New Reviewer

Terrible customer service and no option to speak with anyone live

I had charges on my credit card I didn't recognize, I called my bank to have my card shut down. in the meantime I had sent an email to CS, they found that the card had been used by a family member - I dug into that and it did turn out that I had provided the card to this family member a year and a half ago for one order, and it had remained in her profile. So I'm not disputing that - BUT, the card was expired and Uber repeatedly kept trying it with different expiry dates until two transactions finally went through. I have sent several messages to CS asking how this happened, rather than them notifying the user that the card had expired. Interestingly, my card was used for the Uber eats orders, but my family member's credit card was used for the tips... how does that happen? No replies from Uber. I finally said I was going to go their head office and place a complaint against them, and they replied, very generically, that I need to sort it out with my bank. It has NOTHING to do with my bank. so this issue is not resolved, and they refuse to connect me to someone live. I'm going to start using Lyft for rides, and Skip the dishes for food orders.

User's recommendation: Do not use Uber, and don't try to get an issue resolved, they don't care. I would give them ZERO stars if I could.

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ID
#2281000 Review #2281000 is a subjective opinion of poster.
Product
Uber Credit Card
Cons
  • No support call group
  • Lack of care from customer support
Preferred solution
Answers to their practice of how they handle credit card transactions
New Reviewer

I need you guys to Cancel one of my card from my account first

Cancel one of my card from my account firstSecond I need you to put my home address correct one every time they come almost they stand maybe three minutes walk from my house I use Through Out the year I dont have a car so please I need someone to talk to call me
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ID
#2280914 Review #2280914 is a subjective opinion of poster.
Location
Alexandria, Virginia
New Reviewer

Charges for cancellation that drivers made

I reported the issue on same day driver refused and canceled the trip. Your office reply that it delayed for 30days, the delay was from your end if you didn't resolve.
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ID
#2280801 Review #2280801 is a subjective opinion of poster.

Bad service

Charge me twice. Over charge charge twice

User's recommendation: Never use uber.

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ID
#2280490 Review #2280490 is a subjective opinion of poster.
Location
Los Angeles, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Lost phone in car

Please call 443-452-**** A friend left his phone in an Uber
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ID
#2280474 Review #2280474 is a subjective opinion of poster.

UberEats worst responsibility

UberEats worst responsibility
We made a schedule our lunch for Mailes Thai bistro located in 333 Keahole St Honolulu, HI 96825 United State by using Uber eats app. When we scheduled, it showed Your order was is scheduled, and payment has been charged,so we were waiting for our lunch without preparing anything but our lunch never ever been derived without any notification. We checked the status and finally we found out now it showsCurrently unavailablefor this restaurant. We had to end up making instant ramen for feeding hungry kids. There is no way to contact them. They dont care about customer whatsoever. They dont want any problems or complaint so they just run away and avoid to listen to. It was worst experience with Uber eats.

User's recommendation: You can not reach Uber when you need to contact ror issue.

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ID
#2280431 Review #2280431 is a subjective opinion of poster.
Location
Honolulu, Hawaii
New Reviewer

Cant put in my. Address on my uber account

Cant put in my. Address on my uber account
I need to put my addressed on here
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ID
#2280421 Review #2280421 is a subjective opinion of poster.
Preferred solution
To put my address on my uber account

Background check!!

Hi team Can anyone help me to upload my background history check please!! My reference number is 330****. please get back to me or upload my certificate online please so i again drive uber eats!! kind regads Ankit sood
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ID
#2280404 Review #2280404 is a subjective opinion of poster.
Location
Auckland, Auckland

I need to speak to someone

I tried so hard to get to speak to someone . Never got any answer
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ID
#2280390 Review #2280390 is a subjective opinion of poster.
Location
Newark, New Jersey

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Uber took my money

I went to call a Uber to get to work &;;;;;;;;;; it charged me but never called a Uber for me & now I was 20 minutes late to work for that
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ID
#2280224 Review #2280224 is a subjective opinion of poster.
Location
Los Angeles, California
Loss
$10
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My name is not on the vehicle insurance

My wife name is on our insurance cards her name is Michele Ellis My name is Tacuma Ellis and I am also on our policy Im the one whos trying to become a Uber driver
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ID
#2280205 Review #2280205 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Dispute a charge

Uber - Dispute a charge
Unknown charge from Uber in my bank account. I have not used or ordered Uber in a very long time, and am concerned about this charge on my account.
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ID
#2280100 Review #2280100 is a subjective opinion of poster.
Product
Uber Debit Card
Loss
$29
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Because uber take my money in my account

A uber driver took 16.39 out my acc just now
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ID
#2280063 Review #2280063 is a subjective opinion of poster.
Product
Uber Debit Card
Pros
  • Discounts
Cons
  • Showing one price and charging another
Loss
$16
Preferred solution
Full refund
New Reviewer

Driver theft

The Uber driver showed up drunk an we didnt get in the car we asked for our money back and he said he would refund us and never did
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ID
#2280055 Review #2280055 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Need to file a complaint

I notice the drivers aren't getting the 2-3 dollers ride that's why our wait time is longer or they tell us that they could find a driver I seen a couple drivers reject does ride and sometime I can't find a ride
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ID
#2280029 Review #2280029 is a subjective opinion of poster.
Location
South El Monte, California
Preferred solution
Let the company propose a solution