Unclaimed
Uber
Reviews and Complaints
7.8M
CLAIMED LOSSES
20.3K
TOTAL REVIEWS
840K
PAGE VIEWS
82
ISSUES RESOLVED
Uber Reviews
New Reviewer
Because the 24.99 charged my account
I was given credit 24.99 last time I used Uber cause they did not have min car but sent a mini van now am being charged credit given
User's recommendation: Ok.
ID
Pros
- Efficient
Cons
- Strange charge
Loss
$24
Preferred solution
Full refund
New Reviewer
Stolen account
My phone was stolen thanksgiving and the person has been ubering using apply cash I want my account shut down and possible prosecution.
ID
Loss
$100
Preferred solution
Full refund
New Reviewer
I have a new number I need to change it on my account
I forgot the number that was linked to my account which is leonardbbrozon@***.com
ID
Preferred solution
Let the company propose a solution
New Reviewer
Someone is using my card unauthorized
I just noticed someone ordered an Uber off my Account that was not authorized not sure if someone got a hold to my credit card or what is happening
ID
Loss
$79
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerI've scheduled rides for the week and it won't let me change times for 10min later.
App won't let me change my scheduled times for the week for 10min later. Today was my first time. When I went to catch my ride. He pulls away. Uber charged me 6 bucks. Also wondering why cost changed by 5 dollars. Same distance.
User's recommendation: Only schedule 1 ride in advance.
ID
Loss
$11
Preferred solution
Scheduled rides to work. Need to change time for 10-15min later.
About an accident I had.
My issue is about an accident i had in June 2019 while I had a rider in my car driving for uber. I Rented the car from hertz. Another driver got a red light and hit my car. The police officer couldn't figure out who is at fault. He sent us to court. The court dismissed the case. Now the insurance company of the other driver sued me for $2,523.85. A civil default calendar is set for December 14, 2020. I know the car was insured; moreover, I wasn't at fault because I got no tickets. I know uber has lawyers to fight for his drivers that's why i refer myself to uber. I count on your help. Thank you! March Jean
ID
Location
Mableton, Georgia
Lost phone in car
I tried to contact you guy for my phone and no response was made from you guys ?????!!!!!!!
User's recommendation: You need a direct phone line asap.
ID
Driver was unprofessional
I was at a grocery store and I called Uber to go home. I called for a XL vehicle because I had about 10 bags of groceries. Mr. Anteneh saw how many bags I had, locked his car door and drove off. If he did not want groceries in his new car why did he accept the job. I have been taking Uber for over a year now and have a 4.92 rating. I gave also been picked up at the same location before with the same amount of bags. What he did was so uncalled for and I was so embarrassed. Thanks Tacklon Grayson
ID
Location
Denver, Colorado
New Reviewer
Hold on my payment
I ordered food for 9.00 plus tax and my card was declined and I tried food for 12.00 plus tax because I know there was money in the account. I have no food and there is a hold on my account.
User's recommendation: Not satisfied.
ID
Loss
$21
Preferred solution
Deliver product or service ordered
New Reviewer
They keep taking money out of my account
You are charging my card and Im not even taking Uber you charge me two times today and one yesterday and I havent took over so please call me back nine 973 816 ****
ID
Location
Newark, New Jersey
New idea submission to them
I haven't heard back from them.
ID
Location
Chicago, Illinois
New Reviewer
I lost my password and do not have access to my email anymore
I cannot access my account to follow your procedures to resolve my problem. I need to speak with someone. Jeff 832.239.0521
ID
Preferred solution
Cannot acces my account as I no longer have access to the email address on file
New Reviewer
Trying to log in but do not have the credit card I used to set up the account. I have a new card
Nobody spoke to me. It was a prerecorded message. That's not good for business. It makes me feel that nobody cares. I can not log in because I lost my old credit card that I used to set up the account, it did not give me an option to use my new card. Could someone please call me or email me to resolve this problem.
User's recommendation: I don’t know what to recommend when I issue remain unsolved.
ID
New Reviewer
Money discrepancy call me
Why is it I can't talk to anybody on the phone with your Call me ASAP 406802****
ID
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerHow do I pull money my left over money out my account
I ordered food from Uber eats and the left over money it wont let me pull it back to my account Ive tried there other options nothing worked
ID
Loss
$70
Preferred solution
My money back in my account that I haven’t used
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