No one from your team helped me. They kept giving me the runaround. one person told me to email from a different email address so I did. They told me to send them a screen shot of my phone number and I did. I kept explaining repeatedly that someone attempted to ***...
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ID
#2323604 Review #2323604 is a subjective opinion of poster.
Location
Minneapolis, Minnesota

Uber charge me 24.99 i don't know why every time I ride Uber Extra money

Every time I ride Uber they extra money $24.99
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ID
#2323588 Review #2323588 is a subjective opinion of poster.
Location
Houston, Texas

I was charge a cancel fee when I never cancel

The app was having trouble the whole day finding a driver for me then it found one said 5 mins away the app went blank and then ride said was cancel and then I was charge 5.50 that I didnt get back
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ID
#2323424 Review #2323424 is a subjective opinion of poster.
Location
Garner, North Carolina

Missing items

Yeah so my bank account went into overdraft because of the 15 dollar return fee that they should notify you of as soon as you make a complaint about missing items. So it really ended up costing me 15 + the 37 dollar overdraft fee plus the extended over draft charge which is another ten dollars because I get paid biweekly, so I'm sure there will be yet another charge of 10 dollars before I get paid. All because I needed my 8,000 dollar dentures back and also didn't want my driver's young children to find them and be terrified.

User's recommendation: Dont make a mistake unless you have about 80 dollar to pay for it.

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ID
#2323256 Review #2323256 is a subjective opinion of poster.
Pros
  • No other ride
  • On time reliable
Cons
  • Lousy company
  • Impossible to speak with a representative
New Reviewer

Cannot update credit card information

I have not used Uber in a very long time. I am not able to update my credit card information. I called the Uber help line and received zero help. Never was able to talk with a human.
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ID
#2322866 Review #2322866 is a subjective opinion of poster.
Product
Uber Credit Card
Cons
  • No human help with account information help
Preferred solution
Need help updating credit card information
New Reviewer

My card was used for an unauthorized ride

I dont even have uber and my card was used
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ID
#2322815 Review #2322815 is a subjective opinion of poster.
Location
Jacksonville, Florida

Cant get in my account

Cant get in my account. Wrong email attached to phone number
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ID
#2322700 Review #2322700 is a subjective opinion of poster.
Location
Altoona, Pennsylvania

Can’t login my account

Ive been trying to login my account for the past few weeks and its not letting me. Its says its sending a verification code to my phone but I havent received one.
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ID
#2322614 Review #2322614 is a subjective opinion of poster.

Accounting issues

I still haven't been able to solve the problem. They have no personal interaction whatsoever. Just a whole bunch of ready made texts

User's recommendation: Have a live contact number for issues that can not be solved via text.

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ID
#2322428 Review #2322428 is a subjective opinion of poster.
Location
Ridgewood, New York
New Reviewer

Refund my credit card that was charged

24.99 was taken from my cash app i want a refund please
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ID
#2322230 Review #2322230 is a subjective opinion of poster.
Product
Uber Debit Card
Pros
  • I need to talk to customers
Loss
$25
Preferred solution
Full refund

I had trouble uploading my vehicle registration

We got it figured out.
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ID
#2322195 Review #2322195 is a subjective opinion of poster.
Location
Lenexa, Kansas

App help

I need to be guided never used it before I need the Uber to pick up another person at airport and bring to certain address.

User's recommendation: Call the customer back.

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ID
#2322167 Review #2322167 is a subjective opinion of poster.
Location
Rio Rancho, New Mexico

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Verified Reviewer
New Reviewer

Overpayment

You guys charged me for a trip I did not take clearly He charged me said I took the trip and kept the money you charged me from two different cards I want my refund
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ID
#2322084 Review #2322084 is a subjective opinion of poster.
Location
Renton, Washington

A charge I didn't make

Yes you guys never called on that 24.99 charge I never went anywhere and got charged 24.99 , you guys are eager to take our money but to try to get a refund, its like pulling teeth
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ID
#2321912 Review #2321912 is a subjective opinion of poster.
Product
Uber Credit Card
Cons
  • Very difficult to register complaint of bad or no service
Loss
$25
Preferred solution
Full refund

About an accident I had.

I sent you an email about the issue, which is the accident I had, but I don't got your feedback.
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ID
#2321754 Review #2321754 is a subjective opinion of poster.
Location
Tampa, Florida