Uber
Reviews and Complaints
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Verified Reviewer
Account trouble screw up
I think it’s stupid they deactivated the only phone number to contact them .Ensuring ,if & when problem they won’t be accountable from a rider’s viewpoint . now thru the “chat” it’s a impersonal bot who u can’t reason with or the issue might not be listed . wish I had a car license etc all the $$ I spend w/them they could care less smh
Uber disconnected the help number to reach a live person!! But My issue is I took a few rides today with no issue except the last time I tried to request a ride it said a minor used my account so I had to go thru a hassle w/ showing Id & a selfie on the spot this is unfair & egregious, why now all of a sudden but not during the other 2 rides doesnt make any type of sense
- Sometimes it work
- Not responding to customers complaints
- Expensive
- Sometimes the cars are to high to get in or hard to get out of
User's recommendation: Uber, make it make sense
Complaint
I went to park in my handicap parking spot when an Uber driver was parked in the other handicap parking spot blocking me from getting into my parking spot. She didnt want to move or move up her car.
So I decided to take a picture of her. She jumped out of the car and started attacking me on my car drive side window trying to break the window to get to me. I left right away and called the police. She said sents she is ubering she can park anywhere.
Im a senior citizen and felt in danger from this lady. She was picking up someone at 3303 N. Lakeview Drive Tampa Florida 33618 at 12:57pm August 23,2025. Attached is her picture and a picture of my damaged hand .
This driver has anger issues. I wouldnt trust her to drive anyone.
User's recommendation: This lady has anger issues don’t let her drive you
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Verified ReviewerDriver drove onto my yard and got stuck
Rainy night, driver dropped rider off then drove onto my yard and got stuck, I called Davie police, may want compensation for damage to yard
Preferred solution: If damage to yard want yard fixed
User's recommendation: Shouldn’t have to tell driver to not drive onto yard when it’s rainy and there’s standing water in yard
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Verified ReviewerI have stopped my Uber service and still getting charged
I have canceled my service and am still getting charged, submitting pictures from 12/24 to 07/25 showing that I have been paying sometimes 2 to 3 $9.99. I have stopped my account with you guys.
This needs to get fixed as soon as possible.
You can call me at 316-371-****. I would like all my money back; this is a lot of money that you guys have to refund me.
- I might start using uber again this is taken care of your
- I will completely stop using uber if this doesnt get taken care of
Preferred solution: Full refund
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Verified ReviewerUBER CASH NOT APPLIED TO ACCOUNT
I purchased $75.00 in Uber cash, and it was not applied to my account. There is no way to call support, so I emailed them and haven't received any response. I am going to dispute the charge with my bank.
- Convenient
- No way to contact customer service when an issue occurs
Preferred solution: Full refund
User's recommendation: Don't purchase UBER CASH. I bought some so I could take advantage of a promotion and it was never applied to my account. There is no way to contact customer service so I am out $75.
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Verified ReviewerI'm pissed at Uber
Order some groceries wasn't feeling well October 31st. What a mistake.
A rude and knowledgeable maybe even new carrier. Picking up items costly items that I asked her not to get. It took me forever to try to cancel the order. And now I don't have my $72 back from the order from Safeway.
And now Uber help is technical difficulties I've had bad experiences but this is the worst I feel violated, and ignored, and somebody stole from me and I want my money back. I'll never deal with Uber again
- Getting your groceries or food delivery to your house
- Not getting help with customer service not being in speak with someone in a timely fashion to handle cancellations and requests the ai is no good
Preferred solution: Full refund
User's recommendation: Do not deal with Uber This is the first experience that I had with a carrier like this rude and knowledgeable. And the very third experience I had were not having Uber support help me It's just off
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Verified Reviewer |
Saratoga Springs, New York
Resolved: Morons....
Uber reset my account per my request so I could get back into it. Fight, Fight, Fight.
Unfortunately our mobile # had changed since the last time I logged in to my account. I selected the option to sue my email address to reset account login as it kept sending SMS messages to our old mobile #.
Instead of sending the email to our address on the account, the system loops back in error to sending the SMS to the old number.
Chat support several times with the *** at support wanted a list of things you would not want to release for security purposes, such as a print screen under about on your phone with the SIM, IMEI # etc, and a copy of my phone bill.
SCREW UBER, they are inept and it appears they must be ALL work visa's instead of using USA Citizens!!
Preferred solution: Reset my account to no longer require two tier authentication and send a reset to the email on file.
User's recommendation: Don't use this crap company - run!!
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Verified ReviewerI cancelled a future ride immediately but was still charged for it. I was offered 2 12.50 credits to be used in the next 7 days that I didn't need. I asked for an extension but got no response. Id lik
I cancelled a future ride immediately but was still charged for it. I was offered 2 $12.50 credits to be used in the next 7 days that I didn't need.
I asked for an extension but got no response. I'd like a refund.
- No human to talk to and poor service
Preferred solution: Full refund
User's recommendation: Ise Lyft
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Verified Reviewer50.00 charge oct 22,2025 WHY, PLEASE RETURN FUNDS
No call was made, voicemail then disconnected. Charge of $50 on my acct 10-23-25, why? Please return.
- Need actual person to converse with
- Horrible service
Preferred solution: Full refund
User's recommendation: Answer calls
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Verified ReviewerThey stole our food
so yesterday I paid about $60 for my family to eat and somebody stole my food. I have video and recording that the guy did not show up to our house and Im writing a bad review over Uber and never ordering on Uber platform again I would like my money back and if not, we will go to and make a lawsuit about this someone stealing my food and Uber not wanting to give us a refund back when my daughter didnt eat her food last night and was still hungry the guy lied in front of my face told me he dropped off the food when he didnt even get off his car he just took a picture and took off and told me the cats probably got the food how he had the audacity to do that with somebodys food.
- Cupons
- Them not getting your order right or not even leaving it
Preferred solution: Full refund
User's recommendation: Do not order your food off uber unless you want the order exactly how you want it
Oakland, California
I am stuck out in the cold I paid for my trip I wa not honerd
I can do a better job and be more offecient in eating my needs of transportation I her. A ride still Im walk now home *** uber
User's recommendation: Turn uber to ac transit. I’m use my sqaure bank to activate. Clipper cards
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Verified ReviewerMy order
Two for 1. My order was wrong.
I tried to reach out to Uber but can't get through. At the time, this is my second time placing this order.
Preferred solution: Full refund
User's recommendation: Pay attention
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Verified ReviewerResolved: Complaint
No compassion for others with these scooters and bikes in sidewalk
I am not an Uber customer but I ride a mobility scooter and someone left a Uber cross ways on the sidewalk which block my path as I am.lnot suppose to get off the side walk.i have taken pictures of it there.time was 11:48 am here is the number of scooter 25W7
User's recommendation: Do not leave on public sidewalks
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Verified ReviewerBilling
There is no human to talk to at Uber. I was charged for immediayely canceling a future ride. A refund was offered for 2 $12.50 credits to be used within 7 days (which I did not need).
Charged for an immediately canceled future pickup. This should not happen on future scheduled rides. Beware.
- Hard to schedule
- Hard to reach a human about an issue
Preferred solution: Full refund
User's recommendation: I should not be charged for future can eled pick ups
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Verified ReviewerResolved: Left item in uber ride
Have made multiple calls to driver but no response. Tried help desk but it just says call the driver. Their customer service is non existent.
Will show on FB!
- Good service and safe
- No way to talk to a live person to get help
Preferred solution: Nothing. The problem was handled.
User's recommendation: Use another service.
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You put yourself in danger once you mouthed off to her.
Your post doesn’t explain what happened to your hand.