Larry E Psp
map-marker Boston, Massachusetts

Driver canceled no reason given left me out in the cold and i waited nearly 30 minutes

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Driver left me waiting for 30 minutes in freezing weather customer service said not a priority and it's not thier department I have sent an email to my attorney because uber has no customer advocacy does not care about thier customers and feels that leaving thier customers in 30 weather with no explanation is ok .
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Preferred solution: Let the company propose a solution

User's recommendation: Don't use Uber use actual cab companies with hackney licensure or livery licenses

Mai K

Be aware of dishonest and bullied Uber driver

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An Uber driver drove me from LAX to my home in Aliso Viejo on 10/26/21.

He took a poor route and asked me if I knew how to get to the 405 S which I don't know. He became nasty and bullied me and said how come that I don't know my area which it wasn't.

I told him to be polite. He threatened to drop me anywhere since he has the power to do it. I said I will report to Uber and he was very arrogant to say that Uber only believe him not me. I am an Asian woman and was very sick that day and I think he took advantage of my situation.

I reported to Uber but haven't heard anything back.

His name is Ceasar and he is Asian with a cross dangling in his car. I will avoid using Uber.

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Pros:
  • Ease of schedule
Cons:
  • Not responding to customers complaints

Preferred solution: Full refund

Amayia Dbo

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Smyrna, Georgia

Payment issues

Uber - Payment issues
My card was charged last night for a ride I did not take. I need and reason why and a refund because I did not approve of this transaction to be made under my account.
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User's recommendation: Do not use this app

Mace Dxs
map-marker Philadelphia, Pennsylvania

Incident/refund

The Uber dropped my mother off at a different location and not the location specified in the snow in her wheelchair
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User's recommendation: Don’t pay for half *** service

Clenetta R
map-marker Upper Providence, Pennsylvania

Someone using my card

Need times and dates my card was used, without my consent, I dont even have the Uber app on my phone thank you
View full review
Loss:
$50
Pros:
  • Non right now that was all i had
Cons:
  • Not sure what to do

Preferred solution: Full refund

Anonymous
map-marker Springfield, Illinois

I couldn’t talk to a live person.

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I wanted to verify my cancellation of my ride, but there was no way to do so. Extremely, disappointed. Next time I need a ride, I will try another company.
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User's recommendation: If you make, change, or want to cancel, do not make any mistakes. There will be no one to assist you.

Robyn G Yqm

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Verified Reviewer
| map-marker New York, New York

Fraudulent activity

Driver never showed and then charged a cancellation fee. Called and he said he was a block away from where he was supposed to be and I walked there and he wasnt there either.
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Loss:
$6
Cons:
  • Takes money but no ride shows

Preferred solution: Full refund

User's recommendation: Never use this driver.

Lawrence M Ohi

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Verified Reviewer
| map-marker Dallas, Texas

My Fiance Account Suspended for Accident she never had

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My fiancé was accused of having had an accident that never happened. There is no police record of such an accident. My fiancé. Has never had an accident of any kind. In fact, my fiancé's life was threatened when she took 5 men on.a long trip. One passenger of the five men said they were going to tie her up and leave her for dead. She responded with great courage and dropped off these men at their destination. She, about to contact Uber as regards this incident. When suddenly her account was suspended and she never cashed out her money due from this trip.
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Pros:
  • Good app
  • Reasonable cost
Cons:
  • Unfair treatment of drivers

Preferred solution: My wife to be back om Uber Platform as driver.

Anonymous
map-marker Newtonville, Massachusetts

I cant request for a ride

I'm disappointed you guys after deducting my money twice and you chose to disable my uber app. Thanks to Lyft.
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Anonymous
map-marker Longview, Washington

Fraudulent charges and need help please

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Please leave me alone. You people didn't do a damn thing to even offer suggestions. I managed to get a refund on my own. Find another profession and stop acting like you can do anything.y away from these people
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User's recommendation: Stay away from these people. They do nothing for you but constant emails as to if I ha e resolved my issues.

Joshua D

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Verified Buyer
|

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Verified Reviewer

Still no response

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Uber - Still no response
Uber - Still no response - Image 2
Charged multiple times for one Uber Had asked for one Uber couldnt see if it was ordered until last minute then was charged multiple times for one Uber ride very displeased want that money back I was charged for
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Loss:
$390
Pros:
  • Liked all the service uber
Cons:
  • Uber barclays credit card is awful avoid both companies
Anonymous

UNAUTHORIZED CHARGES

YOUR COMPANY IS CHARGING ME 24.99 ATLEAST ONCE OR TWICE A MONTH AND I HAVE ONLY EVER USED YOUR SERVICE ONCE IN MY LIFE. AND UNLESS I AM REFUNDED ASAP WILL NEVER USE AGAIN. I HAVE 3 CHARGES OF 24.99 TAKEN OUT OF MY ACCOUNT AND I HAVE NO IDEA WHAT I AM BEING CHARGED FOR. CALLED SEVERAL DIFFERENT CUSTOMER SERVICE NUMBERS, ALL OF COURSE SAY THEY ARE NO LONGER IN SERVICE. INCLUDING THE NUMBER I CALLED THAT RESULTED IN THIS EMAIL SURVEY. HOW DID YOU RECEIVE MY CALL TO SEND ME A *** SURVEY IF THE NUMBER IS OUT OF SERVICE? WHAT AM I SURVEYING? YOUR LACK OF ASSISTANCE?
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Loss:
$75

Preferred solution: Full refund

User's recommendation: JUST USE LYFT!!!!!!!

Michael O Ocy
map-marker Frisco, Texas

Good but money taken from me.

Awesome.this part is draining where i have to explain what happened. My drunk girlfriend ordered an uner ti the wrong address, so i cancelled that ride to order to the correct one. Second trip ordered to correct addr, driver could not find bldg 13. He too cancelled. That was all the money i had left.
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Loss:
$45

Preferred solution: Full refund

User's recommendation: Reliable and good

Tiffany J Udc

Disput transaction

Uber - Disput transaction
I was checking my bank transactions and I see that $24.99 was debited from my account for Uber Pass. I did not sign up for this nor did I give anyone authorization to do so with my debit card. Please process a refund immediately & cancel any subscription that I may have been signed up for so I am not charged any additional money. Thank You
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Loss:
$25

Preferred solution: Full refund

David A Nqt

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I see you charge a trip that I never did

Uber - I see you charge a trip that I never did
You charged a trip in Orlando 07/07/ 21 at afternoon that I do not made. As you See the first trip Is ok, but the second one never did
View full review
Loss:
$32

Preferred solution: Full refund

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