Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer
0 comments

Hello, I am writing to you because I have experienced an unfair adjustment in the Uber fare. On January 16, 2022 I booked an UberX drive (normal car) from Carolina, 00979, Puerto Rico to Marina Dr, Ceiba, 00735 Puerto Rico; the estimated charge for the fare held on my credit card was USD 59.98.

An hour after my arrive at Ceiba, I have received another charge on my credit card of USD 89.74 for a total adjusted fare of USD 149.72. The reason displayed on my Uber App is the fallowing "Adjusted fare for both parties because of SUV/XL upcharge".

I am very pissed off by what happened because (i) I did not ask for a SUV (I did not need such a big car); (ii) the driver did not bother to tell me about the potential upcharge beforehand; and (iii) I would have considered a different vehicle if I had known the final amount of the fare.

In the end, I would like to receive my money back.

User's recommendation: Be careful when use Uber in Puerto Rico.

Monetary Loss: $90.

Preferred solution: Price reduction.

Location: Carolina, Puerto Rico

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Uber Reviews

  1. 4357 reviews
  2. 917 reviews
  3. 636 reviews
  4. 390 reviews
  5. 343 reviews
Uber reviews