Preston N Kwb

Through continuous courtesy my rating as rider had fallen.

Recently received email validating my contiguous respect, courtesy, and expediency through 50 or more rides suggesting my presence without incident of former companions would indicate respect and higher rider rating. Id very much like to know why short weeks later that has rider rating has dropped. Please advise and thank you.
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Pros:
  • Presence vs taxi
Cons:
  • Lack of clarity

Preferred solution: Communication

Anonymous
map-marker Lake Mary, Florida

Cancelled

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The driver cancelled and they charged my cc . I called them and explained the situation and they returned money but not cancelaron fee. I am going to call them tomorrow again.
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Anonymous
map-marker Pincourt, Quebec

Terrible customer service

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People that work for customer service do not know their job. Never helpful. Hang up on you when they dont know the answer to your question. There is no way to make an appointment to see someone because the app says no available all the time. Your company really needs to start caring about people a little!
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User's recommendation: Find another company to work with

Anonymous
map-marker Austin, Texas

I didn't get my food

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I had $ 21 taken out of my account and didn't get my food. Please put it back into my bank account. I paid for. Food I never received put it back in my account.
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Anonymous
map-marker Coatesville, Pennsylvania

My card is being used

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I NEED SOMEONE TO CALL ME OR GIVE ME NUMBER TO TALK TO SOMEONE MY CARD BEING USED WITH YOUR COMPANY I WOULD LIKE TO SPEAK TO SOMEONE ABOUT THIS a couple different transactions last night please helpnot sure if was eats or ride trying to get info and make sure they don't use again and can stop another use my name is Autum Canale card ending 8151 my cell 267407 **** code when u call will be 1127 who ever this person using this card ending is a fraud do not use it
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1 comment
Guest

Fool, the only people you need to talk to is your bank or whoever issued the card. To uber, the transactions are legit.

Only an idiot wouldn't understand their card has been compromised, probably by someone you know. Have the bank close the card and send you a new one before your account is drained and the bank says you're in on it.

Mia B Aea
map-marker Boston, Massachusetts

Can't be reached

I was attempted various ways to reach Uber costumer service to no avail. Is there a real number to this company?
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User's recommendation: Do not use this app, your information isn't protected

Lindberg Qke
map-marker Atlanta, Georgia

I want to use my Uber cash and it will not let me

I have $100 Uber cash that I would like to use and the app wont let me as I am tryin to schedule a ride for tomorrow
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Lackshia C
map-marker Pompano Beach, Florida

Just have someone call me please

I ordered a ride before the guy had the wrong address and I need to know if I'm gonna get my money back for it
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Preferred solution: Full refund

Cenzie N

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No help over the phone

Hit and run from a Uber driver this morning. I have him on camera just no license plate I need to know if a white truck was a cc boxing gym this morning in Corpus Christi Texas
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Pros:
  • Easy sign up
  • Friendly & professional
Cons:
  • No customer service number

Preferred solution: Let the company propose a solution

User's recommendation: Don’t call they are no help

Anonymous

Money issue

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I tried to gift money from my account to my child and. Somehow I ended up deducting the only money I had left in my debit card account I needed to get through the week now I'm stuck with not just the 40cin Uber money but on top of that the only 25 off my debit account that I needed for to and from work this week. I'm extremely upset that I feel like Uber got me somehow and now the only cash I had is now locked into some gift card voucher. And now clearly had already having the 40con the account now I'm stuck with 40 plus 25 which is the 65 currently there and I have no money at all. I need assistance immediately to resolve this issue. Please help me refund my bank account as soon as possible with the 25 dollars. I just don't know how I got tricked, it seemed like it was all average inflation and then before I know it I'm deducing from my debit and not the Uber to send to my son. I'm struggling financially and was just trying to get him to work and home, and now I can't do that for my self because my debit account for gas turned into Uber money. So I can't use it at the ATM Very stressed out mom. Someone please guide me, thank you. God bless
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User's recommendation: Please watch your moves with your cards

Ryan K Oyp

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Uber took my money

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Uber took my money
Uber took my money - Image 2
I tried getting a trip instead it took $50 out of my bank. Didnt send a car. It came out as Uber cash even though I still have $1 in my Uber cash account.
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Loss:
$50

Preferred solution: Full refund

User's recommendation: Don’t use Uber

Ruma D
map-marker Kolkata, West Bengal

I lost my car key and house key in a car

Today Morning I am Going To Howrah Station From My Home Kestopur I Lost My House Key In Uber Cab , Today My Cab Driver Name Anil Yadav
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Preferred solution: My House Key

Paramita G Ovx

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Verified Reviewer
| map-marker Kolkata, West Bengal

Abused and threatened by driver in time of medical emergency,false complaint without proof, uber blocked my account.

My baby was sick and I asked for uber to reach to doctor.Driver asked my destination and I refused as this is against Uber policy. in Kolkata most of the time driver refused after knowing the destination.i have proof for the same.then driver abused me and threatened me and made false complaint against me for which driver has no proof. Uber support without investigating blocked my account.
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Tiffany B Cki
map-marker Louisville, Colorado

I was charged!!!

Was charged 24.99 from Uber I have a car I don't use Uber I want my money back now please.ANy charge that has happened within the last month are bogus and not me so I would get much like my money back please
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Loss:
$25

Preferred solution: Full refund

Anonymous
map-marker Minneapolis, Minnesota

Lack of means to edit tips

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On a recent trip with Uber I only intended to give a tip of one dollar but Ubers app for some reason put a three dollar tip on there and I was unable to edit that tip down to the correct amount. Uber does not have any means for a writer to edit the Tips.
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User's recommendation: Avoid Huber at all costs

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