Cancellation fees dispute

I was charged fees one for today that I didnt even cancel and the other I did cancel yesterday 18 th of may instantly under two minutes because driver was still on another rider I do not wish to be charged these fees the drivers are clearly in the wrong in this issue they not niether text me not called me

User's recommendation: Make driver contact and don’t lie about customers like me so they get paid out of my pocket.

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ID
#3591203 Review #3591203 is a subjective opinion of poster.
Location
Downey, California
New Reviewer

Need Spike agency

Necesito hablar con un agente de Uber lo más pronto posible. Un cliente no sastifecho muy mal servicio 786 291 **** es mi número
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ID
#3591077 Review #3591077 is a subjective opinion of poster.
Location
Miami, Florida
Loss
$15
Preferred solution
Full refund
New Reviewer

Great service

Loretta Mealing, Brooklyn, NY, left wallet in Uber on 5-18-2022, car, FCS228, HAOYING, Gray Cadillac XTS, From 8 Monument Walk to 743 Troy Ave, Time 10:50PM, name in wallet Quran Hollis.

User's recommendation: Uber is the best way to travel.

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ID
#3590939 Review #3590939 is a subjective opinion of poster.
Location
The Bronx, New York
Preferred solution
If possible, the wallet back

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Worst ride share company

On a previous Uber ride to airport, our driver was exceptionally late, and was given a $10 "we are sorry" cash to our Uber cash account. Once again we scheduled a ride to airport on 23 May. Driver arrived, and we went to the airport with no issues. Found out later that...
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ID
#3590935 Review #3590935 is a subjective opinion of poster.
Location
Queen Creek, Arizona
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

What I experienced in tht based I had given review

Uber - What I experienced in tht based I had given review
Uber - What I experienced in tht based I had given review
I had already paid cash to driver in my last trip on 7 April 2022 , I was paying online due to some bank issues unable pay, so i had paid cash he had not update on his app bec of that I have to pay again extra charges in my recently trip I want refund amount bck which I had paid, from your side there is no reply not getting bck to the customer with his solution vry disappointe
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ID
#3590719 Review #3590719 is a subjective opinion of poster.
Location
Navi Mumbai, Maharashtra
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Being charged extra

Original review updated by user May 19, 2022
Did not assist me because I am a rider. When I asked why since we are the people giving them money, he had nothing to say. He then hung up on me. I'm being charged 20 dollars for nothing. I have spent over $600 while using uber and they don't even have the time to assist me.

User's recommendation: Don't waste your time.

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ID
#3589967 Review #3589967 is a subjective opinion of poster.
Loss
$16
Preferred solution
Full refund

I ask for help with paying the driver cash $60 and I want a refund BWI was over charge

Driver took my cash and over charged me I guess he changed me twice because I got $24 dollars back but no one wants to talk about $60 dollars I gave the driver
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ID
#3589922 Review #3589922 is a subjective opinion of poster.
Location
Atlanta, Georgia
New Reviewer

Can’t contact

Taking money out of my account and did not authorize for you to do this do not use Uber and my wife Donna arey has passed away
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ID
#3589831 Review #3589831 is a subjective opinion of poster.
Location
Miami, Florida
Cons
  • Hard to get in touch with someone verbally
Loss
$10
Preferred solution
Full refund
New Reviewer

Driver cancelled ride

Dear Uber, I have selected online payment method. This is the third time driver called and asked whether the payment method is cash. They cancel the the ride if payment method is not cash and i have to clear thier cancellation charge to book next ride. Why should I pay cancellation fee when driver has not started the trip and cancelled the trip because he wants cash

User's recommendation: All driver should accept online payment or if they want cash there should be option to switch payment method which is there currently but doesnt work.

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ID
#3589777 Review #3589777 is a subjective opinion of poster.
Location
Bhopal, Madhya Pradesh
Loss
$45
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

MY UBER ACCOUNT IS DISABLE I DONT KNOW MY UBBER ACCOUNT CONNECT

MY UBER ACCOUNT IS DISABLE I DONT KNOW MY UBBER ACCOUNT CONNECT
d MY UBER ACCOUNT IS DISABLE I DONT KNOW WHY WHEN EVER I OPEN MY ACCOUNT THERE IS LIKE UR ACCOUNT IS DISABLE I DONT KNOW WHY I CONNECTED MY ACCOUNT WITH MY PHONE NO 828773**** I HOPE UBER COMPANY OPEN MY ACCOUNT SOONS AS POSSIBLE I M FACING A PROBLEM ABOUT TO 4 MONTHS AGO PLEASE SOONS AS POSSIBLE OPEN MY ACCOUNT
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ID
#3589674 Review #3589674 is a subjective opinion of poster.
Location
Delhi, National Capital Territory Of Delhi

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Verified Reviewer
New Reviewer

MY UBER ACCOUNT IS DISABLE I DONT KNOW WHY THE ISSUE I AM FACING ABOUT 4 MONTHS AGO MY UBER ACCOUNT CONNECT WITH PHONE NO 828773**** I MM FACING A PROBLEM I HOPE U WILL UNDERSTAND AND TRY TO ABLE ..

MY UBER ACCOUNT IS DISABLE I DONT KNOW WHY THE ISSUE I AM FACING ABOUT 4 MONTHS AGO MY UBER ACCOUNT CONNECT WITH PHONE NO 828773**** I MM FACING A PROBLEM I HOPE U WILL UNDERSTAND AND TRY TO ABLE ..
MY UBER ACCOUNT IS DISABLE I DONT KNOW WHY THE ISSUE I AM FACING ABOUT 4 MONTHS AGO MY UBER ACCOUNT CONNECT WITH PHONE NO 828773**** I MM FACING A PROBLEM I HOPE U WILL UNDERSTAND AND TRY TO ABLE ..
MY UBER ACCOUNT IS DISBALE I DONT WHY I M FACING A PROBLEM SINCE ABOUT TO 4 MONTHS AGO AND MY UBER ACCOUNT CONNECT WITH MY PHONE NO 828773**** I HOPE U WILL DO MY ACCOUNT ACTIVE SOON AS POSSIBLE HOW MANY TIMES I TRY TO CONNECT WITH UBER AND DO MAIL BUT THERE IS NO RESPONSE ABOUT THAT PLEASE LET ME KNOW THAT MY ACCOUNT WILL BE ABLE AND OPEN MY ACCOUNT SOONS AS POSSIBLE .. PLEASE I HOPE U WILL OPEN MY PHONE 828773**** OPEN MY UBER ACCOUNT CONNECT WITH NO 828773****

User's recommendation: Nothing.

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ID
#3589658 Review #3589658 is a subjective opinion of poster.
Location
Delhi, National Capital Territory Of Delhi
Preferred solution
Apology

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Verified Reviewer
New Reviewer

Poor customer service

I was charged for Uber pass without me registering for the. Earlier I chatted with someone explain my end and they just replied with we have looked into it and as long as the uber pass auto pay is on they will keep charging the fee of 9.99
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ID
#3588969 Review #3588969 is a subjective opinion of poster.
Location
Corona, California
Loss
$10
Preferred solution
Full refund
New Reviewer

Charging me extra

Long wait for the pick up the driver driving around in circles had me waiting forever then play on the phone when they arrive
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ID
#3588804 Review #3588804 is a subjective opinion of poster.
Location
Norfolk, Virginia
Preferred solution
Full refund
New Reviewer

No food delivered

Driver delivered to wrong house. We are unable to contact anyone on this matter. Tried to get someone and the website didnt work.
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ID
#3588786 Review #3588786 is a subjective opinion of poster.
Location
Ruskin, Florida
Preferred solution
Full refund
New Reviewer

Phone issue With ph. 978144****

Mera mob. Te ph. No. Ghum ho gaya hai. Us de location trace ki jaye or pls send me company no. Jis pe main baat kr saka. Pls request Uber driver. My name Arjun Singh, ph.no. 896894****. Pls contact me. Thnkiu.
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ID
#3588770 Review #3588770 is a subjective opinion of poster.
Loss
$12950
Preferred solution
Full refund