Unclaimed
Uber
Reviews and Complaints
6.8M
CLAIMED LOSSES
15.9K
TOTAL REVIEWS
590K
PAGE VIEWS
58
ISSUES RESOLVED
Uber Reviews
New Reviewer
Freud
Someone is using my credit card information to use uber.
User's recommendation: I need to speak to someone.
ID
Loss
$173
Preferred solution
I need my card information removed from uber's system.
New Reviewer
141********
I want to see if I can schedule a ride to my final destination
User's recommendation: This service stinks.
ID
Preferred solution
Deliver product or service ordered
New Reviewer
Fraud
Someone is using my debit card info without my authorization
ID
Loss
$18
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerUpdating card
I have not been able to update my debit card on Uber to enable me continue to use Uber as my favorite ride.
User's recommendation: Uber is a good ride that will take you around wherever you go in the city.
ID
Pros
- Good for me
Cons
- App says credit card payment not available
Preferred solution
Update my debit card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerIssue with charge
Yesterday at 1:30 pm I had the worse experience with Uber. The Uber driver named Cesar with a Toyota RAV4 car, plates T771412C canceled on the ride being his fault, he went to different location even though I specified the pick up location, and its not right that I got a charge on that drive that I didnt cancel. After this, being an emergency I had to order another Uber. I want my money back for the first charge or Im going to sue the happening, its not fair how you steal money from people.Every Uber driver has to wait 5 minutes but he didnt wait at all even though it was his fault.
User's recommendation: Don’t take Uber on Flushing, Queens NY, they’re the worse people you can find.
ID
Location
Brooklyn, New York
Service
Uber Vehicle Driver
Cons
- Never got picked up
- Total lack of customer servicenot user friendly
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerUber owes me money
My husband an I got a ride last night from casino puamas it told me 90.00 dollars u people charged me 500.00 I want my freaking money back on my card Uber people or I'm taking u people to court my #is 714-507-****
User's recommendation: Don't trust Uber.
ID
Pros
- Service is convenient unless you have an issue
Loss
$577
Preferred solution
Full refund
New Reviewer
Uber eats
My order is waiting at the restaurant and is not being picked up by a driver.
ID
Loss
$60
Preferred solution
Someone to deliver my order.
New Reviewer
Card information
My card is being used Im at home.. card ending in 9239 chase bank ...
ID
Product
Uber Mobile Application
Loss
$42
Preferred solution
Take card off account that recently used it
New Reviewer
Difficulty in use
for some reason u need access to your old phone number to change your phone number whos genius idea was that??
ID
Location
Macomb, Michigan
New Reviewer
Cant ruqest
Want speak to agent no one answer phone i need to use the uber app to go my work
ID
Location
San Diego, California
New Reviewer
Mistaking identity noting that I do not work for Uber
I have a identity problem someone is using my name and And I am not employed by uber. And I need a letter stating that I do not work for you guys or an email To show to employer.
ID
Preferred solution
Let the company propose a solution
New Reviewer
Charge for nothing
I was charged for a ride that was supposed to be canceled. I was charged $20 to cancel it for a ride that was $16.79. I told the driver to cancel it and Uber contact another driver and continue the ride without my knowledge. I want a full refund if you ever want me to use Uber again otherwise I will just take my business to lyft every time from now on, and blast this ridiculous action on social media
User's recommendation: Don't use a company that doesn't have a customer service number this is ***.
ID
Service
Uber Vehicle Driver
Cons
- Money taken
- No real costumer service
- Deceit
Loss
$20
Preferred solution
Full refund
New Reviewer
Someone took my ride
I ordered a ride from Uber and they never came someone ended up taking my ride and they dropped them to my destination. You can view the cameras and see that it wasnt me but you guys still charged me. I use you guys all the time. Please refund me my money as
ID
Loss
$11
Preferred solution
Full refund
New Reviewer
I can't login, I can't reset my password
No matter what I do I cant log into my app I cant change my password I cant do anything. Trying to get customer service is just running me in circles and nobody is helping me.
User's recommendation: Call a cab.
ID
Cons
- None other than my complaint
Preferred solution
I want someone to help me to be able to log into the *** account
I'm missing my mother's wake because of you
Uber response says hold is lifted and it's fixed but it's not
User's recommendation: Be correct.
ID
Location
Bridgeport, Connecticut
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
Cancel