Cant reach customer support

I have never had the issue of not being able to reach customer support. They only have an "online help page" which like most help pages never are able to answer anything than a simple question. Good luck finding a number to reach them at.

User's recommendation: Don't ever require help.

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ID
#2199981 Review #2199981 is a subjective opinion of poster.
Product
Uber Mobile Application
Cons
  • No customer service number
Preferred solution
Provide a call number
New Reviewer

Driver hit my Mailbox

Uber - Driver hit my Mailbox
They hit my mailbox after they gave my food to the wrong person and took off
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ID
#2199883 Review #2199883 is a subjective opinion of poster.
Pros
  • Usually respectful and helpful drivers
Cons
  • No response to this problem
Loss
$125
Preferred solution
Pay for my damaged mailbox
New Reviewer

Driver took the wrong way and charged me

The driver took the wrong turn and charged me the wrong amount
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ID
#2199878 Review #2199878 is a subjective opinion of poster.
Pros
  • Its a good company
Cons
  • No live representative when calling
  • No customer service help
Loss
$14
Preferred solution
Full refund
New Reviewer

Outrageous fare

My fare to work is $62 when I normally pay $17.98 this is becoming a real big issues Im considering leaving Uber to become lyft rider by reasons
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ID
#2199800 Review #2199800 is a subjective opinion of poster.
Service
Uber Customer Care
Pros
  • Service is convenient unless you have an issue
Cons
  • Needs customer support
Preferred solution
Price reduction
New Reviewer

My information not letting login i

The number that I used to have for my Uber account I dont have anymore so its sending a code to A old phone so I cant login
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ID
#2199775 Review #2199775 is a subjective opinion of poster.
Preferred solution
I’m a driver trying login
New Reviewer

Incidence

my rider was disrespectful this was after a dispute with the spouse he called me a *** and removed the mask he used an obscene language
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ID
#2199688 Review #2199688 is a subjective opinion of poster.
Location
Nairobi, Nairobi Province
New Reviewer

I cant sign in my account keep asking for 6 number of credit card that has been canceledcradit

I cant sign in my account keep asking for 6 number of credit card that has been canceled. Sign in with a new phone number
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ID
#2199676 Review #2199676 is a subjective opinion of poster.
Preferred solution
Need acces mybaccount

Phone change

I still i have not heard from you cause I want my $19 dollars back....please call me at 818-984-****...or I will vote no on the uber prop this November and tell everyone to vote no because I can't get a hold of you..
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ID
#2199662 Review #2199662 is a subjective opinion of poster.
Location
Los Angeles, California

Refund

They said they would refund 5:50 of the $29 cancellation fees haven't seen anything yet

User's recommendation: Should have a way consumers can contact Uber directly.

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ID
#2199271 Review #2199271 is a subjective opinion of poster.
Location
Valrico, Florida
New Reviewer

Overpaid

I ordered a ride with Uber. It was to pick me up from work. Take me home and then to take me somewhere else. He only took me home and then he left. I paid for the entire ride though. He only drove me 2 miles.
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ID
#2199137 Review #2199137 is a subjective opinion of poster.
Loss
$34
Preferred solution
Full refund
New Reviewer
Uber - Unknown transaction
Uber - Unknown transaction
Uber - Unknown transaction
I took a ride of INR 49 and yesterday I saw this unknown transaction in my paytm wallet referring to some pending amount and I don't remember such ride all my payments have been done on the same day. I've paid every single penny with paytm and I've transactions also as...
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ID
#2198992 Review #2198992 is a subjective opinion of poster.
Service
Uber Taxi Service
Pros
  • Taxi get u where u need be
  • Convenience
Cons
  • Unnecessary transactions from my paytm wallet
  • Over charged
Loss
$125
Preferred solution
Full refund
New Reviewer

Refund

My trip was cancelled and they still charged my card
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ID
#2198967 Review #2198967 is a subjective opinion of poster.
Loss
$12
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Double charged for a trip

Update by user Oct 30, 2020

Nobody called me back. The driver must have kept the cash and Uber charged me the error trip .

Why the *** would I pay for a trip five doors down? I live an hour from my place of work that's why he charged me 135 dollars. Stupid me paid him in cash. I will never use their services again.

I also ordered a small vehicle and he arrived in a van.

No mask was worn . I am so angry

Original review posted by user Sep 30, 2020
I ordered a trip to Toms River from Westfield on phone. Driver said I had the delivery address set to another address five doors down. I was charged by him 135 dollars cash and then Uber charged me for the wrong trip again an additional 7.80
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ID
#2198920 Review #2198920 is a subjective opinion of poster.
Pros
  • Nobody called me back
Loss
$8
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I’m very upset I’m Saturday I had cancel ride nobody sent my money back to me this is ridiculous

I called Uber from. My job to go home I cancel the ride They didnt send me my money back so sad wont my full refund back
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ID
#2198813 Review #2198813 is a subjective opinion of poster.
Product
Uber Debit Card
Pros
  • Have a good safe trip
Cons
  • Take forever to respond to a problem
  • No real costumer service
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

3 suspicious charges on my debit card on 9/1/20

Someone used my debit card & charged an Uber Pass and 2 rides. I am trying to find out where these rides originated, please.
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ID
#2198733 Review #2198733 is a subjective opinion of poster.
Product
Uber Debit Card
Loss
$46
Preferred solution
Full refund