New Reviewer

Account issues

I would liken to talk to a live person. I cannot get into my account and would like to use Uber. It is very frustrating not be able to talk to someone. I have sent emails to them and nobody has responded.

User's recommendation: Terrible customer service.

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ID
#2299972 Review #2299972 is a subjective opinion of poster.
Cons
  • Poor customer service
  • No customer service help over phone
Preferred solution
Need to talk to a live person about my account. I have sent emails and no response

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Verified Reviewer
New Reviewer

Can't access Uber app for a ride

I have used Uber for years with no problem. Today I left my car at a repair shop and wanted to take Uber to work. I purchased a new cell phone two months ago and had all data transferred to my new phone. When I activated the Uber account, it would not let me request a ride. I tried every access means at my disposal. I do not use social media so and nothing worked. I tried for half an hour to get the Uber app to work. Nothing worked so I downloaded the Lyft app and got a ride in ten minutes. Now I have spent another half hour on my computer trying to locate an Uber customer service phone number. No such thing appears to exist except an emergency number. The service itself is great but your customer service totally stinks.
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ID
#2299904 Review #2299904 is a subjective opinion of poster.
Cons
  • There is no customer service phone number to call
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Lack of customer service

I got a gift card 5 days ago and tried to add it. Says its invalid. I sent them pictures of both the card and receipts yet I keep getting a complete run around from department to department. Now saying i should be hearing from somebody in about 5 days!!! Its already been 5!! To me they have at this point stolen my money and basically saying there is nothing I can do and they dont care.
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ID
#2299801 Review #2299801 is a subjective opinion of poster.
Product
Uber Gift Card
Cons
  • Prices
Loss
$25
Preferred solution
Deliver product or service ordered
New Reviewer

Uber pass I never purchased

I been charged for Uber pass twice I did not authorize
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ID
#2299591 Review #2299591 is a subjective opinion of poster.
Product
Uber Debit Card
Pros
  • I use to love my uber drivers before this
Cons
  • Need a direct phone number to reach customer service
Loss
$50
Preferred solution
Full refund

Charged for ride but no cars available

I was charged twice for a ride and no cars available thats insane
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ID
#2299492 Review #2299492 is a subjective opinion of poster.
Location
Milpitas, California

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Verified Reviewer
New Reviewer

Cannot register promo code not working

Promo not working cant register
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ID
#2299473 Review #2299473 is a subjective opinion of poster.
Product
Uber Account
Preferred solution
Honor promo

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Verified Reviewer
New Reviewer
I have been complaining about an issue that makes riding in Uber or even getting deliveries difficult for at least 3-4 years now. As a former Uber driver myself, this is really frustrating. In the Miami area, there is a SERIOUS language barrier where drivers are not...
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ID
#2299392 Review #2299392 is a subjective opinion of poster.

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Verified Reviewer
New Reviewer

Uber's policies

Original review updated by user Nov 23, 2020
I have been complaining about an issue that makes riding in Uber or even getting deliveries difficult for at least 3-4 years now. As a former Uber driver myself, this is really frustrating. In the Miami area, there is a SERIOUS language barrier where drivers are not able to communicate effectively in English and as a result, we cannot direct them to reach us or to drop us off. This causes people to be late food to be delivered to the wrong place and other issues and the problem is, Uber still charges the customer. My mother is a regular rider who is also a first responder as she's a nurse. You can look at her work address 5200 NE 2nd avenue on her account which is where she goes at night if I don't take her. She was recently reported by a driver who did not understand English. They were not able to communicate and in fear of being reported, he reported that she was not wearing a mask. Uber reached out to try to cancel her account without even asking questions. This is a FIRST RESPONDER, a nurse who always has face coverings and for the driver to report her because he could not speak english and feared being reported is just wrong. What's even worse is that Uber did not even look at her account and see how long she's been using your service without issue and your immediate action is to cancel her account. This is why I no longer use your services. Years ago, I had a drive that was not able ot find me though I was across the street from him. He did not speak English and subsequently, I took Lyft instead and Uber still charged me for a ride I never took. Then with Ubereats, I got sour food from a restaurant I always ordered from. I could have got food poisoning and was refused a credit because I dd not include a pic of sou food. How would anyone tell if food is sour by a photo? I threw it in the garbage! Yet, I was still charged. I have not used Ubereats since and for some reason, I can't get my account canceled/closed. The point here is, I have instructed all my family members to stop using your services and will start documenting all you responses and refusal to indemnify customers. This is a serious issue for us. You blocked my mom's account because the lousy driver could not communicate properly ad it looks bad on you because if you did any research, you could have easily saw that she was a first responder. Shame on you!
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ID
#2299383 Review #2299383 is a subjective opinion of poster.

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Verified Reviewer
New Reviewer

Acct chager

I m not ride why I have to pay
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ID
#2299369 Review #2299369 is a subjective opinion of poster.
Location
Los Angeles, California
Pros
  • Unknow
Cons
  • Unknow
Loss
$25
Preferred solution
Full refund
New Reviewer

Not body took my call

I haved an account but my phone was broken and now I try to open new account with a different number but don't let me do that
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ID
#2299363 Review #2299363 is a subjective opinion of poster.
Location
The Bronx, New York
Preferred solution
Deliver product or service ordered
New Reviewer

Errors

I requested a ride for Uber driver arrived within two minutes when he navigated to the drop off location the location kept saying 3225 instead of 3275 we canceled it we tried it again it came up the same we canceled it and then I just said forget it and I askedFor a new driver and Im still waiting for the driver to come please call me at 727-215-**** I do not want to be charged three times for Ubers
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ID
#2299313 Review #2299313 is a subjective opinion of poster.
Loss
$30
Preferred solution
Not to be charged multiple times
New Reviewer

Someone charged an uber ride with my card

I need my money back, I don't use this service for a long time ago.

User's recommendation: Don’t give your information.

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ID
#2299216 Review #2299216 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

Need to Speak to agent

No contact number for uber and the status of my application it's been 3 weeks
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ID
#2299207 Review #2299207 is a subjective opinion of poster.
Location
Fredericksburg, Virginia

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Verified Reviewer
New Reviewer

Got charged monthly $24.99 for no reason

Got charged monthly $24.99 for no reason, never additionally signed up for anything extra. No phone number for contact support.
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ID
#2299147 Review #2299147 is a subjective opinion of poster.
Location
Minneapolis, Minnesota
Loss
$25
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Many charges for single ride 11/22/20

I scheduled a ride from laselle to Denver We are highly upset and must receive a refund ASAP for the 2 charges to my supervisors credit card. I received one ride. Only entered one car. The First Lady Who showed up literally left right away when I went in to grab my luggage as I was going on a business trip. She didn't even wait more than 2 minutes tops. This is in acceptable and very unprofessional. To see 3 $65 charges for one single trip. This must be refunded ASAP. Please call or email ASAP V Martin (720) 217-**** Vinmartin19@***.com PREFER CALL OR TEXT PLS

User's recommendation: Do not charge more then what is owed!! Check your cc statement ASAP after using them. Also they will always leave right away even if u run inside to grab additional luggage.

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ID
#2299089 Review #2299089 is a subjective opinion of poster.
Pros
  • Cheap ride
  • Availability
  • Good for emegencies
Cons
  • No response to this problem
  • Not available
  • Glitcht app
Loss
$170
Preferred solution
Full refund