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Uber Complaint email 9.21.21
I sent this email to the support@***.com.
I hope I will get a serious respond and action from their part.
I am an old and loyal Uber customer. I appreciate your service and your devotion to the safety and health of New York City where I reside.
I have got falsely reported three times by the drivers that I didnt use mask in the Uber car.
The driver accused me not having mask without any proof.
3.Pictures to proof my case:
I take a picture of myself before every drive inside or outside of the car and upload on the Uber app.
4.Incorrect reports without opportunity of response.
All three times they were incorrect and I didnt have the opportunity to prove it. Please correct this system and this situation. At least provide a phone number or email IN THAT EMAIL you send to the accused customer.
5.What to do:
The driver should verbally warn the costumer before reporting. Make the driver prove their accusation by photo of the unmasked costumer.
6.Unfair system of accusations
Drivers are motivated by their financial and other self-interest to report customers to Uber.
This creates an unfair and distorted system, which is exploited by individuals.
7.Create a fair system
Create a fair system where private self-interest of the drivers will not influence the safety and health reports.
Costumers need protection against drivers harassment.
Action you should take:
Stop writing me or any other customers aggressive, harassing and menacing emails without letting them to prove their case.
Take actions against this unfortunate policy n practice.
Please respond to these points.
Prof. Laszlo Santha
User's recommendation: My recommendation are for UBER. They should revise the unfair accusation system.
Preferred solution: Let the company propose a solution.