1 Airport Blvd, Bentonville, AR 72712, USA
Featured Not resolved

On June 1st I was picked up at 1:59pm from my an office located in Bentonville, AK.I was literally on the phone from the time I got in the car to almost 15 minutes after I was dropped off at the airport.

Again, picked up from my office, dropped off 24 minutes later at the airport. To my dismay I recieved an email later that evening saying I was being charged another $150 for a mess i supposedly made in the backseat of the car. The pictures that were sent from the driver to Uber was supposedly throw up all over the seat. To me it looked like it began to rain and/or the driver to his car thru a car wash and left the window down.

Also, the seat in question was the one I was in (back seat passenger side) an if I had made that mess, it would not have been all over the seat, it would have been all over me. I tried to dispute this with Uber and to know avail, the said that I did it. See pictures below and I also submitted my phone bill so they can see that I was on a call for 34 minutes. Also keep in mind that I am driver with a VERY HIGH rating, but they could careless.

This is what they wrote: Sorry to hear that there’s still an issue with this cleaning fee. However, there is a little doubt that this mess happened during the said ride. The time frame is very specific, your ride ended and your driver wrote in and supplied photo evidences within minutes of the end of the ride. We have a specific policy that we take very seriously, and any additional adjustment to a rider's fare requires for these conditions to be met, and they were met in this case.

Please be reminded that policies like this are in place to protect your drivers, and also to provide you with the best service.

Unfortunately, we are unable to adjust or remove the cleaning fee.If you have further questions, please let us know.

Review about: Uber Vehicle Driver.

Review #1057800 is a subjective opinion of a user.

Customer service
Billing Practices
Price Affordability
Product or Service Quality
Value for money
Style and Design
Diversity of Products or Services
Privacy and Data Security
Exchange, Refund and Cancellation Policy
PRODUCT OR SERVICE Uber Vehicle Driver
Reason of Review / Monetary Loss Poor customer service / $150
Preferred solution Not specified

Had an Experience with Uber?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Be the first to start a discussion

You May Also Like

Software King - Busted By Microsoft!!!  Stay Away! Software King "I ordered Office 2010 Home and Student from this company and discovered recently my product key was no good. It kept giving me an error message that it had been..." Read more Domainracer - Excellent services for a great price Domainracer "Their SSD-based hosting offering is excellent bang, and the few issues I've encountered were addressed quickly and competently, with no follow-up required.As reseller customers are happy with their web hosting..." Read more Spywhizz - SCAM ALERT Spywhizz "Spywhizz a total scam do not answer once you pay your money a fraud business do not deal with Spy whizz waste of time and money they spywhizz should not..." Read more WEBWATCHER - Not even as good as a basic service Webwatcher "Paid for this service over 2 months ago and SO REGRETFUL . So many problems encountered and the tech support have been NO HELP AT ALL . This is my..." Read more Closet World - Worst experience EVER!! Closet World "I had my two master closets done last week. First they damaged my walls and decided that I didn't need any molding at ALL in my closets. The damage to..." Read more Old Navy - Sports tanks Old Navy "There is currently a *** poor selection of sports tanks with built in *** pads. I'm way too lazy to wear sports bras and I'm sure I'm not alone in..." Read more Color By Pascale - No DELIVERY OF PRODUCT Color By Pascale "Ordered from them on 5/31/17 never received my product received order confirmation and delivery tracking information on 6/7/17. But have never received product and tracking information went to track nothing..." Read more Dhgate - Nice blue watch Dhgate "I like watch I bought. cheap and fast delivered. Its to easy buying on dhgate.com. goods arrived less a month and purchase was made from my cellphone. I like so..." Read more