Anonymous
map-marker Chicago, Illinois

They took my money an kept cancelling my rides they still have not refunded my money

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Im visually impaired. They left me outside after canceling my rides three times. When I tried to contact them, I had a horrible experience contacting them. I never spoke with a live customer service representative. Everything was so horrible and dissatisfactory every Uber driver should die.
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User's recommendation: Never use them

Bruce B Sdl

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Verified Reviewer

Cancellation

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Uber canceled a trip on me left me out in the cold for an hour and a half before another driver showed up and said I canceled the trip and charged me for the trip it was pending so long I could not afford another ride and had to call someone to put it on their account customer service is terrible
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Loss:
$7
Pros:
  • No pros
Cons:
  • Terrible customer customer service

Preferred solution: Full refund

Abshir A Xas

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Verified Buyer
|

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Verified Reviewer

My account is block I don’t know why

Uber - My account is block I don’t know why
Uber - My account is block I don’t know why - Image 2
My name is Abshir Hassan Abi D.O.B 01/01/1990 N764169****17 My uber account as driver has been block for over two months I dont know no one give me a reason maybe someone hacked or stole my identity and information because my identity was stolen before and been use
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User's recommendation: Response Quickly thank you

Deborah T Ypt

Left at wrong destination; want a refund

Driver left me at wrong Place and I couldnt get another ride. I had to walk 3 hours with 2 suitcases and a bad knee.
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Preferred solution: Full refund

Cuca Vek
map-marker Cumming, Georgia

Charges me to much multiple times

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Doesnt disclose the total amount due at time of service! Then there is no way to file a complaint unless it falls in certain categories just a hassle! No customer service!
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User's recommendation: Use Lyft!

Priscilla T Nye

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Verified Reviewer

Uber payments where taken twice from different accounts

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Just help me with the double charges Thanks Can we move on Im having trouble with this I just need to talk to an live person please
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Loss:
$55

Preferred solution: Full refund

User's recommendation: 100

Dimitry Rja

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Verified Reviewer
| map-marker Kitchener, Ontario

My card got misused on ubereats and ubertrips

I have pc financial mastercard that got misused all the transactions that go to uber eats and uber trips are not mine. I called pc financial master card they said me to contact uber . I want that money back and want to know where that food got delivered and who is the person that used uber trips.
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SMAIL B Zrm

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Verified Reviewer
| map-marker Saint-Denis, Seine-Saint-Denis

Accusation d alcoolémie ; POUR UNE PERSONNE QUI NE BOIS MEME PAS

BONJOUR CHER FAMILLE UBER AVEC QUI I HAVE MANGER DU PAIN DES ANNÉES , MALHÉRATION , JE SUIS BLOQUER JE NE PUE P.LUS CONDUIRE, ETCA ETE FAIT ET ACCUSER D ALCOOLIMIE EN SIX MOIS ; DEUX FOIS , LA JNOUSQU UN PRÉSENTERT JE NE CONDUIT PAS ET DE PLUS EN PLUS CA CE REFERME CONTRE MOI , SANS UNUCUNE RAIFILS VALABLE , NI JNOUSTIFIER ; CE QUÉ JAje FAIL ET LUN MÉDÉCIN MA CONSEILLER DE FAIRE , DE FIARE DES ANALYSERS , POUR DÉMONTRurgence QU IL NY AVAjeS P.COMME UACUNETCOURSE DACLOUI, DANS MSUR LA CHANFILS, EXAMEN ETLN UN DÉMONTREER jUSQUA 22 AVRIL 2022 , DONC C UN EXAMEN QInterface utilisateur UN ETE FAITPNOTRE UNE DURE DE QUATORZE MOIS. CHER r.ESPONSSUN BLES , AVEC 8500 COURS ; ETSIX ANNÉES DE TRAVirginieIL, ET ÉTREVIRER AVEC ACCUSATION GRAVE , je AVOIR BjeFR EXPLIQUER ICI FR FRANCE A P.ARIS , OU JE VOYAGE , QUÉ JE NE BOEST PAS , MOIMCIGARETTE E-LUNRAETTE , JE NE SUILES THERMES FUMEUR ; JE BRICOLE aVEC D'AUTRE APPLICalifornieTIONATIONS , FR ATTFDANS , ETEPSÉRANT QUÉ CE PROBLÈME ACCUSATISUR AINSIEST RÉSOLU ET, QInterfacee àilisateurL NE REPRÉSENTANT SOISPASC'EST À DIRERRE CONTRE MOI , ET JE NE MÉRITEE VRAIMENT PASCA.

ETJE VOUS INVITEZ UN JETÉR. COU DE L'ONUPD OEUIL SUR LES COMMENTAIRES LAISSER PAR LES CLIFRTS OEN HAUTASSAGES , MA DÀE DE NAISSANCE. ET LE 19 MAI 1959 , MES QUATRE DERNIERS NUMERO DEN HAUTERMIS FILST 2524 ET CEST MR..

ÊTRÉLACEL SMAIL. AIDEZ MÔI SIL VÔP.LA AMÉRICAINIT A RESOUDR.E CE PROBLÈMEE , ET JE VOUS ENVOYEZ LES R.ESULTATS DU LABORATOIRE , BIEN DÉTAILLANT.

CORDIAMFRTM BELACEL patrickMAIL .

COR

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Preferred solution: BONJOUR Mme et Mr , me debloquer mon compte svp et reprendre ma conduite je suis bloquer , et j ai une fille de 15 ans ; merci

chen D Tks

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Verified Reviewer

Disgusting customer service

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Uber - Disgusting customer service
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The worst customer service I haven't had I waited 75 minutes for my order and when I try to complain and get help from customer service they just kept my call chat open and then close it and now I cannot contact with nobody Uber this is disgusting and if you have the chance to not for order from them please do yourself a favor and do it no the opposite
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Loss:
$20
Cons:
  • No way to get uber in a different way
  • Waiting times on getting deliveries can take up to two hours
  • Terrible help support

Preferred solution: Full refund

ROSE N Frh

CHARGES FOR A RIDE ON JULY 22, 2023

THEY REMAIN CHARGES FOR A RIDE THAT I DON'T KNOW OF I have already paid for the ride seven months ago.
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Preferred solution: PLEASE STOP CHARING ME FOR THAT RIDE.

Anonymous

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Verified Buyer
| map-marker Detroit, Michigan

Uber keeps charging my account

Uber keeps charging my account
Uber keeps charging my account - Image 2
Uber keeps charging my account I dont know if my card is on somebody else account but I need it to be fixed I need my card to be cleared from every Uber account if its on there
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Adama R Ejd

Not review but refund

I mistakenly put the same address so as a result my trip was canceled ,so I have to take another uber again. I need a refund for the first trip Which is $ 7:25
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Loss:
$7
Pros:
  • This is my first time of using uber
Cons:
  • I was disappointed

Preferred solution: Full refund

Komla wolanyo K

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Verified Reviewer

Retrait d'argent inapproprié sur ma carte visa

En date du 29 décembre 2023, j'ai pris le taxi Uber , ils ont retiré 40$ sur ma carte visa. Aujourd'hui ils enlèvent encore 29$ pour le même cours
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Loss:
$32

Preferred solution: Full refund

CYPRA E

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Verified Reviewer

Membership charges

i thought i cancelled the membership. i only wanted the trial membership please refund all charges since October 2023. I have already contacted my bank
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Loss:
$60

Preferred solution: Full refund

User's recommendation: check bank account often and email address attached to this

Resolved
Sabrena Sfu
map-marker Macungie, Pennsylvania

Resolved: Missing food

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Updated by user Dec 23, 2023

Company fixed the issue and I have been provided with apology.

Original review Nov 22, 2023
I recieve my curry goat but not ny oxtail... i was refuned $5 but that is what I paid. I need my food or a refund
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