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Update by user Jun 22, 2021
Company fixed the issue and I have been provided with partial refund. The gave me $8 towards a future trip. Not sure I will use them again as this "drop driver routine" and then charging me a surge price on the next driver is devious and unethical..
Original review posted by user May 23, 2021
The price I paid to get to my destination at 6 pm was $14.97. The price I was given for my return trip 5 hours later was $12.
I approved the ride. Then 5 minutes later, my driver "dropped me" and another assigned. I had NO CHOICE in the matter. The driver tells me he was assigned to pick me up.
I did have to wait an extra few minutes for him to arrive compared to the first driver, but the wait was reasonable. When I reached my destination, the cost was $32.36. The driver was great by helpless regarding the charges.
A similar situation occurred 12/7/18 when I approved the ride for $35, I was dropped by a drive, waited an extra 15 minutes and then was charged $89.62 upon arrival at destination.
Neither driver had to wait for me, nor take a longer path.
On the app it is very frustrating and devious to go to the help menu as you direct and not find this reason as a listed item of the six given. There is NO choice to claim you were quoted one price and then overcharged by a second driver.
This electronic method your company uses to drop a driver and assign another and then overcharge riders is unfair and devious.
I was not given a choice to choose the second driver at a higher price.
I recognize that the 2018 trip is not refundable given that 3 years have passed, but I do not believe it appropriate to charge me the $32 on the trip an hour ago! Please readjust my costs.
User's recommendation: cancel trip when second driver arrives or shift to Lyft.
Product or Service Mentioned: Uber Vehicle Driver.
Monetary Loss: $20.
Preferred solution: Price reduction.
Uber Pros: Most drivers have good cars and get ou where you need to go.
Uber Cons: When a driver drops you and you are reassigned a new driver, Cost significantly increases.