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Verified Reviewer
New Reviewer

Driver

Update by user Nov 24, 2020

Finally got ahold of someone in the Philippines trying to resolve

Update by user Nov 24, 2020

Customer service in the phillipines

Update by user Nov 24, 2020

It has not been resolved

Original review posted by user Nov 24, 2020
I accidental y lost my keys in one of the drivers cars 11-21-20 I received an email that he found tried to contact 10 time and he does not speak English and will not callback he picked me up Saturday 11-21 at norms restaurant orange California his name is martin drove a black chevy it was afternoon around 2pm. I have contacted you support at least 20 time he does not call them back

User's recommendation: Do. Not use uber.

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ID
#2302412 Review #2302412 is a subjective opinion of poster.
Service
Uber Customer Care
Pros
  • No pros
Cons
  • Lousy company
  • Driver not paying attention
Preferred solution
Let the company propose a solution

Charge with card

Someone charges me two days in a row, without my permission $5.56 and $33.00 with my credit card.

User's recommendation: Do not give your personal information.

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ID
#2302394 Review #2302394 is a subjective opinion of poster.
Location
Everett, Massachusetts
New Reviewer

No toy I. Happy mean couldn’t reach driver

Tried to call Uber to be hung up on

User's recommendation: Don’t bother trying to call.

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ID
#2302380 Review #2302380 is a subjective opinion of poster.
Location
Saint Petersburg, Florida
New Reviewer

I need help sign up with my car Insurance

You guys continue to reject my car insurance
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ID
#2302337 Review #2302337 is a subjective opinion of poster.
Location
Lancaster, Pennsylvania

Csnt get s purchase

I want to get to bus staion
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ID
#2302210 Review #2302210 is a subjective opinion of poster.
Location
San Antonio, Texas

Refunds

The company reached me and did my refunds. Thank you
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ID
#2302201 Review #2302201 is a subjective opinion of poster.
Location
Windermere, Florida
New Reviewer

Rotten service

Rotten service And their prices are outrageous

User's recommendation: Don’t ever use this company, use Lyft.

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ID
#2302100 Review #2302100 is a subjective opinion of poster.
Service
Uber Customer Care
Pros
  • Destination
  • No one has made contact
Cons
  • Got charged for no reason
Loss
$10
Preferred solution
Price reduction
New Reviewer

Terrible overprice service for a 78-year-old woman

I used Uber yesterday, 11/24/20 trying out your 20% discount received in my email. I was at Walker towing in Las Vegas and your driver would not come to pick me up unless I was at Franks auto body which was about 200 feet. Im 78 years old and in poor health. Instead of charging me $17, he charged me over $27 to come the extra 200 feet. Im extremely disappointed and upset with Uber. I could see the driver from where I was, I was waving at him, and I dont see the 20% discount on my American Express. Glenda Robideau,

User's recommendation: Don’t ever, repeat ever,use Uber!

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ID
#2302086 Review #2302086 is a subjective opinion of poster.
Pros
  • Over charged
Loss
$10
Preferred solution
Price reduction

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New Reviewer

Charged my card without authorization

This company is charging peoples cards without authorization. I need to be remembered and no one will talk to me!
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ID
#2301971 Review #2301971 is a subjective opinion of poster.
Product
Uber Credit Card
Loss
$14
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

I forgot my iphone in the taxi of Mister 12:17 108-** **th Ave, Queens, NY 11375, États-Unis

Message Body: "the Uber drier Mr Mazharul Taxi numbre : T720315C and licence FHV : 575**** and licence TLC :557**** at drop at 12:17 pm at 108-** **th Ave, Queens, NY 11375, and I fogot my iphone in his taxis I try in vain to call him he didn t respond. Ineed your help to found my phone plese"
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ID
#2301962 Review #2301962 is a subjective opinion of poster.

Qurstions

Driver took out a bigger tip and called it Murphy's express took it right out of my venmo
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ID
#2301901 Review #2301901 is a subjective opinion of poster.
Location
Salt Lake City, Utah

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Uber driver has my phone ignoring my calls

The driver pulled off immediately with my phone in the after agreeing to give me a return trip. He's now answering my phone at all or trying to bring it back. I have a witness. He's driving a gold car.
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ID
#2301823 Review #2301823 is a subjective opinion of poster.
Location
Davenport, Iowa
Service
Uber Taxi Service
Loss
$7
Preferred solution
I would like my phone back and a full refund please. If my phone is not is not returned I'll need the full $150 to replace my phone
New Reviewer

Extra Charge

It charged me 3 times for 1 ride, two people cancelled and it still charged me
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ID
#2301617 Review #2301617 is a subjective opinion of poster.
Location
Brewton, Alabama

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Verified Reviewer
New Reviewer

Useless service

Problem with the APP, pho0ned the "help" desk. They didn't have a clue and gave me a) an incorrect telephone number, b) an non-existent email address and c) non-existent web site

User's recommendation: You'll be OK as long as everything goies well, if it doesn't...I wish you luck.

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ID
#2301332 Review #2301332 is a subjective opinion of poster.
Preferred solution
A fix for the app
New Reviewer

A charge for a ride I did not take 24.99

I never used Uber ride so why Im being charge???????
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ID
#2301164 Review #2301164 is a subjective opinion of poster.
Location
Detroit, Michigan