Uber - Accident
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified ReviewerThis review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
New Reviewer
My truck is completely totalled and they giving me the run around and I still pay a car note this is the first accident in my life having a clean driving record for over 15 years and me not even in the car
Uber has no contact for customer complaints or driver complaints no resolutions
In more detail , I am a uber eats delivery driver. Therefore when I arrive at a location to pick up a customer order I shouldn't have to wait on the order as if I ordered the food myself .
The all give you a 10 minute requirement each delivery before you cancel doing so on September 15th 2023 my vehicle was damaged & totalled outside of the restaurant awaiting a customers order. I have been with a damage Vehicle , rentals charges that amount to 4000 I am now riding public transportation after over 20 years . I wasn't even in the car Liberty mutual who is the insurance company Uber uses says that no matter what takes place you have to give $2500 for the accident if it's your fault or not.
However I wasn't in the truck had my truck off and keys in my pocket yes I had a person riding with me that didn't want to leave me and go to the hospital still has back pain to this day. Nobody has fixed or replaced my truck yet and I'm out of pocket thousands of dollars for a accident I didn't create even the other person insurance company refuses to pay and the police reports are clear as well as photo
User's recommendation: Don't drive for Uber phots won't upload.
Monetary Loss: $15000.
Preferred solution: My truck repaired or replaced .
Uber Pros: Driving.
Uber Cons: Payment.
Report
Thank You for Your Reply! We are processing your message.
Comments
Please avoid publishing any personal information and promotional content
I'm glad you were not in the vehicle. Getting really hurt or killed is worse than property damage.
I'm surprised that you are carrying a note on your wrecked truck without the lender demanding comprehensive as well as collision coverage. I don't know the rules of every state, but the situation you described is highly unlikely in this state. There would be no cost to an innocent victim (except when your insurance company gets wind of this, they will raise your rates regardless of pay outs).
Meanwhile, someone who wasn't even present (you) bears the brunt of inconvenience, an unpaid note for a useless wreck, etc. It very nearly reeks of scam ...
Why isn’t your insurance company dealing with this?
It sounds like his insurance company does not want to fight the other company. It looks like they will handle the repair but his portion is $2500.
When I spoke with his insurance company which is First Chicago insurance company boy was it a nightmare. The woman sent a reference for a rental then didn't pay their portion had my account 2400 in the negative for a rental.
Once I paid it she lied and said she don't do rental reimbursements. Then she said she had to speak with her insurer concerning the accident I said lady the police reports are clear. Seems like first Chicago insurance has really bad reviews.
They don't fix people cars when their insured damages property they let these cases last long as possible. I took them to civil court and the insurance company attorney wants to take it to trial this is a open and shut but they making it last forever in my keith sweat voice denial is terrible
Liberty mutual is the insurance company for Uber I'm a driver on Uber eats however liberty mutual is the one saying $2500 regardless of what and I think come Monday ill add liberty mutual to my case one thing for sure I won't be driving uber ever again. They refuse to do anything withoht 2500 and I refuse to spend another dime for a accident I didn't cause and this other party ain't paid a dime
The reason my insurance company denied my claim because my truck was parked I wasn't inside at the time of the accident. As well as the police reports are clear that I am not at fault.
My insurance company hasn't even offered to assist because I'm not at fault. Insure on the spot & I recently let the policy cancel itself because I see no reason to continue to pay these people a dime when my car won't even start after this accident
Good luck to you. Both companies sound terrible.
All three are terrible my insurance company which was insure on the spot , his insurance company which is First Chicago Insurance Company, as well as Uber insurance company. They messed up everything but I'll pray that one day it don't happen to them. By then I'll be long over this mess