chat in real time

Preferred solution: 1. Full refund. 2. Credit for future rides, due to waste of time and my son missing dys of school do tho this. 3. An apology from the driver for being unprofessional and for discriminating my son.

User's recommendation: Use a different ride sahare company or get a taxi

1 comment
Guest

You'll have more problems as you were stupid enough to post your number on a public site that has nothing to do with UBer..

Kedrin S Ypz

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Blocked account

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Uber - Blocked account
Uber - Blocked account - Image 2
I left movies & have no Driver's license & have been with Uber for over 5 + years now and I'm very wonderful with all the excellent Uber services I'm receiving unfortunately, after the movie was over. I tried too go to get transportation on the Uber app but I find out my account is locked!
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Loss:
$31

Preferred solution: Re activation

User's recommendation: Call me

Kendra R Ham

Accident inside the car Uber driver hit my car

On 5/2/24You driver Linda Gayle Had a Pasenger inside speeding down the street on NE Mlk jr.Blvd/Jessup and hit my truck as I was clear to make a left turn refuse to give me her Insurance information so its a hit and run. I had a passenger inside at the time we both were injured. Ms. Kendra H Rosser is my name 503)358-**** asap or 971320-**** mess
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Loss:
$7

Preferred solution: Call me back when you get a chance

User's recommendation: Not a good driver

Said M Dgk

I got a temporary lone car so can I use it until my car is ready.

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Uber - I got a temporary lone car so can I use it until my car is ready.
My car will be in service two days and I got alone car from the dealer so can I Uber it and I get back my car?
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Preferred solution: I am asking if I can Uber alone car I got from the dealer.

Gricelda R

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Verified Reviewer

Please Uber read this thank you

Please Uber read this thank you

I ordered a uber ride with this same uber driver in the pass. Uber driver arrived to pick me my kids and my brother up.

He asked who was riding I said me and my kids and brother. My brother was putting the groceries in the back trunk at the moment. When me and my kids sat inside the car my brother then sat in the front seat, when the same previous incident driver from the past told my brother I cannot take you guys after being ok about it and loading up our groceries already. He said you guys need to get out of my car Im not taking you guys anywhere.

After my brother told him why he said its her and her kids and you. He did not ask if I had a car seat and got mad and told me and my family to get out of his *** car. My brother said well if you cant take people home you shouldnt work for uber and the Uber driver said *** YOU to my brother and I.

He begin to say a lot of profanity words to us in front of my children and in front of everyone at the super market. People were asking us are we alright?

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Preferred solution: Get rid of that guy it’s insulting to Uber to have a person that harasses people all the time.

User's recommendation: Not to ride with this Uber driver ever this is the second time this same Uber driver does that to us. I recognized him from last incident I had with him which was the same incident as today. I don’t know why this uber driver is still working and insulting people all the time.

Anonymous

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Verified Buyer
| map-marker Tempe, Arizona

Driver stole my order he picked up

Nothing happened!! First they said that the driver still had my items which were food items but days later the driver still didnt contact me to drop them off and then i got a msg from uber saying they were calling the police on me for prohibited items which my items were all food items!!!
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Kathy F Fqn

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Being charged unfairly

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Uber - Being charged unfairly
I booked a ride , the driver couldnt locate my location,which was his fault ,he canceled on me , but I still had to pay . I shouldnt hve to pay to be canceled on .
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Loss:
$15
Pros:
  • Convenance of booking
Cons:
  • Some drivers are disrespectful

Preferred solution: Full refund

Darlaz

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| map-marker Liverpool, Liverpool

They are not treating me right now.

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Uber - They are not treating me right now.
Uber - They are not treating me right now. - Image 2
Updated by user Feb 25, 2024

It's not letting me update the text for my Uber review in the Pros and Cons box. It should say "Free delivery not being applied when it should be." That is what I typed.

Original review Feb 24, 2024
HERE IS MY LATEST UPDATED COMPLAINT TO UBER SENT TO THEM IN MY CUSTOMER CONVERSATION WITH THEIR SUPPORT TODAY.
Hi. That's not right and there is no confusion in my mind whatsoever.

To be clear I have been overcharged in 2 separate ways whilst using Uber Eats recently and you tried to fob me off with saying the first issue was resolved and it was the same issue as the 2nd but not true because ISSUE ONE of the illegal overcharge on my Iceland grocery order is NOT related to any promo it is because any company has to honour the price at the point of choosing in the aisle. This price has to be the same as at the checkout but it was not.

I contacted Iceland about this but they referred me back to you but you have not refunded me. ISSUE TWO I know the benefits of being an Uber One member already that's why I have paid to be one and one of them is £0 delivery fee and it DOESN'T SAY I HAVE TO SPEND £25 TO GET THAT AND ALSO WHEN I first joined Uber One I was getting £0 delivery fee without paying £25.
View full review
Loss:
$35
Pros:
  • Free delivery bring applied when it should
  • Ing
Cons:
  • Bad customer service now fobbing me off

Preferred solution: Full refund

User's recommendation: Keep your eye out for extra charges from Uber creeping in as times goes by l

Folad J

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I can’t go online

Uber - I can’t go online
Uber - I can’t go online - Image 2
hello sir I am Folad jalali and it is long time I use Uber driver Right now Uber want video verification from my id but unfortunately I lost my Id and I apply to Id card . It is long time I waited. But up to right now I dont received . I dont know what should I do. Please help me that with this problem. Thank you so much from Uber support Folad jalali
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Preferred solution: I want to refund my account