Unclaimed
Uber
Reviews and Complaints
10.5M
CLAIMED LOSSES
24.2K
TOTAL REVIEWS
1.1M
PAGE VIEWS
112
ISSUES RESOLVED
Uber Net Promoter Score (NPS)
-67
low
NPS
-100
100
- 12% Promoters
- 9% Passives
- 79% Detractors
Uber's estimated NPS of -67 considered to be low. 12% of users would likely recommend Uber to a friend or colleague.
Customer Satisfaction
Uber Reviews
New Reviewer
I was charged!!!that I did not take the ride I was charged for
I did not go I did not even get in the car on July,14 I just put in a picture were my boss told me not to come
ID
Location
Charlotte, North Carolina
New Reviewer
Rude driver
This guy in a blue suv was yelling at mom and then starts yelling at me cause my son is supposed to have a car seat but honestly that is the 1st time I ever hear that. Not only that the tone this man used on my mom will not allow and if u guys dont call me I will contact someone higher then you guys cause I will not allow this disrespectfulness while I pay u guys
1 comment
ID
Pros
- Kind and cultured drivers
Cons
- This is awful customer service
Loss
$11
Preferred solution
My full refund and an apology from the driver to my mom and my son cause he was yelling at her in front of him
New Reviewer
I cant use my promotional discount
Can't use any of the discounts from uber. I have two promotional discounts spend $25 get $20 off that did not work at all
ID
Preferred solution
Price reduction
New Reviewer
Charges on my card
Im getting charges on my card for a recurring charge that I didnt order nor do I want Im turning them into the fraud department at my bank
ID
Location
Los Angeles, California
A refund for Eats fee
They have yet to issue the refund they promised. They keep hedging and say they are working on it. Whats to work on? Its been more than 5 business days.
User's recommendation: Read the fine print when ordering Uber Eats for the first time.
ID
Location
Philadelphia, Pennsylvania
New Reviewer
Refund issue
I was charges for a ride I didn't take 07/04/2011 I'm missing 15dollars and some change I had a pending balance of 15.00 showing on bank statement now it's gone and I don't have my money
ID
Loss
$16
Preferred solution
Full refund
New Reviewer
A charge to my account
Never use you and I was charge this is the second timei dont understand why I need to write 100 words when all I want to so is talk to someone and correct this issue
ID
Cons
- Can not get help
Loss
$36
Preferred solution
Full refund
Uber won’t accept my debit card info
Uber is a rip off! I compared their prices with Lyft and theres a huge difference! Lyft is way cheaper so Im glad Uber wouldnt let me input my debit card info! If they hadnt I wouldnt have thought to try Lyft! Never using Uber again!
ID
Location
Los Angeles, California
Charges
Uber responded when I used website, and after 3 days investigating reversed all charges. cancelled debit card with stolen numbers. after initial irritation, all went well.
User's recommendation: The fraud website seems to work well.
ID
Location
Elkhart, Indiana
Cancel subscription
Some one in 1515 3rd dr San Francisco keeps hacking into my account using Uber rides I do not use Uber I do not live in San Francisco Im going to sue your company
ID
Location
New York, New York
New Reviewer
Refund
My phone was hacked somebody put Uber on my account the charged me for Uber pass I didnt Authorize the payments
ID
Loss
$25
Preferred solution
Full refund
New Reviewer
Credit card was charged twice by same driver.
I schedule a ride at 2:20 and I tried again because the ride was not confirmed. I was charged by the same driver by the name Rodolfo.
ID
Pros
- Quickly arrived for pick up
Cons
- Charges you even though there is an error
Loss
$20
Preferred solution
Full refund
New Reviewer
Gift card
Its not allowing my gift card payment and I have $77 in my account please help I need to get home pl
ID
Location
Mattapan, Massachusetts
Preferred solution
For my gift cash to work so I can get home
New Reviewer
I want my refund
I have all Reddy paid 139 rupees but through UPI But Uber charge me extra 139 rupees So i want my mony is back
ID
Pros
- Need to talk to uber support
Cons
- Quit wasting my time
Loss
$139
Preferred solution
Full refund
New Reviewer
My final fare is higher
While booking uber ride the fare was showing Rs 142 but by completing that ride the fare was showing 192 And I have given192 rupees. So please kindly into this matter and I want rupees 50 refund
User's recommendation: No recommendation.
ID
Preferred solution
Full refund
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Have a child... Have a car seat.
YOU need to be responsible. The driver was rude?.. Ya you wasted his time with your b.s.
Call someone higher... Go ahead dumba ss.