About my Uber account

I talked to a representative last week and told them that I added a new vehicle to my account and I wanted to drop the old vehicle and they said they would take it off but they never took it off my account and I still get emails saying that I have to take care of my documents in my account but everything's good in my account I don't understand what's going on. They need to please remove the old vehicle. Which is a 2003 Ford Explorer. Thank you again.
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ID
#3588742 Review #3588742 is a subjective opinion of poster.
Location
Alachua, Florida
New Reviewer

Incorrect charge

Update by user May 18, 2022

I'm begging Uber to refund 3/4 of my ride because I'm incorrectly charging.

Original review posted by user May 18, 2022
I booked a ride last May 16, 2022, from 1082 Almaden, San Jose to 10150 Torre Ave, Cupertino. On the app of Uber, I saw the amount of 28. Something so I right away pressed it bcoz it's cheaper. When I arrived in Cupertino I was surprised by my billed 107.94. I'm only a caregiver the 107.94 is my 1-day salary. Kindly refund 3/4 of the amount.
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ID
#3588607 Review #3588607 is a subjective opinion of poster.
Location
Hayward, California
Pros
  • Usually timely
Cons
  • Lack of customer support
Preferred solution
Price reduction
New Reviewer

App problems

Not able to proceed with orders due to frozen app problems. Need you to REFRESH UBER DELIVERY APPS.please help

User's recommendation: Today.

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ID
#3588581 Review #3588581 is a subjective opinion of poster.
Location
Stockton, California
New Reviewer

Incorrectly charged

Update by user May 18, 2022

How come that it was resolved. That Uber received me?

Original review posted by user May 18, 2022
I booked a ride on Unet last May 16, 2022. When I saw the amount of 28.something I right away pressed it knowing that's a cheaper ride from Almaden to Cupertino. But when I was already in Cupertino my ride was 107.94. I was deceived! Even before I never had a ride like that. Please help me I'm only a caregiver and the ride they charged me is almost my salary for 1 day.
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ID
#3588562 Review #3588562 is a subjective opinion of poster.
Cons
  • No possible way to contact uber
Preferred solution
Price reduction
New Reviewer

Website and Communication Services

Uber - Website and Communication Services
Uber - Website and Communication Services
It is ridiculous Uber's app does not allow me to edit the error of my wrong address. I wanted to retype the correct address, but there is an indication of where to go from there. Instead, it takes you to cancel the transaction. I don't want to cancel my trip! All I want is to edit the correct address. It is not simple for someone who is a beginner customer. I can't read the programmer's mind. Thank You, Isabel Hay
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ID
#3588465 Review #3588465 is a subjective opinion of poster.
Location
Mckinney, Texas
New Reviewer

Support sucks ad pop ups make ordering rides unsafe

Stupid ads keep popping up obscuring screens and making it defficult to order and complete the ride process.
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ID
#3588445 Review #3588445 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey
New Reviewer

Complaining about over charges

I am constantly being charged differently than the upfront quotes driver is taken a route that is different from what I requested
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ID
#3588256 Review #3588256 is a subjective opinion of poster.
Location
Brooklyn, New York
Preferred solution
Price reduction

Unable to update payment information. After I downloaded the latest version of Uber, then it worked.

Unable to update payment information. After app upgrade, everything worked okay. The driver was great and the tech support helped me to resolve the issue. I was little bit disappointed that I couldnt talk to a support person, but at end via emails I received assistance.
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ID
#3588141 Review #3588141 is a subjective opinion of poster.
Location
Everett, Massachusetts

Overcharged twice!!! nobody has contacted me like it’s a scam to steal my money

Uber has over charged me I called so many times trying to find contact support staff!! Theres no number or no one to help with unauthorized charges on my account its like you guys scam steal money overcharge and leave customers with no number to contact you all no customer service Ive tried several times. My phone # is 317549**** my name is Shonnita Miller email aajj3106@***.com

User's recommendation: Pay cash.

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ID
#3588112 Review #3588112 is a subjective opinion of poster.
Location
Tampa, Florida

Absurd that you can't contact Uber without the app

Contacted Uber for a ride to the airport. When I was dropped off, I had forgotten my phone in the car in a rush to catch my flight. I understand this is my mistake. But when the Uber app is the only way to contact ANYBODY at Uber, how am I supposed to get my phone...
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ID
#3587955 Review #3587955 is a subjective opinion of poster.
Location
Layton, Utah
New Reviewer

I canceled my subscription but I'm still getting charged

Canceled my subscription but still getting charged every month...of course there's no easy way to contact them about it...when I canceled I deleted the app but now I have to download the app and get on there to talk to someone...bullshit
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ID
#3587907 Review #3587907 is a subjective opinion of poster.
Loss
$10
Preferred solution
Full refund

Refund policy

The took an extra $6 from my card to tip the driver and they never refunded it back to my credit card.
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ID
#3587875 Review #3587875 is a subjective opinion of poster.
Location
Suitland, Maryland
New Reviewer

Question about hiring

Job need employment please help. Want to know the age you hiring. Need something to help with my college payment
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ID
#3587821 Review #3587821 is a subjective opinion of poster.
Location
Newark, New Jersey
Preferred solution
Employment

Delay in processing

I have submitted all document for Uber eat delivery ,but I got the email that they are not able to complete my application and they are asking information ,but I submitted correct information already
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ID
#3587819 Review #3587819 is a subjective opinion of poster.
Location
Virginia Beach, Virginia
New Reviewer

False charges on credit card

I see 2 charges pending on my bank account for 2 charges in San Francisco Ca. I live in Georgia an have never been to Cali or San Francisco
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ID
#3587816 Review #3587816 is a subjective opinion of poster.
Location
Atlanta, Georgia
Preferred solution
Full refund