New Reviewer

Can’t get help getting my phone left in an Uber car

This is emergency I've been on the phone with Uber for three hours my phone is in the car and I'm gonna miss my airplane
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ID
#3600669 Review #3600669 is a subjective opinion of poster.
Location
San Jose, California

Concerns

Driver showed up late. Had customer to sit in the front seat of car. Driver sat in back of vehicle with her toddler who was in a car seat. Driver was sleeping in back seat with her child . Driver had her husband to drive the vehicle as she had foot issues. Is it okay for drivers to bring their children in the vehicle? Is it okay for drivers to have the customer to sit in the front seat?
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ID
#3600493 Review #3600493 is a subjective opinion of poster.
Location
Union, New Jersey

It is virtually impossible to reach customer support. The links don’t direct you to where you are going.

Charges with no clear explanation Avoidance of customers when they need assistance Neither the Chat or website give customers the sense there is no real desire to serve customers, but since you expect it this is what we got.

User's recommendation: Find some other service provider.

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ID
#3600303 Review #3600303 is a subjective opinion of poster.
Location
The Bronx, New York
New Reviewer

My refund for last night

My Dam refund for last night give me my Dam money back Sarcastic give me My Dam money back this is some *** really I'm st ill waiting on my dam money what os the problem just give me my money back now I'm still waiting

User's recommendation: *** no.

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ID
#3600152 Review #3600152 is a subjective opinion of poster.
Location
Federal Way, Washington
Pros
  • Took my money never got a ride
  • I just want to get in to my account
Loss
$13
Preferred solution
Full refund
New Reviewer

Filing a Complaint

Darrius refused to pick me up at the Union Street Station (Pick up A/B). He stated that they werent letting him in. The Security guard confirmed this was not the case. I am not paying his fee as I never got the Uber from Darius. I got charts cancellation fee of $5 which I am disputing. It was the 1st time I used Uber. Very bad experience!
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ID
#3600086 Review #3600086 is a subjective opinion of poster.
Location
Fontana, California
Loss
$5
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

I was Charged ₹357 for no reason

I travelled from indirapuram to RKP on 16 April n paid 510 cash to driver . But when I took Uber on 18 May driver asked for 456 telling me that there is outstanding bill . I was shocked to know that ..gave calls again and again to Uber but no one resolved the issue .after a struggle of about half an hour I gave up and paid 456 to Yogesh who was so rude to talk . I lodge a Complint against his behavior towards lady passenger n request the team to look into the matter and refund my money asap Thanks Regards Jassy
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ID
#3600013 Review #3600013 is a subjective opinion of poster.
Location
New Delhi, National Capital Territory Of Delhi
Loss
$356
Preferred solution
Full refund
New Reviewer

Unable to update my payment information

I have a new checking account with a different bank. Therefor, I have to provide updated payment information.

User's recommendation: Highly recommended.

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ID
#3599816 Review #3599816 is a subjective opinion of poster.
Location
Punxsutawney, Pennsylvania
Preferred solution
Update payment info

I was Charged ₹357 for no reason

I travelled from indirapuram to RKP on 16 April n paid 510 cash to driver . But when I took Uber on 18 May driver asked for 456 telling me that there is outstanding bill . I was shocked to know that ..gave calls again and again to Uber but no knw resolved the issue .after a struggle of about half an hour I gave up and paid 456 to Yogesh who was so rude to talk . I lodge a Complint against his behavior towards lady passenger n request the team to look into the matter and refund my money asap Thanks Regards Jassy
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ID
#3598992 Review #3598992 is a subjective opinion of poster.
Location
New Delhi, National Capital Territory Of Delhi
New Reviewer

There is driver take extra charges from me

The driver took $45.00 cash as fare and tip. This was my first time ever using Uber. I showed the charge and said i will give her a 25% tip she sade ok. I didn't know it will also come off my card because when i order the ride today it didn't ask for my card info. On Tuesday i tried ordering an Uber that's when i put my card info in. When i canceled the ride it held my bank card #. So i paid for ride today twice one on card and Mary accepted the payment when she dropped us off at airport. I am requesting one charge and tip to be returned to my account please. Thank you
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ID
#3598554 Review #3598554 is a subjective opinion of poster.
Pros
  • Need a phone number
Cons
  • Mistakes on your end
Loss
$45
Preferred solution
Apology

I am not cancel the ride but they are charging me

I didnt cancel but the driver canceled but they are charging me and the driver is arrogant he simply cut the phone. Usage and making complaints to Uber is very difficult
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ID
#3598178 Review #3598178 is a subjective opinion of poster.
Location
Bengaluru, Karnataka
New Reviewer

Pissed customer

I got charge for an Uber I didnt use and I calll the customer service number and get a number that is disconnected this is BS.
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ID
#3597556 Review #3597556 is a subjective opinion of poster.
Location
Redmond, Washington
Preferred solution
Full refund

FULL refund

Uber - FULL refund
I ordered food from Whataramen After an hour I called the restaurant they said no Uber driver ever showed up they were trying to reach another driver I WAITED A TOTAL OF TWO AND A HALF hours later I received my cold dinner Totally unacceptable I want a full refund
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ID
#3597502 Review #3597502 is a subjective opinion of poster.
Location
Frisco, Texas
New Reviewer

Can’t talk to a live person.

Cant talk to a live person on the phone. You have to text or email somebody. Not very good customer service

User's recommendation: Can’t talk to anyone on the phone.

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ID
#3597410 Review #3597410 is a subjective opinion of poster.
Location
Houston, Texas
Cons
  • Overpriced
  • Cant talk to anyone on the phone
Loss
$10
Preferred solution
Price reduction
New Reviewer

Wrong address

I have been ordering from Uber for years and twice in the last month our address has been somewhere down the road from us. This is completely unacceptable. I have had the same address since I started using Uber and the Uber programmed app has taken upon itself to...
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ID
#3597403 Review #3597403 is a subjective opinion of poster.
Location
Evansville, Indiana
Preferred solution
Let the company propose a solution
New Reviewer

I was told I would be charged 57 dollars and got charged an additional 10 dollars.

I got charged an additional 10 dollars to my trip. I already paid for my ride. It isnt my fault the highway was closed and it took longer. That isnt my responsibility.
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ID
#3597388 Review #3597388 is a subjective opinion of poster.
Cons
  • Not giving price in front
Loss
$10