Uber
Reviews and Complaints

I would liken to talk to a live person. I cannot get into my account and would like to use Uber. It is very frustrating not be able to talk to someone. I have sent emails to them and nobody has responded.

User's recommendation: Terrible customer service.

I have used Uber for years with no problem. Today I left my car at a repair shop and wanted to take Uber to work. I purchased a new cell phone two months ago and had all data transferred to my new phone. When I activated the Uber account, it would not let me request a ride. I tried every access means at my disposal. I do not use social media so and nothing worked. I tried for half an hour to get the Uber app to work. Nothing worked so I downloaded the Lyft app and got a ride in ten minutes. Now I have spent another half hour on my computer trying to locate an Uber customer service phone number. No such thing appears to exist except an emergency number. The service itself is great but your customer service totally stinks.

I got a gift card 5 days ago and tried to add it. Says its invalid. I sent them pictures of both the card and receipts yet I keep getting a complete run around from department to department. Now saying i should be hearing from somebody in about 5 days!!! Its already been 5!! To me they have at this point stolen my money and basically saying there is nothing I can do and they dont care.

I been charged for Uber pass twice I did not authorize

I was charged twice for a ride and no cars available thats insane

Promo not working cant register

I have been complaining about an issue that makes riding in Uber or even getting deliveries difficult for at least 3-4 years now. As a former Uber driver myself, this is really frustrating. In the Miami area, there is a SERIOUS language barrier where drivers are not able to communicate effectively in English and as a result, we cannot direct them to reach us or to drop us off. This causes people to be late food to be delivered to the wrong place and other issues and the problem is, Uber still charges the customer. My mother is a regular rider who is also a first responder as she's a nurse. You can look at her work address 5200 NE 2nd avenue on her account which is where she goes at night if I don't take her. She was recently reported by a driver who did not understand English. They were not able to communicate and in fear of being reported, he reported that she was not wearing a mask. Uber reached out to try to cancel her account without even asking questions. This is a FIRST RESPONDER, a nurse who always has face coverings and for the driver to report her because he could not speak english and feared being reported is just wrong. What's even worse is that Uber did not even look at her account and see how long she's been using your service without issue and your immediate action is to cancel her account. This is why I no longer use your services. Years ago, I had a drive that was not able ot find me though I was across the street from him. He did not speak English and subsequently, I took Lyft instead and Uber still charged me for a ride I never took. Then with Ubereats, I got sour food from a restaurant I always ordered from. I could have got food poisoning and was refused a credit because I dd not include a pic of sou food. How would anyone tell if food is sour by a photo? I threw it in the garbage! Yet, I was still charged. I have not used Ubereats since and for some reason, I can't get my account canceled/closed. The point here is, I have instructed all my family members to stop using your services and will start documenting all you responses and refusal to indemnify customers. This is a serious issue for us. You blocked my mom's account because the lousy driver could not communicate properly ad it looks bad on you because if you did any research, you could have easily saw that she was a first responder. Shame on you!

I m not ride why I have to pay

I haved an account but my phone was broken and now I try to open new account with a different number but don't let me do that

I requested a ride for Uber driver arrived within two minutes when he navigated to the drop off location the location kept saying 3225 instead of 3275 we canceled it we tried it again it came up the same we canceled it and then I just said forget it and I askedFor a new driver and Im still waiting for the driver to come please call me at 727-215-**** I do not want to be charged three times for Ubers

I need my money back, I don't use this service for a long time ago.

User's recommendation: Don’t give your information.

No contact number for uber and the status of my application it's been 3 weeks

Got charged monthly $24.99 for no reason, never additionally signed up for anything extra. No phone number for contact support.