DAVID D Goi

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Verified Reviewer

Se me callo un celular y el taxi no me contestó

Agarré un Uber a en la madrugada. Y en el transcurso del viaje se me callo mi móvil y le llama al taxista pero nunca me quiso dan información solo me colgaba
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Preferred solution: Perdida de mi celular

Grant G Dlf

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Verified Reviewer

Horrible customer service

I have contacted customer service several times about my inability of getting my phone number on to my account. They tell me the same thing to do to fix it but it does not get fixed. I need help as I cant use my account and Ill need to close it if you cant help.
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Preferred solution: Help fixing my account

User's recommendation: Horrible customer service

Carl C Jin

Reporting a domestic disturbance from a driver

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Im a business owner that just got cussed out by an employees Uber driver for bypassing parking cones in a restricted area. I motioned to the driver that they were cones in place and he should not have gone through them and he got out of his car and threatened me in front of families with small children. His name is Jason. He drives a Honda Accord hybrid. His license plate is PFP2857.
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Preferred solution: This man does not need to be representing your company or on the road at all

Vince B Zgi

Payments on my card

All of my payment cards failed, regardless of funds. No notice why. All of my cards failed without explanation.
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Loss:
$5000

Preferred solution: X

User's recommendation: Lyft is available. Lyft is available & accepted my funds.

Linda L Tkv

I'm having trouble paying

Every time I try to book a ride its saying error and Im using Uber cash I tried emailing customer support they couldnt help me saying someone would contact me with in 6-12 hours I use Uber every day I really need help
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Preferred solution: Help so I can rude

Navayah Buq

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Verified Reviewer
| map-marker Wilmington, North Carolina

Well honestly I'm not ready to give a review review until I found out what happens with the outcome of my chip painful too so I rather not ta review yet

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One night I woke up craving one of chips ahoy cookies and I went to bite down and start chewing and something very hard abnormal It cracked my tooth and I was in excruciating pain have been for about a week now
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User's recommendation: I'd rather not partake I answering, Thank You

Marquie D

My card was charged 4 times and I'm in an area where there are no Uber rides

My card was charged 4 times and I'm in an area where there are no Uber rides
My card was charged four times. Im in an area where there are no Uber drivers available.the need to make sure they have drivers everywhere
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Loss:
$150
Pros:
  • Get a ride for a good price for a good price sometimes
Cons:
  • Make sure your in a good area

Preferred solution: Full refund

User's recommendation: Make sure ur in an area where Uber drivers are available

Mohammed Abubacker A

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Verified Reviewer

Not able to reach their customer support team on any ways. No safety measures are followed by them.

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Uber - Not able to reach their customer support team on any ways. No safety measures are followed...
Uber - Not able to reach their customer support team on any ways. No safety measures are... - Image 2
Uber - Not able to reach their customer support team on any ways. No safety measures are... - Image 3
Uber - Not able to reach their customer support team on any ways. No safety measures are... - Image 4
I have travelled in Uber on 23/02/24 in Vijayawada. The calculated amount showed INR 60/- for that travel. But on reaching the destination it became INR 456/- (396 MORE) After sometime it became INR 90. Today while checking it showed refund will be processed. After sometimes it it showed 0.36paise refund credited. Completely awkward experience.
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Loss:
$11
Pros:
  • Uber shows lesser price while booking
Cons:
  • Anytime it may increase to multiple times

Preferred solution: Full refund

User's recommendation: Do not use Uber go with Ola or Rapido

Anonymous
map-marker Buffalo, New York

Charged for no ride

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Yes I never received my refund for the ride I didnt take attached is my act showing the charge and the Uber app showing that I never took the ride
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Anylah Dae

Fraudulent charges on my card

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Fraudulent charges onCredit card and can not get a live person to talk to about it. *** fraud company and no customer service.
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Loss:
$20
Cons:
  • Farud

Preferred solution: Full refund

User's recommendation: Do not use uber

Anonymous
map-marker Phoenix, Arizona

I never completed an Uber ride please make the necessary adjustments refund me back the unauthorized charge of $9.99 from my Account. THANK you so much in advance.

I never completed an Uber ride.Please credit back the unauthorized charge of $9.99 to my account.Thank you so much!Have a great day!
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User's recommendation: No comments

Anonymous
map-marker Valrico, Florida

Uber car triggered my allergies

Can't get hold of Customer service. Be able to at least while on their site put in comments. Great drivers lousy CS
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User's recommendation: Great drivers lousy SC

Anonymous
map-marker Indianapolis, Indiana

Took money

Your Uber app told me to verify my card and took some of my money that I was supposed to use to get to work. And your costumer service needs to be better because some people would like to speak to you guys when its something wrong with your app.
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Anonymous
map-marker City Of Saint Peters, Missouri

Refund

I have been billed monthly fees for a service I don't use. I need a refund. Back in August of 2023 I ordered food through Uber eats and I did not mean to be put on a monthly subscription. I use Uber rides once in a while. I caught these charges today, 1/28/2024 while tracking my spending that Uber has been billing me 9.99 monthly charge for 16 months!! I want my money back please. I rarely use this service.
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User's recommendation: Not until this issue is resolved

Diana V Skp

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Verified Reviewer

The Uber vechile stopped on her

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The Uber vehicle wouldnt start back up.It just stop and wouldnt start back up.I had to walk the rest of the way
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Loss:
$16

Preferred solution: Full refund

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