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My wife 602615**** ordered Uber. Driver arrived late and then refused to take us because of luggage even though luggage would fit.

I ( MICHAEL) then ordered another UBER. The preorder app said 8 mins away. After ordering. App then said 18 mins away.

I immediately called 2nd driver ASAP and informed her not to come as I would drive to airport to make my flight. If I waited for her I might have missed my flight after the 1st driver fiasco and the delay on the second driver. So I drove to airport myself. Then I was told I had to cancel.

But I said I couldnt cancel since I was already driving and couldnt stop to do that task. In the meantime apparently other drivers continued to come to my gated community.

When I got to the airport and stopped driving I canceled. I will not pay ANY charges to UBERI will deleted the app and cancel my visa if I am charged 1 cent.

Thank you.

Michael Dupuy MD

SHELLEY Dupuy is my wife and the first Uber was ordered on her account.

Monetary Loss: $70.

Preferred solution: Full refund.

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