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Good Morning

I am very frustrated with the fact that I get extra charges on my card with out warning and it puts my account in the negative sometimes. I use a visa debit and you allow that and it can take up to 72 hours for the payment to process to you.

However my bank takes it out of my account right away. I can not book a ride without the funds in my account. Then I will see either the same day another charge that is a little different from the first charge as well as a few charges that are a few cents. Now I have had some money returned but not even close to the amount that is being take.

My son Donovan Loeffler books that rides using my card as well as sometimes his card. I would like a full investigation in to the money that I am still owed.

Thank you

Tammy Loeffler

Location: Regina, Saskatchewan

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